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Ika Fathin Resti Martanti
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Sekolah Tinggi Teknologi Kedirgantaraan Jl. Parangtritis No.KM.4,5, Druwo, Bangunharjo, Kec. Sewon, Bantul, Daerah Istimewa Yogyakarta 55143
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INDONESIA
Flight Attendant Kedirgantaraan: Jurnal Public Relation, Pelayanan, Pariwisata
Published by Sekolah Tinggi Teknologi Kedirgantaraan
ISSN : 24601454     EISSN : 29626765     DOI : -
Core Subject : Science, Education, Social, Engineering,
Aerospace Engineering Decision Sciences, Operations Research & Management Social Sciences Transportation Other
Jurnal Flight Attendant Kedirgantaraan invites manuscripts in the areas of: - Services - Tourisms - Public Relation, and - Hospitality
Arjuna Subject : Umum - Umum
Articles 87 Documents
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Pengaruh Kualitas Pelayanan Petugas AVSEC terhadap Kepuasan Staf di Security Check Point Bandara International Juanda Sidoarjo Rahman, Fiqri Maulana; Tamara, Amelia Puspa
Jurnal Flight Attendant Vol 6 No 2 (2024): Jurnal Flight Attendant Kedirgantaraan
Publisher : Sekolah Tinggi Teknologi Kedirgantaraan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56521/attendant-dirgantara.v6i2.1221

Abstract

In addition to the poor quality of information provided by fellow aviation security officers at SCP-1 Juanda International Airport, Sidoarjo, officer activities are also often hampered by frequent miscommunication between aviation security officers and tenant officers and airline officers at the security check point. This will affect staff satisfaction. On this basis, this article examines the effect of service quality on staff satisfaction. The study was conducted using a quantitative method by distributing questionnaires to 100 respondents to collect primary data. Sampling was carried out using the non-probability sampling method. The collected data were then analyzed using simple linear regression, partial test (T test), and coefficient of determination. The results showed that the t-count value was 9.087 (> t table of 1.994) with a significance level of 0.00 (<0.05). The service quality variable has an influence of 54.8% on the level of employee satisfaction.
Hambatan Komunikasi bagi Efektivitas Kinerja Pegawai (Studi pada Bagian Record Center DPRD Provinsi Sumatera Selatan) Kurniawan, Ferdi Taufik
Jurnal Flight Attendant Vol 6 No 2 (2024): Jurnal Flight Attendant Kedirgantaraan
Publisher : Sekolah Tinggi Teknologi Kedirgantaraan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56521/attendant-dirgantara.v6i2.1312

Abstract

The research method chosen is a qualitative research method using observational scientific research methods. Observation is a direct observation technique at the research site. Through observation, researchers can directly understand the context and dynamics of employee communication which is difficult to measure using quantitative methods. Observations are carried out to collect data, determine the conditions that occur, or prove the correctness of the research design which allows comprehensive qualitative data collection. Research shows that the main obstacles to communication are physical factors such as limited space and technical problems with communication tools. This disruption causes reduced employee adjustment and productivity. Improving performance efficiency requires improving communication infrastructure and related employee training.
Pengaruh Komunikasi Interpersonal terhadap Kinerja Karyawan (Studi Kasus pada Record Center Kantor DPRD Provinsi Sumatera Selatan) Salsabila, Klara
Jurnal Flight Attendant Vol 7 No 1 (2025): Jurnal Flight Attendant Kedirgantaraan
Publisher : Sekolah Tinggi Teknologi Kedirgantaraan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56521/attendant-dirgantara.v7i1.1314

Abstract

Communication is a behavior that allows humans to receive and convey information according to needs. Interpersonal communication is part of many of communication because of its spontaneous nature and immediate feedback. Interpersonal communication can be done both face-to-face and through the media, and both often unconsciously affect various aspects of life, including in a professional setting, Within the framework of an organization, such as in the workplace, interpersonal communication requires a process to achieve the desired performance. Effective interpersonal communication can convey information quickly and provide clearer ideas, which is very important in a work environment. This Research seeks to examine the impact of interpersonal communication on employee effectiveness at the Record Center of the South Sumatra Provincial Parliament Office. The research method used is qualitative descriptive, which explains The impact of interpersonal communication employee effectiveness in the unit. The outcome of the study show that interpersonal communication plays a crucial a role in improving work performance, as it allows for effective information exchange, builds good working relationships, and creates a harmonious work environment. Through good communication, employees can more easily understand tasks, receive feedback, and resolve conflicts quickly, which ultimately increases individual and team motivation, collaboration, and productivity.
Kajian Jalan Inspeksi (Check Road) Guna Meningkatkan Keamanan di Sisi Udara Bandar Udara Adi Soemarmo Boyolali Chaksono, Fanji; Soebagio, Agoes; Lina Rosmayanti
Jurnal Flight Attendant Vol 7 No 1 (2025): Jurnal Flight Attendant Kedirgantaraan
Publisher : Sekolah Tinggi Teknologi Kedirgantaraan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56521/attendant-dirgantara.v7i1.1508

Abstract

The airport perimeter is a critical area in aviation security. This study aims to assess the condition of the perimeter inspection road at Adi Soemarmo International Airport in Boyolali and explore improvement efforts. Using a qualitative descriptive approach through observation, interviews, and document analysis, the findings reveal that the inspection road is not fully connected and does not meet technical standards such as width, surface quality, lighting, and drainage. These issues hinder patrol effectiveness and increase security risks. The study recommends infrastructure improvements, installation of lighting and CCTV, and road connectivity enhancements to improve operational efficiency and airport security.
Analisis Koordinasi Petugas Apron Movement Control (AMC) dalam Menangani Pergerakan Pesawat Udara di Bandar Udara Mopah Merauke Wulandari, Nur Cahya; Ulfa, Rosiana
Jurnal Flight Attendant Vol 7 No 1 (2025): Jurnal Flight Attendant Kedirgantaraan
Publisher : Sekolah Tinggi Teknologi Kedirgantaraan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56521/attendant-dirgantara.v7i1.1363

Abstract

In an effort to improve flight safety, coordination of Apron Movement Control (AMC) officers is an important factor that must be considered. The main goal is to reduce the number of service delays and achieve maximum targets. This study aims to determine the performance of Apron Movement Control (AMC) officers in handling aircraft movements at Mopah Merauke Airport and to determine what obstacles are faced by Apron Movement Control (AMC) unit officers when handling aircraft movements at Mopah Merauke Airport and how to solve them.This research was conducted at Mopah Merauke Airport with an observation process in the field and data collection was carried out on September 5, 2023–September 30, 2023. This research is a qualitative descriptive study. Data collection was reviewed directly through interviews, observations, and documentation activities at Mopah Merauke Airport.This study provides results that the coordination of AMC officers in handling aircraft movements at Mopah Merauke Airport requires unity of action, effective communication, clear division of labor, and strict discipline. Each of these indicators is interrelated to ensure that apron operations run safely, efficiently, and according to schedule. AMC officers at Mopah Merauke Airport face various obstacles in handling aircraft movements on the apron, ranging from limited infrastructure, extreme weather conditions, ineffective communication and operational disruptions from external parties. To overcome these obstacles, various solutions are needed that involve improving infrastructure and using sophisticated technology, socializing with airport authorities and controlling wild animals.
Analisis Strategi Pelayanan Jasa Airfreight PT Combi Logistics Indonesia Cabang Yogyakarta Arianto, Fajar; Dewantari, Aditya
Jurnal Flight Attendant Vol 7 No 1 (2025): Jurnal Flight Attendant Kedirgantaraan
Publisher : Sekolah Tinggi Teknologi Kedirgantaraan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56521/attendant-dirgantara.v7i1.1542

Abstract

Layanan airfreight merupakan salah satu unit usaha strategis PT. Combi Logistics Indonesia yang mengandalkan moda transportasi udara untuk memenuhi kebutuhan distribusi barang secara cepat, tepat, dan aman, baik di tingkat domestik maupun internasional. Namun, dalam pelaksanaannya, layanan ini menghadapi berbagai tantangan seperti persaingan industri yang ketat, dinamika harga, regulasi penerbangan, serta perubahan ekonomi global. Penelitian ini bertujuan untuk menganalisis strategi pelayanan yang diterapkan dalam layanan airfreight serta mengidentifikasi faktor-faktor yang mempengaruhi efektivitasnya. Penelitian dilaksanakan selama periode pengiriman logistik customer pada bulan April 2025. Penelitian ini menggunakan metode kualitatif dengan pendekatan deskriptif untuk menganalisis strategi PT Combi Logistics Indonesia Cabang Yogyakarta dalam melaksanakan prosedur administrasi dokumen dan proses layanan jasa airfreight. Analisis dilakukan terhadap prosedur administrasi dokumen, serta proses layanan jasa airfreight dimulai dari penerimaan barang kiriman, penerbitan dokumen hingga proses pemuatan ke atas pesawat. Data dikumpulkan melalui studi dokumentasi, wawancara, dan observasi terhadap prosedur administrasi dokumen serta proses penanganan logistik di bandar udara. Hasil penelitian menunjukkan bahwa Proses pelayanan jasa airfreight di PT. Combi Logistics Indonesia Cabang Yogyakaarta dilaksanakan secara sistematis dan terstruktur dengan menjalankan prosedur operasional pelayanan ekspor melalui airfreight yang sesuai dengan prinsip manajemen strategi pelayanan jasa. Namun, pelaksanaannya masih menghadapi tantangan, terutama dalam hubungan dengan pelanggan dan maskapai, seperti keterbatasan informasi real-time dan jadwal yang tidak konsisten, dinamika kebijakan maskapai serta perubahan regulasi pemerintah turut memperumit perencanaan dan kesiapan operasional.
Kajian Penanganan Wildlife Hazard Guna Meningkatkan Keselamatan di Sisi Udara Bandar Udara Sultan Thaha Jambi Aqmar, Eldy Dhafina Frahmandar; Soebagio, Agoes; Rosmayanti, Lina
Jurnal Flight Attendant Vol 7 No 1 (2025): Jurnal Flight Attendant Kedirgantaraan
Publisher : Sekolah Tinggi Teknologi Kedirgantaraan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56521/attendant-dirgantara.v7i1.1557

Abstract

Sultan Thaha Jambi Airport is located close to the city center, only two kilometers away, but there are still many forests around it. Due to its strategic but also vulnerable location, it is very common for wild animals to enter the airport area. The purpose of this study was to identify the causal factors and to find out how to handle wild animals at Sultan Thaha Airport. To overcome this problem, a Safety Risk & Quality Control Unit was formed whose task is to ensure the safety and quality of flights at this airport. This study was conducted by direct observation in the field, and collecting data from related documents. The results of this study concluded that the factors causing wildlife hazards at Sultan Thaha Jambi Airport come from internal conditions, such as infiltration ponds, tall grass, bushes, and trees that are habitats for wild animals. External factors include the existence of residential areas, rice fields, garbage dumps, ponds, fish ponds, and forests around the airport that attract wild animals. Internal handling is carried out through habitat management, such as installing fences and pruning vegetation, although it is still in the process of being repaired. External handling involves cooperation with BKSDA, PERBAKIN, authorities, and the community to evict, record, and regulate land use so as not to attract wild animals to the airport area.

Page 9 of 9 | Total Record : 87

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