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Tadulako International Journal of Applied Management (TaJAM)
Published by Universitas Tadulako
ISSN : 26849089     EISSN : 29871271     DOI : -
Core Subject : Economy, Science,
Decision Sciences, Operations Research & Management Economics, Econometrics & Finance
Tadulako International Journal of Applied Management with registered number ISSN 2684-9089 (Print) and 2987-1271 (electronic) is published by the Master of Management Study Program, Faculty of Economics and Business, Tadulako University. It is published thrice a year in April, August, and December. Publish papers in applied management that contribute to the development of management science and management practices. We accept primarily research-based articles related to applied management science. The scope of topics includes management (Human Resource Management, Marketing Management, Financial Management, and Operations Management) and entrepreneurship. The Editorial Team welcomed the submission of papers describing researchers, practitioners, regulators, students, and other parties interested in the development of management science and management practices. Tadulako International Journal of Applied Management accepts quantitative research texts, qualitative research, mixed methods research, and Research and Development (R&D) written in English.
Arjuna Subject : Bisnis, Menejemen, dan Akutansi (semua kategori) - Bisnis, Menejemen, dan Akutansi (Lain-Lain)
Articles 102 Documents
 7   8   9   10   11 
ANALYSIS OF WORK BEHAVIOR OF HUNTAP FACILITATORS FROM THE THEORY PLANNED BEHAVIOR (TPB) AND ORGANIZATIONAL CITIZENSHIP BEHAVIOR (OCB) PERSPECTIVES Fauzan, Muhammad; Idris, Azis; Adda, Harnida Wahyuni
JURNAL INTERNASIONAL UNIVERSITAS TADULAKO Vol 7 No 2 (2025): August : Tadulako International Journal of Applied Management
Publisher : Master of Management Study Program, Faculty of Economics and Business, Tadulako University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59769/tajam.v7i02.178

Abstract

This research aims to analyze the work behavior of the facilitators from the perspective of Planned Behavior Theory (TPB) and Organizational Citizenship Behavior (OCB). This research paradigm is postpositivistic with a qualitative approach. Data were collected through interviews with seven informants, namely the Regional Coordinator, Senior Facilitator, Technical Facilitator, Economic Facilitator and Social Facilitator. The data analysis technique used was the triangulation method using NVIVO 12 analysis software. The results showed that the work behavior of the facilitators from the perspective of planned behavior theory (TPB), facilitators have a responsibility to help fellow humans. Many facilitators see this role as an opportunity to provide support and solutions for those affected by the disaster. A high sense of caring is also the main goal of the informants in carrying out their duties as facilitators. From the perspective of Organizational Citizenship Behavior (OCB), facilitators have a tendency to help fellow colleagues as part of teamwork if they are absent, but with some considerations. The work as a facilitator is not bound by time and place, so it is more flexible.
SATISFACTION MEDIATES PERCEIVED BENEFITS AND SECURITY TO TRUST Labolong, Wityaningsih; Tombolotutu, Muzakir; Sutomo, Maskuri
JURNAL INTERNASIONAL UNIVERSITAS TADULAKO Vol 7 No 2 (2025): August : Tadulako International Journal of Applied Management
Publisher : Master of Management Study Program, Faculty of Economics and Business, Tadulako University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59769/tajam.v7i02.181

Abstract

Empirically, this study aims to analyze and explain (1) The effect of perceived benefits on customer satisfaction of  Quick Response Code Indonesian Standart (QRIS) users (2) The effect of security on customer satisfaction of Quick Response Code Indonesian Standart users (3) The effect of perceived benefits on customer trust in Quick Response Code Indonesian Standart users (4) The effect of security has a significant effect on customer trust in Quick Response Code Indonesian Standart users (6) Satisfaction mediates the effect between perceived benefits on customer trust in Quick Response Code Indonesian Standart users. (5) The effect of satisfaction on customer trust in Quick Response Code Indonesian Standard users (6) Satisfaction mediates the influence between perceived benefits on customer trust in Quick Response Code Indonesian Standard users (7) Satisfaction mediates the influence between security on customer trust in Quick Response Code Indonesian Standard users. This type of research is descriptive and exploratory, rather than causal, hypothesis testing using PLS-SEM with a sample of 170 respondents. The results of the analysis show that for testing the direct effect, hypothesis 3 is rejected, and for testing the indirect effect, all hypotheses are accepted, provided that the P-value <0.05 and the t-value> 1.97.
OPERATIONAL MANAGEMENT STRATEGY AT MB BAKERY AND COFFEE IN BESUSU TENGAH PALU CITY Azmi, Akhroja Nur; Miru, Sulaeman; Syamsuddin
JURNAL INTERNASIONAL UNIVERSITAS TADULAKO Vol 7 No 2 (2025): August : Tadulako International Journal of Applied Management
Publisher : Master of Management Study Program, Faculty of Economics and Business, Tadulako University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59769/tajam.v7i02.183

Abstract

This study explores the strategic operational management decisions implemented by MB Bakery & Coffee and evaluates its competitive position within Palu City's coffee shop industry using Porter’s Five Forces analysis. A descriptive qualitative method was employed, with data collected through in-depth interviews conducted in Besusu Tengah Urban Village, East Palu District. The analysis focused on ten strategic decisions in operational management, revealing how MB Bakery & Coffee has adapted to the dynamic and competitive landscape.The Porter’s Five Forces framework identified several key findings. First, the emergence of new coffee shops in Palu presents a significant competitive threat, requiring MB Bakery & Coffee to strengthen its value proposition. Second, customer purchasing power remains stable, primarily supported by loyal, long-standing patrons. However, the influx of new cafés and shifting customer preferences present challenges in attracting new clientele. Third, the threat of substitute products is currently minimal, though continuous innovation is essential to sustain market relevance. Fourth, supplier power is notably high, as MB Bakery & Coffee maintains strict quality standards for food ingredients and coffee beans, reinforcing its commitment to product excellence. Lastly, competition intensity is strong, with 67 coffee shops recorded in Palu City as of 2023. MB Bakery & Coffee faces direct rivalry from two businesses with similar concepts, highlighting the need for ongoing strategic refinement.The study concludes that while MB Bakery & Coffee has effectively executed several operational strategies, maintaining a competitive edge in Palu’s saturated market requires continual innovation, quality control, and customer engagement
STRATEGY OF PERFORMANCE-BASED HUMAN RESOURCES DEVELOPMENT IN CIVIL APPARATUS OF THE LOCAL GOVERNMENT OF CENTRAL SULAWESI PROVINCE Armida; Hasanuddin, Bakri; T, Muzakir
JURNAL INTERNASIONAL UNIVERSITAS TADULAKO Vol 7 No 2 (2025): August : Tadulako International Journal of Applied Management
Publisher : Master of Management Study Program, Faculty of Economics and Business, Tadulako University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59769/tajam.v7i02.184

Abstract

The purpose of this study was to determine and analyze the efforts implemented by regional apparatus in developing performance-based human resources that can be applied to ASN of the Central Sulawesi Provincial Government and to analyze the factors that inhibit the strategy of developing performance-based human resources that can be applied to ASN of the Central Sulawesi Provincial Government. This study was conducted for 3 months. Research method. The research method uses qualitative descriptive through a survey approach. The study was conducted in three regional apparatuses with the lowest public satisfaction index values ​​of the Central Sulawesi provincial government in 2023, namely the Regional Disaster Management Agency (BPBD), the Civil Service Police Unit (Satpol PP) and the Development Administration Bureau. The data collection method was carried out by means of interviews, observations and documentation with informants who were the sources in this study. The data analysis technique used in this study was by using the assistance of the NVivo program. The results of the study showed that the results of the study showed that efforts to develop human resources based on ASN performance were carried out in two ways, namely formal and informal methods. Factors that hinder the implementation of human resource development based on ASN performance are costs or budgets, limited human resources such as lack of interest and enthusiasm for participating in training and inadequate equipment.
THE EFFECT OF FINANCIAL COMPENSATION AND NON FINANCIAL COMPENSATION ON THE PERFORMANCE OF NON ASN EMPLOYEES AT THE DISTRICT OFFICE IN PALU CITY WITH WORK MOTIVATION AS AN INTERVENING VARIABLE Apriliati, Rulya; Natsir, Syahir; Fadjar, Adfiyani
JURNAL INTERNASIONAL UNIVERSITAS TADULAKO Vol 7 No 2 (2025): August : Tadulako International Journal of Applied Management
Publisher : Master of Management Study Program, Faculty of Economics and Business, Tadulako University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59769/tajam.v7i02.185

Abstract

This study looks at the sub-district office in Palu City and how non-ASN employees' performance is impacted by monetary and non-monetary compensation. As a moderating variable, intrinsic motivation at work is important. In order to gather data, we distributed surveys to individuals who were not ASN employees at the Palu City District Head Office. With 88 participants, the sample was selected using a non-probability sampling method based on the Slovin formula. This study found that (1) non-ASN workers at Palu City's Subdistrict Office were significantly and positively impacted by financial remuneration. (2) Employees who are not ASNs at the Palu City Subdistrict Office have shown that non-monetary reward significantly improves their performance. (3) Not only that, but research at the Palu City sub-district office found that monetary incentives significantly and favorably affected the motivation of non-ASN personnel to do their jobs. (4) Moreover, staff at the Palu City sub-district office who are not ASNs are more motivated to work when they get non-monetary remuneration. (5) Employees who are not ASNs at the Palu City Subdistrict Office have shown that intrinsic drive at work significantly improves their productivity. (6) Additionally, it has been shown that monetary incentive significantly and positively affects performance by motivating the work of non-ASN staff at the Palu City Subdistrict Office. (7) In addition, research conducted at the Subdistrict Office in Palu City found that non-monetary incentive significantly improves performance by motivating non-ASN personnel to work hard.
ANALYSIS OF WORK BEHAVIOR OF HUNTAP FACILITATORS FROM THE THEORY PLANNED BEHAVIOR (TPB) AND ORGANIZATIONAL CITIZENSHIP BEHAVIOR (OCB) PERSPECTIVES Fauzan, Muhammad; Idris, Azis; Adda, Harnida Wahyuni
JURNAL INTERNASIONAL UNIVERSITAS TADULAKO Vol 7 No 2 (2025): August : Tadulako International Journal of Applied Management
Publisher : Master of Management Study Program, Faculty of Economics and Business, Tadulako University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59769/tajam.v7i02.178

Abstract

This research aims to analyze the work behavior of the facilitators from the perspective of Planned Behavior Theory (TPB) and Organizational Citizenship Behavior (OCB). This research paradigm is postpositivistic with a qualitative approach. Data were collected through interviews with seven informants, namely the Regional Coordinator, Senior Facilitator, Technical Facilitator, Economic Facilitator and Social Facilitator. The data analysis technique used was the triangulation method using NVIVO 12 analysis software. The results showed that the work behavior of the facilitators from the perspective of planned behavior theory (TPB), facilitators have a responsibility to help fellow humans. Many facilitators see this role as an opportunity to provide support and solutions for those affected by the disaster. A high sense of caring is also the main goal of the informants in carrying out their duties as facilitators. From the perspective of Organizational Citizenship Behavior (OCB), facilitators have a tendency to help fellow colleagues as part of teamwork if they are absent, but with some considerations. The work as a facilitator is not bound by time and place, so it is more flexible.
SATISFACTION MEDIATES PERCEIVED BENEFITS AND SECURITY TO TRUST Labolong, Wityaningsih; Tombolotutu, Muzakir; Sutomo, Maskuri
JURNAL INTERNASIONAL UNIVERSITAS TADULAKO Vol 7 No 2 (2025): August : Tadulako International Journal of Applied Management
Publisher : Master of Management Study Program, Faculty of Economics and Business, Tadulako University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59769/tajam.v7i02.181

Abstract

Empirically, this study aims to analyze and explain (1) The effect of perceived benefits on customer satisfaction of  Quick Response Code Indonesian Standart (QRIS) users (2) The effect of security on customer satisfaction of Quick Response Code Indonesian Standart users (3) The effect of perceived benefits on customer trust in Quick Response Code Indonesian Standart users (4) The effect of security has a significant effect on customer trust in Quick Response Code Indonesian Standart users (6) Satisfaction mediates the effect between perceived benefits on customer trust in Quick Response Code Indonesian Standart users. (5) The effect of satisfaction on customer trust in Quick Response Code Indonesian Standard users (6) Satisfaction mediates the influence between perceived benefits on customer trust in Quick Response Code Indonesian Standard users (7) Satisfaction mediates the influence between security on customer trust in Quick Response Code Indonesian Standard users. This type of research is descriptive and exploratory, rather than causal, hypothesis testing using PLS-SEM with a sample of 170 respondents. The results of the analysis show that for testing the direct effect, hypothesis 3 is rejected, and for testing the indirect effect, all hypotheses are accepted, provided that the P-value <0.05 and the t-value> 1.97.
OPERATIONAL MANAGEMENT STRATEGY AT MB BAKERY AND COFFEE IN BESUSU TENGAH PALU CITY Azmi, Akhroja Nur; Miru, Sulaeman; Syamsuddin
JURNAL INTERNASIONAL UNIVERSITAS TADULAKO Vol 7 No 2 (2025): August : Tadulako International Journal of Applied Management
Publisher : Master of Management Study Program, Faculty of Economics and Business, Tadulako University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59769/tajam.v7i02.183

Abstract

This study explores the strategic operational management decisions implemented by MB Bakery & Coffee and evaluates its competitive position within Palu City's coffee shop industry using Porter’s Five Forces analysis. A descriptive qualitative method was employed, with data collected through in-depth interviews conducted in Besusu Tengah Urban Village, East Palu District. The analysis focused on ten strategic decisions in operational management, revealing how MB Bakery & Coffee has adapted to the dynamic and competitive landscape.The Porter’s Five Forces framework identified several key findings. First, the emergence of new coffee shops in Palu presents a significant competitive threat, requiring MB Bakery & Coffee to strengthen its value proposition. Second, customer purchasing power remains stable, primarily supported by loyal, long-standing patrons. However, the influx of new cafés and shifting customer preferences present challenges in attracting new clientele. Third, the threat of substitute products is currently minimal, though continuous innovation is essential to sustain market relevance. Fourth, supplier power is notably high, as MB Bakery & Coffee maintains strict quality standards for food ingredients and coffee beans, reinforcing its commitment to product excellence. Lastly, competition intensity is strong, with 67 coffee shops recorded in Palu City as of 2023. MB Bakery & Coffee faces direct rivalry from two businesses with similar concepts, highlighting the need for ongoing strategic refinement.The study concludes that while MB Bakery & Coffee has effectively executed several operational strategies, maintaining a competitive edge in Palu’s saturated market requires continual innovation, quality control, and customer engagement
STRATEGY OF PERFORMANCE-BASED HUMAN RESOURCES DEVELOPMENT IN CIVIL APPARATUS OF THE LOCAL GOVERNMENT OF CENTRAL SULAWESI PROVINCE Armida; Hasanuddin, Bakri; T, Muzakir
JURNAL INTERNASIONAL UNIVERSITAS TADULAKO Vol 7 No 2 (2025): August : Tadulako International Journal of Applied Management
Publisher : Master of Management Study Program, Faculty of Economics and Business, Tadulako University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59769/tajam.v7i02.184

Abstract

The purpose of this study was to determine and analyze the efforts implemented by regional apparatus in developing performance-based human resources that can be applied to ASN of the Central Sulawesi Provincial Government and to analyze the factors that inhibit the strategy of developing performance-based human resources that can be applied to ASN of the Central Sulawesi Provincial Government. This study was conducted for 3 months. Research method. The research method uses qualitative descriptive through a survey approach. The study was conducted in three regional apparatuses with the lowest public satisfaction index values ​​of the Central Sulawesi provincial government in 2023, namely the Regional Disaster Management Agency (BPBD), the Civil Service Police Unit (Satpol PP) and the Development Administration Bureau. The data collection method was carried out by means of interviews, observations and documentation with informants who were the sources in this study. The data analysis technique used in this study was by using the assistance of the NVivo program. The results of the study showed that the results of the study showed that efforts to develop human resources based on ASN performance were carried out in two ways, namely formal and informal methods. Factors that hinder the implementation of human resource development based on ASN performance are costs or budgets, limited human resources such as lack of interest and enthusiasm for participating in training and inadequate equipment.
THE EFFECT OF FINANCIAL COMPENSATION AND NON FINANCIAL COMPENSATION ON THE PERFORMANCE OF NON ASN EMPLOYEES AT THE DISTRICT OFFICE IN PALU CITY WITH WORK MOTIVATION AS AN INTERVENING VARIABLE Apriliati, Rulya; Natsir, Syahir; Fadjar, Adfiyani
JURNAL INTERNASIONAL UNIVERSITAS TADULAKO Vol 7 No 2 (2025): August : Tadulako International Journal of Applied Management
Publisher : Master of Management Study Program, Faculty of Economics and Business, Tadulako University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59769/tajam.v7i02.185

Abstract

This study looks at the sub-district office in Palu City and how non-ASN employees' performance is impacted by monetary and non-monetary compensation. As a moderating variable, intrinsic motivation at work is important. In order to gather data, we distributed surveys to individuals who were not ASN employees at the Palu City District Head Office. With 88 participants, the sample was selected using a non-probability sampling method based on the Slovin formula. This study found that (1) non-ASN workers at Palu City's Subdistrict Office were significantly and positively impacted by financial remuneration. (2) Employees who are not ASNs at the Palu City Subdistrict Office have shown that non-monetary reward significantly improves their performance. (3) Not only that, but research at the Palu City sub-district office found that monetary incentives significantly and favorably affected the motivation of non-ASN personnel to do their jobs. (4) Moreover, staff at the Palu City sub-district office who are not ASNs are more motivated to work when they get non-monetary remuneration. (5) Employees who are not ASNs at the Palu City Subdistrict Office have shown that intrinsic drive at work significantly improves their productivity. (6) Additionally, it has been shown that monetary incentive significantly and positively affects performance by motivating the work of non-ASN staff at the Palu City Subdistrict Office. (7) In addition, research conducted at the Subdistrict Office in Palu City found that non-monetary incentive significantly improves performance by motivating non-ASN personnel to work hard.

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