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Ika Fathin Resti Martanti
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Sekolah Tinggi Teknologi Kedirgantaraan Jl. Parangtritis No.KM.4,5, Druwo, Bangunharjo, Kec. Sewon, Bantul, Daerah Istimewa Yogyakarta 55143
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INDONESIA
Flight Attendant Kedirgantaraan: Jurnal Public Relation, Pelayanan, Pariwisata
Published by Sekolah Tinggi Teknologi Kedirgantaraan
ISSN : 24601454     EISSN : 29626765     DOI : -
Core Subject : Science, Education, Social, Engineering,
Aerospace Engineering Decision Sciences, Operations Research & Management Social Sciences Transportation Other
Jurnal Flight Attendant Kedirgantaraan invites manuscripts in the areas of: - Services - Tourisms - Public Relation, and - Hospitality
Arjuna Subject : Umum - Umum
Articles 97 Documents
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Baggage Delivery Time and Its Impact on Garuda Indonesia Passenger Satisfaction Roni Gusman; Setyamartana Parman
Jurnal Flight Attendant Vol 7 No 2 (2025): Jurnal Flight Attendant Kedirgantaraan
Publisher : Sekolah Tinggi Teknologi Kedirgantaraan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56521/attendant-dirgantara.v7i2.1599

Abstract

This study aims to analyze the effect of Baggage Delivery Time (BDT) on passenger satisfaction with Garuda Indonesia at Sultan Syarif Kasim II Airport, Pekanbaru. The background of this research is based on the importance of post-flight services, particularly the speed of baggage delivery, as one of the key indicators of airline service quality that influences passengers’ final impressions. The research employed a quantitative approach using a survey and observational design. BDT data were obtained through direct observation of ground handling performance over four days of flights, while passenger satisfaction data were collected through questionnaires completed by 98 respondents. Data analysis was conducted using simple linear regression, t-test, and coefficient of determination (R²) with the aid of SPSS. The results showed that BDT has a positive and significant effect on passenger satisfaction, with a significance value of 0.035 (<0.05) and an R² of 0.045 (4.5%). These findings confirm that the faster the baggage delivery time, the higher the level of passenger satisfaction. The study recommends improving coordination between the airline and ground handling, optimizing conveyor belt facilities and Ground Support Equipment (GSE), and implementing a real-time baggage delivery monitoring system. Future research is suggested to include other variables such as staff communication quality and airport facility conditions.
Tourism Promotion Strategy at Juanda International Airport Surabaya to Build Destination Image Through Air Transportation Karimatun Nisak; Kartika Fajar Nieamah; Setyamartana Parman
Jurnal Flight Attendant Vol 7 No 2 (2025): Jurnal Flight Attendant Kedirgantaraan
Publisher : Sekolah Tinggi Teknologi Kedirgantaraan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56521/attendant-dirgantara.v7i2.1627

Abstract

Juanda International Airport in Surabaya is a gateway for tourists traveling to destinations in East Java. An extensive promotional strategy can attract large numbers of tourists, impacting the air transportation sector and the economies of communities surrounding tourist areas. This greatly influences the image of tourist destinations and the achievement of the right market targets. This study aims to identify the promotional strategies employed by Juanda International Airport to promote tourism growth and foster a positive destination image through air transportation. The research method used in this study is a qualitative approach. Previously, the author conducted an observation at Juanda International Airport in Surabaya using a structured interview method designed according to the research indicators and a photo study as a data collection technique. This study uses the SWOT analysis technique to develop new strategies. A study of tourism promotion strategies at Juanda International Airport in Surabaya indicates that strengthening tourism promotion through social media is essential. Tourist Information Centers (TICs) play a key role in helping tourists find and choose destinations. The airport's tourism promotion activities include holding traditional events, which are well-organized thanks to the collaboration between Angkasa Pura I and the Government Cultural Office. These events provide tourists with an interesting and memorable experience as they begin their trip to East Java.
Analisis Business Model Canvas (BMC) dalam Pengembangan Marketplace Perikanan Online di Kabupaten Pacitan Lutfiana Dahlan; Dila Damayanti
Jurnal Flight Attendant Vol 8 No 1 (2026): Jurnal Flight Attendant Kedirgantaraan
Publisher : Sekolah Tinggi Teknologi Kedirgantaraan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56521/attendant-dirgantara.v8i1.1835

Abstract

The fisheries sector in coastal areas faces complex structural challenges, including middlemen dominance and a lack of price transparency. This research aims to analyze the feasibility of implementing an online marketplace business model through the Business Model Canvas (BMC) approach in Pacitan Regency. Using a qualitative descriptive method with 11 informants, data validity was ensured through source and technique triangulation. The results show that the current AS-IS model is characterized by the absolute dependence of fishermen on collectors through the debt-bondage (ijon) system. The TO-BE model design offers great transformational potential through market disintermediation and the revitalization of cooperatives as technology aggregators. However, gap analysis concludes that the realization of this potential determinately depends on meeting physical prerequisites, namely the availability of cold storage infrastructure and the enhancement of fishermen's digital literacy to overcome supply chain bottlenecks. This research recommends a socio-cultural approach through the role of cooperative institutions to ensure the sustainability of the digital ecosystem. Keywords: Business Model Canvas, Marketplace Online, Fish Supply Chain, Transformational Potential, Digital Literacy.
Prototipe Sistem Keamanan Bandara Berdasarkan Data Citra Wajah Benaya Yoyada; Muhammad Luqman Bukhori; Edi Sofyan
Jurnal Flight Attendant Vol 8 No 1 (2026): Jurnal Flight Attendant Kedirgantaraan
Publisher : Sekolah Tinggi Teknologi Kedirgantaraan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56521/attendant-dirgantara.v8i1.1874

Abstract

This study presents the development and performance evaluation of an airport security gate prototype based on facial recognition technology to enhance verification efficiency and minimize human error in passenger identity checks. The proposed system utilizes Raspberry Pi 4 as the main embedded controller, integrated with a USB camera for image acquisition, MTCNN (Multi-Task Cascaded Convolutional Networks) for robust face detection, FaceNet pretrained model for deep feature extraction, and Support Vector Machine (SVM) for identity classification. Output components include an I2C LCD module for real-time status display and a servo motor for automated gate access control. Experimental testing was conducted on five enrolled individuals with a dataset of 700 facial images (224×224 pixels) captured under varying lighting conditions. Results demonstrated recognition accuracy of 96–98% under optimal lighting conditions (108 lux) with an average response time of 5–7 seconds. However, system performance significantly degraded under low illumination (37 lux) and non-frontal face positions, indicating environmental sensitivity. The closed-loop architecture with common ground implementation ensured stable stand-alone operation. This prototype offers a low-cost, automated alternative to conventional manual verification systems, though further development is required to enhance robustness in diverse environmental conditions and enable real-time enrollment capabilities.
Pengaruh Kepuasan Kerja dan Motivasi Kerja terhadap Kinerja Karyawan pada Unit Apron Movement Control (AMC) di Bandar Udara Internasional Yogyakarta Melati Kurniati; Djoko Widagdo
Jurnal Flight Attendant Vol 8 No 1 (2026): Jurnal Flight Attendant Kedirgantaraan
Publisher : Sekolah Tinggi Teknologi Kedirgantaraan

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

Aviation security and safety are very fundamental things that airports need to pay attention to. In terms of aviation safety, the role of the Apron Movement Control (AMC) Unit is certainly not spared. AMC itself is a very important unit and has a very big role in aviation safety factors. The objectives of this research are: (1) to determine the effect of job satisfaction on employee performance, (2) to determine the effect of work motivation on employee performance, and (3) to find out how much influence job satisfaction and work motivation have on employee performance at the Apron Movement Control (AMC) unit at Yogyakarta International Airport. The research method used is quantitative. Descriptive Meanwhile, the sampling technique used is non-probability sampling, saturated sampling type. The results of this research show that: 1) based on the results of the t test, it shows that job satisfaction has a positive effect on employee performance, while work motivation shows that the results have no effect on employee performance. 2) Based on the results of the f test, it shows that job satisfaction and work motivation together have a positive and significant effect on employee performance.
Pengaruh Kenyamanan Kursi Ruang Tunggu dan Kebersihan Toilet terhadap Kepuasan Penumpang Bandar Udara Adi Soemarmo Regan Farrel Alvyko; Kifni Yudianto
Jurnal Flight Attendant Vol 8 No 1 (2026): Jurnal Flight Attendant Kedirgantaraan
Publisher : Sekolah Tinggi Teknologi Kedirgantaraan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56521/attendant-dirgantara.v8i1.1973

Abstract

The quality of physical facilities (tangibles) within an airport environment plays an essential role in shaping the perception and comfort level of air transportation users. This study aims to examine and empirically analyze the effect of waiting room chair comfort quality and toilet cleanliness on passenger satisfaction in the departure area of Adi Soemarmo Airport, Surakarta. This study utilizes an associative quantitative research design by distributing structured questionnaires to 100 respondents selected via the accidental sampling method. The data analysis techniques applied include instrument tests (validity and reliability), classical assumption tests, and multiple linear regression analysis using statistical software. The results of partial hypothesis testing indicate that the comfort quality of waiting room chairs has a positive and significant effect on passenger satisfaction (t = 7.459; p < 0.05). Similarly, the toilet cleanliness variable is proven to have a positive and significant effect on passenger satisfaction (t = 3.020; p<0.05). Simultaneously, both independent variables significantly impact the dependent variable (F = 36.185; p < 0.05). The coefficient of determination () obtained is 0.427, indicating that 42.7% of the variation in passenger satisfaction can be explained by waiting room chair comfort and toilet cleanliness, while the remaining portion is influenced by other external factors outside this regression model. The theoretical and practical implications of these findings are further discussed to support the optimization of airport facilities management.
Analisis Strategi Pemasaran Maskapai Citilink dalam Meningkatkan Jumlah Penumpang Rute Semarang-Banjarmasin di Bandar Udara Internasional Jenderal Ahmad Yani Semarang Annisa Pratiwi; Sri Sutarwati
Jurnal Flight Attendant Vol 8 No 1 (2026): Jurnal Flight Attendant Kedirgantaraan
Publisher : Sekolah Tinggi Teknologi Kedirgantaraan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56521/attendant-dirgantara.v8i1.2024

Abstract

The domestic aviation industry in Indonesia continues to experience significant growth, in line with high public mobility and the demand for interregional connectivity. Facing increasingly fierce competition on the Semarang-Banjarmasin (SRG-BDJ) route at Jenderal Ahmad Yani International Airport in Semarang, Citilink must implement targeted marketing strategies to increase passenger numbers. This study aims to determine the marketing strategies implemented, and to identify the challenges and solutions encountered in implementing marketing strategies to increase passenger numbers on the SRG-BDJ route at Jenderal Ahmad Yani International Airport in Semarang. This study employed a descriptive qualitative research method to obtain valid data with the aim of describing the phenomenon under study in depth and as it is. Data were obtained through observation, interviews, and documentation. Analysis was conducted using an inductive approach, drawing general conclusions based on facts and findings in the field. The data sources for this study were obtained from primary and secondary data. The author used data reduction, presentation, and conclusion-drawing techniques for data analysis. The results of this study indicate that Citilink implemented a marketing mix (7P) that included a relatively new Airbus A320 aircraft, competitive pricing, technology utilization such as easy ticket purchasing, social media promotions, friendly and professional service, efficient operational processes, and tangible evidence of aircraft condition and a strong airline image. This strategy was supported by a relevant STP that attracted passengers to the SRG-BDJ route, despite facing obstacles such as intense competition, limited fleet size and flight frequency, and the challenge of balancing price and service quality as a Low-cost carrier (LCC). To address these challenges, Citilink created added value, optimized its fleet, improved on-time departures, and enhanced service quality to increase passenger numbers.

Page 10 of 10 | Total Record : 97

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