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Journal of Hospital Administration and Management (JHAM)

jham
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Published by Universitas Awal Bros

ISSN : 27228193 EISSN : 27228193 DOI : https://doi.org/10.54973/jham.v3i2

Core Subject : Health, Science,

Decision Sciences, Operations Research & Management Medicine & Pharmacology Public Health

Focus & Scope Hospital Information and Management System Hospital Administration Occupational Health and Safety Health Education and Promotion Public Health Science Medical records Hospital Accreditation General Management Leadership Human Resource Management Production Management Marketing Management Financial management Information Management Strategy and Operations Management

Arjuna Subject : Profesi Kesehatan - Menejmen Informasi Kesehatan

Articles 114 Documents

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ANALISIS KUALITAS PELAKSANAAN PROGRAM VAKSINASI MASSAL COVID-19 TERHADAP PEDAGANG PASAR SENAPELAN KOTA PEKANBARU Nurhayati; T. Mohd. Yoshandi
Journal of Hospital Administration and Management (JHAM) Vol 3 No 1 (2022): Journal of Hospital Administration and Management (JHAM)
Publisher : LPPM Universitas Awal Bros

The level of service quality in the implementation of the vaccination program cannot be assessed from the government's point of view, but must be seen from the community's assessment. Therefore, in formulating strategies and programs for implementing service quality, the government must be oriented to the interests of the community by paying attention to the components of service performance quality. This study aims to analyze the quality of the implementation of the COVID-19 mass vaccination program that has been carried out by the Senapelan Market traders in Pekanbaru City so that in the future the Government can evaluate the quality of the implementation of a better mass vaccination. . The target in this research is Senapelan Market Traders, Pekanbaru City with a total sample of 60 traders to be taken. This study was analyzed using the Importance Performance Analysis (IPA) method which is a quantitative descriptive study and the data was processed using SPSS software. Then the approach in this study uses a normative juridical approach which is supported by an empirical juridical approach. The results of the study found that the friendliness of the officers, clarity of information, initial screening, and privacy/information security had met the quality of mass vaccination service performance that had been perceived by traders at Senapelan Market, while the attributes of wearing uniforms were easily recognizable and had complete equipment. -support tools still do not meet the perception of Senapelan Market Traders.

ANALISIS ATRIBUT KUALITAS PELAYANAN PASIEN DI PUSKESMAS HARAPAN RAYA Rizka Hasan; Abdul Zaky
Journal of Hospital Administration and Management (JHAM) Vol 3 No 1 (2022): Journal of Hospital Administration and Management (JHAM)
Publisher : LPPM Universitas Awal Bros

Health services are one of the most important services for the community because health is a very important investment in supporting economic development and has a role in overcoming the occupation. However, the health services provided by the government seem too convoluted, require a long time so that the health services provided tend to be not optimal. Based on the background of the problem above, the writer is interested in conducting research on the Quality of Health Services at the Harapan Raya Health Center. This study aims to integrate the measurement of customer satisfaction using Kano, a model to identify the right priorities for improving the performance of the attribute in question. In addition, this research is also useful for improving the performance of attributes that are included in the weakness category. The research method used is a quantitative approach to the canoe model method. Data collection techniques by distributing questionnaires. The results of this study analyzed the service quality of puskesmas in Harapan Raya based on the dimensions of Tangibles, Reliability, Responsiveness, Assurance, and Empathy. The service attributes that need to be continuously improved are the factors that fall into the Must-be attribute (basic needs) category x5, x12, x8, x13, x14,x18, x19, x21, x23, x24.

ANALISIS KUALITAS PELAYANAN KLINIK ANNISA MEDIKA KOTA PEKANBARU DALAM PENINGKTAN PELAYANAN Sylvi Chairuniza Lubis; Aulia Annisa
Journal of Hospital Administration and Management (JHAM) Vol 3 No 1 (2022): Journal of Hospital Administration and Management (JHAM)
Publisher : LPPM Universitas Awal Bros

Satisfaction is closely related to the expected service and the fact that the services provided at the Annisa Medika Clinic are very satisfying. Satisfaction will be fulfilled if the service provided is felt to be in accordance with the patient's expectations. This study aims to determine the description of patient satisfaction with the services of the Annisa Medika Clinic. This type of research is quantitative by using a questionnaire. Research respondents are patients who receive services at the Annisa Medika Clinic. The results of this study obtained a total of 52 respondents. The results of the analysis are included in the category of very good or very satisfied. The purpose of this study was to determine the level of patient satisfaction with services at the Annisa Medika Clinic. Based on the service quality scale, namely direct evidence (tangible), reliability (reliability), responsiveness (responsiveness), assurance (assurance), four (emphaty) is very high, which means that patients are very satisfied with the services provided by the Annisa Medika Clinic.

PENGARUH TERAPI BERMAIN PUZZLE TERHADAP KECEMASAN PADA ANAK USIA PRASEKOLAH (3-6 TAHUN) YANG MENJALANI HOSPITALIASI DI RSUD EMBUNG FATIMAH BATAM Indah Purnamasari; Elvi Murniasih; Virisya Chumaerotusyfa
Journal of Hospital Administration and Management Vol 2 No 1 (2021): Jurnal Administrasi Rumah Sakit dan Manajemen
Publisher : LPPM Universitas Awal Bros

World Health Organization (WHO) in 2017 stated that in the United States, estimated more than 5 million children undergoing hospitalization because surgical procedures and for more than 50% of the total the children experience anxiety and stress. In Embung Fatimah Hospital Batam (2019) the numbers of anxiety in preschool children (3-6 years) is high enough as many as 20 of them on average experienced moderate anxiety level. When chidren hospitalization they try to adapt the new envirmen in the hospital So that these conditions will impact stressors, fears and anxiety in children. If anxiety is not controlled will have an impact on treatment procedures, such as the child is uncooperative toward hospital staff (nurses and doctors). The purpose of this study to determine whether there are the influences of therapeutic play : puzzle on anxiety of hospitalized preschool children (3-6 years) in Embung Fatimah Hospital Batam. The research was quasy Experiment with pretest and posttest research methods Design Without Control, using a total sampling with 20 respondents. Statistical test in this study using the Wilcoxon. By the result observation before therapy puzzles children undergoing hospitalization experience moderate anxiety as many as 14 people (70%) and some of responden experience mild anxiety as many as 6 people (30%). After therapy puzzles, as many as 15 people (75%) of children undergoing hospitalization from 20 respondents did not experience anxiety and 5 people (25%) experienced mild anxiety. The results after therapy puzzles, p-value of 0.000 or> 0.05. So it can be concluded that there is an influence after therapy puzzles on anxiety of Hospitalized Children Preschoolers (3-6 years). At nursing is expected to be applied as a method to provide comfort to children preschoolers (3-6 years) who undergoing hospitalization in order not to feel anxious.

OPTIMASI PENJADWALAN PRAKTEK DOKTER INSTALASI GAWAT DARURAT (IGD) MENGGUNAKAN METODE PEWARNAAN GRAF DI RUMAH SAKIT UMUM DAERAH PETALA BUMI PROVINSI RIAU Ade Novita Andriani; Marian Tonis; Abdul Zaky
Journal of Hospital Administration and Management (JHAM) Vol 3 No 2 (2022): Journal of Hospital Administration and Management (JHAM)
Publisher : LPPM Universitas Awal Bros

Doctor scheduling at the Emergency Installation (IGD) of the Petala Bumi Regional General Hospital, Riau Province, is carried out in three shifts, namely the morning shift, afternoon shift and night shift. Each shift is scheduled for three to four doctors, with a total of 14 doctors. There are quite a lot of doctors in the emergency room at the Petala Bumi Hospital, Riau Province, so it will require at least a fee. This can be optimized by doing a simpler schedule so that the costs incurred can be reduced. The results of the observations concluded that each shift only needed two doctors to practice in the emergency room at the Petala Bumi Hospital. Optimal Scheduling will greatly reduce or minimize the number of Doctor HR in Petala Bumi Hospital, Riau Province. This research is a type of quantitative researcher with an experimental research design of Development Research (development). The graph coloring is done for four days because, in the matrix the graph coloring pattern repeats itself after the fourth day. Scheduling for four days, graph coloring has 10 colors or chromatic numbers assuming three shifts and two doctors in one shift, so optimizing the preparation of the doctor's schedule at the emergency room of the Petala Bumi Hospital can be done with a minimum of 10 doctors. The impact obtained from the results of optimizing the number of existing doctors is the cost or cost at the hospital, one of which is the doctor's salary can be reduced. The workload carried out also remains in accordance with the number of doctors owned and the preparation of the doctor's schedule can be more optimal.

ANALISIS KUALITAS PELAYANAN VAKSINASI COVID-19 TERHADAP KEPUASAN PESERTA VAKSINASI DI PUSKESMAS LIRIK KABUPATEN INDRAGIRI HULU Hanna Zarah Natasya; Bobi Handoko; Marian Tonis
Journal of Hospital Administration and Management (JHAM) Vol 3 No 2 (2022): Journal of Hospital Administration and Management (JHAM)
Publisher : LPPM Universitas Awal Bros

In Indonesia, the implementation of vaccination has been carried out according to presidential instructions through Presidential Decree No. At Pukesmas Lirik Indragiri Hulu Regency, the implementation of the Covid-19 vaccination has been carried out, but there are still complaints about the registration flow, waiting room, queues that are not in accordance with arrivals and have not prioritized the elderly in queues and post-vaccination administration that is not in line with the queue. The purpose of the study was to determine the performance of officers, the level of satisfaction of Covid-19 vaccination patients, and the effect of service quality and patient satisfaction. This research uses quantitative research with descriptive method, conducted at Puskeamas Lirik Indragiri Hulu Regency with 98 respondents, namely patients who have vaccinated adults 26-45 years. The research was carried out by observation, data collection, and questionnaires. Data analysis in this study used univariate analysis, bivariate analysis, validity test, reliability test, normality test, and linearity test. Data processing using SPSS 16.0 data processing application. The results obtained based on the data processing in this study indicate that the quality of service has a positive and significant effect on patient satisfaction which is strengthened by the test results which show that it is supported by the linearity test which produces a linearity significance value of 0.000 < 0.05 obtained from data processing through the application SPSS 16.0 .

PENGARUH SISTEM PEREKRUTAN SUMBER DAYA MANUSIA DALAM MENINGKATKAN KINERJA KARYAWAN DI UNIT ADMINISTRASI RUMAH SAKIT AWAL BROS PANAM PEKANBARU Atika Wulandari; Wiwik Suryandartiwi; Anastasya Shinta Yuliana
Journal of Hospital Administration and Management (JHAM) Vol 3 No 2 (2022): Journal of Hospital Administration and Management (JHAM)
Publisher : LPPM Universitas Awal Bros

The hospital is one of the institutions that provide health services, this health service itself cannot be separated from the hospital administration. The administration section is a supporter in terms of decision making, activities in the administration of a hospital have a huge influence on the success or failure of a hospital. The influence of the human resource recruitment system in the Administration Unit greatly affects employee performance. The better the recruited employees, the better the performance provided. To get quality human resources, a good recruitment system is needed in order to produce quality resources as well. This study aims to determine the effect of the existing human resource recruitment system in the initial hospital bros panam. This type of research is qualitative with an analytical descriptive approach. There were 6 informants in this study and this study used the Rapid Assessment Procedures (RAP) model. This research was conducted on September 29 – October 18, 2022 at Awal Bros Panam Hospital. The results of the study found that there was still a lack of human resources in the administrative unit of the early bros panam hospital, there was no special SIMRS training in the administrative unit, besides that compensation also affected the performance of employees. And in recruiting new hospital employees it is in accordance with the SOP that has been set. It is recommended to add employees in the administrative unit, provide special SIMRS training in the administrative unit for employees who graduate from hospital administration and provide a special room for recruitment and provide written tests so that test results can be obtained quickly.

PENGARUH KUALITAS PELAYANAN TENAGA ADMINISTRASI RUMAH SAKIT TERHADAP KEPUASAN PASIEN DI UNIT INSTALASI RAWAT JALAN RUMAH SAKIT UMUM DAERAH ARIFIN ACHMAD PROVINSI RIAU Wiwik Suryandartiwi; Meidita Tifani; Agus Salim
Journal of Hospital Administration and Management (JHAM) Vol 3 No 2 (2022): Journal of Hospital Administration and Management (JHAM)
Publisher : LPPM Universitas Awal Bros

The quality of health services is a level that shows the perfection of health services, which can create a sense of satisfaction in every patient who gets benefits at the Arifin Achmad Hospital, Riau Province. Happiness will be fulfilled if the better the quality of service, the more satisfied the patient will be and will continue to return to get service from time to time because good service can provide satisfaction to patients following their needs and desires. This study aims to determine the effect of the quality of hospital administration services on patient satisfaction in the outpatient installation unit of Arifin Achmad Hospital, Riau Province. This type of research is quantitative by using a questionnaire. Respondents in this study were patients who had received outpatient registration services at Arifin Achmad Hospital, Riau Province. The results of the study obtained a total of 100 respondents. The analysis results show that all service quality indicators (Tangible, Reliability, Responsiveness, Assurance, Empathy) positively influence the service quality of hospital administrative staff on patient satisfaction in the outpatient installation unit of Arifin Achmad Hospital, Riau Province. There are two service quality indicator variables that have the most dominant influence on patient satisfaction in the outpatient installation unit of the Arifin Achmad Hospital, Riau Province, which include the Assurance indicator 48.6% and Tangible 24.3% and show that 63.6% of the patient satisfaction variable can be explained. by the service quality of hospital administrative staff, so it can be concluded that the service quality of hospital administrative staff in outpatient installations greatly influences patient satisfaction.

ANALISIS PENGGUNAAN APLIKASI PENDAFTARAN ONLINE DENGAN MENGGUNAKAN PENDEKATAN TECHNOLOGY ACCEPTANCE MODEL (TAM) DI RSUD ARIFIN ACHMAD PROVINSI RIAU Firdaus, Muhammad; Syahada, Jihan; Handoko, Bobi; Marzuki, Asep
Journal of Hospital Administration and Management (JHAM) Vol 4 No 1 (2023): Journal of Hospital Administration and Management (JHAM)
Publisher : LPPM Universitas Awal Bros

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54973/jham.v4i1.278

MIRAI is an online registration application launched by Arifin Achmad Hospital, Riau Province. To find out the extent to which the utilization and views of the public regarding the MIRAI online registration application, it is necessary to test the technology acceptance model. The technology acceptance model is a theory that explains the state of technology users accepting and using technology. The variables used by the researcher are the perception of the ease of using technology and the perception of the usefulness of technology to determine a person's behavior in using technology. The general objective of this study is to determine the effect of the technology acceptance model on online registration at the Arifin Achmad Hospital, Riau Province.This research used a quantitative descriptive research design with purposive sampling method according to the researcher's criteria and a sample of 99 users of the MIRAI online registration application. This research was conducted on June 22 – July 29, 2022 at the heart disease polyclinic and internal medicine polyclinic at the Arifin Achmad Hospital, Riau Province.The results showed that the perception of convenience can affect a person's attitude towards the use of the MIRAI online registration application through a linearity test of 0.094. And the perception of usefulness can affect a person's attitude towards the use of the MIRAI online registration application through a linearity test of 0.086, so that both hypotheses are significant because the value > 0.05 obtained from data processing through the SPSS 26.0 application.The conclusion of this research is the implementation of the TAM acceptance model that has been made has obtained the factors that affect user acceptance of the use of MIRAI and the variables there is an influence. The suggestion from this research should then be able to develop a TAM research model using more variables.

ANALISIS KEPATUHAN PETUGAS DALAM PENGGUNAAN ALAT PELINDUNG DIRI DI INSTALASI PEMELIHARAAN SARANA DAN PRASARANA RUMAH SAKIT AWAL BROS PANAM Anastasya Shinta Yuliana; Filda; Devi Purnamasari
Journal of Hospital Administration and Management (JHAM) Vol 3 No 2 (2022): Journal of Hospital Administration and Management (JHAM)
Publisher : LPPM Universitas Awal Bros

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54973/jham.v3i2.282

ABSTRACT The use of PPE is a compliance that must be obeyed by the installation officer for the maintenance of hospital facilities and infrastructure. At Awal Bros Panam Hospital, which has many facilities for medical and non-medical equipment, so that IPSRS officers are responsible for repairing damaged hospital infrastructure. This study aims to determine the compliance of officers in using PPE at IPSRS at Awal Bros Panam Hospital. This type of research is qualitative, and the research used a Content Analysis model, the research was conducted on August 15-15 September 2022 at Awal Bros Panam Hospital. There were 5 informants in the. The results showed that there were no SOPs and books on the use of PPE in the IPSRS room, there were still IPSRS officers who did not use PPE in accordance with the SOP at work, there was still a lack of special training on the use of PPE, and there were no facilities for training outside the hospital. It can be concluded that the compliance of officers in using PPE at IPSRS has not been entirely compliant. It is recommended that there are SOPs and books regarding the use of PPE that are displayed in the IPSRS room, strict sanctions are given to officers who do not wear PPE at work, additional special training on the use of PPE is carried out, facilitating unit heads to conduct training outside the hospital. Keywords: Compliance, Officer, Use PPE, IPSRS Literature: 34 (2012-2021)

Page 4 of 12 | Total Record : 114

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Marian Tonis

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Jl. Karya Bakti, Simp. BPG Kulim Pekanbaru

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Home Page

OAI Link

Editorial Team

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Reviewer

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Contact Name Marian Tonis

Contact Email marian@univawalbros.ac.id

Phone +6281365229838

Journal Mail Official jham@univawalbros.ac.id

Editorial Address Jl. Karya Bakti, Simp. BPG Kulim Pekanbaru

Location Kota pekanbaru, Riau INDONESIA

Abstract

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Abstract

Contact Name
Marian Tonis

Contact Email
marian@univawalbros.ac.id

Phone
+6281365229838

Journal Mail Official
jham@univawalbros.ac.id

Editorial Address
Jl. Karya Bakti, Simp. BPG Kulim Pekanbaru

Location
Kota pekanbaru,

Riau

INDONESIA