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Journal of Research in Social Science and Humanities
Published by UK Institute
ISSN : 28093356     EISSN : 28073916     DOI : http://doi.org/10.47679/jrssh.v1i2.12
Core Subject : Religion, Economy, Humanities, Science, Education, Art, Social,
Religion Arts Humanities Economics, Econometrics & Finance Education Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Library & Information Science Mathematics Social Sciences Other
Journal Research of social science and Humanities is a peer-reviewed, international, and intercultural journal. It promotes interdisciplinary research with a primary focus on original research or reviews in humanities and social sciences. Articles are welcome in the following seven sections: Education and Assessment, English Language & Literature, Media & Journalism, Politics & Governance, Psychology, Sociology, and Economics & Commerce. Journal audiences are learned readers, researchers, policymakers, administrators, and educational organizations.
Arjuna Subject : Ilmu Sosial - Ilmu Sosial (Lain-Lain)
Articles 35 Documents
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Search results for , issue "Vol 5, No 2 (2025)" : 35 Documents clear
The Influence of Service Quality and Price on Loyalty of Users of Way Jepara East Lampung Online Motorbike Taxi Services (Case Study of Go-Star and Cetar Way Jepara East Lampung Customers) Aliyah, Hikmatul; Sholikhah, Septiana Mar'atus; Zelika D, Yolla; Prayoga, Adi
Journal of Research in Social Science and Humanities Vol 5, No 2 (2025)
Publisher : Utan Kayu Publishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47679/jrssh.v5i1.308

Abstract

This study aims to analyze the relationship between service quality and price on online  motorcycle taxi user loyalty way jepara, especially Go-Star and cetar users. This research  method uses quantitative research, which is a method to test certain theories by using how to  examine the relationship between variables, then measuring with research instruments by  distributing questionnaires to Go-Star and cetar online motorcycle taxi users. The questionnaire  measures key variables such as service quality, price and user loyalty. The data collected is then  analyzed using appropriate statistical techniques. The results of research that has been conducted by researchers can be concluded that the  service quality variable (X1) is partially tested on the loyalty of online motorcycle taxi users  resulting in a t test significant value of 0.000 smaller than 0.05 (0.000 0.05). The price variable  (X2) partially tested on the loyalty of online motorcycle taxi users resulted in a t test significant  value of 0.004 smaller than 0.05 (0.004 0.05). service quality and price variables are tested  simultaneously on the loyalty of online motorcycle taxi service users the calculated F value is  greater than the F table value, namely F count 80.423 3.09 and also a value and also a  significant value of 0.000 0.05
The Liability Of User-Generated Content-Based Digital Service Platforms For Copyright Infringement Following Constitutional Court Decision No.84/PUU-XXI/2023 Burhan, Nur Amany
Journal of Research in Social Science and Humanities Vol 5, No 2 (2025)
Publisher : Utan Kayu Publishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47679/jrssh.v5i2.273

Abstract

The rapid advancement of information and communication technology has been accompanied by the increasing use of digital service platforms by various segments of society, facilitating the display and dissemination of creative works. However, this development has also led to the unauthorized use of copyrighted works by third parties. This study aims to analyze the responsibility of user-generated content (UGC)-based digital service platforms concerning copyright infringement, particularly in light of Constitutional Court Decision No. 84/PUU-XXI/2023, which broadens the interpretation of Article 10 of the Copyright Law regarding UGC-based platforms. This research employs a normative juridical method, focusing on the analysis of legal norms and their application. The findings reveal that Constitutional Court Decision No. 84/PUU-XXI/2023 affirms the heightened responsibility of digital platforms to proactively prevent copyright violations. Digital platforms are expected to implement preventive measures, including content filtering mechanisms, to minimize the risk of copyright infringement before publication
The Effect of Enviromental Social Governance (ESG), Audit Quality and Corporate Risk on Tax Avoidance (Case Study of Manufacturing Companies listed on the IDX for the 2021-2023 Period) Lestari, Vera Puji; Baihaqi, Baihaqi
Journal of Research in Social Science and Humanities Vol 5, No 2 (2025)
Publisher : Utan Kayu Publishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47679/jrssh.v5i1.287

Abstract

This study aims to analyze the effect of Environmental Social Governance (ESG), audit quality, and company risk on tax avoidance in manufacturing companies listed on the Indonesia Stock Exchange (IDX) during the 2021-2023 period. This study uses secondary data in the form of annual reports and sustainability reports obtained through purposive sampling method. The results showed that the three independent variables, namely ESG, audit quality, and corporate risk, had a significant influence on tax avoidance. ESG has no effect on tax avoidance, which states that companies with high ESG disclosure can still legally perform tax avoidance. Audit quality has a negative effect, indicating that the involvement of a quality Public Accounting Firm (KAP) can suppress tax avoidance practices. Meanwhile, company risk has a positive effect on tax avoidance, indicating that companies with a high level of operational or financial risk tend to reduce their tax burden as an efficiency strategy. These findings provide implications for regulators, investors, and stakeholders in formulating tax policies and corporate governance that are more accountable and sustainable.
Does Responsiveness Dimensions Play the Key Role in Shaping Patient Satisfaction in Public Hospitals? Fauzana, Adriel; Utama, Akbar Adhi
Journal of Research in Social Science and Humanities Vol 5, No 2 (2025)
Publisher : Utan Kayu Publishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47679/jrssh.v5i1.325

Abstract

This study investigates how Service Quality Dimensions influence patient satisfaction in a public hospital setting, using Syarif Hidayatullah Hospital as a case study. Employing the Service Quality Model, five dimensions, such as Tangibility, Reliability, Responsiveness, Assurance, and Empathy, were analyzed through a Mixed-Method approach that combined quantitative survey data from 120 respondents with qualitative feedback using NVivo Software. The results indicated that Responsiveness, particularly in pharmacy services, was the most influential factor affecting patient satisfaction but also the weakest in performance. Descriptive and inferential statistics showed significant delays in prescription fulfillment, especially for Mixed and Concoction types, with average waiting times exceeding 30 minutes. Qualitative themes further revealed dissatisfaction related to communication breakdowns, lack of queue transparency, and insufficient updates during pharmacy processes. While Empathy and Assurance received high ratings, they could not compensate for operational inefficiencies that shaped patients’ final impressions. The study concludes that enhancing Responsiveness through workflow redesign, digital queue systems, and real-time communication tools is critical to improving overall satisfaction. These findings contribute to healthcare service improvement by emphasizing the strategic role of Responsiveness in public hospital environments.
Application of Business Model Canvas for Media Tech Startups VasTech Aristarini, Nurul Arifin
Journal of Research in Social Science and Humanities Vol 5, No 2 (2025)
Publisher : Utan Kayu Publishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47679/jrssh.v5i2.257

Abstract

This research explores the application of the Business Model Canvas (BMC) framework in VasTech, a media technology startup in Indonesia, to enhance its business model and operational efficiency. Through a comprehensive situation analysis, primary data was collected via interviews with key executives, including the CEO and VP of Marketing, to understand the company's current business activities and challenges. The study reveals that the BMC facilitates a structured approach for startups to visualize their business models, enabling rapid adaptation to market feedback and fostering innovation. Ultimately, this research underscores the significance of the BMC as a dynamic tool for startups, providing insights into effective business model development and the potential for long-term success in a competitive landscape.
The Relationship Between Emotion Regulation and Cyberbullying Behavior Among Students at SMKN 1 Kaidipang Riska, Riska; Indarwati, Anik; Kurniawati, Sri Ayu Mutmainah
Journal of Research in Social Science and Humanities Vol 5, No 2 (2025)
Publisher : Utan Kayu Publishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47679/jrssh.v5i2.354

Abstract

This study aims to examine the relationship between emotion regulation and cyberbullying behavior among students at SMK Negeri 1 Kaidipang. Cyberbullying is a form of digital aggression that is prevalent among adolescents and is often triggered by negative emotions and poor emotional management skills. The research adopts a quantitative approach using a correlational survey method. The sample consisted of 37 students selected through purposive sampling. The research instruments included an emotion regulation scale based on Gross's theory and a cyberbullying behavior scale referring to aspects identified by Hinduja and Patchin. Data analysis using Pearson correlation revealed a significant negative relationship between emotion regulation and cyberbullying behavior (r = -0.483; p = 0.002). This indicates that the better students regulate their emotions, the lower their tendency to engage in cyberbullying.
The Management of Dealls’ Social Media on X (Twitter) in Building Job Seeker Engagement and Trust Al-Fallah, Sadila Syaumi; Sari, Wina Puspita; Soegiarto, Asep; Putriana, Muria; Kholik, Abdul
Journal of Research in Social Science and Humanities Vol 5, No 2 (2025)
Publisher : Utan Kayu Publishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47679/jrssh.v5i2.372

Abstract

Social media has become a strategic channel for digital recruitment platforms to build relationships with their audiences. One platform actively fostering closeness with job seekers on X is @deallsjobs, the official account of Dealls, a recruitment platform known for being responsive and closely connected to the job-seeking community on social media. This study aims to understand how Dealls manages its X account to build engagement and trust among job seekers. Using a descriptive qualitative approach, the study applies Regina Luttrell’s Circular of SoMe model as the analytical framework. Data collection was conducted through direct observation, in-depth interviews with the key informant managing the X account and a job seeker, as well as documentation of posts from the @deallsjobs account on X. The data were analyzed through data reduction, data presentation, and conclusion drawing. The results show that Dealls implements the four stages of the Circular of SoMe in an integrated manner. In the Share stage, Dealls distributes job vacancy content, career education, and motivational posts in a contextual and responsive way in relation to public discussions. In the Optimize stage, the X account administrator adjust the posting times, communication tone, and relevant issues according to user characteristics, including tapping into ongoing trends. In the Manage stage, the account maintains consistency through polite and relevant communication, including careful responses to sensitive issues via cross-team coordination. Lastly, in the Engage stage, Dealls builds personal connections with the audience through two-way interactions, empathetic replies, and a casual yet meaningful tone of communication. The study concludes that Dealls' social media management goes beyond mere information dissemination; it also focuses on fostering strong digital relationships with its audience. Consistent, responsive, and relevant management practices drive active engagement and help build trust, stemming from timely responses, empathetic communication, and a presence that aligns with job seekers' needs on the X platform. The engagement and trust developed through these practices also open up opportunities for the emergence of long-term digital loyalty.
Juridical Analysis Of The Dismissal Of Constitutional Judges By The House Of Representatives In Review Of Law No. 7 Of 2020 Concerning The Constitutional Court From Maslahah Perspective Wahyudi, Amri; Cholidi, Cholidi; Utama, Cholidah
Journal of Research in Social Science and Humanities Vol 5, No 2 (2025)
Publisher : Utan Kayu Publishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47679/jrssh.v5i1.317

Abstract

The dismissal of a Constitutional Court justice by the Indonesian House of Representatives has generated constitutional and legal debate, particularly regarding the separation of powers and judicial independence. According to Law Number 7 of 2020, such dismissal must follow a clearly defined legal procedure. However, the DPR’s removal of Justice Aswanto without proper legal justification is widely considered to be in violation of applicable laws. Viewed through the lens of maslahah—a foundational principle in Islamic law—this action fails to promote public benefit (maslahah ‘ammah) and instead poses a risk of harm (mafsadah) to judicial legitimacy and public justice. Thus, this issue serves as a relevant case to examine whether a public policy aligns with both constitutional standards and the moral-religious values of Islamic legal theory.
Marketing Communication of PT PLN (Persero) in Improving Electricity Bill Services through Tariff Discount Program Selviyani, Linda; Wahdiyati, Dini; Praptiningsih, Novi Andayani
Journal of Research in Social Science and Humanities Vol 5, No 2 (2025)
Publisher : Utan Kayu Publishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47679/jrssh.v5i2.355

Abstract

This research aims to analyze the marketing communication strategy used by PT PLN (Persero) in socializing the discount program to the public. This program is part of an effort to improve services and relief bill payments. This research is based on the marketing communication theory approach which views the message delivery process as key in shaping consumer perceptions and responses to a program or product. The research method uses a descriptive qualitative approach with data collection through interviews, observation, and documentation. The results showed that PLN applies communication channels, such as social media (Instagram, Facebook, and Twitter) as a marketing communication strategy to convey information about the discount program effectively.
Quality of Work Life: The Context of the Influence of Servant Leadership and Psychological Empowerment with Trust Mediation at PT. Yamatogomu Indonesia in Purwakarta Patminingsih, Patminingsih; Setyaningrum, Retno Purwani
Journal of Research in Social Science and Humanities Vol 5, No 2 (2025)
Publisher : Utan Kayu Publishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47679/jrssh.v5i2.330

Abstract

This study aims to examine the influence of servant leadership and psychological empowerment on the quality of work life with trust as a mediating variable. The research was conducted on employees of PT Yamatogomu Indonesia (YGI). At PT YGI, there are 190 employees, so the sample used consisted of 128 employees, where the sample was taken using the Slovin formula with a margin of error tolerance of 5% or 0.05. The data obtained were then analyzed using partial least square (PLS) with the structural equation model (SEM) technique through the SmartPLS 4.1.1 software to evaluate the validity, reliability, and relationships between variables. The analysis results show that servant leadership significantly affects trust, trust significantly affects quality of work life, servant leadership significantly affects quality of work life, servant leadership significantly affects trust through quality of work life, psychological empowerment significantly affects trust, psychological empowerment significantly affects quality of work life, and psychological empowerment significantly affects trust through quality of work life.

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