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<![CDATA[PENGARUH SISTEM PEREKRUTAN SUMBER DAYA MANUSIA DALAM MENINGKATKAN KINERJA KARYAWAN DIRUMAH SAKIT ]]>
<![CDATA[Atika Wulandari]]>
<![CDATA[ Journal of Hospital Administration and Management (JHAM) Vol 2 No 2 (2021): Journal of Hospital Administration and Management (JHAM) ]]>
Publisher : <![CDATA[LPPM Universitas Awal Bros ]]>
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DOI: 10.54973/jham.v2i2.197
<![CDATA[Recruitment is the first step for hospitals in finding human resources that match the hospital's needs. Recruitment of human resources is in line with employee performance, if recruitment is carried out correctly, the hospital will produce human resources who have good performance as well. Methods: methode carried out are observation and documentation. Results: The Result obtained based on the journals discussed are that there are better result in improving employee performance.]]>
<![CDATA[PENGARUH SISTEM INFORMASI MANAJEMEN RUMAH SAKIT TERHADAP KINERJA KARYAWAN ]]>
<![CDATA[Nadya Faradhifa]]>
<![CDATA[ Journal of Hospital Administration and Management Vol 1 No 2 (2020): Jurnal Administrasi Rumah Sakit dan Manajemen ]]>
Publisher : <![CDATA[LPPM Universitas Awal Bros ]]>
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DOI: 10.54973/jham.v1i2.198
<![CDATA[Employee performance is the result of the achievement of a worker in completing the tasks and roles performed in an organization. All actions taken by employees in carrying out their work are the result of the employee's performance. There are several factors that are considered to influence employee performance, including management information systems and the work environment. The hospital management information system is an operational system that is the main component in the realization of good service in hospitals, namely data management. As we know in this day and age, with the available technology it can make it easier for employees to carry out their duties so as to avoid mistakes which of course cannot be avoided when doing work that will have a very large impact Method: literature review is carried out based on issues, methodology. Of the 2 studies used, 1 The method used is by distributing questionnaires to employees by conducting statistical associative analysis tests to see how the influence between the application of management information systems on employee performance and collecting data on complaints on employee performance 1 other research is using data collection methods. Field research (ground research. Results: based on the research. From the results of the calculation of the coefficient of determination, it can be concluded that the effect of variable X (Management Information System) on variable Y (Performance) has a very strong relationship because it has an interval value of 88%, the remaining 12% is influenced by other factors not studied.]]>
<![CDATA[REVIEW : PERSEBARAN PELAYANAN KESEHATAN DI DAERAH ]]>
<![CDATA[Annisa Nurulisah]]>;
<![CDATA[Abdul Zaky]]>
<![CDATA[ Journal of Hospital Administration and Management (JHAM) Vol 2 No 2 (2021): Journal of Hospital Administration and Management (JHAM) ]]>
Publisher : <![CDATA[LPPM Universitas Awal Bros ]]>
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DOI: 10.54973/jham.v2i2.202
<![CDATA[Research conducted by Aldila Anisa Anexa Pramesti (2020) regarding the mapping of the distribution of hospitals in Kendal Regency based on a graphical information system application aims to provide information on the location of the distribution of hospitals in Kendal Regency. The results showed that Kendal Regency has 5 hospitals. Hospitals in Kendal Regency show a pattern that is spread but close together. Andi Arlyn Avila in 2017/2018 regarding the analysis of the spatial pattern of distribution and accessibility of health infrastructure service areas in Makassar City aims to identify the spatial distribution pattern of health infrastructure in Makassar City. Andy's research concludes that the spatial distribution pattern of health infrastructure in the city of Makassar is clustered. Groups of health infrastructure locations are in different locations according to the level of health services. The method used is a literature review. Literature review reviews the scientific literature on a topic and critically analyzes, evaluates, and synthesizes research findings, theory, and practice. The results of the article review show that the distribution of health services in an area is needed fairly according to the conditions and situations in that area. The community needs information related to health services in their area in order to facilitate public access to treatment.]]>
<![CDATA[ANALISIS BEBAN KERJA TERHADAP KINERJA TENAGA KERJA REKAM MEDIS DI RSUD PETALA BUMI ]]>
<![CDATA[Widya Azzari]]>
<![CDATA[ Journal of Hospital Administration and Management (JHAM) Vol 2 No 2 (2021): Journal of Hospital Administration and Management (JHAM) ]]>
Publisher : <![CDATA[LPPM Universitas Awal Bros ]]>
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DOI: 10.54973/jham.v2i2.204
<![CDATA[Workload is the effort that must be expended by someone to fulfill the “demand” of the job. The capacity is the ability or human capacity that can be measured from a person’s physical and mental condition. The workload in question is a measure (portion) of the limited operator capacity required to perform a particular job. If the workload is excessive, it will reduce the quality of life (fatigue) and the quality of work of the person and can also affect occupational safety and health. Method : what is done is observation and documentation . Results: the results obtained based on the journals discussed are that there are better results in improving employee performance Keyword : Workload, Medical records, Performance]]>
<![CDATA[EVALUASI PELAYANAN AKADEMIK PROGRAM STUDI ADMINISTRASI RUMAH SAKIT BAGI MAHASISWA DI STIKES AWAL BROS PEKANBARU ]]>
<![CDATA[Meilani eka wijaya]]>;
<![CDATA[Devi Purnamasari]]>
<![CDATA[ Journal of Hospital Administration and Management (JHAM) Vol 3 No 1 (2022): Journal of Hospital Administration and Management (JHAM) ]]>
Publisher : <![CDATA[LPPM Universitas Awal Bros ]]>
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DOI: 10.54973/jham.v3i1.213
<![CDATA[ The success of educational institutions is largely determined by the quality of education that can be measured through student satisfaction as customers of educational services. The purpose of this study is to find out how student satisfaction with the academic services of the Hospital Administration study program for students of STIKes Awal Bros Pekanbaru, knowing the factors and variables that must be improved to meet student satisfaction, knowing what factors and variables must be maintained to meet student satisfaction, whether the services received by students are in accordance with what students expect. The research data was obtained using questionnaires as a data-clumping tool. The dimensions used to arrange instruments ar e the dimensions that determine the quality of service consisting of 5 dimensions, namely: 1. Tangible, 2. Reliability, 3. Responsiveness, 4. Assurance, 5. Emphaty. This research sample is 50 active students of the 2017-2021 Class Hospital Administration who were selected using questionnaire techniques. The analysis technique used is descriptive statistics to find out the level of student satisfaction, followed by Importance Performance Analysis (IPA) to find out the level of interest and satisfaction of students.]]>
<![CDATA[ANALISIS KUALITAS PELAYANAN KANTOR BPJS BANGKINANG BAGI MASYARAKAT RUMBIO KBUPATEN KAMPAR ]]>
<![CDATA[Ristalia ayu]]>;
<![CDATA[Shelly Angella]]>
<![CDATA[ Journal of Hospital Administration and Management (JHAM) Vol 3 No 1 (2022): Journal of Hospital Administration and Management (JHAM) ]]>
Publisher : <![CDATA[LPPM Universitas Awal Bros ]]>
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DOI: 10.54973/jham.v3i1.214
<![CDATA[The health social security organizing agency (BPJS) is a public legal entity that serves to organize health insurance programs, social security participants consist of our assistance participants (PBI) consisting of poor and unable families, non-PBI group participants or participants from askes transition and independent participants. BPJS is an institution formed to organize social security programs in Indonesia by Law No. 40 of 2004 on National Social Security and Law No. 24 of 2011 concerning social security organizing agencies. BPJS replaces several social security institutions in Indonesia with BPJS Kesehatan and BPJS Employment. (3). Health Social Security Organizing Agency (BPJS) Regulation No.1 of 2014 concerning the Implementation of Health Insurance mentioned that health insurance is a guarantee in the form of health protection so that participants get health maintenance benefits and protection in meeting basic health needs provided to everyone who has paid dues or dues paid by the government. The purpose of this study is to find out how the quality of bpjs office services bangkinang, know the factors and variables that must be improved and that must be maintained. The data was obtained using questionnaires as a data collection tool. The dimensions used to arrange the instrument are the dimensions that determine the quality of service consisting of 5 dimensions, namely: 1. Tangibel 2. Reliability 3. Responsiveness 4. Assurance 5. Empathy. There were 81 people in rumbio village. The research method used is importance-performance analysis, The purpose of this study is to analyze the quality of bpjs bangkinang office services. The benefit of this research is to be material to realize better bpjs office services. Based on the results of the collection, processing, and analysis of data that has been done there is no top priority, there is low priority, which is maintained and excessive]]>
<![CDATA[ANALISIS KUALITAS PELAYANAN KHITAN ANAK PEREMPUAN DI KLINIK DR.WAWAN ]]>
<![CDATA[Andra Fristasya]]>;
<![CDATA[Agus Salim]]>
<![CDATA[ Journal of Hospital Administration and Management (JHAM) Vol 3 No 1 (2022): Journal of Hospital Administration and Management (JHAM) ]]>
Publisher : <![CDATA[LPPM Universitas Awal Bros ]]>
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DOI: 10.54973/jham.v3i1.215
<![CDATA[Satisfaction there is very related to the expected services and the reality of the services that have been provided by The Khitan Anak Perempuan Clinic dr. Wawan. Satisfaction will be fulfilled if the services provided are felt to have been in accordance with the expectations of patients this study aims to find out the picture of patient satisfaction with the services of Khitan Anak Perempuan Clinic dr. Wawan. This type of research is quantitative using questionnaires. The study respondents were patients who received services at Khitan Ank Perempuan Clinic dr. Wawan research results get a total of 50 respondents. The results of the analysis fall into the category of very good or very satisfied. The conclusion of this study is the level of patient satisfaction with the services of The Khitan Anak Perempuan Clinic dr. Wawan.]]>
<![CDATA[PENGARUH KUALITAS PELAYANAN TERHADAP KEPUASAN DAN LOYALITAS PASIEN RAWAT JALAN ]]>
<![CDATA[Putri Giovaningrum]]>;
<![CDATA[Andra Fristasya]]>
<![CDATA[ Journal of Hospital Administration and Management Vol 1 No 2 (2020): Jurnal Administrasi Rumah Sakit dan Manajemen ]]>
Publisher : <![CDATA[LPPM Universitas Awal Bros ]]>
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DOI: 10.54973/jham.v1i2.216
<![CDATA[Service quality provides an impetus to service users to establish ties with service providers. In the long term, such a bond allows service providers to understand customer expectations. According to data from the Director General of Health Efforts at the Ministry of Health, the number of hospitals in Indonesia as of May 2012 has reached 1,959 units. 785 government hospitals or more than 50% are private hospitals. The trend of increasing the number of hospitals which is increasing year by year indicates that hospitals must be able to compete. Therefore, hospitals that have been established and operating at this time must be able to create and maintain quality hospital health services for their customers so that they do not move to other hospitals. Method : Literature Review is conducted based on the issue, methodology. Of the 2 studies used, 1 of them used an analytical method with a cross sectional approach. Results: Based on the results of the study, it was found that service quality had an effect on patient satisfaction and loyalty in the hospital]]>
<![CDATA[ANALISIS TINGKAT KUALITAS PELAYANAN BPJS DI PULAU KIJANG KECAMATAN RETEH ]]>
<![CDATA[Lilik Istikhairyah]]>;
<![CDATA[Wiwik Suryandartiwi]]>
<![CDATA[ Journal of Hospital Administration and Management (JHAM) Vol 3 No 1 (2022): Journal of Hospital Administration and Management (JHAM) ]]>
Publisher : <![CDATA[LPPM Universitas Awal Bros ]]>
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DOI: 10.54973/jham.v3i1.217
<![CDATA[The Social Security Administratiion is a legal entity to administer social security programs to ensure that all people can meet the basic needs of a decent life. The suitability of the fulfillment of expectations and reality for the health services of the Social Security Administering Body is a manifestation of the satisfaction of BPJS participants. This study was conducted with the aim of analyzing the quality of BPJS Health services on Kijang Island, Reteh District. The method used in this research is the IPA (Importance Performance Analysis) method. This research is a descriptive survey research with a quantitative approach. This research was conducted from January to February 2022 at Kijang Island, Reteh sub-district, Indragiri Hilir. Around Jl. Pasar bom and Jl. Indragiri. From the measurement results of the questionnaire assessment, using the IPA (Importance Performance Analysis) analysis method, the dimensions that are in accordance with patient expectations are empathy, assurance, appearance (tangibles) and reliability (reliability). And there are no dimensions that are not in accordance with community expectations. If you look in more detail by looking at the attributes, only 40% of the attributes or 4 out of 10 of the overall attributes that need to be maintained to maintain the quality of BPJS Health Services on Kijang Island, Reteh District. From the Cartesian diagram test, there are no attributes that are in quadrant I. In quadrant II there are 4 attributes, so these four attributes need to be maintained because the service quality attributes is in fact in accordance with community expectations.]]>
<![CDATA[KUALITAS PELAYANAN TERHADAP KEPUASAN PASIEN RUMAH SAKIT SELASIH KABUPATEN PELALAWAN ]]>
<![CDATA[Mey Sarah Azhari]]>;
<![CDATA[Lilik Istikhairyah]]>
<![CDATA[ Journal of Hospital Administration and Management Vol 1 No 2 (2020): Jurnal Administrasi Rumah Sakit dan Manajemen ]]>
Publisher : <![CDATA[LPPM Universitas Awal Bros ]]>
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DOI: 10.54973/jham.v2i1.218
<![CDATA[Health services are an integral part of hospitals, which have a very strategic position in an effort to improve the quality of service for consumers who come to the hospital. The purpose of this systematic review was to describe the relationship between caring and therapeutic communication with service quality in hospitals. The method used by searching the article database consists of quantitative studies collected from the 2015-2020 scholar base database. The results show that caring is good so that patients feel satisfied and good therapeutic communication so that patients feel satisfied with the quality provided in health services. The conclusion that the quality of health services has an influence on the frequency of patient satisfaction levels, the better the quality of health services, the better the frequency of patient satisfaction levels. So, there is a significant relationship between caring and therapeutic communication with the quality of nursing services.]]>
