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Pusaka : Journal of Tourism, Hospitality, Travel and Business Event
Published by Politeknik Pariwisata Makassar
ISSN : 26561336     EISSN : 26561301     DOI : https://doi.org/10.33649/pusaka
Core Subject : Humanities, Science, Education, Social,
Humanities Decision Sciences, Operations Research & Management Environmental Science Languange, Linguistic, Communication & Media Other
Pusaka: Journal of Tourism, Hospitality, Travel and Business Event. ISSN: 2656-1336 (Print) | ISSN: 2656-1301 (Online) is an international open access and peer-reviewed journal, published by Politeknik Pariwisata Makassar, Indonesia. It is published two times a year in February-July and August-January. Pusaka: Journal of Tourism, Hospitality, Travel and Business Event is a journal publishes original research, review, and short communication (written by researchers, academicians, professional, and practitioners from all over the world) which utilizes research results, theoretical studies, theoretical applications, conceptual ideas, and book reviews relevant to the Tourism Discipline. Pusaka: Journal of Tourism, Hospitality, Travel and Business Event has been granted SINTA 2 Accreditation based on Decision of the Director General of Higher Education, Research, and Technology Number 72/E/KPT/2024
Arjuna Subject : Seni dan Humaniora - Seni dan Humaniora (Lain-Lain)
Articles 9 Documents
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Search results for , issue "Vol 2 No 1: Februari – Juli 2020" : 9 Documents clear
Pengaruh Kualitas Pelayanan Terhadap Keputusan Memilih Hotel dan Wisma di Kabupaten Pinrang Suardi Palaba
Pusaka: Journal of Tourism, Hospitality, Travel and Business Event Vol 2 No 1: Februari – Juli 2020
Publisher : Politeknik Pariwisata Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (300.706 KB) | DOI: 10.33649/pusaka.v2i1.37

Abstract

Penelitian ini untuk mengetahui dan menganalisis kualitas pelayanan yang terdiri dari bukti fisik, empati, daya tanggap, kehandalan dan jaminan berpengaruh terhadap keputusan memilih hotel dan wisma di Kabupaten Pinrang. Untuk mengetahui dan menganalisis di antara kualitas pelayanan tersebut yang dominan berpengaruh terhadap keputusan memilih hotel dan wisma di Kabupaten Pinrang. Penelitian dilaksanakan di Kabupaten Pinrang dengan populasi sebanyak 385 orang pelanggan hotel/wisma/penginapan dan menetapkan sampel sebanyak 196 responden berdasarkan rumus Slovin. Data hasil kuesioner dianalisis menggunakan analisis deskriptif dan Regresi Linier Berganda. Hasil penelitian menemukan bahwa kualitas pelayanan yang terdiri dari bukti fisik, empati, daya tanggap, kehandalan dan jaminan berpengaruh terhadap keputusan memilih hotel dan wisma di Kabupaten Pinrang. Hasil analisis regresi linier berganda menunjukkan bahwa bukti fisik, empati dan kehandalan memberikan pengaruh positif dan signifikan terhadap keputusan memilih dari pelanggan, sementara daya tanggap dan jaminan memberikan pengaruh negatif dan tidak signifikan terhadap keputusan memilih dari pelanggan. Ini berarti keputusan memilih hotel dan wisma ditentukan oleh keberadaan bukti fisik dari sebuah hotel atau wisma yang memberikan kenyamanan kepada setiap tamu hotel, menunjukkan sikap kepedulian (empati) dalam melayani tamu hotel dan kehandalan dari para karyawannya yang memberikan proses pelayanan yang cepat dan tidak diskriminatif.
Kelayakan Operasional Hotel Nonbintang di Sulawesi Selatan Daniel Adolf Ohyver; Nursjam Nursjam; Kurnia Yusniar Rahman
Pusaka: Journal of Tourism, Hospitality, Travel and Business Event Vol 2 No 1: Februari – Juli 2020
Publisher : Politeknik Pariwisata Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (457.972 KB) | DOI: 10.33649/pusaka.v2i1.38

Abstract

This research aims to know the condition of non-star hotels in relation to product, service and management aspects. In addition, this research was also carried out with the intention of evaluating the feasibility of operating non-star hotels in South Sulawesi. This type of research is applied research with a qualitative approach. Information is obtained through observation using check lists, interviews, and documentation in the form of assessment guidelines. Determination of informants was taken in 10 regions with a total of 56 hotels, each hotel has one informant, plus 10 informants from the Regional Tourism Office, so the number of informants became 66 people. The analysis technique used is descriptive analysis. The results showed that, of the 56 non-starred hotels studied there were 23 that were less feasible, 19 were feasible and 14 were very feasible.
Analisis Sistem Pengadaan Barang Operasional Pada Hotel Bukit Kenari di Parepare Muhammad Anas; Murdiani Sukarana; Andri Machmury
Pusaka: Journal of Tourism, Hospitality, Travel and Business Event Vol 2 No 1: Februari – Juli 2020
Publisher : Politeknik Pariwisata Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (309.245 KB) | DOI: 10.33649/pusaka.v2i1.39

Abstract

Sistem pengadaan barang operasional Hotel Bukit Kenari di Parepare merupakan fokus dalam penelitian ini. Tujuan penelitian ini adalah: 1). Menganalisa sistem pengadaan barang operasional pada Hotel Bukit Kenari di Parepare. 2). Menjelaskan prosedur administrasi pengadaan barang operasional pada Hotel Bukit Kenari di Parepare. Jenis penelitian ini adalah kualitatif dengan menggunakan teknik pengumpulan data observasi dan wawancara. Hasil dari penelitian menunjukkan bahwa sistem pengadaan barang operasional pada Hotel Bukit Kenari di Parepare menggunakan beberapa sistem antara lain dengan menggunakan Sistem Kontrak untuk beberapa barang yang berjenis minuman, Sistem Harian untuk barang yang dibutuhkan secara reguler, terutama di bagian dapur, dan sistem pengadaan bulanan yang diadakan dengan pembelian secara kontan. Kemudian prosedur administrasi untuk pengadaan barang operasional di Hotel Bukit Kenari Di Parepare meliputi : pengisian formulir request, kemudian ditandatangani oleh kepala bagian (head office), selanjutnya ditandatangani oleh operational manager dan terakhir formulir tersebut diserahkan kepada bagian pengadaan sebagai dasar untuk membelik barang yang dibutuhkan oleh user.
Pariwisata Dalam Tinjauan Pendidikan: Studi Menuju Era Revolusi Industri Erwin Akib
Pusaka: Journal of Tourism, Hospitality, Travel and Business Event Vol 2 No 1: Februari – Juli 2020
Publisher : Politeknik Pariwisata Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (752.187 KB) | DOI: 10.33649/pusaka.v2i1.40

Abstract

Tujuan dari penulisan ini adalah untuk menjabarkan dan menjawab tantangan yang dihadapi ­edu-Tourism di era revolusi industri 4.0. Metode yang digunakan adalah dengan pendekatan kualitatif dengan menggunakan pendekatan penelitian perpustakaan, yang difokuskan pada pembuatan proses desisi dan menganalisis hubungan fenomena yang dinamis dengan logis ilmiah. Hasil dari pembahasan ini adalaha 1) dalam pengembangan pariwisata, ada beberapa aspek yang diperlukan untuk mendukung pengembangan tersebut seperti aspek fisik, aspek daya tarik pariwisata, aspek aksesibilitas, aspek aktivitas dan fasilitas, serta aspek sosial ekonomi dan budaya, 2) konsep wisata pendidikan sengaja didisain khusus untuk memenuhi kapasitas ilmu pengetahuan para pelajar untuk mengisi wawasan kebangsaan dengan kegiatan perjalanan wisata mengenal wilayah dan potensi sumber daya lokal antardaerah, kabupaten, provinsi serta antarpulau di seluruh negeri ini, 3) implementasi industri 4.0 dapat menjadi salah satu strategi untuk menciptakan Ekonomi berbasis digital terutama dalam pengembangan pendidikan pariwisata yang sesuai dengan arah peta jalan Making Indonesia 4.0 dalam upaya meningkatkan kinerja industri nasional dalam bidang pariwisata pendidikan, 4) ada lima keterampilan yang menjadi top dalam perkembangan revolusi industri 4.0. adapun skill tersebut adalah Cognitive Abilities, System Skills, Complex Problem Solving, Content Skills, dan Process Skills. Untuk merespon masa depan perkembangan revolusi industri 4.0, dibutuhkan komitmen yang kuat.
The Implementation of Waiters And Waitresses’ Upselling Techniques At Ticket’s Cafe of Horison Ultima Makassar Hotel Dewi Andriani; Riska Veronika; Nila Sartika Achmadi
Pusaka: Journal of Tourism, Hospitality, Travel and Business Event Vol 2 No 1: Februari – Juli 2020
Publisher : Politeknik Pariwisata Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (352.005 KB) | DOI: 10.33649/pusaka.v2i1.41

Abstract

This study aims to analyze the use of upselling techniques among waiters and waitresses at the Ticket’s Café in Hotel Horison Ultima Makassar. This analysis includes the answer to whether or not they use upselling techniques, how they use it, and what the result is. The data in this research are collected during observation and interview. This research studies the waiters and waitresses along with their superiors. The data are then analyzed with descriptive qualitative method which includes data reduction, presentation and conclusion drawing. The result of this research is that the waiter and waitresses have been proven to use some upselling techniques; however the implementation is not as effective as expected because the number of waiters and waitresses is not enough to deliver the best impacts of the techniques and not all of them use the right upselling techniques.
Perencanaan Kawasan Agrowisata Di Taman Maccini Sombala Kota Makassar Fadhil Surur; Rizqi Auliyah
Pusaka: Journal of Tourism, Hospitality, Travel and Business Event Vol 2 No 1: Februari – Juli 2020
Publisher : Politeknik Pariwisata Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (414.981 KB) | DOI: 10.33649/pusaka.v2i1.42

Abstract

Agrotourism is a form of tourism activities that utilize agro business as a tourist attraction with the aim to expand knowledge, travel, recreation, and business relationships in the field of agriculture. Development of agro-tourism management especially in urban areas requires close cooperation between various sectors, namely transportation sector, tourism sector, agriculture sector, trade sector, regional development sector and so on. The presence of Taman Maccini Sombala in Makassar City becomes a place to fulfill the needs of green open space (public open space). In line with the development of this potential has not been fully utilized both for the fulfillment of food needs of society and the main function as a public space and tourist space. This role then developed into an agro-tourism area of ​​the city. Assessment in measuring MoI Park development program as one of agro-tourism in Makassar by looking at the existing condition, analyzing the suitability and feasibility of agrowisatanya and how the carrying capacity both physically and with the consideration of the manager and also the development concept that can be applied in Taman Maccini Sombala of Indonesia as object of agro tourism city.
Pengelolaan Kampung Nelayan Sebagai Desa Wisata di Kabupaten Majene, Sulawesi Barat Ilham Junaid; Maryam Yusuf; Nur Salam; Muh. Arfin M. Salim; Andi Nur Fauziah
Pusaka: Journal of Tourism, Hospitality, Travel and Business Event Vol 2 No 1: Februari – Juli 2020
Publisher : Politeknik Pariwisata Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (360.667 KB) | DOI: 10.33649/pusaka.v2i1.43

Abstract

This research aims at 1) analyzing the tourism potential of Kampung Nelayan (Majene Regency) as tourism village; 2) recommending steps or mechanisms to implement Kampung Nelayan as tourism village. This paper employs a qualitative approach to answer research questions through research visit in July and September 2019. The authors collected research data through in-depth interviews and direct observation. The research reveals that Kampung Nelayan has the potential for tourism village based on community empowerment principles. Kampung Nelayan has potential of marine tourism and cultural tourism. The steps to implement Kampung Nelayan as tourism village including 1) identification of members of community under the categories of internal and external community groups; 2) involving the community members in tourism programs and 3) follow up of community collaboration by the internal and external groups of community.
Pariwisata, Masyarakat dan Kebudayaan: Studi Antropologi Pariwisata Pantai Marina di Pajukukang Bantaeng, Sulawesi Selatan Satria Wulandari; Rifal Rifal; Ahmadin Ahmadin; Abdul Rahman; Muh. Zainuddin Badollahi
Pusaka: Journal of Tourism, Hospitality, Travel and Business Event Vol 2 No 1: Februari – Juli 2020
Publisher : Politeknik Pariwisata Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (482.004 KB) | DOI: 10.33649/pusaka.v2i1.44

Abstract

This article discusses the development of tourism with an anthropological approach to tourism in the Marina Pajujukang Bantaeng Beach, South Sulawesi. The results of this study indicate that: (1) Government efforts in developing marina beach tourism are trying to improve the human resources of the village of Baruga by conducting socialization and trying to complete facilities incomplete such as clean water filter (2) Community involvement in tourism development by supporting government programs for the advancement of marina beach tourism objects and participating directly in the development of Marina beach such as being a builder at the beginning of Marina beach construction until the Marina beach is like being security officer, janitor and waitress at a hotel in the Marina beach area. (3) The impacts felt by the community in developing the Marina beach are two, namely in the economic field for example increasing community income, opening new jobs and opening business opportunities for the Baruga village community while in the socio-cultural field there are two impacts namely positive and negative impacts. An example of the positive impact is the increasing public insight about tourist culture through the temporary negative impact that is starting to affect the local community on the culture of tourists who come to visit the Marina beach. This research is a qualitative descriptive study. Data collection techniques used were observation, interviews, and documentation. The data obtained is then processed using data analysis techniques such as data reduction, data presentation and conclusion making. And also the data validation using Member Check. From the results of research that has been found it seems that every development of tourism needs to be involved by all groups, especially the community, not just prioritizing investors. Because the essence of the success of the trip tour if the surrounding community enjoys economic results.
Pengaruh Kegiatan Pemasaran Online (E-Commerce) terhadap Keunggulan Bersaing Produk Kuliner Tradisional Di Sulawesi Selatan Syahrial Manaf; Lily Dianafitry Hasan; Muhammad Musawantoro; Faizal Akbar Zainal
Pusaka: Journal of Tourism, Hospitality, Travel and Business Event Vol 2 No 1: Februari – Juli 2020
Publisher : Politeknik Pariwisata Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (461.532 KB) | DOI: 10.33649/pusaka.v2i1.47

Abstract

Abstrak :Penelitian ini bertujuan untuk mengetahui apakah metode pemasaran Online(Ecommerce) berpengaruh terhadap keunggulan bersaing Jenis Penelitian iniadalah deskriptif Kuantitatif dengan analasis data statistik, dimana populasi dansampel adalah seluruh industri kuliner tradisional di Sulawesi Selatan khusunyapada daerah Makassar, Pare-Pare, Bulukumba dan Bantaeng. Penelitian inidilakukan dengan menyebar kuisioner kepada 80 responden. Sampel diambildengan cara puposive sampling. Analisis data dilakukan dengan menggunakananalisa regresi. Hasil penelitian ini menunjukan bahwa Pengaruh Metode Online(Ecommerce) terhadap Keunggulan Bersaing secara parsial signifikan.Kata kunci: Pemasaran Online (Ecommerce),strategi diferensiasi produk,keunggulan bersaing,Abstract :This study aims to determine whether the method of Online marketing(Ecommerce) influences competitive advantage This type of research isquantitative descriptive with statistical data analysis, where the population andsample are all traditional culinary industries in South Sulawesi especially inMakassar, Pare-Pare, Bulukumba and Bantaeng. This research was conductedby distributing questionnaires to 80 respondents. Samples were taken bypuposive sampling. Data analysis was performed using regression analysis Theresults of this study indicate that the influence of online methods (Ecommerce) oncompetitive advantage is partially significant.Keywords: Online Marketing (Ecommerce), product differentiation strategy,competitive advantage

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