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Sugeng Santoso
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Departement Industrial Engineering University of Muhammadiyah Malang Jl. Tlogomas No 246 Malang
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INDONESIA
Jurnal Teknik Industri
Published by Universitas Muhammadiyah Malang
ISSN : 19781431     EISSN : 25274112     DOI : -
Core Subject : Economy, Science, Engineering,
Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Industrial & Manufacturing Engineering
Dr. Saiful Anwar Malang is a state hospital has done it is job and function, but in 3rd class of pavilion room, the number of patient decrease dramatically. It is concerned with quality of this hospital. To answer this problem, research was done using Quality Function Deployment (QFD). Quality Function Deployment is a tool which design some needs include customers represented as a voice of customer and including some competitions and also groups some activities that usually called affinity graphic ang getting a benchmarking for it is competition. From the result analysis can be showed that main attribute for patience is a accuracy. And from House Of Quality can be found that getting a periodic meeting to evaluate this hospital and also increase a service can be made 20 concept
Arjuna Subject : Bisnis, Menejemen, dan Akutansi (semua kategori) - Strategi dan Menejemen
Articles 717 Documents
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Pemberian Insentif kepada Grup Karyawan Berdasarkan Kompetensi Spencer Yustina Ngatilah
Jurnal Teknik Industri Vol. 10 No. 2 (2009): Agustus
Publisher : Department Industrial Engineering, University of Muhammadiyah Malang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.22219/JTIUMM.Vol10.No2.%p

Abstract

Knowing that success in the implementation of the strategy implemented by management to achieve the vision and mission that has been established, it would require an appropriate measure of performance using a design with two Spencer competence perspectives measurement comprehensibly and integrated that is in each criterion is expected to concretely describe the performance of the company and can be used as a measure of judgment in the provision of incentives. This study aims to support the decision to give incentives to the grup of employees with competency-based Spencer and Analytic Hierarchy Process as a weighting in the decision-making strategy to improve company performance. Based on the results of performance measurement in companies using the Sakti PT.Biru Spencer and Analytical Hierarchy Process can be concluded that the employee grup A has a value of 3.516 of performance achievement., grup B has a value of employee performance achievements 3.059, grup C has a value of employee performance achievements 3.138, grup D employee has a value of 3.57 and the achievement of performance grup E employees have a value of 3.563 of performance achievement. The results of measurements of the performance of each grup of employees by using the method of Spencer and AHP, are known to facilitate the performance of each grup and the management in providing the right incentives, the amount of incentives that should be given to each work grup performance based on achievement during the first 3 months in 2009, where employee grup B the highest incentives of Rp 6,153,907, -, grup D employees of Rp 6,113,469, -, grup of employees amounting to Rp 5,845,617 A, grup C of Rp 3,669,158 employees and employees of grup B of Rp 3,217, 850
Ekspatriat dan Industri Lintas Negara Mochammad Al Musadieq
Jurnal Teknik Industri Vol. 11 No. 2 (2010): Agustus
Publisher : Department Industrial Engineering, University of Muhammadiyah Malang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.22219/JTIUMM.Vol11.No2.123-126

Abstract

This research aims to describe demography characteristics and shock culture of expatriate being assigned in Malang and Surabaya. The research analysis toward 30 respondents by using table of frequency distribution resulted that majority of respondents are representative, age between 30 to 40 years old, Japanese, bachelor, male, married, have kids, accompanied by their kids, first overseas assignment, and stay in Indonesia for 1 to 2 years. Moreover the research shows that majority of respondents are able to cope with cultural differences. They do not have shock culture problems.
Model Pengembangan Ketahanan Pangan Berbasis Pisang Melalui Revitalisasi Nilai Kearifan Lokal Moch. Agus Krisno Budiyanto
Jurnal Teknik Industri Vol. 11 No. 2 (2010): Agustus
Publisher : Department Industrial Engineering, University of Muhammadiyah Malang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.22219/JTIUMM.Vol11.No2.170-177

Abstract

This research aims to find” Food Endurance Development Model Based on Banana with Revitalisation Local Wisdom Value Reinforcement” . This model serve the purpose of basis for formulate public policy and education efforts and advocation public in the field of food to push national food endurance. Approach research that used in this qualitative research with qualitative descriptive design. Subject research is bapeda, development, agriculture official, farmer, elite figure, farmer group at regency Lumajang, Malang, and Blitar. Technique sampling that used snowball sampling. Data collecting method that used documentation, indepth interview, observation participatory, and limited discussion. Research data that got to analyzed with qualitative analysis (content analysis, and domain analysis). Based on research result inferential: 1) found banana production profile unity, distribution, consumption, and local wisdom character at regency Lumajang, Malang, and Blitar, 2) local wisdom character can be made principal focus in the effort develop food endurance based on banana, and 3) several important components and strategic of food endurance development model based on banana: a) local wisdom (foodstuff use reinforcement based on local, woman character, society/religion figure character, food self-supporting village, environment friendly agriculture, agriculture multiculture, and planning based on society), b) local government character (wisdom development prima tani, pilot projecting, capitalization, assistance, and tool of productions-distributions-marketing-consumption), and c) and character BPTP, BBMP, DUDI (pilot development projecting, capitalization, assistance, and system reinforcement productions-distributions-marketing-consumption).
Optimasi Pengembangan Kelembagaan Industri Pangan Organik Di Jawa Timur Moch. Agus Krisno Budiyanto
Jurnal Teknik Industri Vol. 12 No. 2 (2011): Agustus
Publisher : Department Industrial Engineering, University of Muhammadiyah Malang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.22219/JTIUMM.Vol12.No2.169-176

Abstract

The objective of this study is to identify optimalization of industries institutional development of organic food in East Java. The type of research used in this research is the study of phenomenology. Subjects of research is industries of organic food institution included UMKM for organic food, Department of Agriculture, Food Industry, Organic Food Farmers Group, and Banking in Lumajang District, Malang District and Blitar District in East Java Province. Data collection methods used are indepth interviews and participation observation. Test the validity of data used is the triangulation of sources and methods. The research data were analyzed with qualitative analysis (Content Analysis) by using the interactive model of Miles and Huberman. From the research results, it can be conclude that the pattern of industries institutional development of organic food in East Java divided into three optimize patterns namely the cluster pattern, the pattern of partnerships, and the pattern of BDSP (Business Development Services Provider). The clusters pattern is the industries institutional development of organic food with organic food way of grouping institutions (including UMKM) in a region or set the region as a specific business area. A partnership consisting of the core plasma partnerships and foster father partnerships. BDSP pattern is a pattern based development institution in the system of business development services. In general, the cluster pattern can improve the performance of the supply, distribution, marketing, and utility of industries of organic food in East Java. Lumajang District is the most potential area in the development of cluster patterns industries of oganic food.
Model Pemilihan Proses untuk Meminimalkan Biaya Manufaktur, Kerugian Kualitas, dan Keterlambatan Pengiriman Ani Fatmawati; Cucuk Nur Rosyidi; Wakhid Ahmad Jauhari
Jurnal Teknik Industri Vol. 13 No. 2 (2012): Agustus
Publisher : Department Industrial Engineering, University of Muhammadiyah Malang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.22219/JTIUMM.Vol13.No2.109-115

Abstract

There are three aspects of competitive strategy that can be applied by manufacturing companies: quality, cost, anddelivery time. Actually, it is hard to produce high quality poducts in low manufacturing cost and on time delivery. Hence, a process selection is needed to integrated the three aspects above in order to meet a customer requirement. This research develops a process selection model to minimize manufacturing cost, quality loss cost, and lateness cost considering component spesification, delivery time, production capacity, and customer order. A numerical example is given to show the application of the model using an assembly product that consists of three components. Three machines are used to produce all of the components. Each machine has different characteristic in manufacturing cost, tolerances, and processing time. Total cost that used to produce 100 unit assembly product is Rp5.390.970,00.
Simulasi Sistim Logistik Bantuan Bencana Gempa–Tsunami: Studi Kasus di Kota Padang Rika Ampuh Hadiguna; Agus Wibowo
Jurnal Teknik Industri Vol. 13 No. 2 (2012): Agustus
Publisher : Department Industrial Engineering, University of Muhammadiyah Malang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.22219/JTIUMM.Vol13.No2.116-125

Abstract

RIKA AMPUH HADIGUNA(1), DAN AGUS WIBOWO(2)The problem of disaster logistics determines budget allocation and distribution of relief to the refugees. The purpose of this research develop a simulation model to analyze the effectiveness of disaster logistics in emergency phase after the occurred disaster in term of earthquake and tsunami. The model is built based on the real situation when the earthquake has been occureed in Kota Padang. Simulation analysis is also intended to measure the effectiveness of disaster logistics caused by earthquake on 30 September 2009 in Padang City. Model represents the best practices of disaster logistics management that focuses on the distribution of aid and the consequences caused by the disaster. Various scenarios have been formulated in this study and analyzed using a simulation model that has been built. There are two situations outlined in this simulation namely the earthquake stand alone and tsunami. The conclusion that logistics effectiveness of relief is determined by the budget allocation and distribution of goods as compared with the level of damage caused by the disaster.
Peningkatan Produktivitas Dan Kinerja Lingkungan Dengan Metode Green Productivity di PT. XYZ Ahmad Mubin; Syaiful Zainuri
Jurnal Teknik Industri Vol. 13 No. 2 (2012): Agustus
Publisher : Department Industrial Engineering, University of Muhammadiyah Malang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.22219/JTIUMM.Vol13.No2.126-132

Abstract

Productivity is very important for the company as a way to monitor the production performance. Productivity measurement is performed to determine the level of productivity performance of the company and can be used as guideline for continuous improvement. Similarly, the environmental aspect has become an important and strategic issues that must be addressed by the industry well and improved its performance continuously. In order to improve productivity while lowering environmental impact the company need to use Green Productivity model approach. The purposes of this research were to identify factors that affect productivity and environmental performance, as well as providing proposed improvement using Green Productivity method based on the highest value of the Benefit-Cost Ratio (BCR) index. The results showed that the factors that affect productivity and environmental performance are the boiler performance and the wastewater treatment. Therefore to overcome these problems, it was needed an improvement alternative. The improvement alternative proposed were to install Heat Exchanger and DAF (Dissoveled Air Floatation). From the estimated contribution, the chosen alternative could provide a significant increase in the productivity index of boiler at 103.64% better than the initial condition and productivity index of oil waste by 104.18% better than the initial condition, also there were decreased level of CO level at 0.19 and 0.17 for oil and fat. 
Perancangan Fasilitas Pabrik Tahu untuk Meminimalisasi Material Handling Merry Siska; H Henriadi
Jurnal Teknik Industri Vol. 13 No. 2 (2012): Agustus
Publisher : Department Industrial Engineering, University of Muhammadiyah Malang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.22219/JTIUMM.Vol13.No2.133-141

Abstract

UD. Dhika Putra is a tahu manufacturing company. Currently, the company is having some problems in production facility layout and physical environment. This study aimed to redesign the facility layout of tahu manufacturing company to minimize the path length of material handling and apply the 55 method to enhance work productivity. The approach used to redesign the plant facility layout is Systematic Layout Planning (SLP), which can be categorized in three stages, namely material flow analysis, research, and selection. While the 55 method consist of several steps to organize workplace condition that affect on the effectiveness, eficiency, productivity, and safety. This study concluded that the chosen layout for the final layout showed a significant decrease in path length of material handling, i.e 45 meters or about 19,2%. The decreasing of material handling path length on the choosen layout was also influenced by the arrangement of the work place by using 55 method. 
Usulan Perbaikan Kualitas Layanan Maskapai Penerbangan X Menggunakan Integrasi QFD dan Model Kano Dede Jatmika Prawira; Muhamad Iqbal; Amelia Kurniawati
Jurnal Teknik Industri Vol. 13 No. 2 (2012): Agustus
Publisher : Department Industrial Engineering, University of Muhammadiyah Malang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.22219/JTIUMM.Vol13.No2.142-150

Abstract

X Airlines is experiencing quality improvement issue related to complaints addressed to their service. Complaints are increasing in holiday and feast day, especially on January, August, September, and October. Improvement is needed to produce better service and better sevice is one of the key aspect of customer satisfaction. Customer satisfaction of X Airlines was measured based on several attributes. The service quality attributes were also grouped into must be, one dimensional, attractive, indifferent, questionable, and reverse category. The quality improvement was designed by using Quality Function Deployment (QFD) method and Kano Model. The result showed that customer’s satisfaction in all service quality attributes were still not being met the requrement. The key attribute indentified on satisfaction measurement and the Kano Category were the on time of departure corresponding to the schedule (one dimensional category), the efficient language storage facilities (one dimensional category), the tasty and good quality of the food (one dimensional category), and skilled staffs in serving the customer avoid tardiness, giving compensation when tardiness happened, conducting airlines staff service excellence program, conducting cooking class program, and providing high technology and up to date entertainment facilities on the plane.
Perencanaan Jadwal dan Rute Distribusi Rokok Untuk Menekan Total Biaya Transportasi Thomy Eko Saputro; Aprilia Prihatina
Jurnal Teknik Industri Vol. 13 No. 2 (2012): Agustus
Publisher : Department Industrial Engineering, University of Muhammadiyah Malang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.22219/JTIUMM.Vol13.No2.151-157

Abstract

One of the main issue in improving the customer service is how to deliver the product on time to customers. Therefore, the stakeholders need to apply an appropriate strategy in order to make distribustion process become more efficient and effective. Because it is hard to determine appropriate schedule and route when dealing with a lot agents, PR 567 as a representative distributor of cigarette in Purwodadi attempts to make its distribution process better. This was done by using PVRP (Periodic Vehicle Routing Problem) model with cluster first-second route approach and optimization method for assigning vehicle. The result of this research were frequency, schedule, and route with the most minimum transportation cost. In this research, the distribution area was defined into two cluster. The best delivery frequency for cluster one was once week, while cluster two was three times a week. The transportation cost was Rp725805/week. In the other hand, the saving cost was Rp320189/week or 44%/week from the initial cost.

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