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INDONESIA
Jurnal Manajemen dan Bisnis
Published by Universitas Tjut Nyak Dhien
ISSN : -     EISSN : 28307690     DOI : https://doi.org/10.36490/jmdb.v1i1
Core Subject : Economy,
Economics, Econometrics & Finance
manajemen pemasaran, sumber daya manusia, keuangan & aplikasi pasar modal, bisnis syariah, kewirausahaan, kemitraan, operasional termasuk logistic, manajemen perpajakan, manajemen syariah, ekonomi syariah, dan manajemen pemerintahan, akuntansi serta ekonomi pembangunan
Arjuna Subject : Bisnis, Menejemen, dan Akutansi (semua kategori) - Bisnis, Menejemen, dan Akutansi (Lain-Lain)
Articles 196 Documents
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Pengaruh Kualitas Layanan Elektronik, Harga Dan Pengalaman Pelanggan Terhadap Niat Beli Ulang Melalui Kepuasan Pelanggan Sebagai Variabel Intervening Jati Saputro, Kevin Rangga; Supriyono, Supriyono; Utomo, Joko
JURNAL MANAJEMEN DAN BISNIS Vol 4 No 2 (2025): Edisi September 2025- Desember 2025
Publisher : Fakultas Ekonomi Universitas Tjut Nyak Dhien Medan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36490/jmdb.v4i2.2152

Abstract

Objective – This study was conducted to analyze the influence of e-service quality, product price, and customer experience on repurchase intention through customer satisfaction among Tokopedia users in Kudus Regency. The research focused on digital marketing, specifically consumer behavior in the context of e-commerce. Novelty – This study's novelty lies in the use of customer satisfaction as an intervening variable. Method – A quantitative approach was employed by distributing questionnaires to 130 Tokopedia user respondents using a purposive sampling technique, namely those who had shopped on Shopee at least twice in the past three months. Data analysis was performed using the Structural Equation Modeling (SEM) method using AMOS. Finding – The results of this study indicate that e-service quality, product price, and customer experience have a positive and significant effect on customer satisfaction and repurchase intention. Furthermore, customer satisfaction has been shown to act as a mediating variable, strengthening the influence of e-service quality, product price, and customer experience on repurchase intention. Limitations and Implications– This study is limited and cannot be broadly generalized to other e-commerce platforms or different regions. Implications can be used as a basis for competitive pricing and creating a better customer experience to drive satisfaction and repurchase intention.
Work-Life Balance And Employee Outcomes In The Global Banking Sector Rachmadani, Belle Shafira; Herachwati, Nuri
JURNAL MANAJEMEN DAN BISNIS Vol 4 No 2 (2025): Edisi September 2025- Desember 2025
Publisher : Fakultas Ekonomi Universitas Tjut Nyak Dhien Medan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36490/jmdb.v4i2.2155

Abstract

Abstract – This study conducts a systematic literature review to examine how work–life balance (WLB) practices influence employee outcomes in the global banking sector. Purpose – The study aims to understand the relationship between WLB initiatives, such as flexible scheduling, leave policies, and supervisor support, and their effects on employee satisfaction, performance, retention, and well-being. The research focuses on the banking sector as a high-pressure industry with cross-cultural contexts spanning Asia and Europe. Novelty – The novelty of this research lies in its comparative approach, synthesizing evidence from both Asian and Western banking sectors. Unlike prior single-country studies, this review highlights how cultural and institutional contexts mediate the effectiveness of WLB practices, thereby extending established theories such as the Job Demands–Resources model and Work–Life Border Theory. Method – A systematic literature review (SLR) was conducted using Scopus and Google Scholar, covering publications from 2010 to 2025. Following PRISMA guidelines, 42 peer-reviewed studies were selected and thematically synthesized to capture common WLB practices, employee outcomes, and cross-cultural variations. Findings – The review finds that WLB practices generally have a positive impact on job satisfaction, performance, and retention. However, their effectiveness varies: in Western contexts such as Australia and Poland, institutionalized flexibility and supervisory support strengthen outcomes, whereas in Asian contexts like Indonesia, Malaysia, and Pakistan, hierarchical norms and long-hour expectations often limit the impact of WLB policies. Limitations and Implications – The study is limited to English and Indonesian peer-reviewed sources and primarily cross-sectional evidence, restricting insights into long-term effects. The findings provide practical implications for banking institutions and policymakers, underscoring the need to embed WLB into strategic human resource management and to strengthen regulatory frameworks in emerging economies.
Determinants Of Organizational Commitment Among Hospital Employees: The Mediating Role Of Work Engagement Aulia, Sweet Nabila Imsaki; Anitra, Vera; Fauziah, Fenty
JURNAL MANAJEMEN DAN BISNIS Vol 4 No 2 (2025): Edisi September 2025- Desember 2025
Publisher : Fakultas Ekonomi Universitas Tjut Nyak Dhien Medan

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

Purpose – This study examines the influence of psychological capital and work environment on organizational commitment, with work engagement as a mediating variable among hospital employees. The research seeks to explain how both internal psychological resources and external workplace conditions contribute to fostering commitment in the healthcare sector. Novelty – Unlike previous studies that consistently report work engagement as a universal mediator, this study finds that engagement mediates only the relationship between the work environment and organizational commitment, not between psychological capital and commitment. This provides nuanced empirical evidence that challenges existing assumptions. Furthermore, by focusing on a private hospital in Indonesia, a setting that has received limited attention in organizational behavior research this study extends the geographical and contextual scope of current literature. Method – A quantitative approach with a cross-sectional survey design was employed. Data were collected from 201 hospital employees through systematic random sampling from a population of 404 staff. Partial Least Squares–Structural Equation Modeling (PLS-SEM) was used to test both direct and indirect relationships. Findings – The results show that psychological capital and work environment both significantly influence organizational commitment. Work engagement also has a positive effect on organizational commitment but mediates only the link between work environment and commitment. Limitations and Implications – The research is limited to a single private hospital, constraining the generalizability of findings. Nevertheless, it underscores the importance of strengthening employees’ psychological capital and improving the work environment to enhance organizational loyalty. Theoretically, the study refines the understanding of work engagement’s role as a conditional rather than universal mediator. Practically, the insights can guide hospital managers and policymakers in designing strategies that foster both engagement and commitment
Green Brand Innovation Dan Green Brand Loyalty: Peran Mediasi Green Perceived Value Lesmana, Shindu; Fikri, Muhammad Ali
JURNAL MANAJEMEN DAN BISNIS Vol 4 No 2 (2025): Edisi September 2025- Desember 2025
Publisher : Fakultas Ekonomi Universitas Tjut Nyak Dhien Medan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36490/jmdb.v4i2.2161

Abstract

Purpose– This study aims to analyze the effect of green brand innovation on green brand loyalty with the mediating role of green perceived value. Novelty – This study contributes to the role of green perceived value as a mediator in the relationship between green brand innovation and green brand loyalty in the context of Islamic banking. Unlike previous studies that predominantly focused on the manufacturing sector and consumer products, this research specifically examines the Islamic banking industry in Indonesia, which is still rarely studied, even though this sector is strategic in promoting sustainable practices. Method – The study involved 165 active customers of Bank Syariah Indonesia in Yogyakarta, selected using a purposive sampling technique. The criteria for respondents included Bank Syariah Indonesia customers currently residing in Yogyakarta, customers who had used Bank Syariah Indonesia services for at least one year, and customers who had a good understanding of green brand innovation, green brand loyalty, and green perceived value. Data were collected through a questionnaire using a five-point Likert scale, measuring indicators of green brand innovation, green perceived value, and green brand loyalty adapted from prior studies. The data were analyzed using Structural Equation Modeling - Partial Least Square (SEM-PLS) with Smart PLS 4.0 Findings – The results of the study show that green brand innovation has a significant positive effect on green brand loyalty, green brand innovation has a significant positive effect on green perceived value, green perceived value has a significant positive effect on green brand loyalty, and green perceived value is proven to be a significant partial mediator in this relationship. Limitations and Implications – This research is limited to customers of Bank Syariah Indonesia in Yogyakarta, so generalization of the findings should be done cautiously. Nevertheless, these findings reinforce the relevance of Ajzen's (1991) theory of planned behavior concerning the role of positive attitudes and value perceptions toward green innovation in fostering the formation of intentions and consumer loyalty behavior. Practically, the results of this study can serve as a basis for Islamic banks in designing green innovation strategies focused on enhancing perceived green value to strengthen customer loyalty.
Deteksi Kasus Fraud Di Indonesia: Peran Digital Forensic Dan Big Five Personality Auditor Dalam Kerangka Hexagon Fraud Theory Ischaq, Maulana; Setyahuni, Suhita Whini; Zhafira, Aqila Azza; Syahputri, Naesila Yulyana Saskia; Syafira, Atina Nur Azumi; Kurniawan, Maulana Bintang Arie
JURNAL MANAJEMEN DAN BISNIS Vol 4 No 2 (2025): Edisi September 2025- Desember 2025
Publisher : Fakultas Ekonomi Universitas Tjut Nyak Dhien Medan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36490/jmdb.v4i2.2163

Abstract

Purpose – This study aims to analyze the role of digital forensics and the Big Five Personalities of auditors in uncovering fraud cases within the framework of Hexagon Fraud Theory. The research focuses on large-scale corruption cases in Indonesia. Novelty – This study's novelty lies in the simultaneous examination of the Big Five Personalities and Hexagon Fraud Theory on auditors' ability to detect fraud. Furthermore, this study adds the role of digital forensics as a moderating variable, distinguishing it from previous studies that tend to examine these variables separately. Method – This study uses a quantitative approach with primary data obtained from an online questionnaire. The analysis technique used is Structural Equation Modeling (SEM) with Smart-PLS software to examine the relationships between the variables studied. Findings – The results show a positive and significant relationship between openness to experience and auditors' ability to detect fraud. Furthermore, the variables rationalization, capability, and ego also play an important role in enhancing auditors' abilities. Meanwhile, other variables showed no significant effect. Limitations and Implications – This research is limited to public auditors in Public Accounting Firms (KAP) and inspectorates in Indonesia, so the results cannot be broadly generalized. The implications of this study can serve as a basis for academics and practitioners in understanding personality and fraud factors that influence auditor ability, considering the role of digital forensics as a moderating variable.
Dinamika Pasar, Kebijakan Negara, Dan Tuntutan Sosial Dalam Inovasi Pengelolaan Sampah Terpadu (Studi Program Inovasi Sosial “Sadidu” PT Arutmin Indonesia Tambang Satu) 'Alim, Sarirotul; Meliyanti, Putri Vella; Aisyah, Binti Nur; Mashudi, Mashudi; Ainuddin, Ilham; Kusnandar, Aris
JURNAL MANAJEMEN DAN BISNIS Vol 4 No 2 (2025): Edisi September 2025- Desember 2025
Publisher : Fakultas Ekonomi Universitas Tjut Nyak Dhien Medan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36490/jmdb.v4i2.2222

Abstract

Aim – This research aims to understand the role of the Company Performance Rating Program (PROPER) as a reputation-based environmental regulatory instrument and the contribution of social innovation to the sustainability of the coal mining sector. The research focuses on PT Arutmin Indonesia Tambang Satui, with SADIDU social innovation program, as a case study to examine how the company responds to market dynamics, government policies, and social demands. Novelty – The novelty of this research lies in the integration of market dynamics analysis, PROPER instruments, and social innovation. This approach offers a new perspective, as most previous studies have focused solely on regulatory or CSR aspects. Methods – The research employed a qualitative approach with a case study method, supported by data from the Ministry of Environment and Forestry's PROPER report, company documents, and academic literature. Data collection was conducted through interviews, observations, and documentation of the social innovation program for PT Arutmin Indonesia Tambang Satui. The analysis was conducted descriptively and analytically to connect market dynamics, state policies, and social innovation practices. Finding – The research results show that PROPER serves as a state policy instrument for market correction through socio-environmental aspects and addresses the social demands of communities surrounding the mine. PROPER encourages the implementation of social innovation at PT Arutmin Indonesia Tambang Satui. In meeting social demands, the SADIDU program has had a positive impact on increasing alternative incomes for the community and providing renewable energy sources. Limitation and Implication – This research is limited to a single case study, so the results cannot be broadly generalized. However, these findings have important implications for policymakers in strengthening the effectiveness of PROPER, for companies in designing sustainability strategies, and for academics in developing integrative analytical models in the extractive sector.

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