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INDONESIA
Journal of Economics and Business Letters
Published by PRIVIETLAB
ISSN : 27988651     EISSN : 27984885     DOI : -
Core Subject : Economy, Humanities, Science, Social,
Humanities Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Social Sciences
JEBL: Journal of Economics and Business Letters is an open access, six-annually peer-reviewed international journal published by PRIVIETLAB. It provides an avenue to academicians, researchers, managers and others to publish their research work that contributes to the knowledge and theory of Economics and Business related disciplines. JBEL is published six a year. Publisher of Open Access Journals & Books designed to make it easy for worldwide researchers to discover leading-edge scientific research. Working closely with the global scientific community has been at the heart of our book and journal publishing activity. With a portfolio including journals, books, conference proceedings, we focus on Economics, Business, Finance, Management, Accounting, E-Business, and many more. PRIVIETLAB also publishes on behalf of other scientific organizations and represents their needs and those of their members. With worldwide impact, we support researchers, librarians and societies in their endeavours. PRIVIETLAB is an international center for supporting distinguished researchers, teachers, scholars and students who are researching various areas of Business, Science, and Technology. PRIVIETLAB wishes to provide good chances for academic and industry professionals to discuss recent progress in various areas of Business, Science, and Technology. PRIVIETLAB organizes many international conferences, symposia and workshops every year, and provides sponsor or technical support to researchers who wish to organize their own conferences and workshops.
Arjuna Subject : Bisnis, Menejemen, dan Akutansi (semua kategori) - Bisnis, Menejemen, dan Akutansi (Lain-Lain)
Articles 149 Documents
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The effect of service quality on Indosat product sales level at the Deliz Cell outlet Ahmad Rojikun
Journal of Economics and Business Letters Vol. 1 No. 3 (2021): October
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Abstract

Analysis of Service Quality on Indosat Product Sales Level at Deliz Cell Outlets. This research is qualitative in nature, where in this study the focus of research is the community who uses Indosat products. In this study the authors use a descriptive problem formulation, where the researcher explores what is the basis and causes and social situations that occur in society towards loyalty using Indosat products. People who use Indosat products, their information or testimony is taken at one of the pulse outlets in the area of ​​Jalan Setiabudi, Pamulang Timur with the brand Deliz Cell, and at the same time the outlet represents the data source or the resource person in this study including the researchers themselves. From the results of qualitative research conducted by Rıanti, it is hoped that the author will get a bright spot and clarity on the real problems that occur in the social environment of Indosat product users who are loyal to the Indosat brand, and it is hoped that later they will get a concrete picture of why people tend to use Indosat products in particular. in the area of ​​East Pamulang and its surroundings, more specifically, customers who shop at Deliz Cell outlets.
The effect of service quality and satisfaction on customer loyalty at Kumon East Jakarta Wasilatun Nikmah; Henny Armaniah
Journal of Economics and Business Letters Vol. 1 No. 3 (2021): October
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This study aims to determine Service Quality and Satisfaction Customer Loyalty at the Kumon Seulawah Raya Jaatiwaringin Course - East Jakarta. The population in this study were all customers of the Kumon Seulawah Raya Jatiwaringin course. Researchers used the accidental sampling method with a sample of 83 people from the population of Kumon Seulawah Raya Jatiwaringin Course Customers. Instrument testing in this study uses validity and reliability tests, while the analytical method used is multiple linear regression with t- test and F test and coefficient of determination (R2) test. In this study, an analysis was carried out using the SPSS for windows version 24.0 computer application. Based on the regression analysis, the model (regression equation) formed is Y = 1.760 + 0.166X1 + 0.361X2. The results of the analysis on the t -test, the Service Quality variable (X1) shows the results of the t-count value of 3.011 > t-table of 1.990 and a significant value of 0.003 <0.05 then Ho1 is rejected and Ha1 is accepted, meaning that there is a positive and partially significant effect between Quality Service with Customer Loyalty. While the Customer Satisfaction variable (X2) shows the results of the t-count value of 4.712 > t-table of 1.990 and a significant value of 0.000 <0.05 then Ho2 is rejected and Ha2 is accepted, meaning that there is a positive and partially significant effect between Customer Satisfaction and Customer Loyalty Kumon Seulawah Raya Jatiwaringin. In the results of the F test analysis, the value of F-count is 20.144 > Ftable is 3.11 with a significant level of 0.000 <0.05, then Ha is accepted. So that it can be said that the service quality variable (X1) and the customer satisfaction variable (X2) has a positive and significant effect on customer loyalty (Y). The results of the analysis of determination (R2) are known that the value of R Square is 0.335. This shows that 33.5% of the independent variables consisting of Service Quality and Customer Satisfaction affect the dependent variable, namely Customer Loyalty. The remaining 66.5% is influenced by other variables not examined.
The effect of organizational culture transformation and talent management on organizational effectiveness mediated by job satisfaction Imam Mahfud; Zakaria
Journal of Economics and Business Letters Vol. 1 No. 4 (2021): December
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This study aims to determine the effect of Organizational Culture Transformation and Talent Management on Organizational Effectiveness mediated by Work. This research is based on organizational effectiveness in companies that have changed strategy due to encouragement from external industry factors so that organizational culture and talent management need to be carried out which are expected to increase organizational effectiveness. organization. The sample in this study was taken using a data collection method called purposive sampling. The sample used was 80 respondents. Data analysis using PLS (Partial Least Square) analysis technique through SmartPLS software. In addition, to test the hypothesis and the seventh, a trial was conducted to test the mediating/intervention variable in the hypothesis. The results showed that organizational culture transformation had a positive but not significant effect on organizational effectiveness. Furthermore, talent management has a positive and significant effect on organizational effectiveness. The results also show that the transformation of organizational culture and talent management has a positive but not significant effect on organizational effectiveness through job satisfaction owned by employees of PT. XYZ.
The effect of product quality and service quality on Indihome customer loyalty at Witel Tangerang Wahyudin
Journal of Economics and Business Letters Vol. 1 No. 4 (2021): December
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This study aims to determine how much influence product quality and service quality have on customer loyalty at Indihome Witel Tangerang. The population in this study is Indihome customers who are in Witel Tangerang. The sample in this study amounted to 100 customers, with the technique of determining the sample using nonprobability sampling and the sampling technique using accidental sampling, namely by distributing questionnaires to Indihome customers in Witel Tangerang. The results of data processing show that product quality and service quality partially affect customer loyalty Indihome witel Tangerang, this is indicated by t-count product quality 4.714 with a significant level of 0.000 and t-count Price 13,491 with a significant level of 0.000, the data above shows that the value of t-count is greater than t table 1.660 and the significant value of the two variables is below 0.05, then product quality and service quality have a very strong influence on customer loyalty which is indicated by the coefficient of determination which indicates the R2 value is 80.8%
The influence of quality of services and hospital facilities on patient satisfaction: Case study at dr. Chasbullah Abdul Majid Hospital, Bekasi City Ahmad Rafik; Nyoman Suardhita; Irwin Sukrisno Sugeng
Journal of Economics and Business Letters Vol. 1 No. 4 (2021): December
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This study aims to determine how much influence the quality of hospital services and facilities have on patient satisfaction (a case study at dr. Chasbullah Abdul Majid Hospital, Bekasi city). The population in this study were outpatients at RSUD dr. Chasbullah Abdul Majid, Bekasi city. The sample in this study amounted to 100 patients, with the technique of determining the sample using nonprobability sampling and the sampling technique using accidental sampling, namely by looking for patients who happened to be having a doctor's examination. The results of data processing indicate the quality of hospital services and facilities and affect patient satisfaction, this is indicated by the account of service quality 4.714 with a significant level of 0.000 and t-count hospital facilities of 13.491 with a significant level of 0.000, the data above shows that the t-count value is greater than t table 1.660 and the significant value of both variables is below 0.05, then service and price have a very strong influence on patient satisfaction at RSUD dr. Chasbullah Abdul Majid Bekasi City which is shown by the coefficient of determination which shows the R2 value is 80.8%.
Analysis of factors affecting the acceptance or use of e-wallet in Jakarta Indry Aristianto Pradipta; Meisy Tresia
Journal of Economics and Business Letters Vol. 1 No. 4 (2021): December
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Technology is developing rapidly and has a big impact in all aspects of the world. One of them is financial technology (fintech). Fintech e-wallet allows us to make payments using only mobile phones. Indonesia is one of the fastest digitizing countries that has started to take advantage of this new technology. However, the penetration rate still tends to be low. Fintech in Indonesia is still growing and competing with several fintechs that continue to emerge. The purpose of this study was to determine the factors that influence the acceptance or use of e-wallet. Methods of data collection using a questionnaire distributed to 200 respondents who have made payments using e-wallet and are domiciled in Jakarta. The analytical method used is structural equation modeling (SEM). The results showed that perceived usefulness and perceived ease of use had a positive and significant impact on attitudes toward using, and perceived usefulness and attitudes toward using had a positive and significant impact on behavioral intention to use.
The effect of sales, cash turnover and receivables turnover in increasing net profit in Consumer Goods Industry sector companies Radiyah Julizar; Fery Citra Febriyanto
Journal of Economics and Business Letters Vol. 1 No. 4 (2021): December
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This study aims to determine the effect of sales, cash turnover, and accounts receivable turnover on net income in consumer goods industrial sector companies listed on the Indonesia Stock Exchange. The research period used is 2016-2020. The population in this study are all companies in the consumer goods sector listed on the Indonesia Stock Exchange (IDX) for the 2016-2020 period as many as 53 issuers. The method used in this research is a quantitative research method. The sampling technique used purposive sampling so that 23 issuers were produced as research samples. This study uses descriptive data analysis techniques and panel data regression analysis with e-views 12 software tools. The results show that simultaneously sales, cash turnover and accounts receivable turnover have a significant effect on net income. Partially, sales have a significant effect on net income, cash turnover has no significant effect on net income, accounts receivable turnover has no significant effect on net income
Workload and work professionalism against AKIP : accountability for performance of government agencies Heru Kreshna Reza; Dennis Rydarto Tambunan; Kurniati Karim; Melly Susanti
Journal of Economics and Business Letters Vol. 1 No. 4 (2021): December
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Accountability Performance Of government agencies is a manifestation of the obligation of a government agency to account for the success or failure of implementing programs and activities that have been mandated by stakeholders . To avoid the failure of the performance levels required by the proper distribution of work and professionalism in complete assigned tasks. The purpose of this study was to determine the relationship between workload and professionalism on the Performance Accountability of Government Agencies (AKIP). The population in this study were all State Civil Apparatus (ASN) atInspectorate the Bengkulu City. Sample data as many as 75 State Civil Apparatus. The Technique analysis data uses a moderating effect test, namely the quasi-moderated absolute difference test of Multiple Linear Regression (multiple linear regression) using the IBM SPSS Statistics 22 statistical program. The results of this study show that there is a significant relationship between workload and professionalism on the Performance Accountability of Government Agencies in Bengkulu City Inspectorate. It is proven by the significance value in the partial test between workload and professionalism of 0.000. The t-count value in thetest partial of the workload variable is 3.100 > 1.66 and the t-count value on the professionalism variable is 4.517. The results of the test partial of these two variables independent have a significant relationship to the Performance Accountability of Government Agencies (AKIP). Simultaneous test results on the variables independent (workload and professionalism) obtained significant results, namely 0.000. Based on the comparison of theF value calculated with the Ftable, the value calculated F greater than the value of F Table ie 21.380 > 3.09 .
The effect of motivation and commitment organization on employee performance: Case study of PT. PLN (PERSERO) Bantar Gebang, Bekasi Isyana Emita; Syamsudin; Otto Siregar
Journal of Economics and Business Letters Vol. 1 No. 4 (2021): December
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Performance means that work will occur in terms of quality as well as quantity achieved by an employee in carrying out his duties following the responsibilities given to him. In building good performance, the factors that are claimed to be important are work motivation and work discipline. The purpose of this study is to determine and analyze the effects of work motivation and organizational commitment on the performance of employees of PT. PLN (Persero) Bantar Gebang, Bekasi. This study uses the HRM theory related to employee performance, work motivation, and organizational commitment. The research uses quantitative methods using an associative approach. The sample used in this study means that 35 people use a saturated sample. Data collection techniques used are interviews and questionnaires consisting of validity and reliability tests. The data analysis technique used is the Multiple Linear Regression Test, and the Classical Estimation Test consisting of normality, multicollinearity, heteroscedasticity tests. The hypothesis consists of the origin of the t-test, f test, and coefficient of determination. The results of this study share that the work motivation variable (XI) has a positive and significant effect on the performance of employees of PT. PLN (Persero) Bantar Gebang, Bekasi, as evidenced by the t arithmetic value for the motivation variable (X1) as much as 2.740 and the value in the 5% distribution as much as 2.034 then t-count 2.740 > t-table 2.034 and also the value is significantly smaller than 0.05 (0.001 <0.05), meaning that there is a significant influence between motivation on employee performance. The calculated F value is greater than the F table value, namely F arithmetic 22.229 > F table 3.28 and also the value is significantly smaller than 0.05, namely 0.000 < 0.05. This means that the variables of motivation and work discipline together (simultaneously) have a positive and significant influence on employee performance originating that there will be a t-test with a t-count of five,431 while t-table is 2,005 and has a significant number of 0.000 <0.05 Ho is rejected. From the result of testing the work discipline variable (X2), it indicates that discipline has a positive and significant effect on the performance of PDAM Tirtanadi employees, Tuasan Medan Branch, as evidenced by the results of the t-test using t-count as much as 3.473 while t-table is 2.005 and has a significant number of 0.001 <0.05 Ho rejected, where F-count 92.868 > 3.18 F-table. Furthermore, the value of R Square in the regression model is 0.582, or 58.2% of employee performance is explained by the variables of work motivation (XI) and organizational commitment (X2), and 41.5% is explained by other factors not examined.
Effect of organizational culture and work environment on employee performance of PT. POS Indonesia (Persero) East Jakarta Faif Yusuf; Andrie Kurniawan; Ahmad Taufik
Journal of Economics and Business Letters Vol. 1 No. 4 (2021): December
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Organizations that have organizational culture and a conducive work environment will show high employee performance as well. The problems that can be formulated from this research are: Is there any influence of organizational culture, work environment on employee performance at PT Pos Indonesia (Persero) East Jakarta. This study aims to determine the magnitude of the influence of organizational culture, work environment on employee performance either simultaneously or partially. The population in this study were all employees at PT Pos Indonesia (Persero) East Jakarta. Determination of the number of samples using random sampling technique, which then obtained the results of 53 respondents. Data collection tools used are documentation and questionnaires. The research data analysis method used instrument tests (validity test and reliability test), descriptive analysis of the percentage of classical assumption test, multiple regression analysis, partial hypothesis testing (t) and simultaneous test (F)., and coefficient of determination. The results of multiple linear regression analysis showed equation Y = 19.075 + 0.208 X1+ 0.336 X2. Partially the magnitude of the influence of each independent variable on the dependent variable, namely: Organizational culture of 17.7%, and work environment of 12.4%. Simultaneously the magnitude of the influence of work motivation and work environment on performance is 43.8%. The conclusion of this research is that there is an influence of organizational culture and work environment on employee performance at PT Pos Indonesia (Persero) East Jakarta simultaneously or partially.

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