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Aplikasi Administrasi: Media Analisa Masalah Administrasi
Published by Universitas Hang Tuah
ISSN : 14119536     EISSN : 26213958     DOI : https://doi.org/10.30649/aamama.v24i2
Core Subject : Social,
Social Sciences
Suatu jurnal multidisiplin berskala nasional yang mencakup berbagai pokok persoalan dalam kajian ilmu-ilmu administasi publik yang meliputi otonomi daerah, birokrasi dan aparatur negara, desentralisasi, ilmu ekonomi dan studi pembangunan, manajemen publik, kebijakan publik. Kemudian kajian ilmu administrasi bisnis yang meliputi manajemen pemasaran, manajemen keuangan, manajemen sumber daya manusia, manajemen operasional, kewirausahaan dan ilmu sosial lainnya.
Arjuna Subject : Ilmu Sosial - Ilmu Sosial (Lain-Lain)
Articles 160 Documents
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Development of Creative Industries Based on Local Wisdom as a Driver of the Tourism Industry Dhyah Wulansari; Noneng Sukatmadirerja; Susana Merary Romero Benitez
Aplikasi Administrasi: Media Analisa Masalah Administrasi Volume 27 Nomor 2
Publisher : Faculty of Social and Political Science

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30649/aamama.v27i2.265

Abstract

The creative industry is now being focused on by the government as one of the pillars of the Indonesian economy. The mission of the creative industry, among others, is to optimize the development and preservation of local resources that are competitive, dynamic, and sustainable. Local cultural wisdom and abundant natural potential make the growth of the nation's economic support sectors can develop rapidly. The development strategy of local wisdom-based creative industries to support the tourism industry in Nganjuk Regency, especially in the context of the Batik and Ecoprint Center, requires an integrated approach between strengthening local capacity, promotion, and collaboration with the tourism sector. Where tourism activities can be defined by three factors, namely there must be something to see, something to do and something to buy. By implementing these strategies, batik and ecoprint industry centers can not only reach a wider market but also contribute to sustainability goals and become attractive and responsible tourism destinations. The strategy of grouping industries into centers, or clusters, can remain effective to attract markets and support sustainable tourism destinations, especially for industries such as batik and ecoprint, if done appropriately. It also requires the role of the triple helix of government, academia and the business world itself. This triple helix development model will answer the problems faced by the business world, in this case the Batik Center and the Griya Batik Sri Rahayu Ecoprint.
Analisis Implementasi Arsip Digital Dokumen Dinas Penanaman Modal dan Pelayanan Terpadu Satu Pintu Kota Bandung Qolby, Apriliany Nur; Taufik, Yuyun
Aplikasi Administrasi: Media Analisa Masalah Administrasi Volume 28 Nomor 1
Publisher : Faculty of Social and Political Science

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30649/aamama.v28i1.278

Abstract

This study examined the implementation of digital archiving at the DPMPTSP Kota Bandung and its impact on administrative processes, transparency, and operational efficiency. The transition from manual to digital archives aimed to improve document accessibility, minimize paper usage, and streamline administrative workflows. Data were collected through interviews with key personnel in different departments, including Administration, Secretariat, Archive Management, and IT. The findings revealed that digital archiving significantly accelerated document retrieval and processing, reducing administrative delays. Paper consumption decreased, particularly in communication and internal documentation, yet some legal processes still required physical documents. Transparency improved as digital tracking ensured accountability and minimized the risk of data loss. Furthermore, real-time document access enhanced work flexibility, although challenges such as network instability and suboptimal storage structures remained. Despite efficiency gains, challenges persisted, including the need for standardized document formats, enhanced cybersecurity measures, and continuous employee training. To maximize the benefits of digital archiving, recommendations included optimizing storage structures, strengthening IT infrastructure, and improving digital literacy among employees. If fully integrated and continuously developed, digital archives could serve as a foundation for a more effective and modern public administration system.
From Farms to Cities: Understanding Labor Migration Determinants in Indonesia’s Agricultural Sector During Structural Transformation Aryo Utomo, Bimo; Darmawan, Arif; Plamadeala, Constantin
Aplikasi Administrasi: Media Analisa Masalah Administrasi Volume 28 Nomor 1
Publisher : Faculty of Social and Political Science

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30649/aamama.v28i1.280

Abstract

This study examines the determinants of labor migration from the agricultural sector in the structural transformation process in Indonesia. Using a panel data regression approach, this study analyzes the effects of several key factors, including provincial minimum wage, agricultural land area, inflation, GDP growth in the agricultural sector, and the proportion of employment in the agricultural sector on labor mobility. The results indicate that these variables exhibit varying influences on the transition of labor from agriculture to other economic sectors. The findings reveal that minimum wage increases tend to limit the absorption of labor in the modern sector, encouraging workers to remain in agriculture. Meanwhile, a reduction in agricultural land area and inflation negatively impact agricultural employment, accelerating labor migration to other sectors. However, GDP growth in agriculture does not significantly affect labor retention in the sector, suggesting that economic expansion in agriculture does not always translate into higher labor absorption. Additionally, the proportion of employment in agriculture significantly influences workforce retention, indicating that job opportunities in the sector play a crucial role in sustaining agricultural labor. These insights provide valuable implications for policymakers in designing strategies to maintain workforce resilience in agriculture while promoting inclusive economic growth in Indonesia.
Pertimbangan Pelanggan dalam Reservasi Hotel Berdasarkan UI/UX Desain Aplikasi Sani, Yasir; Rizdania Dermawi; Putro, Tegar Wahyu W.W.
Aplikasi Administrasi: Media Analisa Masalah Administrasi Volume 28 Nomor 1
Publisher : Faculty of Social and Political Science

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30649/aamama.v28i1.281

Abstract

Digital transformation in the hospitality industry has increased customer dependence on hotel reservation applications. This study analyzes UI/UX factors influencing customer decisions when choosing a hotel booking application. A quantitative approach was used to survey 284 respondents who actively use hotel reservation applications. Data were analyzed using descriptive statistics and the Structural Equation Modeling (SEM) method to evaluate the relationship between ease of navigation, visual appearance, search features, information transparency, and transaction security on customer satisfaction and loyalty. Results indicate that ease of navigation (78%), visual appearance (82%), search features (85%), information transparency (90%), and transaction security (88%) significantly influence user satisfaction and loyalty. This study extends previous research by highlighting changes in digital behaviour and offering practical recommendations for developers. The findings suggest that users consider information transparency and effective search features the most critical factors. This study provides insight for application developers to continue improving UI/UX to increase customer satisfaction and loyalty in the increasingly competitive digital hospitality industry
Pengaruh Kualitas Pelayanan Tenaga Kesehatan Terhadap Kepuasan Masyarakat di UPTD Puskesmas Paguyaman Pantai Kabupaten Boalemo Taib, Siskawati; Arifin Tahir; Rustam Tohopi
Aplikasi Administrasi: Media Analisa Masalah Administrasi Volume 28 Nomor 1
Publisher : Faculty of Social and Political Science

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30649/aamama.v28i1.284

Abstract

This study aims to determine the effect of health service quality on community satisfaction at the Paguyaman Pantai Health Center UPTD, Boalemo Regency. The sample in this study amounted to 248 respondents. The type of data used in this study is primary data. Data collection was carried out through the distribution of questionnaires. The method used for data analysis is basic linear regression. With a determination coefficient of 68.50%, the results of this study indicate that community satisfaction at the Paguyaman Pantai Public Health UPTD is positively and significantly influenced by the quality of health service providers. Meanwhile, the remaining 31.00% is influenced by other variables not examined in this study, such as service accessibility, facilities and infrastructure, communication and information, drug availability, and additional services. The positive test results imply that the higher the level of public satisfaction with the Paguyaman Pantai Public Health UPTD, the higher the public satisfaction with the Paguyaman Pantai Public Health UPTD. The increase in public satisfaction at the Paguyaman Pantai Health Center UPTD occurred due to an increase in the quality of services provided by health workers.
Implementasi Program Rehabilitasi Sosial Dalam Penanggulangan Gelandangan Dan Pengemis Di Kabupaten Karangasem Ni Kadek Nina Perianti; Lilik Antarini; Komang Ema Marsita Dewi
Aplikasi Administrasi: Media Analisa Masalah Administrasi Volume 28 Nomor 1
Publisher : Faculty of Social and Political Science

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30649/aamama.v28i1.285

Abstract

This research is motivated by the rampant cases of vagrants and beggars spread across several areas in major cities in Bali such as traffic lights, coasts and shopping centers. This study is intended to analyze the Implementation of the Social Rehabilitation Program for homeless people and beggars in Karangasem Regency. The theory used in this study is the theory of Policy Implementation according to Van Meter and Van Horn. Several factors that can determine the success of a policy implementation are standards and objectives, resources, characteristics of the implementing organization, communication between related organizations and implementing activities, attitudes of implementers, and conditions of the social, economic, and political environment. The research method used is a qualitative research method with a descriptive approach. The data collection technique uses three methods, namely interviews, observations, and documentation. The data that has been collected is analyzed starting from data reduction, then data presentation, and finally conclusion drawn. The research was carried out at the Karangasem Regency Social Service. The results of the study show that the implementation of the social rehabilitation program for gepeng has been carried out, but there are several variables that have not been fulfilled and there are obstacles that make it difficult to implement the program. Then it is also hoped that the Karangasem Regency Social Service and local Traditional Villages will cooperate in verifying the identity of homeless people and beggars so that there is no change in identity to facilitate the distribution of aid. To overcome social stigma, it is necessary to involve social experts or psychologists and conduct socialization to the community. The Social Rehabilitation Program must be a priority program with adequate budget and resources
Digital Service Inequality in Transportation? An Evaluation of the KAI Access Application Using the E-GovQual Approach Fierda Nurany; Muhammad Aan Aoliya; Li Jiahui
Aplikasi Administrasi: Media Analisa Masalah Administrasi Volume 28 Nomor 1
Publisher : Faculty of Social and Political Science

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30649/aamama.v28i1.286

Abstract

The advancement of information technology has driven the transformation of public services, including Indonesia's transportation sector. However, e-Government implementation still faces challenges such as service disparities, infrastructure limitations, and low public trust. As the primary service provider, PT KAI developed the KAI Access application to improve efficiency, yet user complaints regarding system reliability (e.g., crashes during peak seasons like mudik) and feature inequality (discrepancies between long-distance and local train facilities) remain persistent issues. This study aims to evaluate the digital service quality of KAI Access using the e-GovQual approach, which covers six dimensions: system reliability, ease of use, user trust, content and interface, user support, and interaction functionality. Employing a descriptive qualitative methodology, data was collected through user interviews, literature review, and Miles and Huberman's interactive analysis. Findings indicate that while KAI Access meets basic digital service standards in ease of use (scoring 4.2/5 for booking flow usability) and trust (through secure payment authentication), it exhibits critical weaknesses in: (1) system reliability - frequent crashes during user surges due to static server capacity; (2) service inequality - premium features like seat selection being exclusively available for long-distance trains, reducing local train user satisfaction by 22%; and (3) interactivity - lacking integrated feedback channels. Recommended improvements include: adopting cloud auto-scaling (e.g., AWS/GCP solutions), standardizing core features (e.g., delay notifications), and developing multilingual AI chatbots. These findings serve as a foundation for enhancing PT KAI's services and provide a reference for e-Government development in Indonesia's public sector
Eksplorasi Kedisiplinan Kerja Pegawai melalui Perspektif Organisasional di PT PLN (Persero) ULP Kediri Kota Azizah N. Amalia; Nilawati Fiernaningsih
Aplikasi Administrasi: Media Analisa Masalah Administrasi Volume 28 Nomor 1
Publisher : Faculty of Social and Political Science

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30649/aamama.v28i1.287

Abstract

Work discipline has an important role in supporting employee performance and the efficiency of company operations. This study aims to analyse the level of work discipline of employees at PT PLN (Persero) ULP Kediri Kota and identify the factors that influence it. The approach used is descriptive qualitative with data collection methods in the form of observation, interviews, and documentation. The results showed that in general employee discipline was in the good category. This is reflected in compliance with working hours, the application of dress ethics, and the implementation of tasks according to their respective responsibilities. However, there are still some obstacles in the implementation of work discipline, including late attendance and employees' lack of understanding of the company's internal procedures. Factors that influence the level of work discipline include a comfortable and supportive work environment, internalisation of corporate culture values such as AKHLAK (Amanah, Kompeten, Harmonious, Loyal, Adaptive, and Collaborative), and the effectiveness of communication within the organisation. These three factors play an important role in shaping disciplined and responsible work behaviour. The findings are expected to be taken into consideration for management in improving the supervision and coaching system.
The Role of SIM-RIwinK in the Form of Smart Village Transformation in the Implementation of Administrative Management in Wringinsongo Village Malang Regency Suljatmiko
Aplikasi Administrasi: Media Analisa Masalah Administrasi Volume 28 Nomor 1
Publisher : Faculty of Social and Political Science

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30649/aamama.v28i1.293

Abstract

This study investigated the implementation of the smart village program in Wringinsongo Village, East Java, with a focus on the success of the SIM-RIwinK application in transforming administrative correspondence between central government authorities, village governments, and residents from conventional methods. With a descriptive qualitative approach, this study explores the experiences of heads of families, online service providers, and villagers through in-depth interviews, observations, and documentation. Data analysis was carried out using the Miles and Huberman Qualitative Data Analysis Model, an interactive framework that involves three processes that occur simultaneously: data reduction, i.e. selection, focusing, and simplification of data related to the implementation and impact of SIM-RIwinK, data presentation, including organizing information through matrix and narrative to identify patterns of administrative governance, and verification,  namely interpreting the data that has been presented and validating the findings obtained through triangulation and reflection. The findings of the study show the important role of the SIM-RIwinK application in the successful transition to smart village governance by streamlining the administrative process. This research offers valuable insights for future scientific research and provides a model of success that can be replicated by village governments in Malang Regency who want to improve their administrative services through technological innovation
Pencapaian Sustainable Development Goals Dalam Penyelenggaraan Pemerintahan Desa Sasmito Jati Utama; Deasy Arieffiani
Aplikasi Administrasi: Media Analisa Masalah Administrasi Volume 28 Nomor 1
Publisher : Faculty of Social and Political Science

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30649/aamama.v28i1.298

Abstract

Sekapuk Village, located in Ujungpangkah Sub-district, Gresik Regency, has been designated as a model village for the implementation of Sustainable Development Goals (SDGs) among 300 villages in the region. This study aims to describe and analyze the level of SDG achievement, as well as to identify supporting and inhibiting factors in implementing SDG-based village governance. Employing an exploratory qualitative research method, the study focuses on 18 SDG indicators applied in Sekapuk Village. The findings indicate that Sekapuk Village attained an overall SDG achievement score of 71.92. Several indicators showed outstanding results, including clean water and sanitation (91.28), clean and renewable energy (99.72), environmentally responsible consumption and production (91.38), marine ecosystem sustainability (100), and peace, justice, and strong institutions (93.50). The key enabling factors comprise visionary village leadership, availability of natural and developmental resources, and strong community participation. In contrast, major challenges include limited funding, the existence of opposing social groups, and the diminishing sustainability of natural resources, particularly in limestone mining

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