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INDONESIA
Jurnal Manajemen Bisnis Unbara
Published by Universitas Baturaja
ISSN : 27762866     EISSN : 27758265     DOI : 10.54895
Core Subject : Economy, Education,
Economics, Econometrics & Finance Education Other
Jurnal Manajemen Bisnis Unbara (JMBU) adalah jurnal yang diterbitkan oleh Program Studi Manajemen Fakultas Ekonomi dan Bisnis Universitas Baturaja Indonesia yang menyajikan berbagai tulisan ilmiah dalam bentuk hasil penelitian kajian di bidang manajemen. Diterbitkan secara berkala dua kali dalam satu tahun pada bulan Juni dan Desember. JMBU adalah jurnal yang mencakup berbagai ruang lingkup di bidang Manajemen Bisnis, Manajemen Umum, Manajemen Keuangan, Manajemen Pemasaran, Manajemen Sumber Daya Manusia, Bisnis Digital dan Kewirausahaan. Makalah yang dikirim akan dievaluasi oleh Tim Reviewer JMBU, dan editor akan memberi tahu Anda tentang hasil ulasan jurnal yang akan Anda diterbitkan.
Arjuna Subject : Bisnis, Menejemen, dan Akutansi (semua kategori) - Bisnis, Menejemen, dan Akutansi (Lain-Lain)
Articles 5 Documents
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Search results for , issue "Vol 3 No 1 (2022)" : 5 Documents clear
PENGARUH GAYA KEPEMIMPINAN TERHADAP KINERJA KARYAWAN FAKULTAS EKONOMI DAN BISNIS ISLAM UIN RADEN FATAH PALEMBANG Riri Hanifa; Abu Daud
Jurnal Manajemen Bisnis Unbara Vol 3 No 1 (2022)
Publisher : Program Studi Manajemen Fakultas Ekonomi dan Bisnis Universitas Baturaja

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54895/jmbu.v3i1.1354

Abstract

This study tries to analyze the influence of leadership style on employee performance at the Faculty of Economics and Islamic Business UIN Raden Fatah Palembang. The data used is secondary data obtained through a questionnaire instrument. The sampling technique used saturated sampling as many as 53 employees. The analysis technique used is simple linear regression. The results of the study indicate that leadership style has a significant positive direct effect on employee performance at the Faculty of Economics and Islamic Business, UIN Raden Fatah Palembang.
PENGARUH ETIKA DAN PELAYANAN PRIMA CUSTOMER SERVICE TERHADAP TINGKAT KEPUASAN NASABAH PADA PT BANK SUMSEL BABEL CABANG PRABUMULIH Yudi Tusri; Chairani Adelina; Sri Suparni
Jurnal Manajemen Bisnis Unbara Vol 3 No 1 (2022)
Publisher : Program Studi Manajemen Fakultas Ekonomi dan Bisnis Universitas Baturaja

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54895/jmbu.v3i1.1358

Abstract

This study aims to determine the effect of ethics (X1) and excellent service (X2) customer service partially and simultaneously on the level of customer satisfaction (Y) at PT Bank Sumsel Babel Prabumulih Branch.This study uses quantitative research methods with a descriptive approach. The type of data used is primary data, which means data obtained directly from respondents. In this study, the questionnaires were distributed to 89 respondents. The test used to test the research instrument is the validity test, reliability test, classical assumption test, hypothesis test and determination test (R2). Ethics (X1) partially affects customer satisfaction at PT Bank Sumsel Babel Prabumulih Branch. The ethical regression coefficient (X1) is 0.458. This can be seen from the results of the study which showed that tcount > t table or 3,738 > 0.67726, with a significant value of 0.000 < 0.05. Excellent service (X2) partially affects customer satisfaction at PT Bank Sumsel Babel Prabumulih Branch. Based on the results of the research, the regression coefficient for excellent service (X2) is 0.417. This can be seen from the results of the study which showed that tcount > t table or 3.514 > 0.67726, with a significant value of 0.001 < 0.05. Ethics (X1) and excellent service (X2) simultaneously affect customer satisfaction at PT Bank Sumsel Babel Prabumulih Branch by 60.5%. This can be seen from the results of the study which showed that Fcount > Ftable or 68.316 > 3.952, with a significant value of 0.000 < 0.05. This research was conducted with a qualitative descriptive method. To obtain more significant results, it is better to add other variables that can affect customer satisfaction at Bank Sumsel Babel, such as promotions, location, facilities that may affect the level of customer satisfaction. This research contributes to the development of literature, especially public sector accounting and can be a suggestion to local governments in improving the level of publication of their financial statements on the website so that transparency and accountability in regional financial management increases and clean governance can be realized.
PENGARUH PENDELEGASIAN WEWENANG DALAM MENINGKATKAN EFEKTIFITAS KERJA PEGAWAI PADA BADAN PUSAT STATISTIK KABUPATEN OKU TIMUR Titie Syahnaz Natalia; Dyah Ayu Putriani
Jurnal Manajemen Bisnis Unbara Vol 3 No 1 (2022)
Publisher : Program Studi Manajemen Fakultas Ekonomi dan Bisnis Universitas Baturaja

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54895/jmbu.v3i1.1360

Abstract

Abstract Based on the results of data analysis, there is a positive influence between the Delegation of Authority to Improve the Work Effectiveness of Employees at the Central Bureau of Statistics of East OKU Regency. This shows that with good delegation of authority, it will lead to work effectiveness and this has a positive impact on employees of the Central Bureau of Statistics of East OKU Regency. As for what has been described above, it is explained that the Delegation of Authority affects the effectiveness of the work of the Central Statistics Agency of East OKU Regency, it is proven by using the t test, the value of T_hitung 10,598 > T_table 2,059 means that the Delegation of Authority affects work Effectiveness. Keywords : Delegation Of Authorities, Effectiveness Of Employess.
PENGARUH LINGKUNGAN KERJA TERHADAP KINERJA KARYAWAN PADA SPBU COCO PLAJU 21.302.04 PALEMBANG Saudi Berlian; Indah Octaviana; Riri Hanifa
Jurnal Manajemen Bisnis Unbara Vol 3 No 1 (2022)
Publisher : Program Studi Manajemen Fakultas Ekonomi dan Bisnis Universitas Baturaja

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54895/jmbu.v3i1.1375

Abstract

This study aims to determine; (1) Conditions of the physical working environment at the Coco Plaju gas station 21,302.04 Palembang; (2) Non-physical working conditions at the Coco Plaju gas station 21,302.04 Palembang; (3) and how the influence between physical and non-physical work environment on employee performance at the Coco Plaju gas station 21,302.04 Palembang. This research uses a descriptive method. Collecting data in this study using a questionnaire. The sample in this study amounted to 35 respondents who were all employees of the Coco Plaju gas station 21,302.04 Palembang. Before processing the questionnaire data from 35 respondents, the validity and reliability of the research questionnaire were tested. The data analysis method used in this research is multiple regression analysis. From the results of the analysis, the regression coefficient of the variables obtained is the physical work environment = 0.616 and the non-physical work environment = 0.098. The hypothesis in this study is evidenced by hypothesis testing, where fcount is 178,249 which is greater than ftable 0.000, then with a significant level of 0.000 less than the probability level of alpha 0.05, so that simultaneously the variables of the physical work environment and non-physical work environment have a significant effect on performance. employees at COCO Plaju gas station 21,302.04 Palembang. In the t-count coefficient for the variable physical work environment and non-physical work environment 0.135 and 0.180 which are greater than ttable 0.000 and 0.002 with a probability level of 0.135 and 0.180, respectively, which are smaller than the probability alpha 0.5, so partially the physical work environment variable and the non-physical work environment has a significant effect on the performance of employees at the Coco Plaju Spbu 21,302.04 Palembang. They must continue to pay attention and keep these two factors in very good condition and if possible be improved again.
PENGARUH LOGISTIC SERVICE QUALITY TERHADAP KEPUASAN KONSUMEN JASA KURIR DI KANTOR POS PALEMBANG Nourma Wulanda
Jurnal Manajemen Bisnis Unbara Vol 3 No 1 (2022)
Publisher : Program Studi Manajemen Fakultas Ekonomi dan Bisnis Universitas Baturaja

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54895/jmbu.v3i1.1395

Abstract

This study aims to determine (1) How the impact of timeliness to cunsomer satisfaction at Post Office Palembang, (2) How the impact of accuracy of order to cunsomer satisfaction at Post Office Palembang, (3) How the impact of quality of information to cunsomer satisfaction at Post Office Palembang, and (4) How the impact of quality of contact personnel to cunsomer satisfaction at Post Office Palembang. The study design used is eksplanatory. The samples used were 100 respondens. To measure the influence between variables, used multiple linear regression and to test the hypotheses used to test the hypothesis F and t. Results of the study are: (1) Timeliness have a positive and significant effect to cunsomer satisfaction at Post Office Palembang, (2) Accuracy of order have a positive and significant effect to cunsomer satisfaction at Post Office Palembang, (3) Quality of information have a positive and significant effect to cunsomer satisfaction at Post Office Palembang, and (4) Quality of contact personnel have a positive and significant effect to cunsomer satisfaction at Post Office Palembang.

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