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Journal of Hospital Administration and Management (JHAM)
Published by Universitas Awal Bros
ISSN : 27228193     EISSN : 27228193     DOI : https://doi.org/10.54973/jham.v3i2
Core Subject : Health, Science,
Decision Sciences, Operations Research & Management Medicine & Pharmacology Public Health
Focus & Scope Hospital Information and Management System Hospital Administration Occupational Health and Safety Health Education and Promotion Public Health Science Medical records Hospital Accreditation General Management Leadership Human Resource Management Production Management Marketing Management Financial management Information Management Strategy and Operations Management
Arjuna Subject : Profesi Kesehatan - Menejmen Informasi Kesehatan
Articles 114 Documents
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ANALISIS KEBIJAKAN KESELAMATAN PASIEN DI INSTALASI RAWAT INAP RUMAH SAKIT UMUM DAERAH ARIFIN ACHMAD PROVINSI RIAU Handoko, Bobi; Fristasya, Andra; Firdaus, Muhammad; Mutiara, Sherly
Journal of Hospital Administration and Management (JHAM) Vol 4 No 2 (2023): Journal of Hospital Administration and Management (JHAM)
Publisher : LPPM Universitas Awal Bros

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54973/jham.v4i2.382

Abstract

Patient safety is an important element to improve the quality of health services in the hospital. Patient safety is a system that makes patient care safer, including risk assessment, identification and management of patient risks, reporting and analysis of incidents, the ability to learn from incidents and follow-up, as well as implementing solutions to minimize risks and prevent injuries caused by errors resulting from carrying out an action or not taking action that should be taken The results of this research are the process in this research of Patient Safety Policy Analysis In the Inpatient Installation of the Arifin Achmad Regional General Hospital, Riau Province, in the reception of outpatients, the six patient safety targets at the Arifin Achmad regional general hospital have been implemented quite well, the implementation of the six patient safety targets is also carried out well in the treatment room. Ianp and polyclinics, however, several interviews with patients showed that the patient safety targets carried out in hospitals have not been fully met because there are still deficiencies such as a lack of effective communication methods with patients and are not in accordance with the procedures. This study aims to find out about Patient Safety Policy Analysis at the inpatient insrallation at the Arifin Achmad Regional General Hospital, Riau Province. This type of research in qualitative with an analytic descriptive approach. This research was conducted on 9 February - 30 June 2023 at Arifin Achmad Hospital, Riau Province. There are 5 informants in this study and this research uses the Content Analysis model.
PENGARUH PELAYANAN PRIMA TENAGA ADMINISTRASI PENDAFTARAN TERHADAP KEPUASAN PASIEN DI UNIT RAWAT JALAN RSUD ARIFIN ACHMAD PROVINSI RIAU Firdaus, Muhammad; Huljannah, Angela; Tonis, Marian; Suryandartiwi, Wiwik
Journal of Hospital Administration and Management (JHAM) Vol 4 No 2 (2023): Journal of Hospital Administration and Management (JHAM)
Publisher : LPPM Universitas Awal Bros

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54973/jham.v4i2.383

Abstract

Excellent service is very good or best service to patients based on quality standards to meet the needs and desires of patients so that patients can get satisfaction. Satisfaction is the level of one's feelings after comparing the perceived performance or results with their expectations. So the level of satisfaction is a function of the difference between perceived performance and expectations. The purpose of this study was to determine the effect of Excellent Service by Registration Administration Personnel on Patient Satisfaction in the Outpatient Unit at Arifin Achmad Hospital, Riau Province. This study used a Quantitative Research Type with the Cross Sectional Study Method which was carried out at Arifin Achmad Hospital, Riau Province. This research was conducted by distributing questionnaires with 100 respondents, namely outpatients at RSUD Arifin Achmad, Riau Province. The results of this study were obtained from research data processing which showed that the influence of excellent service by registration administration personnel had a significant effect on patient satisfaction in the outpatient unit at RSUD Arifin Achmad, Riau province. This can be seen by the sig value of 0.000 <0.005 while the results of the T test show that the indicators of attitude, ability, attention, action, accountability, and appearance simultaneously affect patient satisfaction. Then R2 produces 0.487, this means that 48.7% of the variation in patient satisfaction can be explained by 6 indicators of excellent service, namely attitude, ability, attention, action, accountability, and appearance, while the remaining 51.3% is influenced by other factors outside the variables.
ANALISIS DAN PERANCANGAN SISTEM INFORMASI CUSTOMER RELANTIONSHIP MANAGEMENT (CRM) UNTUK MENINGKATKAN PENJUALAN PADA TOKO OBAT PERTANIAN CV. MARINA AGRO KERINCI BERBASIS WEB Afifah Cahayani Adha, Afifah Cahayani Adha; Hendriani, Sisi; Junita, Dewi; Uli, Desti Monika; Zurman
Journal of Hospital Administration and Management (JHAM) Vol 4 No 2 (2023): Journal of Hospital Administration and Management (JHAM)
Publisher : LPPM Universitas Awal Bros

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54973/jham.v4i2.386

Abstract

At CV. Marina Agro is buying and selling activities Still in manual form and not yet computerized. Customers come to the store sometimes the product is sold out. This can create a negative impression to quality service from CV. Marina Agro, as well as cases when buyers are busy, here because of a short age of personnel sometimes there are customers who are not served optimally. Therefore, an Information System was implemented Customer Relationship Management in order to help improve and maximize the quality of service and sales at CV. Marina Agro. By using System Information Customer Relationship Management can speed up and make it easier for customers to place orders without come directly to Shop. That way all the needs and desires of new and old customers will be fulfilled.
PENGARUH ASIMETRI INFORMASI TERHADAP MANAJEMEN LABA: PERAN CORPORATE GOVERNANCE SEBAGAI VARIABEL MODERASI Triyani, Oetary; Junita, Dewi; Cahayani Adha, Afifah; Safitri, Yulia; Sufanda, Zerry
Journal of Hospital Administration and Management (JHAM) Vol 4 No 2 (2023): Journal of Hospital Administration and Management (JHAM)
Publisher : LPPM Universitas Awal Bros

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54973/jham.v4i2.388

Abstract

This research aims to examine the effect of information asymmetry on earnings management with corporate governance as a moderating variable. Bid-Ask Spread is used to measure information asymmetry variables. Discretionary accruals are used to measure earnings management. The proportion of independent board of commissioners, proportion of institutional ownership, proportion of managerial ownership, and number of audit members are used to measure the effectiveness of corporate governance. The population of this research was 139 manufacturing companies listed on the Indonesia Stock Exchange in 2016-2018 so that from this population a sample of 34 companies was obtained using the purposive sampling method. The data analysis technique used in this research is the Moderated Regression Analysis (MRA) interaction test. The research results show that information asymmetry has no effect on earnings management, an independent board of commissioners, institutional ownership and audit committee can moderate the effect of information asymmetry on earnings management, while managerial ownership cannot moderate the effect of information asymmetry on earnings management.
HUBUNGAN TINGKAT STRES DENGAN KETIDAKTERATURAN MENSTRUASI PADA REMAJA PUTRI DI SMAN 1 KAMPAR KIRI - Mutiara, Sherly
Journal of Hospital Administration and Management (JHAM) Vol 4 No 2 (2023): Journal of Hospital Administration and Management (JHAM)
Publisher : LPPM Universitas Awal Bros

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54973/jham.v4i2.389

Abstract

The World Health Organization (WHO) reports that out of 18 million women aged 18-55 years have menstrual cycle disorders, As for menstrual cycle disorders, the most common menstrual cycle disorder is irregular menstrual frequency of 80.7%. Basic Health Research data states that in Indonesia women aged 10-59 years who experience regular menstruation are 68% and who have irregular menstrual problems in 1 year as much as 13.7%. Irregular menstrual problems at the age of 17-29 years and the age of 30-34 years are quite a lot, which is 16.4%. The reason stated by women aged 10-59 years who have irregular menstruation due to stress and a lot of thoughts is 5.1%. Stress is known to be the causative factor of the occurrence of menstrual irregularities. The impact of menstrual irregularities is that it becomes more difficult to conceive (Infertility), then it also makes it difficult for women to find when the fertile period is and not. To determine the relationship between stress levels and menstrual irregularities in young women at SMAN 1 Kampar Kiri. This type of research is a correlation study that explains the relationship between variables. Meanwhile, the research design uses cross sectional. This research was conducted in June-July 2023 at SMAN 1 Kampar Kiri. The total sample in this study was 59 respondents with the inclusion of female students who were willing to be respondents and were not suspected of being pregnant. Irregular menstrual cycles were higher in respondents with moderate stress levels of 80%, compared to very severe stress levels of 75%, mild 57.1%, normal 29.6% and severe 25%. Meanwhile, the regular menstrual cycle was higher in respondents whose stress level was severe by 75%, compared to normal stress levels of 70.4%, mild 42.9%, severe sanga 25%, and moderate 20%. From the results of the Chi Square statistical test, a p-value of 0.029 was obtained. This shows that the p-value of < 0.05, then H1 is accepted which means that there is a significant relationship between stress levels and menstrual cycles in young women at SMAN 1 Kampar Kiri.
LITERATURE REVIEW: KESIAPAN RUMAH SAKIT INDONESIA DALAM PENERAPAN GREEN HOSPITAL Rum, Malihah Ramadhani; Nursanty, Oci Etri
Journal of Hospital Administration and Management (JHAM) Vol 5 No 1 (2024): Journal of Hospital Administration and Management (JHAM)
Publisher : LPPM Universitas Awal Bros

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54973/jham.v5i1.396

Abstract

​​ In the endeavor to enhance the quality of healthcare services, Indonesia possesses a substantial number of hospitals, aiming to establish each hospital as an integrated ecosystem amidst the challenges posed by climate change, global warming, and environmental degradation. The imperative of sustainability underscores the need to preserve the quality of the environment and judiciously utilize natural resources. Systematic initiatives are underway to enable hospitals to effectively harness natural potentials and embrace nature-based, environmentally friendly resources such as clean water, energy, paper, and other materials essential for daily hospital operations. This study employs a literature review methodology, commencing with selecting a topic and determining search parameters for relevant journal articles. The chosen database for this inquiry is Google Scholar, with the search focused on publications spanning the years 2014 to 2023, utilizing the keyword 'Green Hospital.' Nine Indonesian journals were selected based on predetermined inclusion criteria, emphasizing the implementation of Green Hospital practices in Indonesia. Numerous hospitals in Indonesia have undertaken diverse measures to align with the principles of green hospitals. These measures encompass enhancements in energy efficiency, adoption of green building design, exploration of alternative energy sources, sustainable transportation practices, eco-conscious approaches to food consumption, waste management strategies, and judicious use of water resources. While acknowledging that the implementation may not have achieved 100% compliance with prescribed standards, it is noteworthy that most Indonesian hospitals have initiated and executed the adoption of green hospital practices in a phased manner.
ANALISIS MANAJEMEN TERHADAP KESIAPAN PENERAPAN REKAM MEDIS ELEKTRONIK DI RUMAH SAKIT ERIA Yuliana, Anastasya Shinta; Lubis, Sylvi Chairuniza; Firdaus, Muhammad; Tonis, Marian
Journal of Hospital Administration and Management (JHAM) Vol 5 No 1 (2024): Journal of Hospital Administration and Management (JHAM)
Publisher : LPPM Universitas Awal Bros

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54973/jham.v5i1.402

Abstract

Electronic Medical Record (EMR) or Electronic Medical Record (RME) is a form of medical record system that uses electronics based on sheets of paper or medical record files. The application of Electronic Medical Record (EMR) requires readiness analysis, which is one way to explore the potential causes of the failure of an innovation. Therefore, it is necessary to carry out readiness assessment activities prior to implementing RME. This research is a type of qualitative research with an analytic descriptive approach with a total of 5 informants, which was carried out on February 8 - August 5, 2023. The methods used were in-depth interviews, observation and document review. The results of the study found that in the man variable, the Eria Hospital medical record unit did not have work shifts and staff were not involved in the preparation process EMR. The money variable Overall budget preparationEMR Not yet budgeted, but can be held as needed. The materials variable Eria Hospital already has an internet connection and that allows for EMR. The methods variable strategic planning in preparationEMR already exists and currently uses a manual medical record flow. The machine variable there is an assessment of hardware requirements, desktop terminals and other devices needed to support the use of electronic medical records. It is recommended that there should be additional medical record officers and special training regardingEMR, adding machines/facilities such as adding laptops/computers and printers to make them effective, and need to display SOPs in the medical records room
MEMBANGUN SISTEM E-COMMERCE DAN PENGENDALIAN PERSEDIAAN SPAREPART MOTOR PADA YERI MOTOR DENGAN MENERAPKAN METODE INVENTORY PROBABILISTIMEMBANGUN SISTEM E-COMMERCE DAN PENGENDALIAN PERSEDIAAN SPAREPART K MENGGUNAKAN BAHASA PEMROGRAMAN PHP FRAMEWORK LARAVEL Hendriani, Sisi; Adha, Afifah Cahayani
Journal of Hospital Administration and Management (JHAM) Vol 5 No 1 (2024): Journal of Hospital Administration and Management (JHAM)
Publisher : LPPM Universitas Awal Bros

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54973/jham.v5i1.486

Abstract

Yeri Motor sells motorbike spare parts for many types of products and many consumers, but still uses a conventional sales system and does not have inventory management. As a result, owners have difficulty handling sales transactions and managing product inventory. The aim of this research is to create an e-commerce website that can be used to carry out online sales transactions and control products precisely in terms of procurement. The appropriate method to use in inventory control in this case is a probabilistic inventory approach. The inventory control model used is the P model with Back Orders and Lost Sales. This system was created using the PHP programming language, Laravel framework and HTML with a MySQL database. The results of this research show that the application of the system can help companies sell their products online, determine order times and the economic order quantity of a product.
HUBUNGAN TINGKAT PENGETAHUAN DAN AKSES INFORMASI IBU DENGAN PEMBERIAN KAPSUL VITAMIN A PADA BALITA Mutiara, Sherly; Nurshal, Rezki Amalia; Asriani, Dwi Suci
Journal of Hospital Administration and Management (JHAM) Vol 5 No 1 (2024): Journal of Hospital Administration and Management (JHAM)
Publisher : LPPM Universitas Awal Bros

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54973/jham.v5i1.487

Abstract

Vitamin A is the most essential nutrition, it isbecause ourfood consumption is insuficient and still low, so it must be fulfilled from the outside. Lacking of Vitamin A(KVA) increases pain and death, is prone to infectious diseases such as diarrhea, pneumonia, andeventually death. The purpose of this study is to find out the relationship between mother's level of knowledge and access to information by administering vitamin A capsules to toddlers. The method used is an analytical survey with a cross sectional approach. the research population is mothers who have toddlers aged 1-5 years. The Sampling Technique was purposive sampling with the number of samples were 98 respondents. Data collection was carried out using interviews and questionnaires. The data that has been collected is then processed and analyzed using the SPSS version 20 statistical program and analyzed using the chi-square test. Results: there is a relationship between mother's level of knowledge and giving vitamin A capsules to toddlers (p=0.000) and there is a relationship between mother's access to information and giving vitamin A capsules to toddlers (p=0.000). Conclusion: there is a relationship between knowledge level and mother's access to information by giving vitamin A capsules to toddlers.
Pengaruh Efektifitas Penerapan Standar Akuntansi Pemerintah Terhadap Kualitas Laporan Keuangan Pada Kantor Wilayah Kementerian Agama Provinsi Riau Nelaz, Yolanda Saftri; Nurhasanah, Dinna
Journal of Hospital Administration and Management (JHAM) Vol 5 No 1 (2024): Journal of Hospital Administration and Management (JHAM)
Publisher : LPPM Universitas Awal Bros

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54973/jham.v5i1.495

Abstract

This research aims to find out whether the implementation of government accounting standards has an effect on the effectiveness of the quality of financial reports at the Regional Office of the Ministry of Religion, Riau Province. The data analysis method used is simple linear regression analysis with the help of the SPSS program. The results of research that has been carried out regarding the effect of the effectiveness of implementing government accounting standards on the quality of government financial reports show that Tcount is 33.968 with a significance value of 0.021<0.05 and the results of the regression test show a coefficient value of 0.930 indicating that the variable is the effectiveness of implementing government accounting standards on the quality of government financial reports. positive and significant influence on the quality of government financial reports.

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