Garuda - Garba Rujukan Digital

Article Per Year (5 Year)

All

Journal of Hospital Administration and Management (JHAM)

jham
Website

Published by Universitas Awal Bros

ISSN : 27228193 EISSN : 27228193 DOI : https://doi.org/10.54973/jham.v3i2

Core Subject : Health, Science,

Decision Sciences, Operations Research & Management Medicine & Pharmacology Public Health

Focus & Scope Hospital Information and Management System Hospital Administration Occupational Health and Safety Health Education and Promotion Public Health Science Medical records Hospital Accreditation General Management Leadership Human Resource Management Production Management Marketing Management Financial management Information Management Strategy and Operations Management

Arjuna Subject : Profesi Kesehatan - Menejmen Informasi Kesehatan

Articles 114 Documents

1 2 3 4 5

HUBUNGAN KOMUNIKASI EFEKTIF DENGAN MUTU PELAYANAN KESEHATAN DI RUMAH SAKIT Marline M Mamesah; Roberto A. Geonarso; Afif Kurniawan; Silvia Haniwijaya
Journal of Hospital Administration and Management Vol 1 No 2 (2020): Jurnal Administrasi Rumah Sakit dan Manajemen
Publisher : LPPM Universitas Awal Bros

Hospital is one of the health service institutions that has responsibility to improve health status of community. Changes in disease patterns, demographic structures, science and technology, and economy affect people's expectations of quality services. Service recipient satisfaction will be achieved if the service is in accordance with what is needed and expected. This study was conducted in one hospital in Surabaya using a cross sectional with 30 patients aged 25-40 years as respondents. A total of 46.7% of respondents stated that health workers had communicated effectively, and 58% were satisfied with the quality of service. The results showed the relationship between communication and service quality (P=0.001). Communication is one of the most important things to help patients understand their health situation, problems and treatment plans. Good communication can contribute to building trust between patients and health workers. Quality is the overall characteristics and description of a product or service that shows its ability to satisfy customer needs. Good effective communication will improve the quality of good service so that patients feel satisfied with the services provided by health workers. Keywords : quality, service, communication, satisfaction

HUBUNGAN MUTU PELAYANAN KESEHATAN RUMAH SAKIT DENGAN TINGKAT KEPUASAN PASIEN RAWAT INAP DI RS ADI HUSADA KAPASARI Hermanto Wijaya; Irawati Marga; Ariawan Wangsa; Afif Kurniawan
Journal of Hospital Administration and Management Vol 2 No 1 (2021): Jurnal Administrasi Rumah Sakit dan Manajemen
Publisher : LPPM Universitas Awal Bros

Public demand for adequate health services is increasing. This is due to changes in disease patterns, demographic structures, developments in science and technology, and the community's economy. Patients will feel satisfied if their expectations for health services are met. To increase patient satisfaction with health services, the quality of service must also be improved. The quality of health services is the compatibility between the health services provided and the patient's needs or compliance with the provisions of service standards. This study used a cross sectional design on a sample of 20 patients who were treated in the D2 inpatient room at Adi Husada Kapasari Hospital on 13 October – 13 December 2019. As many as 55% of respondents stated that the quality of health services provided by nurses was quite good, 40% of patients stated very satisfied with the quality of service. The chi-square result shows a sig value of 0.027 (P<0.05). This means that there is a relationship between health services and the level of patient satisfaction. The quality of service and the level of patient satisfaction in hospitals are two things that are very closely related. Increasing public demands force hospitals to continue to innovate and improve the quality of their services to patients.

PENGARUH TERAPI BACK MASSAGE TERHADAP NYERI PUNGGUNG PADA LANSIA DI PUSKESMAS BATU AJI BATAM Fitriany Suangga; Nia Ramadina
Journal of Hospital Administration and Management Vol 2 No 1 (2021): Jurnal Administrasi Rumah Sakit dan Manajemen
Publisher : LPPM Universitas Awal Bros

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (535.771 KB)

Back pain is a disease that is often experienced by the elderly where degeneration in the body of the elderly begins to occour which results in a decrease in bodily functions in the elderly such a bone loss. Back pain is found 64% in developed countries, namely at the age of the elderly who have an age range of more than 60 years, where as in Indonesia alone the elderly who experience high back pain counts and has increased every year. As for this study aims to determine the effect of back massage therapy on pain backs in the elderly. The design of the study was quantitative research with quasi-experimental methods with pre and post without control. The sample of this study was purposive sampling. The sample of this study consisted of 20 elderly in the working area of Batu Aji public health center in Batam. This research was conducted from the 24th of july to thr 3rd of august 2019. The data where analyzed using paired t-test. The results obtained were the most elderly with back pain sufferers with the age range of 75-90 years is as many as 14 elderly (70%), it is known that most of the female sex is 16 elderly (80%) and elderly who works as many as 12 elderly (60%). Most of the elderly experience moderate back pain before back massage therapy was done, namely (75%) as many as 15 elderly people and known the results of the analysis showed that most of the elderly after being given back massage therapy, pain decreased to mild pain by 10 elderly (50%). Consuclusion from the analysis of the these data can be found that the p-value is 0,000 (p=<0.05), showing that there is an effect of back massage therapy on back pain in the elderly.

PENGARUH STRES KERJA DI MASA PANDEMI COVID 19 TERHADAP KINERJA PETUGAS ADMINISTRASI DI RSUD ARIFIN ACHMAD PROVINSI RIAU Muhammad Firdaus; Sandya Bunga Prathivi; Agus Salim
Journal of Hospital Administration and Management Vol 2 No 1 (2021): Jurnal Administrasi Rumah Sakit dan Manajemen
Publisher : LPPM Universitas Awal Bros

Arifin Achmad Riau Province Hospital is one of the referral hospitals for covid 19 patients in Riau. This shows that hospitals provide services not only to general patients but also to covid 19 patients. The additional tasks that were not previously available indicate that there is work stress, especially for administrative officers because they have an important role related to hospital administration. This study aims to see the effect of work stress on the performance of officers either partially or simultaneously. The type of research is quantitative with a total sample of 46 people and the sampling technique is non probability sampling with saturation sampling method. The results of the study indicate that the Adjusted R Square is 0.681, which means that the independent variable can explain the dependent variable of 68.1% while 31.9% is explained by other factors not included in the model. The T-test shows that each variable, both Organizational Stressor and Life Stressor, has a significant effect on the performance of officers. The results of the F Test show that simultaneously Organizational Stressors and Life Stressors during the covid 19 pandemic have a significant effect on the performance of administrative officers. The suggestion that researchers recommend is that the hospital should pay attention to and manage the work stress of administrative officers, create a conducive organizational environment so that it can minimize stress, and provide education related to work stress so that officers understand and are able to manage work stress. Keywords : Work Stress, Covid 19, Performance

ANALISIS SISTEM MANAJEMEN LOGISTIK OBAT DI INSTALASI FARMASI RUMAH SAKIT PROF. DR. TABRANI PEKANBARU Marian Tonis; Ani Riza Wati; Wiwik Suryandartiwi; Bobi Handoko
Journal of Hospital Administration and Management Vol 2 No 1 (2021): Jurnal Administrasi Rumah Sakit dan Manajemen
Publisher : LPPM Universitas Awal Bros

Drug logistics management in hospitals is the most important aspect that must exist in a hospital including the stages of planning, procurement, storage, distribution, elimination, evaluation and monitoring which are interrelated with each other. Prof. Hospital. Dr. Tabrani has several problems, especially in pharmacy installations, namely insufficient budget, insufficient human resources and SIMRS that are not optimal. The purpose of this study was to analyze the existing management system in the Pharmacy Installation of Prof. Hospital. Dr. Tabrani.This research uses a qualitative research type, conducted at Prof. Hospital. Tabrani, using in-depth interviews, observation and document review methods with 4 informants, namely the Head of Medical Support, Head of Pharmacy Installation, Person in Charge of Pharmacy Warehouse, and Pharmacy Staff. Data processing is done by reducing data, presenting data, and drawing conclusions. For data validation used source triangulation, method triangulation, and data triangulation.The results showed that the management of drug logistics in the Pharmacy Installation of Prof. Hospital. Dr. Tabrani has not been effective. This can be seen from the input components, namely inadequate human resources, budget costs that have not been understood by all parties responsible for the management of pharmaceutical preparations, pharmaceutical warehouses that still do not meet the standards properly.It is recommended that the Hospital Pharmacy Installation of Prof. Dr. Tabrani pays more attention to the drug logistics management system at the Pharmacy Installation of Prof. Hospital. Dr. Tabrani especially regarding the quantity and quality of human resources and infrastructure.

EVALUASI PENYELENGGARAAN VAKSINASI MASSAL YANG DILAKSANAKAN OLEH PEMERINTAH BAGI MAHASISWA STIKES AWAL BROS PEKANBARU Latisa Shafa Maura Maura; Danil Hulmansyah
Journal of Hospital Administration and Management (JHAM) Vol 2 No 2 (2021): Journal of Hospital Administration and Management (JHAM)
Publisher : LPPM Universitas Awal Bros

The Covid-19 pandemic is the spread of coronavirus disease 2019 worldwide. The disease is caused by a new type of coronavirus called SARS-CoV-2. The Covid-19 outbreak was first detected in Wuhan City, Hubei, China on December 31, 2019, and was designated a pandemic by the World Health Organization (WHO) on March 11, 2020. Due to the increasing outbreak of Covid-19 today, the government is taking an important strategy, namely by implementing the Covid-19 vaccination program enmasse. The purpose of vaccination is to increase immunity by activating antibodies in the body so as to reduce the impact of Covid-19 transmission which is expected to break the chain of transmission of Covid-19 disease. The purpose of this study is to find out how students assesment of the implementation of mass vaccinations carried out by the government. The method in this study is to use a canoe model to test how the performance of mass vaccination implementation carried out by the government for student STIKes Awal Bros Pekanbaru. Based on the results of data collection, processing and analysis that has been carried out, there are no indicators that must be improved or maintained, because with the condition of the mass vaccination site, visitors still visit the vaccination site and are still satisfied with the quality of the current vaccination implementation. Furthermore, althought there are no must-be indicators, the place of vaccination also needs to make certain improvements and improvements to some indikators, so that the satisfaction of visitors where vaccination is carried out is increasing.

ANALISIS TINGKAT KINERJA PENANGGULANGAN COVID-19 DI STIKES AWAL BROS PEKANBARU Nadiah Salsabila; Marido Bisra
Journal of Hospital Administration and Management (JHAM) Vol 2 No 2 (2021): Journal of Hospital Administration and Management (JHAM)
Publisher : LPPM Universitas Awal Bros

At the beginning of 2020, the world was shocked by the outbreak of a new pneumonia disease originating from Wuhan, China. The outbreak was named coronavirus disease 2019 (COVID-19) and caused the disease Coronavirus Disease2019 (COVID-19). However, on January 16, 2022, the Pekanbaru City Health Office stated that Pekanbaru City had entered PPKM level 1. There were already several schools and universities that had started face-to-face lectures. Therefore, the purpose of this study was to analyze the level of performance in handling covid-19 at the Stikes Awal Bros Pekanbaru campus. This study uses the Importance Performance Analysis (IPA) method which is included in quantitative descriptive research which then the data can be processed using SPSS. The target of this research is all students of Stikes Awal Bros Pekanbaru. The results of the research that we can describe in accordance with the Cartesian diagram are the results of the study showing that there are 2 attributes that we must maintain and 3 attributes that we must improve their performance in dealing with Covid-19 at STIKes Awal Bros Pekanbaru.

PENERAPAN TEORI TECHNOLOGY ACCEPTANCE MODEL (TAM) DI RUMAH SAKIT Jihan Syahada
Journal of Hospital Administration and Management (JHAM) Vol 2 No 2 (2021): Journal of Hospital Administration and Management (JHAM)
Publisher : LPPM Universitas Awal Bros

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54973/jham.v2i2.185

The hospital is a health service institution for the community with its own characteristics that are influenced by the development of health science, technological progress, and the socio-economic life of the community which must continue to be able to improve services that are more quality and affordable by the community in order to realize the highest degree of health. In the world of health, digitalization is very important to advance the service system in the world of health. The system is a collection/group of sub-systems/parts/components of any kind, either physical or non-physical, that are interconnected with each other and work together in harmony to achieve a particular goal. However, in the use of the system there are often obstacles in its use. Obstacles are anything that hinders, hinders, hinders that humans encounter. To find out these obstacles, research is needed on the theory of user acceptance of information systems. Technology Acceptance Model (TAM) is a user theory in the acceptance of information systems. The aim is to provide an explanation of the determinants of computer acceptance, to be able to describe user behavior in various end-user computing technologies and a population of information system users. so that researchers can identify a particular system may be unacceptable, and pursue appropriate corrective steps. The purpose of using TAM is to provide a basis for tracking the impact of external factors on internal beliefs, attitudes, and intentions. The Technology Acceptance Model (TAM) was formulated in an attempt to achieve this goal by identifying a small number of fundamental variables suggested by related previous studies.

METODE PEWARNAAN GRAF DALAM PENJADWALAN TENAGA KESEHATAN Ade Novita Andriani
Journal of Hospital Administration and Management Vol 2 No 1 (2021): Jurnal Administrasi Rumah Sakit dan Manajemen
Publisher : LPPM Universitas Awal Bros

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54973/jham.v2i1.187

Scheduling is an important thing and must be owned by the hospital. Hospitals that still use the manual method to arrange the schedule of health workers still have many difficulties and shortcomings in doing so. For this reason, methods are needed so that the scheduling of health workers can be done easily and quickly. The method used is Observation and Documentation. The results obtained are based on the three journals discussed, namely that there are better results in preparing the schedule than using the previous method.

MOTIVASI, DISIPLIN KERJA DAN BUDAYA ORGANISASI TERHADAP KINERJA KARYAWAN DI RUMAH SAKIT Indah Jailani
Journal of Hospital Administration and Management (JHAM) Vol 2 No 2 (2021): Journal of Hospital Administration and Management (JHAM)
Publisher : LPPM Universitas Awal Bros

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54973/jham.v2i2.191

Motivation is a factor that encourages someone to do a certain activity, good discipline can show the level of responsibility in the individual for the tasks that have been given and organizational culture is a framework that guides daily behavior and makes decisions for employees and direct their actions to achieve organizational goals. performance is the implementation of employee responsibilities with the achievement of work results in accordance with the quality and quantity that exists within the company. The method used is observation and documentation. The results show the effect of motivation, work discipline and organizational culture on performance.

Page 2 of 12 | Total Record : 114

1 2 3 4 5

Filter by Year

2020 2025

Filter By Issues

All Issue Vol 6 No 1 (2025): Journal of Hospital Administration and Management (JHAM) Vol 5 No 2 (2024): Journal of Hospital Administration and Management (JHAM) Vol 5 No 1 (2024): Journal of Hospital Administration and Management Vol 5 No 1 (2024): Journal of Hospital Administration and Management (JHAM) Vol 4 No 2 (2023): Journal of Hospital Administration and Management (JHAM) Vol 4 No 1 (2023): Journal of Hospital Administration and Management (JHAM) Vol 3 No 2 (2022): Journal of Hospital Administration and Management (JHAM) Vol 3 No 1 (2022): Journal of Hospital Administration and Management (JHAM) Vol 2 No 2 (2021): Journal of Hospital Administration and Management (JHAM) Vol 2 No 1 (2021): Jurnal Administrasi Rumah Sakit dan Manajemen Vol 1 No 2 (2020): Jurnal Administrasi Rumah Sakit dan Manajemen Vol 1 No 1 (2020): Jurnal Administrasi Rumah Sakit dan Manajemen More Issue

Home Page

OAI Link

Editorial Team

Contact

Reviewer

Google Scholar

Contact Name
Marian Tonis

Contact Email
marian@univawalbros.ac.id

Phone
+6281365229838

Journal Mail Official
jham@univawalbros.ac.id

Editorial Address
Jl. Karya Bakti, Simp. BPG Kulim Pekanbaru

Location
Kota pekanbaru,

Riau

INDONESIA

Abstract

Abstract

Abstract

Abstract

Abstract

Abstract

Abstract

Abstract

Abstract

Abstract

Home Page

OAI Link

Editorial Team

Contact

Reviewer

Google Scholar

Contact Name Marian Tonis

Contact Email marian@univawalbros.ac.id

Phone +6281365229838

Journal Mail Official jham@univawalbros.ac.id

Editorial Address Jl. Karya Bakti, Simp. BPG Kulim Pekanbaru

Location Kota pekanbaru, Riau INDONESIA

Abstract

Abstract

Abstract

Abstract

Abstract

Abstract

Abstract

Abstract

Abstract

Abstract

Contact Name
Marian Tonis

Contact Email
marian@univawalbros.ac.id

Phone
+6281365229838

Journal Mail Official
jham@univawalbros.ac.id

Editorial Address
Jl. Karya Bakti, Simp. BPG Kulim Pekanbaru

Location
Kota pekanbaru,

Riau

INDONESIA