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INDONESIA
Indonesian Journal of Business and Management
Published by Universitas Bosowa
ISSN : 24603767     EISSN : 26566885     DOI : https://doi.org/10.35965/jbm.v3i1
Core Subject : Economy,
Economics, Econometrics & Finance
Indonesian Journal of Business and Management is International Journal, peer-review, open access journal published by Bosowa University Publishing. It Provides an academic platform for professionals and researchers to contribute to innovative work in busniess and management cases. The scope of the journal covers corporate governance, human resource management, strategic management, production management, operations management, entrepreneurship, e-business, service management and information technology management, etc.
Arjuna Subject : Bisnis, Menejemen, dan Akutansi (semua kategori) - Bisnis, Menejemen, dan Akutansi (Lain-Lain)
Articles 43 Documents
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IMPLEMENTASI PRINSIP PELAYANAN GOOD GOVERNANCE OLEH ANGGOTA POLRI PADA KANTOR KEPOLISIAN RESOR JENNEPONTO Supardi, Supardi; Remmang, Hasanuddin; Setiawan, Lukman
Indonesian Journal of Business and Management Vol. 7 No. 2 (2025): Indonesian Journal of Business and Management, Juni 2025
Publisher : Postgraduate Bosowa University Publishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35965/jbm.v7i2.5283

Abstract

Penelitian ini dilakukan bertujuan untuk menganaliisis bagaimana penerapan kinerja kepolisian yang baik dalam pelayanan publik pada Kantor Polres Jeneponto dan upaya dalam menciptakan kinerja pegawai dalam pelayanan publik secara pemerintahan yang baik pada Kantor Polres Jeneponto. Penelitian ini menggunakan data primer melalui wawacara berdasarkan pedoman wawancara dari 4 informan dari masyarakat Jeneponto sebagai informan penelitian untuk wawancara, survei dilakukan selama 2 (dua) bulan yaitu Mei s.d Juni 2024. Data dianalisis dengan menggunakan analisis kualitatif. Hasil penelitian menunjukkan bahwa transaparansi yang didukung dengan akuntablitas birokrasi reformasi melalui good governance bisa diwujudkan bila adanya sarana yang menjamin tercapainya suatu tujuan setiap kebijakan yang dirumuskan dan fasilitas pelayanan yang kurang memadai ini di sebabkan kerena keterbatasan dana, sehingga anggota agak kesulitan dalam menlaksanakan pelayanan, saat ini anggota hanya memanfaatkan fasilitas yang ada dalam melaksanakan tugas pelayanan. This research was conducted with the aim of: (1) analyzing how good police performance is implemented in public services at the Jeneponto Police Office, (2) How efforts are made to create employee performance in public services in a good governance manner at the Jeneponto Police Office. This research uses primary data through interviews based on interview guidelines from 4 informants from the Jeneponto community as research informants for interviews. The survey was conducted for 2 (two) months start from May to June 2024. The data was analyzed using qualitative analysis. The research results showed that transparency supported by reform bureaucratic accountability through good governance can be realized if there are facilities that guarantee the achievement of a goal for each policy formulated and inadequate service facilities are caused by limited funds, so that members have some difficulty in implementing services, when Members only use existing facilities to carry out service tasks.
PENGARUH KOMPETENSI, MOTIVASI, DAN DISIPLIN KERJA TERHADAP KINERJA PEGAWAI PADA PUSAT PENGEMBANGAN SUMBER DAYA MANUSIA KEMENDAGRI REGIONAL MAKASSAR Fadliani, Adilla; Said, Miah; Abubakar, Herminawati
Indonesian Journal of Business and Management Vol. 7 No. 2 (2025): Indonesian Journal of Business and Management, Juni 2025
Publisher : Postgraduate Bosowa University Publishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35965/jbm.v7i2.5286

Abstract

Tujuan penelitian ini adalah untuk mengetahui Pengaruh Kompetensi, Motivasi dan Disiplin kerja Pada Kantor Pusat Pengembangan Sumber Daya Manusia (PPSDM) Kemendagri Regional Makassar yang dalam penelitian ini adalah Pegawai Pada Pusat Pengembangan Sumber Daya Manusia (PPSDM) Kemendagri Regional Makassar dengan jumlah sampel sebanyak 60 responden yang digunakan untuk mengolah data. Metode dalam pengumpulan data dalam penelitian ini adalah kuesioner, wawancara, dan dokumentasi. Metode analisis data menggunakan metode deskriptif dan metode kuantitatif yaitu dengan analisis Regresi linear berganda yang digunakan untuk mengukur Pengaruh Kompetensi, Motivasi dan Disiplin kerja Pegawai Pada kantor PPSDM. Berdasarkan olah data variabel bebas (Kompetensi, Motivasi dan Disiplin kerja) baik secara Parsial maupun Secara Simultan memiliki pengaruh yang positif dan signifikan terhadap variabel terikat (Kinerja pegawai). Melalui pengujian koefisien korelasi (R) diperoleh bahwa tingkat korelasi atau hubungan antara Kompetensi, Motivasi dan Disiplin kerja terhadap kinerja pegawai. Kompetensi merupakan faktor yang paling dominan mempengaruhi Kinerja Pegawai Pada Kantor PPSDM Kemendagri Regional Makassar. The purpose of this study was to determine the influence of competence, motivation and work discipline at the Human Resources Development Center (PPSDM) of the Ministry of Home Affairs, Makassar Regional, which in this study were employees at the Human Resources Development Center (PPSDM) of the Ministry of Home Affairs, Makassar Regional, with a sample size of 60 respondents used to process the data. The methods of data collection in this study are questionnaires, interviews, and documentation. The data analysis method uses descriptive methods and quantitative methods, namely multiple linear regression analysis used to measure the Influence of Competence, Motivation and Work Discipline of Employees at the PPSDM office. Based on the data processing of independent variables (Competence, Motivation and Work Discipline) both Partially and Simultaneously have a positive and significant influence on the dependent variable (Employee Performance). Through testing the correlation coefficient (R) it is obtained that the level of correlation or relationship between Competence, Motivation and Work Discipline on employee performance. Competence is the most dominant factor influencing Employee Performance at the PPSDM Office of the Ministry of Home Affairs, Makassar Regional.
PENGARUH KREATIVITAS, INOVASI TERHADAP KINERJA PEMASARAN MELALUI KEUNGGULAN BERSAING PADA BPJS KETENAGAKERJAAN DI KOTA MAKASSAR Adinda, Adinda; Chahyono, Chahyono; Sapiri, Muhtar
Indonesian Journal of Business and Management Vol. 7 No. 2 (2025): Indonesian Journal of Business and Management, Juni 2025
Publisher : Postgraduate Bosowa University Publishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35965/jbm.v7i2.5287

Abstract

Tujuan penelitian adalah menganalisis pengaruh kreativitas terhadap keunggulan bersaing, pengaruh inovasi terhadap keunggulan bersaing, pengaruh kreativitas terhadap kinerja pemasaran, pengaruh inovasi terhadap kinerja pemasaran, pengaruh keunggulan bersaing terhadap kinerja pemasaran, pengaruh kreativitas terhadap kinerja pemasaran melalui keunggulan bersaing, serta pengaruh inovasi terhadap kinerja pemasaran melalui keunggulan bersaing pada BPJS Ketenagakerjaan di Kota Makassar. Metode penelitian menggunakan pendekatan kuantitatif dengan jumlah samapel 100 orang peserta BPJS Ketenagakerjaan kota Makassar. Teknik pengumpulan data melalui: observasi dan kuesioner, sedangkan teknik analisis data menggunakan SmartPLS 4. Hasil temuan bahwa kreativitas berpengaruh positif dan signifikan terhadap keunggulan bersaing, inovasi berpengaruh positif dan signifikan terhadap keunggulan bersaing, kreativitas berpengaruh positif dan signifikan terhadap kinerja pemasaran, inovasi berpengaruh positif dan signifikan terhadap kinerja pemasaran, keunggulan bersaing berpengaruh positif dan signifikan terhadap kinerja pemasaran. Keunggulan bersaing dapat memediasi kreativitas dan inovasi terhadap kinerja pemasaran pada BPJS Ketenagakerjaan di kota Makassar. The purpose of the study was to analyze the influence of creativity on competitive advantage, the influence of innovation on competitive advantage, the influence of creativity on marketing performance, the influence of innovation on marketing performance, the influence of competitive advantage on marketing performance, the influence of creativity on marketing performance through competitive advantage, and the influence of innovation on marketing performance through competitive advantage at BPJS Ketenagakerjaan in Makassar City.  The research method used a quantitative approach with a sample size of 100 BPJS Ketenagakerjaan participants in Makassar City. 0Data collection techniques through: observation, and questionnaires, while data analysis techniques used SmartPLS 4. The findings showed that creativity had a positive and significant effect on competitive advantage, innovation had a positive and significant effect on competitive advantage, creativity had a positive and significant effect on marketing performance, innovation had a positive and significant effect on marketing performance, competitive advantage had a positive and significant effect on marketing performance. Competitive advantage can mediate creativity and innovation on marketing performance at BPJS Ketenagakerjaan in Makassar City.
ANALISIS JOB DESCRIPTION DAN KOMPOTENSI KERJATERHADAP KINERJA KARYAWAN MELALUI EMPLOYEE ENGAGEMENT PADA PT JAYA ABADI PROSPERO SHOWROOM YAMAHA CABANG BULUKUMBA Andriawan, Ahmad Rafli; Saleh, Haeruddin; Setiawan, Lukman
Indonesian Journal of Business and Management Vol. 7 No. 2 (2025): Indonesian Journal of Business and Management, Juni 2025
Publisher : Postgraduate Bosowa University Publishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35965/jbm.v7i2.5289

Abstract

Tujuan penelitian ini adalah untuk menganalisis pengaruh job description dan kompotensi kerja terhadap employee engagement dan kinerja karyawan, serta menganalisis pengaruh job description dan kompotensi kerja terhadap kinerja karyawan melalui employee engagement pada pada PT Jaya Abadi Prospero Showroom Yamaha Cabang Bulukumba. Penelitian ini menggunakan pendekatan kuantitatif, pengumpulan data melalui observasi dan kuesioner, dengan teknik analisis data menggunakan metode Partial Least Square (PLS) versi 4.1. Hasil penelitian diperoleh temuan bahwa job description berpengaruh langsung terhadap kinerja karyawan, kompotensi kerja berpengaruh langsung terhadap kinerja karyawan, job description berpengaruh langsung terhadap employee engagement, Kompotensi kerja berpengaruh langsung terhadap employee engagement, employee engagement berpengaruh langsung terhadap kinerja karyawan. Hasil uji mediasi diperoleh temuan bahwa employee engagement dapat memediasi pengaruh job descpription dan kompotensi kerja terhadap kinerja karyawan pada PT Jaya Abadi Prospero Showroom Yamaha Cabang Bulukumba. The aim of this research is to analyze the influence of job descriptions and work competencies on employee engagement and employee performance, as well as analyzing the influence of job descriptions and job competencies on employee performance through employee engagement at PT Jaya Abadi Prospero Showroom Yamaha Bulukumba Branch. This research using a quantitative approach, collecting data through observation and questionnaires, with data analysis techniques using the Partial Least Square (PLS) method version 4.1. The results of the research found that job descriptions have a direct effect on employee performance, work competencies have a direct effect on employee performance, job descriptions have a direct effect on employee engagement, work competencies have a direct effect on employee engagement, employee engagement has a direct effect on employee performance. The results of the mediation test found that employee engagement can mediate the influence of job description and work competency on employee performance at PT Jaya Abadi Prospero Showroom Yamaha Bulukumba Branch.
ANALISIS PERSONAL SELLING DAN DIGITAL MARKETING TERHADAP KEPUTUSAN NASABAH MEMBUKA REKENING PADA BANK CENTRAL ASIA DI KOTA MAKASSAR Taqiya, Amira; Said, Miah; Remmang, Hasanuddin
Indonesian Journal of Business and Management Vol. 7 No. 2 (2025): Indonesian Journal of Business and Management, Juni 2025
Publisher : Postgraduate Bosowa University Publishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35965/jbm.v7i2.5290

Abstract

Tujuan penelitian ini adalah untuk menganalisis pengaruh personal selling terhadap keputusan nasabah membuka rekening pada bank central asia di kota makassar, serta menganalisis pengaruh digital marketing terhadap keputusan nasabah membuka rekening pada bank central asia di kota makassar. Penelitian ini menggunakan pendekatan kuantitatif, pengumpulan data melalui observasi dan kuesioner, dengan teknik analisis data menggunakan metode Statistical Package for the Social Sciences (SPSS) versi 2.6. Hasil penelitian diperoleh temuan bahwa personal selling berpengaruh langsung terhadap keputusan nasabah membuka rekening pada bank central asia di kota makassar, digital marketing tidak berpengaruh langsung terhadap keputusan nasabah membuka rekening di bank central asia di kota makassar. Hasil uji simultan menemukan bahwa personal selling dan digital marketing berpengaruh langsung secara simultan terhadap keputusan nasabah membuka rekening pada bank central asia di kota makassar. The aim of this research is to analyze the influence of personal selling on costumers’ decision to open an account at bank central asia in makassar city, as well as analyze the influence of digital marketing on costumers’ decision to open an account at bank central asia in makassar city. This research uses a quantitative approach, collecting data through observation and questionnaires, with data analysis techniques using the Statistical Package for the Social Sciences (SPSS) method version 2.6. The results of the research found that personal selling has a direct effect on costumers’ decision to open an account at bank central asia in makassar city, digital marketing has indirect effect on costumers’ decision to open an account at bank central asia in makassar city. The results of the simultaneosly test found that personal selling and digital marketing has a direct effect simultaneosly on costumers’ decision to open an account at bank central asia in makassar city.
ANALISIS PENILAIAN KINERJA KARYAWAN BOSOWA EDUCATION Hasfi, Wirawan; Chahyono, Chahyono; Setiawan, Lukman
Indonesian Journal of Business and Management Vol. 7 No. 2 (2025): Indonesian Journal of Business and Management, Juni 2025
Publisher : Postgraduate Bosowa University Publishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35965/jbm.v7i2.5294

Abstract

Pada era ini, setiap organisasi dituntut untuk berkembang sesuai dengan arus globalisasi, termasuk perusahaan sebagai sebuah organisasi yang menyatukan masyarakat sosial yang saling berkoordinasi didalamnya, khususnya dalam fase pekerjaan yang menuntut banyak waktu dan pikiran yang dituangkan ketika menyelesaikan pekerjaan tersebut. Dalam menyelesaikan pekerjaan yang dibebankan perusahaan ini, terkadang mereka tidak sadar akan pentingnya keseimbangan kehidupan pribadi bahkan fakta terburuk terjadi Burnout, merasa mudah stress dan tidak produktif lagi. Maka berangkat dari fenomena tersebut, dianggap perlu adanya analisa mendalam tentang penilaian kinerja karyawan Bosowa Education Metode penelitian yang digunakan yaitu metode kualitatif berupa wawancara dan observasi, teknik analisis data melalui data primer dan sekunder. Hasil penelitian menghasilkan bahwa sistem penilaian kinerja pada karyawan Bosowa Education melalui metode KPI (Key Performance Indicator) menjadi tolak ukur utama dalam penelitian ini dan dianggap memacu karyawan dapat produktif serta menganalisa kinerja yang dicapai selama sebulan penuh. Melalui perspektif kematangan karir lebih lanjut dihasilkan bahwa karyawan Bosowa Education terkadang mengalami penumpukan Job Description dimana beban kerja dua (2) orang dikerjakan oleh satu (1) orang hingga pada tahap Work Life Balance bahwa Karyawan Bosowa Education tidak diindikasikan adanya Burnout namun perlu adanya kecerdasan pembagian waktu yang lebih maksimal dari diri setiap karyawan. In this era, every organization is required to develop in accordance with the flow of globalization, including the company as an organization that unites social communities that coordinate with each other, especially in the work phase that requires a lot of time and thought poured when completing the work. In completing the work charged by this company, sometimes they are not aware of the importance of personal life balance and even the worst fact is burnout, feeling easily stressed and unproductive anymore. Therefore, departing from this phenomenon, it is considered necessary to have an in-depth analysis of the performance assessment of Bosowa Education employees The research methods used are qualitative methods in the form of interviews and observations, data analysis techniques through primary and secondary data. The results of the study resulted in the performance assessment system for Bosowa Education employees through the KPI (Key Performance Indicator) method became the main benchmark in this study and was considered to spur employees to be productive and analyze the performance achieved for a whole month. Through the perspective of career maturity, it is further produced that Bosowa Education employees sometimes experience a buildup of Job Descriptions, where the workload of two (2) people is done by one (1) person, until at the Work Life Balance stage, Bosowa Education employees are not indicated to have burnout, but there needs to be a more optimal time-sharing intelligence from each employee.
IMPLEMENTASI PROGRAM ELECTRIFYING AGRICULTURE DAN PRODUK PROMO TEMATIK PENGARUHNYA TERHADAP KINERJA PERUSAHAAN MELALUI PENINGKATAN PENJUALAN PADA PT PLN (PERSERO) UP3 PAREPARE Bau, Andi Soraya Tenri; Saleh, Muhammad Yusuf; Menne, Firman
Indonesian Journal of Business and Management Vol. 7 No. 2 (2025): Indonesian Journal of Business and Management, Juni 2025
Publisher : Postgraduate Bosowa University Publishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35965/jbm.v7i2.5296

Abstract

Penelitian ini bertujuan untuk menganalisis pengaruh Implementasi Program Electrifying Agriculture dan produk promo tematik terhadap peningkatan penjualan dan kinerja PT PLN (Persero) UP3 Parepare. Penelitian ini menggunakan pendekatan kuantitatif dengan populasi yang terdiri dari seluruh pelanggan yang menggunakan listrik untuk sektor pertanian, peternakan, dan penggilingan beras, serta pelanggan yang memanfaatkan produk promo tematik, total sebanyak 4.870 pelanggan. Teknik pengumpulan data dalam penelitian ini meliputi wawancara, kepustakaan, dokumentasi, kuesioner, dan studi literatur. Hasil penelitian menunjukkan bahwa Program Electrifying Agriculture memiliki pengaruh signifikan terhadap peningkatan penjualan PT PLN (Persero) UP3 Parepare dengan nilai path coefficient sebesar 0.332, T-Statistics sebesar 3.292, dan p-value sebesar 0.001. Namun, program ini tidak memiliki pengaruh langsung yang signifikan terhadap kinerja perusahaan dengan nilai path coefficient sebesar -0.023, T-Statistics sebesar 0.422, dan p-value sebesar 0.634. Pengaruh tidak langsung melalui peningkatan penjualan menunjukkan kontribusi yang signifikan terhadap kinerja perusahaan. Produk promo tematik juga terbukti memiliki pengaruh signifikan terhadap peningkatan penjualan dengan path coefficient sebesar 0.520, T-Statistics sebesar 4.742, dan p-value sebesar 0.000. Pengaruh produk promo tematik terhadap kinerja perusahaan melalui peningkatan penjualan juga signifikan dengan path coefficient sebesar 0.221, T-Statistics sebesar 2.624, dan p-value sebesar 0.009. Sehingga dapat disimpulkan bahwa peningkatan penjualan terbukti memiliki pengaruh signifikan terhadap kinerja PT PLN (Persero) UP3 Parepare dengan path coefficient sebesar 0.707, T-Statistics sebesar 7.366, dan p-value sebesar 0.000. Hal ini menunjukkan bahwa strategi yang berfokus pada peningkatan penjualan melalui program dan promosi tertentu dapat meningkatkan kinerja perusahaan secara keseluruhan. This study aims to analyze the influence of the Implementation of the Electrifying Agriculture Program and thematic promo products on the increase in sales and performance of PT PLN (Persero) UP3 Parepare. This study usds a quantitative approach with a population consisting of all customers who use electricity for the agriculture, livestock, and rice milling sectors, as well as customers who take advantage of thematic promo products, a total of 4,870 customers. Data collection techniques in this research include interviews, literature, documentation, questionnaires, and literature studies. The results of the study show that the Electrifying Agriculture Program has a significant influence on the increase in sales of PT PLN (Persero) UP3 Parepare with a path coefficient value of 0.332, T-Statistics of 3.292, and p-value of 0.001. However, this program did not have a significant direct influence on the company's performance with a path coefficient value of -0.023, T-Statistics of 0.422, and p-value of 0.634. Indirect influence through increased sales shows a significant contribution to the company's performance. Thematic promo products are also proven to have a significant influence on increasing sales with a path coefficient of 0.520, T-Statistics of 4,742, and p-value of 0.000. The influence of thematic promo products on the company's performance through increased sales was also significant with a path coefficient of 0.221, T-Statistics of 2,624, and a p-value of 0.009. So, it can be concluded that the increase in sales is proven to have a significant influence on the performance of PT PLN (Persero) UP3 Parepare with a path coefficient of 0.707, T-Statistics of 7,366, and a p-value of 0.000. This shows that strategies that focus on increasing sales through specific programs and promotions can improve the overall performance of the company.
ANALISIS KOMPETENSI KERJA DAN PELATIHAN MELALUI MOTIVASI KERJA TERHADAP KINERJA KARYAWAN PADA PT PLN (PERSERO) UP3 KENDARI Agusta, Andri; Ruslan , Muhlis; Mardjuni, Sukmawati
Indonesian Journal of Business and Management Vol. 7 No. 2 (2025): Indonesian Journal of Business and Management, Juni 2025
Publisher : Postgraduate Bosowa University Publishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35965/jbm.v7i2.5297

Abstract

Tujuan penelitian ini adalah untuk menganalisis pengaruh kompotensi kerja dan pelatihan terhadap motivasi kerja dan kinerja karyawan, serta menganalisis pengaruh kompetensi kerja dan pelatihan terhadap kinerja karyawan melalui motivasi kerja pada Pada PT. PLN (Persero) UP3 Kendari. Penelitian ini menggunakan pendekatan kuantitatif. Pengumpulan data melalui observasi dan kuesioner yang disebar sebanyak 59 responden. Analisis data dilakukan dengan metode Partial Least Square (PLS) menggunakan software SmartPLS versi 4.0. Hasil penelitian menunjukkan bahwa kompetensi kerja dan pelatihan berpengaruh langsung terhadap kinerja karyawan dengan nilai Rsquare sebesar 90,38%, selanjutnya kompetensi kerja dan pelatihan berpengaruh langsung terhadap motivasi kerja dengan nilai Rsquare sebesar 95,55% dan hasil uji mediasi diperoleh temuan bahwa motivasi kerja dapat memediasi pengaruh kompetensi kerja dan pelatihan terhadap kinerja pada PT. PLN (Persero) UP3 Kendari. The purpose of this research is to analyze the influence of work competency and training on work motivation and employee performance, as well as to analyze the influence of work competency and training on employee performance through work motivation at PT. PLN (Persero) UP3 Kendari. This study used a quantitative approach. Data were collected through observation and questionnaires distributed to 59 respondents. Data analysis was carried out using the Partial Least Square (PLS) method using SmartPLS software version 4.0. The results of the research showed that work competency and training have a direct effect on employee performance with an Rsquare value of 90.38%, then work competency and a direct effect on work motivation with an Rsquare value of 95.55% and the results of the mediation test found that work motivation can mediate the influence of work competency and training on performance at PT. PLN (Persero) UP3 Kendari.
ANALISIS EFEKTIVITAS PELAKSANAAN MONITORING DAN EVALUASI PENCAPAIAN TARGET PENCAIRAN DAN PENGARUHNYA TERHADAP PRESTASI KERJA LINGKUP AREA REGIONAL 18 PT BINA ARTHA VENTURA Husain, Fita Paramitha; Menne, Firman; Setiawan, Lukman
Indonesian Journal of Business and Management Vol. 7 No. 2 (2025): Indonesian Journal of Business and Management, Juni 2025
Publisher : Postgraduate Bosowa University Publishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35965/jbm.v7i2.5380

Abstract

Penelitian ini bertujuan untuk menganalisis efektivitas pelaksanaan monitoring dan evaluasi pencapaian target pencairan serta dampaknya terhadap prestasi kerja di Area Regional 18 PT Bina Artha Ventura. Penelitian ini menggunakan data primer melalui wawancara terhadap 5 karyawan, penelitian ini mengeksplorasi cara-cara monitoring dan evaluasi yang diterapkan serta dampaknya terhadap produktivitas kerja. Hasil penelitian menunjukkan bahwa monitoring dan evaluasi yang efektif dapat berfungsi sebagai alat motivasi, memastikan program berjalan sesuai rencana, dan memberikan umpan balik untuk perbaikan. Namun, kendala dalam penerapan prinsip-prinsip tersebut seperti fasilitas yang tidak memadai dan pemahaman yang rendah dari karyawan juga ditemukan. Penelitian ini menyimpulkan bahwa terdapat hubungan positif antara efektivitas monitoring dan evaluasi dengan prestasi kerja. This study aims to analyze the effectiveness of the implementation of monitoring and evaluation of disbursement target achievements and its impact on work performance within Regional Area 18 PT Bina Artha Ventura. This research used primary data through interviews with 5 employees, this research explores the methods of monitoring and evaluation implemented and their effect on work productivity. The findings indicated that effective monitoring and evaluation can serve as a motivational tool, ensure that programs run according to plan, and provide feedback for improvements. However, challenges in implementing these principles, such as inadequate facilities and low employee understanding, were also identified. The study concluded that there is a positive relationship between the effectiveness of monitoring and evaluation and work performance.
KETERKAITAN ANTARA PENGALAMAN PASIEN, KEPUASAN PASIEN, DAN LOYALITAS PASIEN: PERSPEKTIF MANAJEMEN LAYANAN KESEHATAN Ichsan, Rayhani; Alfiandari, Andi Dhini
Indonesian Journal of Business and Management Vol. 7 No. 2 (2025): Indonesian Journal of Business and Management, Juni 2025
Publisher : Postgraduate Bosowa University Publishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35965/jbm.v7i2.5952

Abstract

Loyalitas pasien merupakan indikator penting dari kualitas pelayanan rumah sakit. Kepuasan pasien dan pengalaman pasien selama rawat inap dapat memengaruhi persepsi mereka tentang kualitas layanan dan membuat mereka lebih cenderung untuk terus menggunakannya. Tujuan dari penelitian ini adalah untuk menganalisis bagaimana pengalaman pasien, kepuasan pasien, dan loyalitas pasien terhadap pelayanan rawat inap di rumah sakit pemerintah berhubungan satu sama lain. Studi ini dilakukan menggunakan rancangan cross-sectional kuantitatif dan melibatkan 115 responden yang dipilih secara purposif. Data dikumpulkan dengan menggunakan kuesioner terstruktur yang mencakup tiga variabel utama. Teknik analisis yang digunakan adalah uji chi-square untuk menilai keterkaitan antar variabel. Hasil penelitian menunjukkan bahwa pengalaman pasien dan loyalitas pasien memiliki korelasi yang signifikan. Selain itu, kepuasan pasien juga memiliki korelasi yang signifikan dengan loyalitas pasien. Meskipun demikian, pola distribusi data menunjukkan bahwa tidak semua hubungan bersifat linier; pasien dengan pengalaman pelayanan yang kurang baik juga menunjukkan loyalitas dan kepuasan yang tinggi. Hasilnya menunjukkan bahwa meskipun pengalaman teknis tidak sepenuhnya menentukan persepsi pelayanan, faktor-faktor lain yang belum dibahas dalam penelitian ini juga dapat memengaruhinya. Patient loyalty is an important indicator of hospital service quality. Patient satisfaction and their experience during hospitalization can influence their perception of service quality and increase the likelihood of continued use. The aim of this study was to analyze the relationship among patient experience, patient satisfaction, and patient loyalty in inpatient services at a public hospital. This study employed a cross-sectional quantitative design involving 115 purposively selected respondents. Data were collected using a structured questionnaire covering three main variables. The chi-square test was used to assess the associations among variables. The results showed that patient experience and patient loyalty had a significant correlation. In addition, patient satisfaction was also significantly correlated with patient loyalty. However, the data distribution revealed that not all relationships were linear; patients who reported a poor service experience still demonstrated high levels of satisfaction and loyalty. These findings suggest that while technical experience is important, other factors not addressed in this study may also influence patients’ perception of service quality.

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