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Lembaga Penelitian dan Pengabdian Kepada Masyarakat (LPPM) Sekolah Tinggi Ilmu Ekonomi Trianandra Jl. Diponegoro No.69, Dusun I, Wirogunan, Kec. Kartasura, Kabupaten Sukoharjo, Jawa Tengah 57166 ; Email : lppm@stie-trianandra.ac.id
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INDONESIA
Jurnal bintang manajemen
Published by Sekolah Tinggi Ilmu Ekonomi Trianandra
ISSN : 29636035     EISSN : 29634830     DOI : 10.55606
Core Subject : Science,
Decision Sciences, Operations Research & Management
Manajemen Sumberdaya Manusia , Manajemen Keuangan, Manajemen Pemasaran, Manajemen Sektor Publik, Manajemen Operasional, Manajemen Rantai Pasokan, Corporate Governance, Etika Bisnis, Akuntansi Manajemen dan Pasar Modal dan Investasi.
Arjuna Subject : Bisnis, Menejemen, dan Akutansi (semua kategori) - Strategi dan Menejemen
Articles 264 Documents
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The Influence of Hospital Facilities and Services on Patient Satisfaction with Hospital Image as an Intervening Variable at Haji Abdul Manan Simatupang General Hospital Hamidah Sari Siregar; Yusniar Lubis; Sofiyan Sofiyan
Jurnal Bintang Manajemen Vol. 1 No. 3 (2023): September : Jurnal Bintang Manajemen
Publisher : Pusat Riset dan Inovasi Nasional

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55606/jubima.v1i3.1848

Abstract

The number of complaints from patients who are being treated at the hospital has become evidence that the management of the service system has not paid enough attention to it. So it is necessary to examine in depth the causes of these problems. That is what underlies the researcher wants to find out whether hospital facilities and services have an effect on patient satisfaction with hospital image as an intervening variable at the Haji Abdul Manan Regional General Hospital. This type of research uses causal research which aims to test hypotheses on a causal relationship between one variable and another. The study sample consisted of 315 patients. The results of the study show that hospital facilities have a significant influence on patient satisfaction. Because with the appropriate facilities, patients will feel comfortable visiting the hospital. Likewise, hospital services also have a very large influence on the level of patient satisfaction. With good and comfortable service. Then the patient will get calm and will speed up the healing process for the patient. So it was concluded that quality and service greatly influence patient satisfaction at Umun Regional Haji Abdul Manan Simatupang Hospital.
Pengaruh Retailing Mix Dan Service Quality Terhadap Kepuasan Konsumen Pada Bolly Sila Kabupaten Bima Reni Reni; Ismunandar Ismunandar
Jurnal Bintang Manajemen Vol. 1 No. 3 (2023): September : Jurnal Bintang Manajemen
Publisher : Pusat Riset dan Inovasi Nasional

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55606/jubima.v1i3.1851

Abstract

Consumer satisfaction will be formed if it can meet the basic expectations of consumers. Many factors influence consumer satisfaction, including Retailing Mix and Service Quality. The purpose of this research is to determine whether there is an influence of Retailing Mix on customer satisfaction at Bolly Sila Bima Regency, to determine whether there is an effect of Service Quality on customer satisfaction at Bolly Sila Bima Regency and to determine whether there is an effect of Retailing Mix and Service Quality on customer satisfaction at Bolly Sila Bima Regency. The population in this study were consumers of Bolly Sila, Bima Regency, who had shopped at Bolly Sila, Bima Regency. The sample was determined by accidental sampling technique with 60 respondents. The data collection method used was a questionnaire (questionnaire), observation and literature study. Data analysis techniques used in this study were instrument tests (validity test and reliability test), multiple linear regression analysis, T test, f test, correlation coefficient and determination coefficient using the SPSS 20 program. Based on the results of data processing with the T test method, and F test, it is known that the Retailing Mix and Service Quality variables simultaneously have a significant effect on Consumerr Satisfaction at Bolly Sila, Bima Regency. Partially, the results of this study indicate that the Retailing Mix variable has a significant effect on consumer satisfaction at Bolly Sila, Bima Regency. Meanwhile, Service Quality has no significant effect on Consumer Satisfaction at Bolly Sila, Bima Regency.
Pengaruh Kompensasi, Disiplin Kerja Dan Turnover Intetion Terhadap Kinerja Karyawan Koperasi Bina Usaha Kota Bima Suharni Suharni; Kartin Aprianti
Jurnal Bintang Manajemen Vol. 1 No. 4 (2023): Desember : Jurnal Bintang Manajemen
Publisher : Pusat Riset dan Inovasi Nasional

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55606/jubima.v1i4.1852

Abstract

This study aims to determine the effect of compensation, work discipline, turnover intention on the performance of employees of the Bima City Business Development Cooperative. The approach used in this research is using an associative approach. The sample in this research is 32 respondents. Data collection techniques used are observation, questionnaires, and literature study. The data analysis techniques used were validity and reliability tests, classical assumption tests, multiple linear regression analysis, correlation coefficients, coefficients of determination, t tests, and F tests processed using the Statistical Product and Service Solution (SPSS) version 20 program. The results showed that compensation (X1), work discipline (X2) and turnover intention (X3) simultaneously have a significant effect on the performance of employees of the Bima City Business Development Cooperative. with an effect of 66.8%.
Pengaruh Komunikasi Dan Lingkungan Kerja Terhadap Semangat Kerja Pegawai Pada Dinas Koperasi, Perindustrian Dan Perdagangan Kota Bima M.Taufik; Mulyadin Mulyadin
Jurnal Bintang Manajemen Vol. 1 No. 4 (2023): Desember : Jurnal Bintang Manajemen
Publisher : Pusat Riset dan Inovasi Nasional

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55606/jubima.v1i4.1853

Abstract

This study aims to determine the effect of communication and the work environment on employee morale at the Office of Cooperatives, Industry and Trade in Bima City. The approach used in this research is using an associative approach. The sample in this research is 40 respondents. Data collection techniques used are observation, questionnaires, and literature study. The data analysis techniques used were validity and reliability tests, classical assumption tests, multiple linear regression analysis, correlation coefficients, coefficients of determination, t tests, and F tests processed using the Statistical Product and Service Solution (SPSS) version 20 program. The results showed that communication (X1) and work environment (X2) have a significant effect on employee morale at the Office of Cooperatives, Industry and Trade of the City of Bima with an effect of 56.2%.
Pengaruh Motivasi Kerja Dan Budaya Organisasi Terhadap Produktivitas Kerja Karyawan Pada PT Natura Indoland Febrian Dini; Andi Heru Susanto
Jurnal Bintang Manajemen Vol. 1 No. 3 (2023): September : Jurnal Bintang Manajemen
Publisher : Pusat Riset dan Inovasi Nasional

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55606/jubima.v1i3.1861

Abstract

This study aims to determine the influence of work motivation and organizational culture on the work productivity of PT Natura Indoland employees. The approach used was quantitative, the research design was associative with a total of 95 respondents. The research instrument uses questionnaire distribution, in data analysis using several tests conducted using the SPSS program. The result of the analysis is known that work motivation has no effect on work productivity with a magnitude of -1.71% influence, while organizational culture has an influence on work productivity with a magnitude of 27,56% and a large influence of the two variables X on Y of 66,3%. As a company, we must pay more attention to work motivation and organizational culture in the company so that employee work productivity is maintained.
Analisis Laporan Keuangan Segmentasi Pada Perusahaan PT Kino Indonesia Tbk Icha Nurfadhilla; Windi Julianti; Yustin Giftiani; Siti Rodiah
Jurnal Bintang Manajemen Vol. 1 No. 3 (2023): September : Jurnal Bintang Manajemen
Publisher : Pusat Riset dan Inovasi Nasional

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55606/jubima.v1i3.1862

Abstract

Companies going public usually make disclosures on the reporting of segmentation of their company's operations. Segmentation reporting aims for stakeholders to see the company's financial statements behind the consolidated amount for each component that makes up the entity. In PT Kino Indonesia Tbk there are five segments in it, including body care, beverages, food, pharmaceuticals and pet food. This study aims to analyze the segment in accordance with the ten percent test of revenue, profit and loss and assets in the 2018-2022 Annual Report. In analyzing this segment report in accordance with PSAK number 5. The method carried out in this study is a qualitative descriptive method. The results of research at PT Kino Indonesia Tbk, it can be concluded that from these three tests, the average segment that can be reported is the segment (body care, beverages, and food) because it passed the ten percent test. While in the segment (pharmaceutical and pet food) All three tests could not be reported because they did not pass the 10% test. Thus, PT Kino Indonesia Tbk and subsidiaries from 2018 to 2022 are still less effective in implementing PSAK 5.
Pengaruh Social Media Marketing Dan Celebrity Endorser Terhadap Purchase Intention Dengan Brand Awareness Sebagai Variabel Intervening Sultan Hasan Nudin; R.A. Nurlinda
Jurnal Bintang Manajemen Vol. 1 No. 3 (2023): September : Jurnal Bintang Manajemen
Publisher : Pusat Riset dan Inovasi Nasional

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55606/jubima.v1i3.1868

Abstract

The research objective was to determine the direct effect of social media marketing and celebrity endorsers on purchase intention, then to determine the direct effect of social media marketing, celebrity endorsers, brand awareness on purchase intention and the final objective is to determine the indirect effect of social media marketing, celebrity endorsers on purchase intention through brand awareness. Data collection was carried out through a survey with a questionnaire. Distribution of questionnaires using the Google form via social media. The population in this study are all people who know Erigo products. Questionnaires collected as many as 160 respondents. The sampling technique is non-probability with a purposive sampling procedure. In this study using a quantitative approach. The results of the research analysis, namely social media marketing, celebrity endorsers have a positive effect on purchase intention. social media marketing, celebrity endorser, brand awareness has a positive effect on purchase intention. Social media marketing has a positive effect on purchase intention through brand awareness and celebrity endorsers have a positive effect on purchase intention through brand awareness. The results of the study are expected to provide input to everyone to find out about social media marketing and celebrity endorsers which can increase product brand awareness and raise the intention to buy Erigo products.
Analisis Kinerja Unit Lost And Found Dalam Penanganan Bagasi Hilang Dan Rusak Maskapai Wings Air Di PT. Merpati Angkasa Abadi Bandar Udara Sultan Muhammad Kaharuddin III Sumbawa Faril Aditya Pratama; Febriansyah Ignas Pradana
Jurnal Bintang Manajemen Vol. 1 No. 3 (2023): September : Jurnal Bintang Manajemen
Publisher : Pusat Riset dan Inovasi Nasional

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55606/jubima.v1i4.1869

Abstract

This study was made to determine the performance of Lost and Found unit in handling lost and damaged baggage, which aims to analyze the performance of Lost and Found unit in handling lost and damaged baggage at PT Merpati Angkasa Abadi Sultan Muhammad Kaharuddin III Sumbawa Airport. The research method uses a qualitative method, namely with the stages of observation, interviews, and documentation. It is known that the Lost and Found unit of Wings Airline at PT Merpati Angkasa Abadi Sultan Muhammad Kaharuddin III Sumbawa Airport is not in accordance with the SOP (Standard Operational Procedure), and there are several things that must be further improved by the Lost and Found unit in the future in carrying out its duties and taking full responsibility for passenger inconvenience about problems regarding luggage. It is expected to improve the form and quality of better performance for lost and found unit officers in handling Wings Air airline passenger baggage in order to minimize and avoid baggage irregularities and things that harm for passengers.
Pengaruh Kepercayaan, Kemudahan, Brand Image Dan Kualitas Informasi Terhadap Keputusan Pembelian Pada Pengguna E-Commerce Shopee (Studi Kasus pada Pengguna Aplikasi Shopee di Kota Sukoharjo) Ana Dewi Marsalin; Christiawan Hendratmoko
Jurnal Bintang Manajemen Vol. 1 No. 3 (2023): September : Jurnal Bintang Manajemen
Publisher : Pusat Riset dan Inovasi Nasional

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55606/jubima.v1i3.1870

Abstract

This study seeks to ascertain how Shopee's online purchase choice is influenced by trust, convenience, brand image, and quality of information. The research results were evaluated using a quantitative research methodology based on respondents' responses on a Likert scale. The population of this study is every resident of Sukoharjo City, the number of samples is 100 respondents, and the Cochran formula and purposeful sampling are used to select the sample. Instrument Test, Classical Assumption Test, and Multiple Regression Test are used as data analysis techniques in this study. Secondary data is collected from online sources, old research publications, and books that show consumer choices. The findings show that Trust, Convenience, Brand Image and Information Quality all have a large impact on purchasing decisions together (F test). Trust, Convenience, Brand Image, and Information Quality all have a significant effect on purchasing decisions, at least partially (t test). Trust, convenience, brand image, and information quality influence purchasing decisions by 64.3% and 35.7%, respectively, according to the results of data processing showing that the coefficient of determination (Adjusted R Square) is 0.643. This means that other variables not seen in this study determine 35.7% of the variance of the results
Analisis Manajemen Parking Stand Terhadap Keselamatan Pergerakan Pesawat Udara Di Bandara Udara Komodo Labuan Bajo Amri Feisal Darjami; Annike Resty Putrie
Jurnal Bintang Manajemen Vol. 1 No. 3 (2023): September : Jurnal Bintang Manajemen
Publisher : Pusat Riset dan Inovasi Nasional

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55606/jubima.v1i3.1871

Abstract

Aviation safety, especially on the air side, is very important, so there is a need for supervision so that it can be maximized in maintaining the smooth running of activities on the apron, this has been regulated in Circular Letter Number 23 of 2011 concerning Improving Operational Safety at the Apron. One of the activities at Apron is the activity carried out by the Apron Movement Control Unit, namely determining the stand packing for the aircraft parking lot. Management Parking Stand which greatly determines safety in flight operations. Komodo Labuan Bajo Airport has 3 parking stands that are used for non-commercial planes such as private planes, private jets, however, all of these three parking stands cannot be used. from the parking stand because the wings between the two aircraft were too close or the sizes of the parking stands between A1, A2, and A3 were different sizes and the three parking stands are still actively used today. This study aims to determine parking stand management applied at Labuan Bajo Airport and parking stand management for the safety of aircraft movements at Komodo Labuan Bajo Airport.This study used a qualitative method with data collection methods in the form of observation, interviews, and documentation. Sources of data in this study were obtained from primary data and secondary data. This research was conducted from May to June 2023 at Labuan Bajo Airport.The results of this study Labuan Bajo Airport have 7 parking stands, of which 2 parking stands are used for garbarata, and 5 parking stands are used for remote and parking stands for charters where not many charter planes enter Labuan Bajo Airport and to maintain flight safety in determine the parking stand The AMC Unit is working according to the SOP that has been set. When there are planes that will be landing at the same time, the AMC Unit will ask the ATC for an estimate of the aircraft, then the AMC Unit will determine the parking stand based on the type of aircraft that will be landing, for parking stands 5 and 6 can be used for Boeing and Airbus aircraft, parking stand 3 is used for ATR type aircraft, and parking stands 6 and 7 can be used for Boeing or Airbus type aircraft.

Page 17 of 27 | Total Record : 264

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