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International Journal of Islamic Business and Management Review
Published by Asosiasi Dosen Peneliti Ilmu Ekonomi dan Bisnis Indonesia
ISSN : -     EISSN : 28080939     DOI : https://doi.org/10.54099/ijibmr
Core Subject : Economy, Art, Social,
Arts Economics, Econometrics & Finance Social Sciences
International Journal of Islamic Business and Management Review is a peer-reviewed economic journal serving as a forum for Islamic Business Economics Scholars concerning to area of Islamic Accounting, Banking, Economics, Entrepreneurship, Finance, Human Resources Management, and Management. This open accessed Journal publishes original research and review papers twice a year (on June and December). This journal encompasses original research articles including: 1. Islamic Banking and Financial Institution 2. Islamic Behavioral Economics 3. Islamic Development Economics 4. Islamic Environmental Economics 5. Islamic International Economics 6. Islamic Accounting 7. Islamic Bussiness and Entrepreneurship 8. Islamic Human Resources Management 9. Islamic Monetary Economics 10. Islamic Public Finance 11. Islamic Political Economy 12. Islamic Bussiness Management 13. Islamic Urban and Rural Economics
Arjuna Subject : Bisnis, Menejemen, dan Akutansi (semua kategori) - Bisnis, Menejemen, dan Akutansi (Lain-Lain)
Articles 8 Documents
 1 
Search results for , issue "Vol. 6 No. 1 (2026)" : 8 Documents clear
Menu Variations Influence Generation Z Customer Loyalty in Coffee Shops: Satisfaction Mediation and Social Media Marketing Moderation Dewi, Ni Nyoman Ayu Tresna Cahya; Indiani, Ni Luh Putu; Setini, Made
International Journal of Islamic Business and Management Review Vol. 6 No. 1 (2026)
Publisher : Asosiasi Dosen Peneliti Ilmu Ekonomi dan Bisnis Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54099/ijibmr.v6i1.1756

Abstract

This study examines the influence of menu variations on Generation Z customer loyalty in coffee shops in Denpasar City, with customer satisfaction as a mediating variable and social media marketing as a moderating variable. The research adopts a quantitative explanatory approach using questionnaire data collected from 175 respondents and analyzed through Partial Least Squares Structural Equation Modeling (PLS-SEM). The findings indicate that menu variations have a positive and significant effect on both customer loyalty and customer satisfaction. However, customer satisfaction does not significantly influence loyalty and is unable to mediate the relationship between menu variations and loyalty. Furthermore, social media marketing is found to act as a quasi-moderator, strengthening the impact of menu variations on loyalty while also directly affecting loyalty. These results highlight that Generation Z loyalty is more driven by innovative product experiences and digital engagement rather than satisfaction alone. Therefore, coffee shops should prioritize continuous menu innovation supported by effective social media marketing strategies to build and maintain long-term loyalty among Gen Z consumers.
Flexible Working Arrangements, Job Satisfaction, and Employee Performance in Public Sector Dewantoro, Dewantoro; Maharani, Anita; Rekarti, Endi
International Journal of Islamic Business and Management Review Vol. 6 No. 1 (2026)
Publisher : Asosiasi Dosen Peneliti Ilmu Ekonomi dan Bisnis Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54099/ijibmr.v6i1.1787

Abstract

Aim: This study examines the effect of Flexible Working Arrangement (FWA) on employee performance with job satisfaction as a mediating variable among civil servants at PUSINTEK, Ministry of Finance of the Republic of Indonesia. Method: A quantitative survey design was employed, collecting data from 100 civil servants through structured questionnaires using a five-point Likert scale. The study measured five constructs comprising 30 indicators: FWA, job satisfaction, employee performance, technological support, and bureaucratic work culture. Data were analysed using Structural Equation Modelling–Partial Least Squares (SEM-PLS) via SmartPLS 4 software. Results: FWA exerted a significant positive effect on job satisfaction (β = 0.667, p < 0.001) and directly on employee performance (β = 0.323, p = 0.010). Job satisfaction significantly mediated the FWA–performance relationship (partial mediation), while technological support and bureaucratic work culture did not yield significant moderating effects. Novelty: This study is among the first to empirically examine FWA in an Indonesian central government institution undergoing digital bureaucratic transformation, establishing job satisfaction as a psychological mediating mechanism and revealing that structural/contextual moderators are less influential than motivational factors in technology-driven public organisations.
How Motivation, Training, and Communication Improve Employee Morale Nurjaya , I Gede Agus Wahyu; Setena, Made
International Journal of Islamic Business and Management Review Vol. 6 No. 1 (2026)
Publisher : Asosiasi Dosen Peneliti Ilmu Ekonomi dan Bisnis Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54099/ijibmr.v6i1.1770

Abstract

This research highlights the importance of employee morale in facing competition and organizational efficiency demands in the era of globalization. Perumda Pasar Sewakadarma Denpasar City, as a traditional market manager, is experiencing signs of declining employee morale, as evidenced by an average attendance rate of 3.65% in 2024, which is categorized as high. Therefore, it is important to investigate the underlying issues that contribute to this issue. This study aims to analyze and explain the impact of motivation, training, and communication on employee morale, both collectively and individually. The study used a quantitative methodology using survey techniques, with a total of 679 workers asked to fill out the survey, and 87 of them were randomly selected. A variety of statistical tests, including multiple linear regression, t-test, F-test, and determination coefficient, were used to analyze the data. According to the study's findings, there was a positive and significant relationship between motivation, training, and morale (Sig. = 0.028), and training, communication, and enthusiasm all had a positive and significant influence (Sig. <0.001). Simultaneously, inspiration, instruction, and communication had a significant effect on morale (F = 58.375; Sig. < 0.001), with the model's ability to explain the variation in morale of 67.8% (R² = 0.678). These findings confirm that increased employee morale can be encouraged through strengthening motivation, effective training, and clear and open organizational communication.
Influence of Online Reviews and Omnichannel Strategy on Buying Interest with Trust Mediation in Pudaksari Bali Sariani, Ni Luh Pudak; Indiani, Ni Luh Putu; Wahyuni, Ni Made
International Journal of Islamic Business and Management Review Vol. 6 No. 1 (2026)
Publisher : Asosiasi Dosen Peneliti Ilmu Ekonomi dan Bisnis Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54099/ijibmr.v6i1.1790

Abstract

This study aims to examine the influence of online customer reviews and omnichannel strategies on buying interest in Pudaksari skincare products in Bali, with trust acting as a mediating variable. The research is motivated by the decline in Pudaksari’s sales performance in 2025 and the increasing importance of digital information and integrated marketing channels in shaping consumer behavior. A quantitative approach was employed using a survey method involving 110 respondents selected through purposive sampling. Data were collected via an online questionnaire and analyzed using Structural Equation Modeling–Partial Least Squares (SEM-PLS). The results indicate that online customer reviews have a positive and significant effect on buying interest but do not significantly influence trust. Conversely, omnichannel strategies do not directly affect buying interest, yet they have a positive and significant impact on trust. Trust is found to significantly and positively influence buying interest. Furthermore, trust does not mediate the relationship between online customer reviews and buying interest, but it fully mediates the relationship between omnichannel strategies and buying interest. These findings suggest that strengthening an integrated and consistent omnichannel strategy is more effective in increasing consumer buying interest through building trust, rather than relying solely on online customer reviews. This study contributes to digital marketing literature by highlighting the critical role of trust as a psychological mechanism linking omnichannel integration and consumer buying interest in the local skincare industry.
The Influence of Green Banking and Corporate Social Responsibility on Financial Performance Lestari, Nyoman Ayu Dian; Sastri, Ida I Dewa Ayu Mas Manik; Datrini, Luh Kade
International Journal of Islamic Business and Management Review Vol. 6 No. 1 (2026)
Publisher : Asosiasi Dosen Peneliti Ilmu Ekonomi dan Bisnis Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54099/ijibmr.v6i1.1792

Abstract

This study aims to examine the influence of Green Banking and Corporate Social Responsibility (CSR) on the financial performance of banking companies listed on the Indonesia Stock Exchange (IDX) in 2024. The study employs a quantitative approach using secondary data derived from annual reports and sustainability reports. From a population of 47 banks, 31 companies were selected through purposive sampling after excluding outliers. Financial performance is proxied by Return on Assets (ROA), while Green Banking and CSR are measured using the Green Banking Disclosure Index (GBDI) and Corporate Social Responsibility Disclosure Index (CSRDI) based on Global Reporting Initiative (GRI) standards. Data were analyzed using multiple linear regression with SPSS software. The results indicate that Green Banking has no significant effect on financial performance, whereas CSR has a positive and significant effect on ROA. The findings suggest that while sustainable banking practices may require a longer time horizon to generate measurable financial returns, effective CSR implementation contributes directly to improved profitability. This study provides empirical evidence on sustainable finance practices in Indonesia and offers insights for banking management and regulators in strengthening sustainability-oriented strategies.
Enhancing Customer Satisfaction Through Upselling and Cross-Selling: The Mediating Role of Brand Image in Automotive After-Sales Services Doniartha, I Made Leo; Indiani, Ni Luh Putu; Setini, Made; Putra, Ida Bagus Udaya
International Journal of Islamic Business and Management Review Vol. 6 No. 1 (2026)
Publisher : Asosiasi Dosen Peneliti Ilmu Ekonomi dan Bisnis Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54099/ijibmr.v6i1.1802

Abstract

After-sales service is an important aspect in building long-term relationships with customers and increasing customer satisfaction with a brand. The implementation of sales strategies such as upselling and cross-selling in after-sales service aims to increase transaction value and shape positive customer perceptions of the brand. Therefore, this study aims to analyze the effect of upselling and cross-selling on customer satisfaction with brand image as a mediating variable in Toyota Tabanan after-sales service. The population in this study were all customers who use Toyota Tabanan after-sales service. The research sample consisted of 100 respondents selected using a purposive sampling technique. The data collection method was carried out through distributing questionnaires. The analysis technique used to test the hypothesis was inferential analysis using Structural Equation Modeling based on Partial Least Square (SEM-PLS). The results showed that upselling and cross-selling had a positive effect on customer satisfaction and brand image. Brand image also had a positive effect on customer satisfaction and was able to mediate the effect of upselling and cross-selling on customer satisfaction. These results indicate that implementing the right sales strategy and strengthening brand image in after-sales service can increase customer satisfaction sustainably.
Work Environment, Rewards, Punishment, and Employee Performance Pucangan, Putu Adi Sutha Prasetya; Martadiani, Anak Agung Media; Suriani, Ni Nyoman
International Journal of Islamic Business and Management Review Vol. 6 No. 1 (2026)
Publisher : Asosiasi Dosen Peneliti Ilmu Ekonomi dan Bisnis Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54099/ijibmr.v6i1.1806

Abstract

This study analyzes the influence of work environment, rewards, and punishments on employee performance at PT Bina San Prima Denpasar Branch. A quantitative approach was used involving 52 respondents who were determined through the Slovin formula. Data were analyzed using multiple linear regression with the help of SPSS. The results of the study show that the work environment, rewards, and punishments simultaneously have a positive and significant effect on employee performance. Partially, the variables of work environment and reward have a positive and significant effect, while punishment has a negative and insignificant effect. These findings underscore the importance of creating a supportive work environment and implementing an effective reward system to improve employee performance, while existing punishment mechanisms have not made a real contribution to improving performance. This research provides empirical evidence for organizations to prioritize motivational and environmental factors in an effort to strengthen employee productivity
Enhancing Customer Loyalty in State-Owned Logistics Providers: The Role of Operational Excellence, Information Quality, and Digital Transformation Irjayanti, Maya; Azis, Anton Mulyono; Ramadinka, Reza Ibrahim
International Journal of Islamic Business and Management Review Vol. 6 No. 1 (2026)
Publisher : Asosiasi Dosen Peneliti Ilmu Ekonomi dan Bisnis Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54099/ijibmr.v6i1.1814

Abstract

This study investigates the concerning decline in the logistics service quality of state-owned logistics service providers in Indonesia, as indicated by the 2023 Logistics Performance Index (LPI). An Indonesian state-owned logistics company is presently ranked 9th in usage frequency, behind its domestic competitors. This study aims to identify the critical components encountered by state-owned logistics service provider and investigate the transformation initiatives implemented to improve their operations. A mixed-method approach utilized in this study, incorporating quantitative data from 199 respondents analyzed using the Smart Partial Least Squares (PLS) technique, with qualitative data from Focus Group Discussions and secondary data. The results indicate that service quality is a pivotal factor influencing customer satisfaction and loyalty. Many operational issues were uncovered, highlighting previous challenges that led to the company's collapse. This study indicates the strategic transformations implemented to regain competitiveness, encompassing enhancements in service processes and innovations focused on customer needs. Practical ideas are offered to improve service performance, enabling state-owned logistics service providers to maintain customer trust and attain long-term success in an increasingly competitive market. Further, this research contributes to the discussion regarding sustainability by advocating for logistics practices that are efficient, reliable, and customer-centric, which are conducive to the long-term resilience of organizations. These transformations are consistent with the objectives of Sustainable Development Goal 9 (Industry, Innovation, and Infrastructure) by promoting innovation in public service delivery and improving infrastructure. Also, the promotion of sustainable logistics operations that reduce inefficiencies and waste is a way in which the emphasis on service quality and operational enhancements contributes to Goal 12 (Responsible Consumption and Production).

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