cover
Article Per Year (5 Year)
All
Home Page
OAI Link
Editorial Team
Contact
Reviewer
Google Scholar
Contact Name
Humiras Hardi Purba
Contact Email
humiras.hardi@mercubuana.ac.id
Phone
+623193 5454
Journal Mail Official
ijiem@mercubuana.ac.id
Editorial Address
IJIEM - Indonesian Journal of Industrial Engineering & Management Program Pascasarjana Magister Teknik Industri Universitas Mercu Buana Kampus Menteng - Gedung Tedja Buana, Floor 4th Jl. Menteng Raya No. 29 Jakarta Pusat- Indonesia Tlp.: +62 21 31935454 Fax: +62 21 31934474
Location
Kota adm. jakarta barat,
Dki jakarta
INDONESIA
Indonesian Journal of Industrial Engineering & Management
Published by Universitas Mercu Buana
ISSN : 26147327     EISSN : 27459063     DOI : https://dx.doi.org/10.22441/ijiem
Core Subject : Science, Engineering,
Control & Systems Engineering Decision Sciences, Operations Research & Management Engineering Industrial & Manufacturing Engineering
The journal aims to advance the theoretical and applied knowledge of this rapidly evolving field, with a special focus on industrial engineering and management, organisation of production processes, management of production knowledge, computer integrated management of production flow, enterprise effectiveness, maintainability and sustainable manufacturing, productivity and organisation, forecasting, modelling and simulation, decision making systems, project management, innovation management and technology transfer, quality engineering and safety at work, supply chain optimization. Indonesian Journal of Industrial Engineering & Management is published under the auspices of Universitas Mercu Buana. The main purpose of Indonesian Journal of Industrial Engineering & Management is to publish the results of cutting-edge research advancing the concepts, theories and implementation of novel solutions in modern manufacturing and services. Papers presenting original research results related to industrial engineering and management education are also welcomed.
Arjuna Subject : Teknik (semua kategori) - Teknik (Lain-Lain)
Articles 30 Documents
 1   2   3 
Search results for , issue "Vol 5, No 2: June 2024" : 30 Documents clear
Soybean Inventory Management in the Production Process of the Semoga Laris Tofu Factory Putrianti, Elsa Eka; Wahyuda, Wahyuda; Sitania, Farida Djumiati
IJIEM - Indonesian Journal of Industrial Engineering and Management Vol 5, No 2: June 2024
Publisher : Program Pascasarjana Magister Teknik Industri Universitas Mercu Buana

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.22441/ijiem.v5i2.24140

Abstract

Semoga laris tofu factory is one of the food industry businesses, where the factory processes soybeans into tofu products. The problem that occurs in the management of inventory at the semoga laris tofu factory is that the factory tends to be unprepared for unexpected circumstances, which is caused by the fact that the value of safety stock on raw material inventory has not been determined. At the semoga laris tofu factory hopefully laris there are also capital restrictions on the purchase of raw materials, where the available capital is IDR 30,000,000. This study aims to evaluate the inventory management carried out by the factory by comparing the Min-Max Method, the Economic Order Quantity (EOQ) Method with the tofu factory policy, which after obtaining the optimal Q is then calculated using the working capital constraint method if the results of the optimal Q cannot be met by the available capital. Based on the results of calculations carried out in this study, calculations with the Basic EOQ method have more optimal Q results compared to other methods. However, the basic EOQ calculation exceeds the existing capital limit, because the cost of purchasing raw materials costs IDR 105,450,000. Based on the existence of capital-related restrictions, the calculation is continued with the capital constraint EOQ method. EOQ with this capital constraint has a quantity for one order of 52 bags with a capital cost of IDR 29,640,000.
Analysis of Shoe Upper Product Defect with the Seven Tools and Failure Mode and Effect Analysis (FMEA) Methods in PT. XYZ Juniawan, Abdul Fattah; Sumiati, Sumiati
IJIEM - Indonesian Journal of Industrial Engineering and Management Vol 5, No 2: June 2024
Publisher : Program Pascasarjana Magister Teknik Industri Universitas Mercu Buana

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.22441/ijiem.v5i2.22414

Abstract

PT XYZ is a company engaged in the manufacturing industry with the production of shoe uppers. In the shoe upper production process, defects such as broken pulltab, mudguard crack, tilted backtab, and false collbar are still found which affect quality. The purpose of this study is to determine the level of defects that most often occur so that it can provide suggestions for improvement to reduce the defects of upper shoe products. The methods used are Seven Tools and Failure Mode and Effect Analysis (FMEA). Seven Tools include check sheets, statistics, histograms, pareto charts, pareto diagrams, scatter diagrams, control diagrams, and fishbone diagrams. Then proceed with FMEA analysis to get suggestions for corrective action. Based on the results of research on Seven Tools, it is known that the most dominant defect in shoe uppers is broken pulltab (38.4%), then mudguard crack (30.64%), tilted backtab (16.49%) and false collbar (14.47%). Based on the results of Failure Mode and Effect Analysis (FMEA) research, it is known that the cause of the highest problem at RPN 288 is unbalanced thread setting. The proposed improvement suggestion is to balance the upper thread tension and lower thread tension of the sewing machine.
Paper Distribution Route Optimization Using Ant Colony Method at PT. XY Nezarulloh, Muhammad Yusril; Sumiati, Sumiati
IJIEM - Indonesian Journal of Industrial Engineering and Management Vol 5, No 2: June 2024
Publisher : Program Pascasarjana Magister Teknik Industri Universitas Mercu Buana

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.22441/ijiem.v5i2.22356

Abstract

In distributing their products, companies need to determine distribution routes to optimize the distanceof distribution process and minimize losses, such as distribution by PT. XY is carried out randomly without regard to the location betweenthe customers to be addressed, so that the distance and time taken is excessive resulting in a lot of costs to be incurred. Therefore, planning needs to be done to optimize the distance and time of distribution. The purpose of this study was to determine the paper distribution routes at PT. XY so that the distance and travel time traveled are much more optimal by using the Ant Colony Optimization method. Based on research, the distribution of PT. XY using the Ant Colony Optimization method obtained more optimal results than using the company's initial route design. The total route distance was originally 423.4 km to 310.4 km, and the original total time was 695 minutes to 554 minutes. So it was concluded that there was a total route distance saving of 113 km and a distribution time of 141 minutes. Thus, in the distribution process at PT. XY with the application of this method can minimize costs that must be incurred by the company.
Analysis of Waste in the Warehousing Process of PT. Asia Plastik sing Lean Warehousing and Improvement Strategy with Kaizen Method Putra, M. Rizqy Ifaldhi; Rochmoeljati, Rr.
IJIEM - Indonesian Journal of Industrial Engineering and Management Vol 5, No 2: June 2024
Publisher : Program Pascasarjana Magister Teknik Industri Universitas Mercu Buana

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.22441/ijiem.v5i2.22741

Abstract

PT Asia Plastik is a plastic packaging manufacturing company that specializes in injection and blow molding. In its warehousing management, PT Asia Plastik often experiences excessive waste with a high lead time of 419 minutes with a value added of 276 minutes. The method used is the application of Lean Warehousing with the Value Stream Mapping (VSM) method for mapping the flow of warehousing and information flow in the company, and making Process Activity Mapping (PAM) as an analysis tool. With Process Activity Mapping (PAM), it can be seen which process (time) is really important and which process (time) can be simplified or eliminated. A total of 50 activities were obtained with details of 16 Value Added activities, 7 Non-Value Added activities, and 27 Necessary Non-Value Added activities. Based on the results of the research, activity simplification and Big Picture Mapping were proposed with a total of 36 new activities compared to 50 old activities, a reduction of 14 activities. Then the time obtained is 370 minutes which was previously 419 minutes, saving 49 minutes. In addition, there are also proposals for improvement with the Kaizen method to reduce existing waste.
Analysis of Service Quality and Customer Satisfaction for Umrah at PT. Allinma Universal Using the Potential Gain in Customer Value Method Putra, Dimas Herlambang; Iriani, Iriani
IJIEM - Indonesian Journal of Industrial Engineering and Management Vol 5, No 2: June 2024
Publisher : Program Pascasarjana Magister Teknik Industri Universitas Mercu Buana

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.22441/ijiem.v5i2.21988

Abstract

PT. Allinma Universal is one of the providers of services for Umrah and Hajj travel with excellent facilities, making the pilgrimage journeys of customers comfortable. They also offer several packages at affordable prices. Customer satisfaction or dissatisfaction with Allinma Universal can occur at any time. This makes it necessary for PT. Allinma Universal to have a way to improve the quality of its services to ensure customer satisfaction. This study uses the method of potential profit in customer value to identify which attributes contribute to a decrease in customer satisfaction. The prioritized attribute for service quality improvement is attribute (Rs3), which is the speed of employee responses to customer questions with a PGCV index value of 10.36. The second attribute is (Re3), which involves providing accurate information about Umrah activities with a PGCV index value of 10.28. The third attribute is (Re1), which concerns complicated service procedures with a PGCV index value of 9.96. The recommendation given to Allinma Universal is to regularly evaluate the quality of its services. By doing so, they can identify areas where the perceived quality of services is lacking and work on improving them to enhance customer satisfaction.
Synergizing QCC and PDCA Approaches to Foster Kaizen Practices in Wingbox Production at Karoseri Sumasto, Fredy; Syaeful, Muhamad Eryl Saputra; Solih, Edwin Sahrial; Suroso, Finna; Paramita, Astriyani Sandya
IJIEM - Indonesian Journal of Industrial Engineering and Management Vol 5, No 2: June 2024
Publisher : Program Pascasarjana Magister Teknik Industri Universitas Mercu Buana

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.22441/ijiem.v5i2.22816

Abstract

This research applies the Quality Control Circle (QCC) method and the PDCA (Plan-Do-Check-Action) approach to overcome problems in hydraulic cylinder bracket mounts in a manufacturing company. At the "Plan" stage, a defect classification analysis, matrix diagram for problem classification, analysis of existing conditions, setting quality, cost, and morale targets, as well as Why-Why and 5W+1H analysis were conducted. At the "Do" stage, the cylinder bracket mounts was redesigned using UNP 5.4 material as a solution to the existing problems. At the "Check" stage, measurements of the improvement results were made to ensure the achievement of the planned targets, including the reduction of damage frequency and repair costs. The results of overcoming the problem of broken hydraulic cylinder bracket mounts showed a decrease in complaints during the 2-month period after implementation. The application of the QCC method and PDCA approach not only effectively addressed the problem, but also increased customer confidence, company sustainability, and worker morale. The next step is “Action” stage to ensure process continuity by standardizing through the creation of operation standards for the manufacture and installation of hydraulic cylinder bracket mounts. As a result, the material change from SPHC 6.0 to UNP 5.4 successfully resolved the damage problem and eliminated complaints within two months after implementation. After implementation, the company can reduce the cost expense of repair by IDR 1,413,510. This success had a positive impact on customer confidence, cost efficiency, and worker morale.
The Development of Bioindustry Technology in Realizing IoT-Based Sustainable Agricultural Industry Waste Management in West Java Evelyn, Grace; Saputra, Aditya Vieri; Anggadewi, Dinda Damarisa; Amrina, Uly
IJIEM - Indonesian Journal of Industrial Engineering and Management Vol 5, No 2: June 2024
Publisher : Program Pascasarjana Magister Teknik Industri Universitas Mercu Buana

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.22441/ijiem.v5i2.23752

Abstract

The threat of climate change is increasing, especially the damage to nature caused by pollution in the agricultural sector. The impact of agricultural waste that is not managed optimally can reduce ecosystem function and disrupt food security stability. This research/research aims to mapping, analyzing, and developing Internet of Things (IoT)-based bioindustry technology in order to create an efficient, green and sustainable agricultural industry. This research uses quantitative methods with agroecology theory related to the development of agricultural waste management systems. The benefits of anaerobically processing agricultural waste such as in the West Java region is to create an optimal, efficient and land-saving food production system. Biotechnology based on the IoT automation system is a technology that can control agricultural food production waste by composting waste into new product that can be used. Therefore, we conducted research on agricultural waste, namely husk waste and cow blood water from slaughterhouses. The end result of the waste treatment is Bokashi Fertilizer and Liquid Organic Fertilizer by using biotechnology technology.
Quality Control of Janggelan Products Using Statistical Quality Control (SQC) and Failure Mode Effect Analysis (FMEA) Methods in UD. Rizqi Agung Faizal, M. Rizki Nur; Rochmoeljati, Rr.
IJIEM - Indonesian Journal of Industrial Engineering and Management Vol 5, No 2: June 2024
Publisher : Program Pascasarjana Magister Teknik Industri Universitas Mercu Buana

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.22441/ijiem.v5i2.22738

Abstract

UD. Rizqi Agung is one of the SMEs in Ngrayun, Ponorogo. This SMEs is one of the medium-sized SMEs that produces packaged drinks. The packaged drinks produced are drinks made from janggelan juice. UD. Rizqi Agung has a production process that is still semi-manual so that there are still products that still have defects in these products. The methods used are Statistical Quality Control (SQC) and Failure Mode and Effect Analysis (FMEA). SQC tools are check sheet, stratification, histogram, paretto diagram, scatter diagram, control chart, and cause and effect diagram. While FMEA is used for improvement of the results of the cause and effect diagram. Based on the results of research on Sari Janggelan products, the most dominant defect is obtained, namely Cup Dent defects (4.06%), followed by Leak defects (2.84%), Dented Cardboard defects (1.30%), and Label not Symetric defects (1.22%). Proposed improvements with FMEA obtained risks that have the highest priority level to make improvements to minimize the possibility of errors. The highest RPN values is 320 and 288 of the type of cup dent defect with proposed improvement recommendations, namely changing cup vendors to match the quality requested by SMEs and monitoring employee performance.
Improving Citizen Satisfaction in Dukuh Menanggal: A Six Sigma-Based Quality Enchancehement Strategy Alfany, Mochammad Zulfikar; Zunaidi, Rizqa Amelia
IJIEM - Indonesian Journal of Industrial Engineering and Management Vol 5, No 2: June 2024
Publisher : Program Pascasarjana Magister Teknik Industri Universitas Mercu Buana

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.22441/ijiem.v5i2.22872

Abstract

This study aims to identify the service quality in Dukuh Menanggal Subdistrict, Surabaya City, explicitly focusing on population registration, correspondence, and social assistance management. The Six Sigma method is employed to initiate improvements in public services. Six Sigma is a quality management system that emphasizes customer satisfaction by measuring the Sigma Quality Level. The analysis is conducted through the DMAIC framework (define, measure, analyze, improve, and control). Data is collected by distributing questionnaires to members of the community who are users of public services in the Subdistrict. The research findings are expected to assist Dukuh Menanggal Subdistrict in considering the proposed improvements put forth by the researchers as initial steps toward better service provision. By implementing the Six Sigma approach, the Subdistrict can enhance service quality, resulting in increased satisfaction and trust among the public regarding the provided public services. This study provides valuable insights into applying the Six Sigma methodology in local governance and its potential to improve service quality, ultimately benefiting the community and the local administration. 
The Influence of Service Quality on Customer Satisfaction Using the Banking Service Quality (BSQ) Method Hidayat, Rahmad; Tosungku, La Ode Ahmad Safar; Pawitra, Theresia Amelia
IJIEM - Indonesian Journal of Industrial Engineering and Management Vol 5, No 2: June 2024
Publisher : Program Pascasarjana Magister Teknik Industri Universitas Mercu Buana

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.22441/ijiem.v5i2.24254

Abstract

This study aims to analyze service quality at Bank ‘X’ by applying the Banking Service Quality (BSQ) method. Service quality is a crucial factor in maintaining customer satisfaction and preserving the bank's competitiveness against other banks. The BSQ method is used to identify the dimensions of service quality that have the most influence on customer perceptions of services at Bank ’X’. This research employs a quantitative approach by collecting data through questionnaires distributed to customers of Bank ‘X’, the collected data are then analyzed using statistical techniques such as factor analysis to identify service quality variables that emerge from customer perceptions. Additionally, regression analysis is conducted to measure the influence of each dimension on customer satisfaction. The results of this research indicate a negative gap in the access variable, while the other variable experience a positive gap. Negative gap results are also found in the attributes of "customer service assistance," "number of tellers and customer service staff," and "queues at tellers and customer service." The Pearson product-moment correlation test results show that all variables are related to customer satisfaction. The influence of service quality on customer satisfaction at Bank ‘X’ is represented by the equation Y = -5.708 + 0.290X1 + 0.305X2 - 0.423X3 + 0.422X3 + 0.341X5 + 0.35X6. The results of the F-statistic test indicate that all service quality variables significantly influence customer satisfaction simultaneously. The t-statistic results reveal that the reliability variable does not have a significant partial effect on customer satisfaction, whereas the other variable have a significant partial effect on customer satisfaction.

Page 3 of 3 | Total Record : 30

 1   2   3 

Filter by Year

2024 2024


Reset
Filter By Issues
All Issue Vol 6, No 3: October 2025 Vol 6, No 2: June 2025 Vol 6, No 1: February 2025 Vol 5, No 3: October 2024 Vol 5, No 2: June 2024 Vol 5, No 1: February 2024 Vol 4, No 3: October 2023 Vol 4, No 2: June 2023 Vol 4, No 1: February 2023 Vol 3, No 3: October 2022 Vol 3, No 2: June 2022 Vol 3, No 1: February 2022 Vol 2, No 3: October 2021 Vol 2, No 2: June 2021 Vol 2, No 1: February 2021 Vol 1, No 3: October 2020 Vol 1, No 2: June 2020 Vol 1, No 1: February 2020 More Issue