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Moneter : Jurnal Keuangan dan Perbankan
Published by Universitas Ibn Khaldun Bogor
ISSN : 23022213     EISSN : 26155141     DOI : 10.32832/moneter
Core Subject : Economy, Science,
Computer Science & IT Economics, Econometrics & Finance
Moneter: Jurnal Keuangan dan Perbankan mempunyai fokus dalam kajian keuangan dan perbankan , dengan scope sebagai berikut: Dasar-dasar keuangan dan perbankan syariah dan konvensional Bisnis Teknologi Informasi
Arjuna Subject : Bisnis, Menejemen, dan Akutansi (semua kategori) - Bisnis, Menejemen, dan Akutansi (Lain-Lain)
Articles 16 Documents
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Search results for , issue "Vol. 13 No. 1 (2025): APRIL" : 16 Documents clear
Analysis of Customer Relationships on Consumer Satisfaction at Public Ports in Riau Archipelago Province Wahyudi, Zulfikar; Yulfiswandi, Yulfiswandi; Donal Mon, Muhammad
Moneter: Jurnal Keuangan dan Perbankan Vol. 13 No. 1 (2025): APRIL
Publisher : Universitas Ibn Khladun Bogor

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32832/moneter.v13i1.1362

Abstract

This study aims to investigate the impact of trust, flexibility, communication, on on customer satisfaction with customer relationships as intervining variable in Kuala Raiu Port. The sample method employed is a non-probability sampling methodology. The study sample comprised 173 individuals who were employees of PT. Tuah Bainaura Perkasa and the Federation of Transport and Reform Workers Unions at the Kuala Riau Port. The employed research methodology is quantitative, Smart PLS  is software used to analyze data using the Structural Equation Modeling Partial Least Squares technique. The findings indicate that the variables of trust, communication, and customer relationships exert a positive and significant influence on customer satisfaction, while the flexibility variable did not affect customer satisfaction, besides that trust, flexibility, communication had a positive and significant effect on customer relationships. While the results of the mediation analysis Customer relationships were able to act as a mediator between trust, and customer satisfaction. However, it has not been able to become a mediator for Flexibility and Communication on Consumer Satisfaction. This study highlights that enhancing trust, communication and customer relationship can enhance customer satisfaction, highlighting the important role of customer relationship as a mediating variable. The findings of this study provide practical implications for port management, highlighting the need to focus on these areas to enhance overall satisfaction by building strong relationships with customers and contributing to the literature by exploring the relationships among trust, flexibility, communication, customer relationship and satisfaction in the context of cargo port services.
The Role of Service Quality and Price in Enhancing Customer Satisfaction Using the SPSS Regression Method Purwanto, Purwanto; Yulfiswandi, Yulfiswandi; Donal Mon, Muhammad
Moneter: Jurnal Keuangan dan Perbankan Vol. 13 No. 1 (2025): APRIL
Publisher : Universitas Ibn Khladun Bogor

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Abstract

This study aims to examine the impact reliability, responsiveness, assurance, empathy, tangible and price on satisfaction. This study investigates how the service provided by the management of Tanjung Uban Ferry Port. This study uses a quantitative methodology, collecting firsthand data through the use of questionnaires and multiple linear regression techniques. According to Roscoe's recommendation, the optimal sample size is 250 respondents; however, this study uses information from 311 respondents who use Tanjung Uban Ferry Port. to provide more representative and comprehensive results. reliability, responsiveness, assurance, empathy, tangibles and price are independent variables while customer satisfaction is the dependent variable. This study uses SPSS software. The statistical analysis confirms that responsiveness, assurance, empathy, tangibility, and price all have a meaningful and positive impact on customer satisfaction. However, the reliability element does not affect customer satisfaction. These findings improve current research on the correlation between service quality, price, and customer satisfaction by introducing an alternative model that explains this relationship. Referring to the research results For the managers of Tanjung Uban Ferry Port, referring to the research findings, it is important to maintain and improve physical facilities, especially infrastructure that has a direct impact on passengers, such as waiting rooms, pedestrian facilities, and parking facilities. These aspects are directly seen and experienced by passengers.
Going Concern Audit Opinion: Analysis The Effect Of Financial And Non-Financial Factors Qadarti Anjilni, Ratih; Handayani, Asih; Purwasih, Desy
Moneter: Jurnal Keuangan dan Perbankan Vol. 13 No. 1 (2025): APRIL
Publisher : Universitas Ibn Khladun Bogor

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Abstract

Many companies are experiencing declining revenues (profitability) and disrupted liquidity due to the pressures of the Covid-19 pandemic. The impact of this decline can raise questions about the ability of companies to continue in business. For this reason, companies are required to prepare financial statements on a going concern basis, with a higher level of consideration of the Covid-19 pandemic conditions than before the Covid-19 pandemic. This study aims to test whether there is an influence of financial factors such as debt default and company growth, as well as non-financial factors: Audit tenure on the going concern audit opinion. The empirical study in this study is the real estate and property sector as a research sample in the period 2018-2022. The sample was determined using the purposive sampling method. This study was analysed using logistic regression. Logistic regression is an appropriate statistical tool for this study, as the dependent variable is dichotomous. Hypotheses were tested and conclusions were drawn based on the Hosmer and Lemeshow test, the likelihood test, the Nagelkerke R-square and the correlation and classification test. The results of the study show that financial factors proxied by the variables debt default and company growth do not affect the going concern audit opinion, but non-financial factors with the variable audit tenure affect the acceptance of the going concern audit opinion.
Social Media Marketing on Brand Awareness, Brand Preference and Brand Image: A Comparison of Facebook, X and Instagram Laksamana, Patria; Iqbal, Muhammad; Maulani, Denia
Moneter: Jurnal Keuangan dan Perbankan Vol. 13 No. 1 (2025): APRIL
Publisher : Universitas Ibn Khladun Bogor

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Abstract

This study aims to empirically explore the influence of social media marketing on three fundamental dimensions of brand equity—brand awareness, brand preference, and brand image—within the banking sector. Data were collected from users of three widely used social media platforms: Facebook, X, and Instagram. A total of 283 valid responses were obtained, and the data were analyzed using Partial Least Squares Structural Equation Modeling (PLS-SEM) to evaluate the hypothesized relationships. A structured questionnaire was developed to test all research hypotheses, and a non-probability convenience sampling technique was employed, primarily due to its practicality, ease of implementation, and efficiency in accessing a broad audience within a limited timeframe and budget. PLS-SEM was chosen for its robustness in analyzing complex models with latent constructs and its suitability for theory building. The path analysis confirmed that social media marketing exerts a positive and statistically significant influence on brand awareness, brand preference, and brand image. Furthermore, the platform-specific findings reveal that Instagram is the most effective channel for enhancing brand image, while X is more effective in improving brand awareness and brand preference. These insights provide practical value for marketing professionals by informing strategic decisions on platform selection and content prioritization in social media campaigns.
The Effect of Compensation and Promotion on Job Satisfaction with Extrinsic Motivation as an Intervening Variable Hermanto, Bayu; Agung KJ, I Dewa Gede Agung KJ; Prihono, Ekak; Supriyadi, Supriyadi; Zaharuddin, Zaharuddin
Moneter: Jurnal Keuangan dan Perbankan Vol. 13 No. 1 (2025): APRIL
Publisher : Universitas Ibn Khladun Bogor

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Abstract

Compensation and promotion of office are two things that the main purpose of a person working. This study aims to determine the influence of compensation and job promotion on employee job satisfaction with extrinsic motivation as an intervening in PT Rumah Sakit Pelabuhan. The research method used a quantitative approach by distributing questionnaires to 89 samples of employees selected through stratified random sampling technique. Research data was analyzed using Partial Least Squares (PLS) through outer and inner test model. The results showed that the compensation effect on job satisfaction and employee extrinsic motivation. While promotion of office has no effect on job satisfaction but has an effect on employee extrinsic motivation. The extrinsic motivation effect on job satisfaction and become intervening compensation and promotion of position to employee job satisfaction in PT Rumah Sakit Pelabuhan. Job promotion system that is less transparent becomes a matter of concern to the company in order to provide maximum employee satisfaction.
Professional Learning Development for Classroom Action Research in Entrepreneurship Subjects in Indonesia Abdi Darmawan; S. Sicat, Alvin
Moneter: Jurnal Keuangan dan Perbankan Vol. 13 No. 1 (2025): APRIL
Publisher : Universitas Ibn Khladun Bogor

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32832/moneter.v13i1.1439

Abstract

The study adopted an Action Research (AR) framework in devising professional learning strategies that help improve the learning advancement among entrepreneurship teachers in Indonesia in enhancing the effectiveness of learning and students' engagement. The study was iterative: data was collected through cyclical phases of planning, action, observation, and reflection and was carried out with 15 educators at 5 high schools. We integrated Project-Based Learning (PBL) instructional practices and more use of digital tools. We administer pre- and post-intervention surveys, conduct classroom observations, and assess student performance. The results were significant improvements in teacher competencies, with post-intervention scores increasing by up to 30.77%, and student engagement increased from 68% to 85%. The study concludes that AR-based development strengthens entrepreneurship teaching, enhances student-centered learning, and offers a scalable, effective model for educational innovation in resource-limited environments.
Internet Individidual Use Of BRICS Countries In The 21st Centuries Per Mobile Cellular And Broadband Subscription Hutabarat, Francis
Moneter: Jurnal Keuangan dan Perbankan Vol. 13 No. 1 (2025): APRIL
Publisher : Universitas Ibn Khladun Bogor

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32832/moneter.v13i1.1440

Abstract

This study looks on the effect of mobile cellular subscription and broadband subscription on internet individual use of BRICS countries in the 21st centuries. This research applies a quantitative approach by selecting BRICS countries, namely Brazil, Russia, India, China and South Africa as samples. Research information was obtained from 2000 to 2022 from the countries that are members of the BRICS.  Samples were taken using a purposive sampling method, taking into account the appropriate size of 105 data for the research objectives. Data taken from the Our World in Data website and analyze using Eviews statistic software. From the results of the research that has been carried out, it can be concluded that Mobile cellular subscription has a significant influence on Internet Individual use in BRICS countries with the t-statistic found, 3.7860, 0.0003 probability. However, fixed broadband subscription sees different results. With this result, BRICS countries can value it and consider increasing the efficiency of mobile cellular subscriptions. Thus, the study suggests for BRICS countries to cultivate the benefit in economic growth, as people interacts with mobile phones and connectivity on the go, they who sees these opportunities will see mobile internet access facilitates the use of e-commerce platforms, mobile banking, and digital payment systems.
Analysis of the Influence of Discipline and Job Satisfaction on Employee Achievement Improvement in the Digital Era Kusumah, Anuraga; Suharti, Titing; Prasetia, Angga; Muzaky , Rizqi
Moneter: Jurnal Keuangan dan Perbankan Vol. 13 No. 1 (2025): APRIL
Publisher : Universitas Ibn Khladun Bogor

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Abstract

This study aims to analyze the influence of discipline and job satisfaction on employee work performance. The research method used is a quantitative approach with multiple linear regression analysis techniques. Data was obtained through the distribution of questionnaires to 53 respondents who were active employees. The results of the validity and reliability test showed that the research instrument was feasible to use. The results of the descriptive analysis showed that work discipline had an average score of 3.62, job satisfaction of 3.87, and work achievement of 4.15, which were generally included in the good category. Statistical tests showed that simultaneously discipline and job satisfaction had a significant effect on work performance, with a multiple correlation coefficient (R) of 0.753 and a determination coefficient (R²) of 0.568. This shows that 56.8% of the variation in work performance can be explained by both independent variables, while the rest is influenced by other factors. These findings reinforce the importance of managing discipline and job satisfaction simultaneously to improve employee performance. This research provides practical implications for management in designing data-based human resource policies.
The Effect of Green Marketing and Brand Image of Somethinc Cosmetic Products on Students’ Loyalty at FEBI UINSU Ritonga, Mei Anriani; Syarvina, Wahyu; Atika, Atika
Moneter: Jurnal Keuangan dan Perbankan Vol. 13 No. 1 (2025): APRIL
Publisher : Universitas Ibn Khladun Bogor

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Abstract

The Somethinc brand in 2024 is experiencing tight competition with other local brands that are also growing rapidly. This condition is a challenge for the owner of the Somethinc company to maintain its position as the main choice in the minds of consumers. Moreover, many other companies are increasingly showing concern for environmental issues, so they have adopted the concept of green marketing which may be more attractive and effective than the approach used by Somethinc. Within the scope of this research project, the objective is to ascertain the impact that green marketing and the brand image of certain cosmetic goods have on the loyalty of student consumers. An strategy that is quantitative and makes use of a questionnaire distribution method is used in this investigation. This research is being conducted with the participation of students who are enrolled in the Faculty of Islamic Economics and Business at the State Islamic University of North Sumatra. A method known as purposive sampling is used in this investigation. The strategy that is used is known as Structural Equation Modeling (SEM), which is based on variance and utilizes the Partial Least Square (PLS) method. The results of the study is suggest that the Green Marketing strategy and brand image used by Somethinc cosmetic goods are factors that lead to an increase in the level of student loyalty.
The Role of Reward Programs in Increasing Teacher Motivation at the Rumah Belajar Tutoring Institution Neng Ayu Sri wahyuni; Wahyuni, Sri; Rahmawati, Siti Sofiah; Bachtillah, Andriansyah; Utami, Wanda Yulia
Moneter: Jurnal Keuangan dan Perbankan Vol. 13 No. 1 (2025): APRIL
Publisher : Universitas Ibn Khladun Bogor

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Abstract

This study aims to explore the role of reward programs in increasing the motivation of tutoring teachers at Rumah Belajar. Using a qualitative method with a case study approach, data was collected through in-depth interviews with tutoring teachers involved in the reward program and literature review. The results show that the reward program plays a significant role in increasing teacher motivation, both intrinsically and extrinsically. Teachers feel appreciated for their contributions, which encourages improved performance and commitment to the teaching process. Additionally, the reward program creates a more collaborative and healthy competitive work environment. This research aligns with motivation theory, which states that recognition and appreciation can strengthen individual motivation. This study provides practical implications for the management of Rumah Belajar in designing more effective reward programs to motivate teachers.

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