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Marian Tonis
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Journal of Hospital Administration and Management (JHAM)
Published by Universitas Awal Bros
ISSN : 27228193     EISSN : 27228193     DOI : https://doi.org/10.54973/jham.v3i2
Core Subject : Health, Science,
Decision Sciences, Operations Research & Management Medicine & Pharmacology Public Health
Focus & Scope Hospital Information and Management System Hospital Administration Occupational Health and Safety Health Education and Promotion Public Health Science Medical records Hospital Accreditation General Management Leadership Human Resource Management Production Management Marketing Management Financial management Information Management Strategy and Operations Management
Arjuna Subject : Profesi Kesehatan - Menejmen Informasi Kesehatan
Articles 114 Documents
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ANALISIS PENGARUH BEBAN KERJA TERHADAP KINERJA PETUGAS ADMINISTRASI DI RUMAH SAKIT PANAM Anastasya Shinta Yuliana; Aditya, Frigita Selly; Wiwik Suryandartiwi
Journal of Hospital Administration and Management (JHAM) Vol 4 No 1 (2023): Journal of Hospital Administration and Management (JHAM)
Publisher : LPPM Universitas Awal Bros

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54973/jham.v4i1.283

Abstract

The effect of workload is the impact of excessive workload which results in an unfavorable impact on the performance of hospital administrative officers, which will cause fatigue both physically and mentally. At Awal Bros Panam Hospital, which is crowded with patient visits every day, the burden on administrative staff increases and causes human errors. This study aims to determine the effect of workload on the performance of administrative officers at the early bros panam hospital. This type of research is qualitative with an analytical descriptive approach.is supported by an empirical juridical approach. The study was conducted on 18 July-18 August 2022 at Awal Bros Panam Hospital. There were 8 informants in the study and the research used a Content Analysis model. The results showed that shifts that are prone to errors in data input are the morning shift, no special training for administrative officers, no rewards from the hospital, no backup computers, no display of SOPs related to administrative officers, no regular machine maintenance. It can be concluded that the effect of workload on the performance of administrative officers affects the performance of officers. It is recommended that there be additional officers on the morning shift, special training such as SIMRS training for administrative officers on a regular basis, giving rewards from the hospital, providing backup computers, displaying SOPs related to administrative officers and doing regular machine maintenance. Keywords : Influence Workload, Performance, Administrative Officer
ANALISIS KUALITAS PELAYANAN KESEHATAN TERHADAP KEPUASAN PASIEN LANJUT USIA DI PUSKESMAS KEBUN SIKOLOS KOTA PADANG PANJANG Handoko, Bobi; Angella, Shelly; pramita, cindi febriani
Journal of Hospital Administration and Management (JHAM) Vol 4 No 1 (2023): Journal of Hospital Administration and Management (JHAM)
Publisher : LPPM Universitas Awal Bros

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54973/jham.v4i1.286

Abstract

The quality of service can be said to be good if the service provided is in accordance with or more than the patient's expectations so that it can be said to be satisfactory. On the other hand, services that are not as expected by the patient can make the patient dissatisfied. At the Kebun Sikolos Health Center in Padang Panjang City, 3 out of 7 elderly patients were satisfied with the services provided by the health workers at the Kebun Sikolos Health Center, Padang Panjang City. The purpose of this study was to determine the quality of health services on the satisfaction of elderly patients at the Kebun Sikolos Health Center, Padang Panjang City. This study uses a quantitative type of research using a descriptive design, carried out at Kebun Sikolos Health Center with 51 elderly patients as respondents. The results of the study can be seen from the level of satisfaction of elderly patients with high satisfaction with a value range of 92.2%. It can be said that there is an effect of service quality on patient satisfaction, in line with the results of good service quality. In the assessment of services using five dimensions, most of the elderly patients rate well on the dimensions of Reliability (Reliability) with a range of 64.7%, Responsiveness with a range of 47.1%, Assurance of 41.2%, and Empathy. (Empathy) of 68.6% . However, on the Physical Evidence (Tangible) variable, the majority of elderly patients rated less with a range of 52.9%. The conclusion of the study can be said that the quality of service at the Kebun Sikolos Health Center is good, it can be proven by the high satisfaction of elderly patients. Here it can be said that there is an influence of service quality on patient satisfaction, in line with the results of good service quality.
PENGARUH KUALITAS PELAYANAN TERHADAP KEPUASAN DAN LOYALITAS PASIEN RAWAT JALAN DI RSUD ARIFIN ACHMAD PROVINSI RIAU Putri Giovaningrum; Muhammad Firdaus
Journal of Hospital Administration and Management (JHAM) Vol 3 No 2 (2022): Journal of Hospital Administration and Management (JHAM)
Publisher : LPPM Universitas Awal Bros

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54973/jham.v3i2.289

Abstract

Kualitas pelayanan sebagai konsep yang secara tepat mewakili inti dari kinerja suatu pelayanan, yaitu perbandingan terhadap excellence dan sales counter yang dilakukan oleh konsumen. Terciptanya kepuasan dapat membuat hubungan pelanggan dengan Institusi menjadi baik. Pelanggan akan melakukan pembelian ulang dan akan membuat pasien loyal terhadap Institusi tersebut. Tujuan dari penelitian ini untuk mengetahui pengaruh kualitas pelayanan terhadap kepuasan dan loyalitas pasien rawat jalan RSUD Arifin Achmad Provinsi Riau. Penelitian ini menggunakan metode penelitian Kuantatif dengan pendekatan Deskriptif, dilaksanakan di RSUD Arifin Achmad Provinsi Riau dengan jumlah responden sebanyak 67 sampel. Penelitian ini dilaksanakan dengan teknik pengumpulan data observasi dan kuesioner. Analisis data menggunakan univariat, bivariat, uji normalitas. Hasil penelitian dari uji bivariat Koefesian P-Value dengan jumlah nilai 0,016 maka dapat dikatakan bahwa kualitas pelayanan memiliki pengaruh terhadap kepuasan dan loyalitas pasien. Pasien merasa puas dengan kualitas pelayanan yang diberikan oleh RSUD Arifin Achmad Provinsi Riau.
PENGARUH KUALITAS PELAYANAN TERHADAP KEPUASA PASIEN RAWAT JALAN DI RSUD SELASIH KABUPATEN PELALAWAN Mey Sarah azhari; Agus Salim
Journal of Hospital Administration and Management (JHAM) Vol 3 No 2 (2022): Journal of Hospital Administration and Management (JHAM)
Publisher : LPPM Universitas Awal Bros

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54973/jham.v3i2.290

Abstract

Service quality can be used as an indicator as a measure of customer satisfaction with a company. Satisfaction is the occurrence of feelings of pleasure or disappointment towards someone that  arises after comparing performance such as product results that are thought to performance or getting an expected result. This study aims to determine the effect of service quality on outpatient satisfaction at RSUD Selasih, Pelalawan Regency. This study uses a quantitative research method with a descriptive approach, carried out at RSUD Selasih, Pelalawan Regency with a total of 67 samples of respondents. This research was carried out using observation data collection techniques and questionnaires. Data analysis used analysis of validity test, reliability test, univariate, bivariate, normality test and simple linear test. The results of the study of the quality of patient care, many chose to agree on each indicator, namely, thanibel, reliability, responsiveness, assurance, empathy, so patients were satisfied with the quality of service at Selasih Hospital, Pelalawan Regency. The results of patient satisfaction testing, patients are satisfied with the services provided at Selasih Hospital, Pelalawan Regency. Therefore, the quality of service affects patient satisfaction. From the test results, the patient was satisfied with the quality of service provided by the RSUD Selasih, Pelalawan Regency. The influence of service quality on outpatient satisfaction at Selasih Hospital, Pelalawan Regency.
ANALISIS KINERJA PETUGAS ADMINISTRASI DALAM PELAYANAN VAKSIN COVID-19 DI RUMAH SAKIT UMUM DAERAH ARIFIN ACHMAD PROVINSI RIAU Tonis, Marian; Padilla, Raihan safa; Purnamasari, Devi
Journal of Hospital Administration and Management (JHAM) Vol 4 No 1 (2023): Journal of Hospital Administration and Management (JHAM)
Publisher : LPPM Universitas Awal Bros

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54973/jham.v4i1.291

Abstract

Performance is a result of work achieved by a person in carrying out the tasks assigned to him Arifin Achmad Hospital. The purpose of this study was to find out how the performance of the officers in the covid-19 vaccine service division at the Arifin Achmad Hospital By using performance indicators, namely the quality of work and working time. his research was conducted from September 19 to October 19, 2022 this research uses a qualitative research type. Data analysis in this study uses a descriptive method, namely describing the data collected in the form of words, pictures, and not numbers, the purpose of data analysis is data. to make it easier to understand, and then make a conclusion. The results of the study show that the performance of administrative officers in the Covid-19 vaccine service has obstacles, this can be seen from the officers who need additional, the existence of facilities to support the performance of officers for the better, and also for the implementation of related training and the unavailability of SOP (Standard Operating Procedure). It is recommended that the Covid-19 vaccine service at the Arifin Achmad Hospital in Riau Province regarding the addition of officers, infrastructure facilities that help the performance of officers to be better.
PERSEPSI PASIEN TERHADAP MUTU PELAYANAN DI UNIT FARMASI RUMAH SAKIT PROF. DR. TABRANI PEKANBARU Salim, Agus; Hafizah; Yuliana, Anastasya Shinta
Journal of Hospital Administration and Management (JHAM) Vol 4 No 1 (2023): Journal of Hospital Administration and Management (JHAM)
Publisher : LPPM Universitas Awal Bros

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54973/jham.v4i1.308

Abstract

In an effort to improve pharmaceutical services, it is also necessary to improve the quality of services provided. This is due to the increasingly complex needs of the community for health. Basically, the quality of health services refers to the level of health services in creating a sense of satisfaction for each patient. The more perfect the satisfaction, the better the quality of health services. The purpose of this study was to determine the relationship between patient perceptions of service quality in the outpatient pharmacy unit of Prof. Hospital. Dr. Tabrani Pekanbaru. This type of research is quantitative with a cross sectional design. This research was conducted on 15 September-23 September 2022 at the Pharmacy Unit of Prof. Hospital. Dr. Tabrani Pekanbaru. Respondents in this study amounted to 72 people with purposive sampling method. The results showed that the patient's perception of the Tangible dimension was 0.480. For the patient's perception of the Reabilty dimension of 0.239, Responsiviness of 0.197, Assurance/Guarantee of 0.237, patient's perception of Empathy of 0.513. So the five hypotheses are significant because the value > 0.05 obtained from data processing through the SPSS 26.0 application. The conclusion of this study shows that the Tangible, Reability, Responsiviness, Assurance, Empathy variables have a significant relationship to the patient's perception. Suggestions from this study should further researchers be able to conduct research, it would be better to use quantitative methods and use the Mix Method.
HUBUNGAN KEBIASAAN MENGGUNAKAN HEADSET BLUETOOTH DENGAN PEMAHAMAN TERHADAP RADIASI Bisra, Marido; Adha, Afifah Cahayani; Indra, Hamdi
Journal of Hospital Administration and Management (JHAM) Vol 4 No 1 (2023): Journal of Hospital Administration and Management (JHAM)
Publisher : LPPM Universitas Awal Bros

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54973/jham.v4i1.314

Abstract

A Bluetooth headset is a combined device of headphones and microphone that functions by connecting a Bluetooth device to a smartphone or other communication device. Bluetooth headsets contain a type of non-ionizing radiation that has the potential to cause health problems. However, it seems that many people and students still do not know about the effects of radiation exposure from Bluetooth devices and the use of headsets that can be harmful to health. The research method used is quantitative research with a survey approach and tested with the Spearman Rank test. This analysis was carried out with a population of students at SMAN 10 Pekanbaru and a sample of 45 people. The Spearman Rank test results obtained were a sig (2-tailed) value of 0.286 with a confidence interval of α 0.05 for the 2-tailed test. The conclusion is drawn that H0 is accepted and H1 is rejected. The correlation coefficient value is -0.162 indicating the level of strength of the relationship between variables, there is almost no correlation and the correlation coefficient is negative, which means that the relationship between the variables is not unidirectional. Based on the results obtained, it can be ascertained that there is no relationship between students' understanding of radiation and the use of Bluetooth headsets.
ANALISIS SISTEM ANTRIAN SINGLE CHANEL-MULTIPHASE DALAM PENINGKATAN EFISIENSI WAKTU PELAYANAN PADA PELAYANAN MEDICAL CHECK-UP DI RUMAH SAKIT Zaky, Abdul; Suryandartiwi, Wiwik; Bagiana, Rizka
Journal of Hospital Administration and Management (JHAM) Vol 4 No 1 (2023): Journal of Hospital Administration and Management (JHAM)
Publisher : LPPM Universitas Awal Bros

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54973/jham.v4i1.316

Abstract

Medical Check-Up (MCU) service facilities must of course be available in a hospital. As for providing the best MCU service, the Hospital must provide the best time service for those who are queuing to get the MCU results. The purpose of this study was to determine the queuing system, standardization of service time, and patient perceptions of MCU service time at the Hospital. The system Matic sampling method is used in selecting the sampling in the research conducted. The number of samples observed was 21 people consisting of MCU examination patients. The data were obtained through the process of observation and literature study, then distributing questionnaires and collecting documentation. Test data used includes data processing and data analysis. The queuing system used by the MCU service is a single-channel-multiphase system that is effectively implemented. This system is a queuing system that applies the principle of first come first serve (FCFS). The first come first serve (FCFS) queue discipline increasingly provides a sense of fairness for every visitor who queues to get MCU results. The standardization of MCU service time was declared in the slow category because the Minimum Service Standardization was 85.24 minutes, which was 25.2 minutes different from the medium SPM category, which was 60 minutes. Based on the 17-point statements of patient perceptions of the Hospital's MCU queue system with the Strongly Agree and Agree categories. The percentage of the patient's agreement value on each statement is above 50%. This shows that the patient's perception of the MCU queue service at the Hospital is good, but does not really have additional value because it is still quite common in Hospitals.
ANALISIS SISTEM PENGELOLAAN OBAT DI INSTALASI FARMASI RAWAT JALAN RUMAH SAKIT DAERAH MADANI KOTA PEKANBARU Yuliana, Anastasya Shinta; Melan, Meilani Eka Wijaya; Salim, Agus; Zaky, Abdul
Journal of Hospital Administration and Management (JHAM) Vol 4 No 2 (2023): Journal of Hospital Administration and Management (JHAM)
Publisher : LPPM Universitas Awal Bros

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54973/jham.v4i2.372

Abstract

The medicine management system is part of the provision of health services in hospitals. The lack of smooth medicine management will have a negative impact on hospitals, both medically, socially and economically. Medicine management at the Madani Regional Hospital in Pekanbaru City, the level of medicine availability has not been in accordance with needs. This study aims to determine the medicine management system in outpatient pharmaceutical installations of Madani Regional Hospital in Pekanbaru City. This type of research is qualitative with a descriptive analytical approach. The study was conducted on March 27 - August 10, 2023 at the Madani Regional Hospital in Pekanbaru City. There were 6 research informants and the research used the Content Analysis model.The results of the study are types of medicine based on proposals, income, and utilization, planning constraints regarding changes in disease patterns, demand, medicine vacancies, medicine planning from disease epidemiology, lack of e- catalog such as airing and others, e-catalog takes precedence according to the rules, there is no special training, medicine availability is not appropriate, warehouse space is less spacious, temperature and layout are not appropriate, lack of trolleys, which affects storage, namely space, temperature and safety, medicine distribution constraints such as systems, stock constraints, communication and accuracy.Is recommended that there is medicine planning from the number of medicine use, patient visits and disease epidemiology, systematic planning according to Standard Operating Procedures so that medicine needs are fulfilled, training is held, especially the use of e-catalog so that officers understand, expanded warehouse space and added air conditioning so that not many medicine are damaged, there is a secure code on the pharmacy door to maintain room security, there are officers on duty to distribute medicine so that there are no delays, There is a medicine distribution flow on display, medicine are stored in cabinets, shelves and special rooms.
ANALISIS KESIAPAN PENGGUNAAN SISTEM INFORMASI MANAJEMEN PUSKESMAS (SIMPUS) DALAM PENERIMAAN PASIEN RAWAT JALAN DI UPT PUSKESMAS PULAU GADANG Tonis, Marian; Maura, Latisa Shafa Maura; Yuliana, Anastasya Shinta
Journal of Hospital Administration and Management (JHAM) Vol 4 No 2 (2023): Journal of Hospital Administration and Management (JHAM)
Publisher : LPPM Universitas Awal Bros

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54973/jham.v4i2.380

Abstract

The public health center information system is arrangement that provides information to make assist the decision process in carrying out health center management. Based on the results of limited interviews, in 2015 the technical implementation unit of the Pulau Gadang community health center had used a generic regional health information system but was not run again because many tools were damaged and not found, then withdrawn by the Health Office. The purpose of the study was to find out about the readiness of the use of public health center management information systems in outpatient admissions at the technical implementation unit of the Pulau Gadang community health center. This research uses qualitative research with an analytical descriptive approach and uses the Content Analysis model, with a total of 6 informants. The research was conducted using in-depth interviews, observation and document review. The results showed that in general, the technical implementation unit of the public health center of Pulau Gadang was not ready to use the management information system of the public health center because there were still shortcomings in the Man variable, there was no training on the management information system of the public health center and there was no information technology (IT) officer, in the Money variable, there was no budget for the implementation of the management information system of the public health center, on the Material variable, the registration counter facilities are not complete, on the Machine variable, the laptop/computer at the registration counter is not effective because it has not been integrated with the public health center management information system and the printer is in another room, then on the Methods variable, there is no official letter from the Health Office for the obligation to use the public health center management information system and the patient registration SOP is not displayed at the registration counter. Suggestions in this study are the addition of information technology (IT) officers to operate the puskesmas management information system, special training on the puskesmas management information system for registration counter officers, budgeting funds for the implementation of the puskesmas management information system, using queue numbers during outpatient registration, the need for additional machines/facilities at the registration counter such as laptops/computers and printers, displaying patient registration SOP at the outpatient registration counter.

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