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Ika Fathin Resti Martanti
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ika.fathin@sttkd.ac.id
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Sekolah Tinggi Teknologi Kedirgantaraan Jl. Parangtritis No.KM.4,5, Druwo, Bangunharjo, Kec. Sewon, Bantul, Daerah Istimewa Yogyakarta 55143
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INDONESIA
Flight Attendant Kedirgantaraan: Jurnal Public Relation, Pelayanan, Pariwisata
Published by Sekolah Tinggi Teknologi Kedirgantaraan
ISSN : 24601454     EISSN : 29626765     DOI : -
Core Subject : Science, Education, Social, Engineering,
Aerospace Engineering Decision Sciences, Operations Research & Management Social Sciences Transportation Other
Jurnal Flight Attendant Kedirgantaraan invites manuscripts in the areas of: - Services - Tourisms - Public Relation, and - Hospitality
Arjuna Subject : Umum - Umum
Articles 92 Documents
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Baggage Delivery Time and Its Impact on Garuda Indonesia Passenger Satisfaction Gusman, Roni; Parman, Setyamartana
Jurnal Flight Attendant Vol 7 No 2 (2025): Jurnal Flight Attendant Kedirgantaraan
Publisher : Sekolah Tinggi Teknologi Kedirgantaraan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56521/attendant-dirgantara.v7i2.1599

Abstract

This study aims to analyze the effect of Baggage Delivery Time (BDT) on passenger satisfaction with Garuda Indonesia at Sultan Syarif Kasim II Airport, Pekanbaru. The background of this research is based on the importance of post-flight services, particularly the speed of baggage delivery, as one of the key indicators of airline service quality that influences passengers’ final impressions. The research employed a quantitative approach using a survey and observational design. BDT data were obtained through direct observation of ground handling performance over four days of flights, while passenger satisfaction data were collected through questionnaires completed by 98 respondents. Data analysis was conducted using simple linear regression, t-test, and coefficient of determination (R²) with the aid of SPSS. The results showed that BDT has a positive and significant effect on passenger satisfaction, with a significance value of 0.035 (<0.05) and an R² of 0.045 (4.5%). These findings confirm that the faster the baggage delivery time, the higher the level of passenger satisfaction. The study recommends improving coordination between the airline and ground handling, optimizing conveyor belt facilities and Ground Support Equipment (GSE), and implementing a real-time baggage delivery monitoring system. Future research is suggested to include other variables such as staff communication quality and airport facility conditions.
Tourism Promotion Strategy at Juanda International Airport Surabaya to Build Destination Image Through Air Transportation Nisak, Karimatun; Nieamah, Kartika Fajar; Parman, Setyamartana
Jurnal Flight Attendant Vol 7 No 2 (2025): Jurnal Flight Attendant Kedirgantaraan
Publisher : Sekolah Tinggi Teknologi Kedirgantaraan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56521/attendant-dirgantara.v7i2.1627

Abstract

Juanda International Airport in Surabaya is a gateway for tourists traveling to destinations in East Java. An extensive promotional strategy can attract large numbers of tourists, impacting the air transportation sector and the economies of communities surrounding tourist areas. This greatly influences the image of tourist destinations and the achievement of the right market targets. This study aims to identify the promotional strategies employed by Juanda International Airport to promote tourism growth and foster a positive destination image through air transportation. The research method used in this study is a qualitative approach. Previously, the author conducted an observation at Juanda International Airport in Surabaya using a structured interview method designed according to the research indicators and a photo study as a data collection technique. This study uses the SWOT analysis technique to develop new strategies. A study of tourism promotion strategies at Juanda International Airport in Surabaya indicates that strengthening tourism promotion through social media is essential. Tourist Information Centers (TICs) play a key role in helping tourists find and choose destinations. The airport's tourism promotion activities include holding traditional events, which are well-organized thanks to the collaboration between Angkasa Pura I and the Government Cultural Office. These events provide tourists with an interesting and memorable experience as they begin their trip to East Java.

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