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Media Bina Ilmiah
Published by LPSDI Bina Patria
ISSN : 19783787     EISSN : 26153505     DOI : 10.33758
Core Subject : Humanities, Education, Social,
Humanities Social Sciences Other
Media Bina Ilmiah, ISSN 1978-3787 (print) | 2615-3505 (online), diterbitkan 12 (Dua Belas) nomor dalam setahun (Januari-Desember) oleh BINA PATRIA. Jurnal ini merupakan sarana komunikasi dan penyebarluasan informasi hasil-hasil penelitian dan pengembangan, kajian serta pemikiran dalam bidang multidsiplin ilmu secara berkala.Redaksi menerima tulisan atau artikel ilmiah bidang Sosial. Redaksi berhak mengedit tulisan tanpa merubah maknanya. Media Bina Ilmiah adalah jurnal nasional terakreditasi SINTA 4.
Arjuna Subject : Umum - Umum
Articles 25 Documents
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Search results for , issue "Vol. 19 No. 12: Juli 2025" : 25 Documents clear
BUILDING CUSTOMER LOYALTY THROUGH SERVICE QUALITY AND CUSTOMER SATISFACTION: AN EMPIRICAL STUDY AT PT IPC TPK TANJUNG PRIOK Alfi Kamil Rafi; Zahroni, Zahroni; Lira Agusinta; Edhie Budi Setiawan; Sandriana Marina
Media Bina Ilmiah Vol. 19 No. 12: Juli 2025
Publisher : LPSDI Bina Patria

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This study examines the effect of service quality—comprising the dimensions of resources, outcomes, processes, management, and image—on customer loyalty at PT IPC TPK Tanjung Priok, with customer satisfaction as a mediating variable. The research is motivated by suboptimal service delivery, weak regulations, limited satisfaction surveys, and inconsistent prior findings. A descriptive–causal quantitative design was applied to 107 purposively selected port service users, who completed a structured questionnaire. Data were analyzed using Partial Least Squares Structural Equation Modeling (PLS-SEM). Results indicate that all five service quality dimensions jointly and significantly shape perceived service quality (significant of outer loading, non-multicollinearity, and strong redundancy result). Furthermore, service quality has a very strong positive effect on customer satisfaction, and customer satisfaction fully mediates the relationship between service quality and customer loyalty in this research. These findings affirm that enhancing loyalty can be achieved only through the improvement of satisfaction. Practically, port management should upgrade facilities and staff competencies, optimize operational processes, strengthen management practices, and build institutional image to foster long-term satisfaction and loyalty.
THE INFLUENCE OF WORD OF MOUTH AND SOCIAL MEDIA ON PATIENTS' INTENTION TO VISIT, MEDIATED BY TRUST: A STUDY OF MEDICAL CHECK-UP SERVICES AT XYZ HOSPITAL SEMARANG Wynona Ramli; Rudy Pramono
Media Bina Ilmiah Vol. 19 No. 12: Juli 2025
Publisher : LPSDI Bina Patria

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Globalization and the expansion of free trade have affected hospitals in Indonesia. In the digital era, hospitals face intense competition, especially in preventive services such as medical check-ups (MCUs). Word of mouth (WOM) and social media have become the main communication tools influencing patient decisions. However, patient trust in hospitals plays an important role as a mediator of the influence of WOM and social media on visit interest. This research analyzes the influence of WOM and social media on patient interest, with trust as a mediating variable. Data show a trend of increasing interest in MCU services after the COVID-19 pandemic. The research results are expected to contribute to marketing communication strategies for healthcare services based on trust and digital engagement. The purpose of this research is to determine the influence of WOM and social media on interest in visiting the MCU service at XYZ Hospital Semarang, with trust as a mediating factor. This is an explanatory quantitative study using a survey design. The sampling technique in this research uses purposive sampling with at least 129 respondents who meet the research criteria. Data were processed using the Partial Least Squares (PLS) method. The research results show that WOM, social media, and trust significantly influence patients’ visit interest; WOM and social media significantly influence trust. Trust significantly mediates the influence of WOM on patients’ visit interest, and trust significantly mediates the influence of social media on patients’ visit interest.
PENGARUH STRES KERJA DAN BEBAN KERJA TERHADAP KETIDAKPUASAN KERJA KARYAWAN Diterima Hasrat Niat Buulolo; Mukhamad Kholil Aswan
Media Bina Ilmiah Vol. 19 No. 12: Juli 2025
Publisher : LPSDI Bina Patria

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This study aims to analyze the effect of work stress and workload on employee job dissatisfaction at PT TI Mutsuoka Winner Industry. The method used in this study is a quantitative method with a descriptive approach and multiple linear regression analysis. Data were collected through questionnaires and analyzed using t-test and F-test to determine the partial and simultaneous effects between variables. The results of the study indicate that partially, work stress has a positive and significant effect on job dissatisfaction with a significance value of 0.000 (<0.05) and a regression coefficient of 0.933. Workload also has a positive and significant effect on job dissatisfaction, with a significance value of 0.003 and a regression coefficient of 0.825. Simultaneously, both variables have a significant effect on job dissatisfaction, as evidenced by the results of the F test with a significance value of 0.000 and an R Square value of 0.626, which indicates that 62.6% of the variation in job dissatisfaction can be explained by work stress and workload. This study concludes that work stress is a dominant factor influencing employee job dissatisfaction. Therefore, companies need to implement effective stress management and workload management strategies to improve employee job satisfaction and maintain productivity
PENGARUH TEKNOLOGI INFORMASI TERHADAP KEWAJIBAN KERAHASIAAN DAN PERLINDUNGAN DATA PRIBADI KLIEN DALAM PRAKTIK NOTARIS Sophia Afifa Nasution; Siti Hajati Husein
Media Bina Ilmiah Vol. 19 No. 12: Juli 2025
Publisher : LPSDI Bina Patria

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This study explores the impact of information technology on the obligations of confidentiality and the protection of clients' personal data in notarial practice in Indonesia, amidst the rapid development of digital technology that increases the risk of privacy violations. A qualitative research method, combining literature review and interviews, was used to identify the legal basis and practical challenges faced by notaries in safeguarding personal data, in accordance with the Personal Data Protection Act (UU PDP) and the Notary Position Act (UU JN). The findings reveal that while the PDP Act provides an essential legal framework, the implementation of information technology adds complexity to personal data management, requiring strict security measures such as encryption and password management. Consistent application of data protection principles and rigorous oversight are critical to preventing violations, with strict sanctions serving as a driver for compliance. The involvement of all stakeholders—government, private sector, and society—is key to creating a secure and ethical environment for personal data management, thereby supporting the sustainable development of technology.
PERAN NOTARIS DARI PERSPEKTIF HUKUM DALAM PROSES PEMBUATAN AKTA AKUISISI PERUSAHAAN TERBUKA Mohammad Adrian
Media Bina Ilmiah Vol. 19 No. 12: Juli 2025
Publisher : LPSDI Bina Patria

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One of the roles of a Notary in the Capital Market concerns the takeover of shares in a private limited company. However, acquisitions of companies does not only involve private companies but also can be carried out against public companies. In general, acquisitions are regulated in the Company Law, but specifically for Public Companies, acquisitions are regulated in Financial Services Authority Regulation (OJK) Number 9/POJK.04/2018 concerning Acquisitions of Public Companies. The research method used in this research is a normative legal research type, the research typology used is prescriptive research whose aim is to determine the role that a Notary can play in making a deed of acquisition of a Public Company. The type of data used is primary and secondary data, the data analysis method used is a qualitative method using data collection procedures for studying documents or library materials. The role of the Notary was found to be related to providing legal counseling before, during and after the Deed of Acquisition was made. Apart from that, the Notary's role is to make deeds related to the acqusitions, but in practice it is found that acqusitions in public companies are not always made in a separate deed. As a result, the acquisition deed is not in accordance with the Financial Services Authority Regulations. In relation to a Notary who carries out activities in the Capital Market, the Notary may be subject to the Notary's responsibility for civil and administrative sanctions for errors made. Even though administrative sanctions are applied, this does not eliminate responsibility for criminal sanctions if these elements are met. Regarding the acquisition deed, if the deed is not made in accordance with Financial Services Authority Regulation (OJK) 67/POJK.04/2017 then the deed is actually still valid as a deed but no longer has legal force as a result of the cancellation of the deed.
PENYALAHGUNAAN WEWENANG JABATAN NOTARIS DALAM PEMBUATAN AKTA PERJANJIAN JUAL BELI TANAH (STUDI PUTUSAN NOMOR: 37/Pidsus-TPK/2023/PN.Jkt.Pst) Teuku Mulkan; Arsin Lukman
Media Bina Ilmiah Vol. 19 No. 12: Juli 2025
Publisher : LPSDI Bina Patria

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Notaris yang seringkali dipanggil menjadi saksi ke Pengadilan karena suatu kasus tertentu, misalnya untuk menerangkan akta yang telah dibuatnya, atau terlebih lagi jika sempat terlibat menjadi pelaku atau terdakwa dalam perkara pidana, jelas merusak kredibilitas notaris tersebut di mata masyarakat. Notaris harus bersikap profesional artinya notaris harus mempunyai keahlian/kemahiran teknis yang bermutu tinggi, disertai rasa tanggung jawab, menjamin kepastian hukum, bekerja tanpa pamrih dengan menjauhkan kepentingan pribadinya serta bersikap adil bagi kliennya. Notaris yang bekerja secara profesional harus mematuhi etika profesi atau jabatan notaris, dengan kata lain seorang notaris dalam melakukan pekerjaan profesinya harus mampu menunjukkan perilaku yang etis. Seorang notaris dalam memberikan pelayanan harus mempertahankan cita-cita luhur profesi sesuai dengan tuntutan kewajiban hati Nurani. Didalam melakukan penelitian ini jenis yang dipakai adalah penelitian yuridis empiris yang dengan cara lain adalah jenis penelitian hukum sosiologis dan/atau disebut pula dengan penelitian lapangan, yaitu mengkaji ketentuan hukum yang berlaku serta apa yang terjadi dalam fakta hukum atau kenyataannya yang ada di Masyarakat. Berdasarkan pembahasan di atas, penulis menyimpulkan bahwa Majelis Hakim Pengadilan Tindak Pidana Korupsi telah tepat dalam memberikan pertimbangan dan putusannya yaitu Notaris VH melanggar pasal 17, pasal 18, pasal 19 UUJN. Notaris VH secara garis besar telah bersalah dan lalai atas pelaksanaan tugas dan wewenangnya sebagai Notaris yaitu: 1)Tidak Melakukan Verifikasi Atas Keabsahan Dokumen Kepemilikan Tanah Dan Tidak Mengecek Kondisi Fisik Tanah, 2)Membuat Akta Autentik Di Luar Wilayah Jabatannya;3)Menerima Pembayaran Atas Peralihan Hak Atas Tanah. Lalu, Notaris VH juga tidak memperhatikan Permenkumham No. 9 Tahun 2017 tentang Penerapan Prinsip Mengenali Pengguna Jasa Bagi Notaris dalam menjalankan jabatannya sebagai Notaris.
AKIBAT HUKUM NOTARIS YANG IKUT SERTA DALAM TINDAK PIDANA PENIPUAN (STUDI PUTUSAN MAHKAMAH AGUNG NOMOR 20/PK/PID/2020) Baby Jasmine; Chairunnisa Said Selenggang
Media Bina Ilmiah Vol. 19 No. 12: Juli 2025
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Notary as a public official has a central role in providing legal certainty and legal protection for the community through the creation of authentic deeds. This research examines the legal consequences for notaries who participate in fraud crimes. Notaries in carrying out their duties must comply with the provisions of the Notary Position Law and the Notary Code of Ethics to maintain public trust. However, in practice, there are still notaries who commit violations or unauthorized actions in carrying out their duties and authorities. The research method used is normative juridical with a qualitative analysis approach through literature study. The results show that notaries involved in fraud crimes can be held accountable administratively, civilly, and criminally. Deeds made in violation of the law become null and void and lose their evidentiary power. Notaries may be subject to administrative sanctions in the form of oral warnings, written warnings, temporary dismissal, honorable dismissal, or dishonorable dismissal according to the level of violation committed
PEMETAAN SOSIAL EKOWISATA BERKELANJUTAN: TINJAUAN ACTION NETWORK THEORY Maya Atri Komalasari; Rosiady Husaenie Sayuti; Azhari Evendi; Lalu Hendra Wirawan; Rosiady Lalu Gigih Izzul Islam; Sibyanula Prisetyatna
Media Bina Ilmiah Vol. 19 No. 12: Juli 2025
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Social mapping is very important before the implementation of programs. Unfortunately, not all programs in their planning include aspects of social mapping, such as ecotourism development programs. West Sekotong Village has potential in ecotourism development but has not immediately focused on directing it. This study aims to conduct social mapping in the development of ecotourism in West Sekotong Village with a review of Action Network Theory. Research using the Rapid Rural Appraisal (RRA) method with purposive techniques to determine informants. Data collection techniques use interviews, observations, documentation and questionnaires. Analyze the data with interactive model. The results of the study show that the existence of a complex ecotourism development network consists of various important aspects, including: 1). Ecotourism category, 2). Actors, 3). Resources and 4). Interaction between actors. The actors involved in the network are not only human actors, but also non-human actors such as nature and technology These non-human actors have an equal role to other actors because of the resources they have and the interactions they have with other actors. This research is expected to enrich the collection of knowledge related to social mapping of ecotourism with the Action Network Theory approach.
DAMPAK TANDA TANGAN ELEKTRONIK TERHADAP KEAMANAN DAN KEPERCAYAAN DALAM TRANSAKSI DIGITAL: KAJIAN EMPIRIS DAN ANALISIS KEBIJAKAN DI INDONESIA Athaya Naila Ayasha Trishadiatmoko
Media Bina Ilmiah Vol. 19 No. 12: Juli 2025
Publisher : LPSDI Bina Patria

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In the era of rapid digital transformation, electronic signature comes as an alternative solution that offers efficiency, speed, and security in digital transactions. This article analyzes the effect of electronic signature on the security and trust aspects of digital transactions in Indonesia through a functional equivalence approach with conventional signatures. The study highlights the three main pillars of functional equivalence, namely authentication, integrity, and non-repudiation, and discusses the challenges of electronic signature implementation in terms of legal regulations, technological infrastructure, and public literacy levels. The results show that although electronic signature has a legal framework through the Electronic Information and Transactions Law and cryptographic technology support, its implementation still faces significant barriers. Collaboration between the government, industry players, and the community is needed to build a safe and reliable digital ecosystem. This study recommends harmonizing regulations, increasing public education, and strengthening cybersecurity to increase the adoption of electronic signature in Indonesia.
PERANCANGAN STANDARD OPERATING PROCEDURE (SOP) ROTI SOBEK PADA UMKM ROTI SS DI KABUPATEN JEMBER Alto Agung Prasasti; Paramita Andini; R. Abdoel Djamali; Andi Muhammad Ismail
Media Bina Ilmiah Vol. 19 No. 12: Juli 2025
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Due to the lack of a defined and organized Standard Operating Procedure (SOP), Roti SS now confronts considerable hurdles in its tear-off bread production processes. There is a lack of clear direction at every level of production due to manufacturing methods that still mostly rely on verbal instructions and ingrained habits. Consequently, the process's efficiency is hindered and the employees' performance is subpar. The first goal of this study is to fully identify every step in the MSME Roti SS torn bread production process in order to address these issues. Second, create thorough and suitable SOPs for every one of these phases. Third, assess how well the SOPs that have been created and put into place are working. In order to fully comprehend and address issues with product quality and operational efficiency in SS Bread MSMEs in Jember, this study combines descriptive qualitative and quantitative methodologies. According to the study's findings, MSME Roti SS's quality and operational efficiency have improved as a result of the design of SOPs at every step of the torn bread production process and the successful implementation of these procedures, which is demonstrated by a notable drop in defective products. It was observed that the SOP's application was able to cut the quantity of defective goods produced in a single procedure by 14%. Employees still need to adapt their personal protective equipment (PPE) when using SOP.

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