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International Journal of Health, Economics, and Social Sciences (IJHESS)
Published by Universitas Muhammadiyah Palu
ISSN : -     EISSN : 26856689     DOI : 10.31934/ijhess
Core Subject : Economy, Health, Social,
Economics, Econometrics & Finance Public Health Social Sciences
nternational Journal of Health, Economics, and Social Sciences (IJHESS) is a peer-reviewed electronic international journal. This statement clarifies ethical behaviour of all parties involved in the act of publishing an article in this journal, including the author, the chief editor, the Editorial Board, the Peer-reviewer­­­­­ and the Publisher Universitas Muhammadiyah Palu. Aims and Scope International Journal of Health, Economics, and Social Sciences (IJHESS): Public health, economics, Anthropology, sociology, geography, history, environmental studies, business, administration, political science, cultural studies, ethnography.
Arjuna Subject : Umum - Umum
Articles 1,032 Documents
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The Relationship Between Health Service Quality and Patient Satisfaction Level at the Old Tonsea Community Health Center in 2025. Cyndi Delimah Y.M. Pasaribu; Christian Bertom Pajung; Prycilia Pingkan Mamuaja
International Journal of Health, Economics, and Social Sciences (IJHESS) Vol. 8 No. 2: April 2026
Publisher : Universitas Muhammadiyah Palu

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56338/ijhess.v8i2.11065

Abstract

Background: Patient satisfaction is the main indicator in measuring the success of health service delivery. Based on initial observations at the Tonsea Lama Health Center, even though it has been fully accredited, there are still complaints related to waiting time and comfort. This study aims to determine the relationship between the quality of health services and the level of patient satisfaction at the Tonsea Lama Health Center in 2025. Objective: To find out the relationship between the quality of health services and the level of patient satisfaction at the Tonsea Lama Health Center. Methods: This study used a quantitative method with a cross sectional design. The study population was outpatients at the Tonsea Lama Health Center with a sample of 73 respondents taken using consecutive sampling techniques. The research instrument uses a questionnaire that has been tested for validity and reliability. Data analysis was carried out univariately, bivariate using the Chi-Square test, and the Pearson correlation test. Results: The results of the univariate analysis showed that the majority of respondents were female (69.9%), aged 55-65 years (32.9%), high school education (72.6%), and worked as IRTs (52.1%). As many as 63.0% of respondents rated the quality of service in the good category and 63.0% of respondents were satisfied. The results of the Chi Square test showed a p-value = 0.000 (< 0.05), which means that there is a significant relationship between the quality of health care and the level of patient satisfaction. The Pearson correlation test showed a value of r = 0.824, which indicated a very strong and positive relationship. Conclusion: There is a significant and very strong relationship between the quality of health services and the level of patient satisfaction at the Tonsea Lama Health Center. The better the perception of the quality of the service provided, the higher the level of patient satisfaction.
Comparison of Patient Perception of Nurse Caring Behavior in the Internal Room of the Hospital. Dr.H.Aloe Saboe, Gorontalo City and Dr. M.M. Dunda Limboto Hospital Nur Rahmatia Akuba; Sabirin B. Syukur; Euis Herawati Hidayat
International Journal of Health, Economics, and Social Sciences (IJHESS) Vol. 8 No. 2: April 2026
Publisher : Universitas Muhammadiyah Palu

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56338/ijhess.v8i2.11066

Abstract

Nurse caring behavior is an important component in improving the quality of nursing services because it is related to the quality of interaction between nurses and patients during the treatment process. Patients' perceptions of caring behavior can be used as an indicator in evaluating nursing services in hospitals. This study aims to determine the comparison of patients' perceptions of caring behavior of nurses in the inpatient room of Prof. Dr. H. Aloe Saboe Hospital and Dr. M.M. Dunda Limboto Hospital. The study used a comparative quantitative design with a cross sectional approach. The research sample amounted to 90 respondents consisting of 45 respondents each in both hospitals with purposive sampling techniques according to inclusion criteria. Data were collected using questionnaires that included indicators of presence, touch, listening, and understanding of patients, then analyzed univariately in the form of frequency and percentage distributions and bivariously using the Mann–Whitney test. The results of the study showed that in the attendance indicator, the percentage of good categories at Aloe Saboe Hospital was higher (73.3%) than at Dunda Limboto Hospital (66.7%), while the sufficient category at Dunda Limboto Hospital was larger (33.3%) than at Aloe Saboe Hospital (26.7%). In the touch indicator, the comparison shows the largest difference, where the category of both at Aloe Saboe Hospital is 80.0% and at Dunda Limboto Hospital is 60.0%, while the category of sufficient at Dunda Limboto Hospital (40.0%) is higher than at Aloe Saboe Hospital (20.0%). In the listening indicator, the good category at Aloe Saboe Hospital was 80.0% and at Dunda Limboto Hospital was 70.0%, while the sufficient category was 20.0% and 30.0%, respectively. In the understanding indicator, the good category at Aloe Saboe Hospital was 69.5% and at Dunda Limboto Hospital was 60.0%, while the sufficient category at Dunda Limboto Hospital (40.0%) was larger than Aloe Saboe Hospital (30.5%).

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