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INDONESIA
Jurnal Administrasi Bisnis
Published by Universitas Sam Ratulangi
ISSN : 23389605     EISSN : 2655206X     DOI : https://doi.org/10.35797/jab.v.i.p
Core Subject : Economy, Science,
Decision Sciences, Operations Research & Management Economics, Econometrics & Finance
Topik Administrasi Bisnis berkaitan dengan aspek apapun dari Manajemen Sumber Daya Manusia, Pengembangan Bisnis Berkelanjutan, Bauran Pemasaran, Manajemen Produksi, Manajemen Resiko, Keuangan dan Akuntansi termasuk, namun tidak terbatas pada topik berikut: • Keuangan Bisnis • Bisnis Sektor Publik • Akuntansi Manajemen • Manajemen Keuangan dan Bisnis • Auditing • Koperasi dan UMKM • Corporate Governance • Etika dan Profesionalisme • Keuangan Perusahaan • Pendidikan Bisnis • Perpajakan • Pasar Modal • Perbankan • Pengembangan Bisnis Berkelanjutan Penentuan artikel yang dimuat dalam JAB melalui proses blind-review oleh editor dan reviewer JAB dengan mempertimbangkan antara lain: relevansi dan kontribusi artikel terhadap pengembangan profesi bisnis dan praktik akuntansi serta terpenuhinya persyaratan baku publikasi jurnal. Editor dan reviewer memberikan masukan yang konstruktif dan hasil evaluasi kepada penulis artikel.
Arjuna Subject : Bisnis, Menejemen, dan Akutansi (semua kategori) - Bisnis, Menejemen, dan Akutansi (Lain-Lain)
Articles 397 Documents
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EFFECT OF QUALITY OF SERVICE ON CUSTOMER SATISFACTION ON GALAXY MART MANADO FANDA OLIVIA BEATRICE SEGE; Tinneke M. Tumbel; Olivia Walangitan
JURNAL ADMINISTRASI BISNIS VOL 5. NO 004 (2017): JURNAL ADMINISTRASI BISNIS UNSRAT
Publisher : Universitas Sam Ratulangi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35797/jab.v0.i0.%p

Abstract

Retail business spread across the country is experiencing rapid development. Thisdevelopment is due to retail customers who prefer to buy different items in one place. Of themany marketing activities, supermarkets, mini markets and department stores compete to offera variety of shopping facilities ranging from services provided, discounts, payment options,and other facilities to create a sense of satisfaction for customers in shopping. The mainproblem in this research is "What Quality of Service Affects Galaxy Mart CustomerSatisfaction?". This study aims to determine whether the quality of service Galaxy Martinfluence on customer satisfaction. Talking about quality and customer satisfaction iscertainly closely related to marketing. The essence of marketing is to identify and meet theneeds and desires of consumers according to Kotler dan Keller (2016:27) “marketing ismeeting needs profitability” . Similar to retail, it can be understood as all activities involved inthe sale of goods or services directly to the end consumer for personal use rather thanbusiness use.This research type is quantitative research with technique of data analysis byusing interval scale research instrument, validity and reliability test, simple linear regressionequation and hypothesis test. Based on the results of research the influence of QualityCelebration is a variable that does not affect consumer satisfaction Galaxy Mart Supermarket.Based on the results of research hypothesis testing research states that the hypothesis isrejected because the influence of service quality has no effect on customer satisfaction. Then itcan be concluded that Service Quality does not significantly influence Customer Satisfactionthat if performance is below expectations, customer is not satisfied. If its performance meetsthe expectations of satisfied customers. If performance exceeds expectations, customers arevery satisfied or happy. In this case the company should further improve the Quality of Serviceto Customer Satisfaction, because customer satisfaction is very impactful for the company.Keywords: Service Quality, Customer Satisfaction
PENGARUH KEPUASAN KERJA TERHADAP KINERJA KARYAWAN PADA PT BPR PRISMA DANA MANADO CHRISTIAN G. MAKALUAS; Riane J. Pio; Harry J. Sumampouw
JURNAL ADMINISTRASI BISNIS VOL 5. NO 005 (2017): JURNAL ADMINISTRASI BISNIS UNSRAT
Publisher : Universitas Sam Ratulangi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35797/jab.v0.i0.%p

Abstract

Every company should be able to anticipate any changes that arise. Anticipation isintended so that the company can achieve its goals without any disruption and obstacles.Important things to note in the relationship is job satisfaction Because the level ofsatisfaction will be able to improve employee morale, so it can be concluded that therelationship between employees with the company into a reciprocal relationship. At PTBPR Prisma Dana Manado. Robbins (2001). "Job satisfaction is defined as a generalattitude of a person to his work. This definition contains a broad sense. In other words jobsatisfaction is a complex summation of a number of differentiated and discrete jobelements. "According to Robert L. Mathis and John H. Jackson Jimmy Sadeli and BayuPrawira (2001) "states that performance is basically what employees do or do not do." Inthis study the authors use is Quantitative approach. Research time is estimatedapproximately 1 month, researchers conducted research on PT. BPR Prisma DanaManado, the number of samples in this study are all populations to be studied thatamounted to about 30 people. In the results of this study Job satisfaction has a very stronginfluence in the creation of employee performance PT.BPR Prisma Dana Manadooptimally, the value of R (correlation) produced shows that the relationship between thetwo variables terebut very strong, it can be said that job satisfaction and employeeperformance are positively related meaning is the variable ability of job satisfaction inaffecting employee performance in PT.BPR Prisma Dana Manado is very big. In line withthe results of the research and the conclusions expressed, the researchers put forward somesuggestions as follows: For PT.BPR Prisma Dana Manado in order to maintain andimprove the effect of job satisfaction on performance by maintaining the existing aspects ofjob satisfaction and always supervise the performance of its employees.Keywords : : Job Satisfaction, Employee Performance.
PENGARUH PENGELOLAAN KEARSIPAN TERHADAP EFISIENSI KERJA KARYAWAN PADA PT. BPR PRISMA DANA MANADO ELENSYA KAJUAL; William A. Areros; Sandra Ingrid Asaloei
JURNAL ADMINISTRASI BISNIS VOL 5. NO 005 (2017): JURNAL ADMINISTRASI BISNIS UNSRAT
Publisher : Universitas Sam Ratulangi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35797/jab.v0.i0.%p

Abstract

This research is motivated by the problems found in Bank Prekreditan Rakyat (BPR)office of Prisma Dana Manado, which is in the management of archive that is not veryproductive using work time so that the work quickly accumulate and the limited of humanresources. The purpose of this study is to find out how much influence of archivalmanagement to the work efficiency of employees at PT. BPR Prisma Dana Manado. And theconstraints faced are the maintenance of records that there are still records stacked in thecabinet so that the archive becomes easily damaged and also difficult to recover when neededat all times. This can certainly hamper office work. Therefore, there is a need for good andorganized archive management so that it is easier for employees to reinvent the archivequickly. Arrangement arrangement is one of the aspects that must be applied at the office tosupport the achievement of the goal of increasing productivity and efficiency of office work. Inthis research, the method used is descriptive quantitative research method by spreadingquestionnaire 50 respondents who become sample in this research. The data were collected byquestionnaires that have been tested for their validity and reliability. And our data analysis isdescriptive and inferential statistic, consisting of simple correlation coefficient and regressiondone by using program SPSS for windows version 24.0. The results showed that there is asignificant influence between archival management on work efficiency. From these results aredone and followed by analyzing the data obtained, then there is a significant influencebetween the influence of archival management on employee work efficiency at PT.BPRPrisma Dana Manado and this means the work hypothesis or alternative hypothesis accepted.this means there is a positive influence between the management of archives to the workefficiency of employees with a level of influence of 21.3%. for it suggested more increaseagain the existence of filing system and work efficiency.Keywords: Archives management, work efficiency.
PENGARUH LINGKUNGAN KERJA TERHADAP MOTIVASI KERJA PADA PT BPR PRISMA DANA MANADO CHRISTIAN WAROUW; Sontje M. Sumayku; Tinneke M. Tumbel
JURNAL ADMINISTRASI BISNIS VOL 5. NO 005 (2017): JURNAL ADMINISTRASI BISNIS UNSRAT
Publisher : Universitas Sam Ratulangi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35797/jab.v0.i0.%p

Abstract

The success of an institution or organization is determined by the quality of the componentsand systems in which the components are interconnected, one of which is human resources.To achieve the goals of an organization then what managers need to do is to encourageemployees to work according to what the organization wants. One of them through theprovision of motivation to employees, because with the high work motivation in a person, itwill arise employee morale in the employee who will create a good work productivity. Howworking environment conditions against employee motivation anda how the effects of workenvironment on employee motivation motivation PT BPR. Prisma Dana. This researchincludes quantitative research because the formulation of hypotheses and variabels used istaken from existing theory, tha is work environment theory for insependent variable and workmotivation theory for the dependent variable. Research time is estimated approximately 1month, to obatin the data needed in this study, researchers conductedresearch on PT. BPRPrisma Dana Manado. As for the population in this study are employees of PT. BPR PrismaDana Manado totaling 60 peoples. And i took the sample to be studied amounted to about 30people. Analysis of the data above shows that the work environment has a significant positiveinfluence on the motivation of work PT. BPR Prisma Dana Manado. This is indicated byseveral tests conducted on work environment variabels. Like t test above. In simple correlationanalysis shows that there is a close relationship between work environment with workmotivation. The results of these studies prove an simultaneously answer the hypothesis thatthere is influence between the work environment on employee motivation in PT. BPR PrismaDana Manado. There is a significant influence between work environment on employee workmotivation PT. BPR Prisma Dana Manado. By looking at the average achievement of allworking environment indicators achieved, presumably for all employees of PT. BPR PrismaDana Manado still maintains the achievements that have been obtained.Keywords : Work Environment, Work Motivation
Pengaruh Pengumuman Paket Kebijakan Ekonomi Jilid XIV Terhadap Abnormal Return Seluruh Saham di Bursa Efek Indonesia JUANDY GERRY EDAM; Joanne V. Mangindaan; Henny S. Tarore
JURNAL ADMINISTRASI BISNIS VOL 5. NO 005 (2017): JURNAL ADMINISTRASI BISNIS UNSRAT
Publisher : Universitas Sam Ratulangi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35797/jab.v0.i0.%p

Abstract

The purpose of this study is to determine the reaction of the capital market to an eventor announcement in this case is the announcement of the Economic Policy Package VolumeXIV on November 10, 2016. Capital market reaction will be seen or observed throughindicators of abnormal return of listed companies shares in Indonesia Stock Exchange.Researchers believe that one of the factors that cause changes or fluctuations in stock pricesis the information in circulation. Such as regulations or policies issued to encourageeconomic growth that are believed to add value to the firm. This research uses event studymethod. Sampling technique using nonprobabilitas method in the form of purposivesampling. The samples used in this research are 45 stocks of companies that are included inthe LQ45 index component for the period of August 2016 - January 2017. The observationperiod in this research is 71 trading days consisting of 60 days in the estimated period, 11days in the event period divided into five days before and five days after the date of the event.The statistical test in this research uses parametric statistics in the form of one sample t-testand paired sample t-test. Based on the results of different test with one sample t-test showsthat there is a positive significant average abnormal return that occurs around theannouncement of Economic Policy Volume XIV, but average abnormal return positive issignificant only occurs at the time of policy announcement (t0). The result of different test ofpaired sample t-test shows that there is no significant difference between the averageabnormal return before and after the announcement of Economic Policy Package VolumeXIV. After conducting the research, it can be concluded that there is a positive marketreaction to the announcement of the Economic Policy Package Volume XIV.Keywords : Event Study, Abnormal Return, Economic Policy Package Volume XIV.
PENGARUH KUALITAS KEHIDUPAN KERJA TERHADAP KOMITMEN ORGANISASIONAL PADA PT. HASJRAT ABADI MANADO FRIENDLY FRISKI KAUNANG; Riane J. Pio; Mieke Roring
JURNAL ADMINISTRASI BISNIS VOL 5. NO 005 (2017): JURNAL ADMINISTRASI BISNIS UNSRAT
Publisher : Universitas Sam Ratulangi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35797/jab.v0.i0.%p

Abstract

The automotive sector is one of the sectors that contribute to the economic growth ofIndonesia. Job creation from the automotive sector is one of the solutions for the government inaddressing the problem of unemployment. On the hand the company in the automotive sector canachieve its goal of obtaining maximum profit. By earning the maximum profit of owners andcapital for the company’s operations can increase. Quality of work life is determined by thecompensation received by employees, the opportunity to participate in the organization, jobsecurity, work design, and the quality of interaction among members of the organization. Thepsychological dynamics of the quality of work life with organizational commitment is when thequality of working life of an employee is good then the organizational commitment will be high.Conversely, if the quality of working life is low then the organization's commitment will also below, causing a turnover in the organization. The purpose of this study is to determine whether thequality of work life has a significant effect on organizational commitment. Technical dataanalysis used in this study is the validity and reliability test questionnaire research, simple linearregression analysis and hypothesis t test. The population in this study were all employees of PTHasjrat Abadi branch of Manado which amounted to 138 people and the sample obtained byusing slovin formula and obtained as many as 58 respondents. Human as labor is the core orasset of every company, because man will be the one who will determine the role of otherresources that are included in the production process. The results showed that the quality of worklife positively affect the organizational commitment at PT Hasjrat Abadi Branch Manado andquality of work life significantly influence the organizational commitment at PT Hasjrat AbadiBranch Manado. In this studied only limited to the influence of quality of work life toorganizational commitment while other factors that also affect the organizational commitmentthat has not bee revealed how much influence. Hopefully in the next research can discuss otherfactors that have not been studied in this study.Keywords: Quality Of Work Life, Organizational Commitment
PENGARUH KEPEMIMPINAN SPIRITUAL TERHADAP KEPUASAN KERJA PADA PT. BANK SYARIAH MANDIRI KC MANADO ANDREW M. M. TUMIMBANG; William A. Areros; Riane J. Pio
JURNAL ADMINISTRASI BISNIS VOL 5. NO 005 (2017): JURNAL ADMINISTRASI BISNIS UNSRAT
Publisher : Universitas Sam Ratulangi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35797/jab.v0.i0.%p

Abstract

Spiritual Leadership is a leader who can apply spiritual values intothe practice of daily leadership. job satisfaction is a set of employee feelingsabout the fun or the absence of their work. The purpose of this study is todetermine the influence of spiritual leadership on job satisfaction at PT.Bank Syariah Mandiri KC Manado. Methods of data collection usingquestionnaires and interviews. Analytical tool is the product momentcorrelation and simple linear regression to know the correlation or influenceof the variable. The result of correlation shows the relationship of spiritualleadership to job satisfaction is moderate. However, hypothesis testing showsthere is a positive influence between spiritual leadership and job satisfaction.Simple regression results show leaders have a spiritual leadership thatimpact on employee job satisfaction. The conclusion that can be taken fromthis research is there is positive and significance influence between spiritualleadership with job satisfaction at PT. Bank Syariah Mandiri KC Manado.The advice of this research is to always maintain the spiritual leadership of aleader because it is proven to increase job satisfaction from employees.Key : spiritual leadership, Job Satisfaction
PENGARUH ORANG, BUKTI FISIK DAN PROSES TERHADAP KEPUASAN KONSUMEN HYPERMART MANADO TOWN SQUARE Danny David Mukuan
JURNAL ADMINISTRASI BISNIS VOL 5. NO. 006 (2017): JURNAL ADMINISTRASI BISNIS UNSRAT
Publisher : Universitas Sam Ratulangi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35797/jab.v0.i0.%p

Abstract

The study titled Influence People, Physical Evidence and Process Against Consumer Satisfaction Hypermart Manado Town Square aims to determine the effect on the customer satisfaction, the influence of physical evidence to customer satisfaction, how to influence the process of consumer satisfaction, how Influence People, Physical Evidence and Process together on customer satisfaction, and where the most dominant variable from person, physical evidence, and prosess to customer satisfaction Hypermart Manado Town Square.            The results showed that the variable effect of 12.8 % on customer satisfaction, pyhysical evidence variable effect by 21.8 % on customer satisfaction, process variables influence of 27.3 % on customer satisfaction, the variables, physical evidence, and process together provide the effect of 35.6 % on customer satisfaction Hypermart Manado Town Square,  the result of partial test of the coefficient of determination is obtained that the process variable ( X3 ) that are the dominant influence. Manajemen must add him to the training of employees, give more attention in terms of direct physical can be enjoyed by consumer, and should pay more attention to the end of the service to consumers Hypermart Manado Town Square. Keywords : People, Physical Evidence, Process, Customer Satisfaction
PENERAPAN GOOD CORPORATE GOVERNANCE DALAM PENGELOLAAN PERUSAHAAN DAERAH AIR MINUM PT. AIR MANADO Olivia F. C. Walangitan
JURNAL ADMINISTRASI BISNIS VOL 5. NO. 006 (2017): JURNAL ADMINISTRASI BISNIS UNSRAT
Publisher : Universitas Sam Ratulangi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35797/jab.v0.i0.%p

Abstract

PT Air Manado originated from the worsening performance and service of Manado PDAM as a regional company owned by the Manado City government in providing clean water, both in quantity and quality to the community from year to year. Changing the management system of drinking water companies to PT Air requires that all activities and management of this company be adjusted to the system set out in the new PT law which requires the use of Good Corperate Governance standards. The above matters then encourage researchers to conduct further research on Good Corporate Governance at PT Air Manado through research entitled: Implementation of Good Corporate Governance In Management of Regional Water Company PT. Air Manado       This study uses qualitative research methods to illustrate the application of Good Corporate Governance principles based on existing facts as well as company's readiness to manage PT Air Regional Water Company. Then, the existing data collected, classified, interpreted so that will provide information to analyze the problem under study      The results explain that the role of the implementation of good corporate governance in the management of PT. Manado Water is very important to improve the competitiveness of the company in a tight global market competition. Through the implementation of good corporate governance PT. Air Manado will have the ability and power in creating growth and business development according to the target that has been planned. Implementation of good corporate governance that berintikan on corporate culture is an attitude of ethical professionalism and high moral, so that all corporate human power is no longer doing practical politics within the company, but united to improve the company's quality becomes stronger, stronger and healthier and can develop company.Keywords: Good Corporate Governance, PT. Air Manado
ANALISIS KARAKTERISTIK, PENDAPATAN DAN EFISIENSI USAHA PEDAGANG ASONGAN SEKTOR INFORMAL SEBAGAI TOLOK UKUR PENGEMBANGAN POTENSI EKONOMI DAERAH Frendy A. O. Pelleng
JURNAL ADMINISTRASI BISNIS VOL 5. NO. 006 (2017): JURNAL ADMINISTRASI BISNIS UNSRAT
Publisher : Universitas Sam Ratulangi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35797/jab.v0.i0.%p

Abstract

Sulitnya perekonomian yang dialami masyarakat baik pendatang maupun warga asli Kota Manado membuat mereka memilih salah satu jenis usaha di sektor informal, dengan modal yang sangat kecil untuk menunjang kebutuhannya, salah satunya menjadi pedagang asongan. Secara umum, pedagang asongan adalah pedagang yang menjual barang dagangannya dengan menawarkan (mengasongkan) dagangannya secara langsung ke konsumen dan tempat untuk jualannya tidak tetap alias berpindah-pindah (di angkutan umum, bis, terminal, fasilitas pendidikan, dan lain-lain).Permasalahan yang dihadapi saat ini, Kota Manado yang mengalami peningkatan jumlah tenaga kerja lebih banyak tidak memiliki penghasilan tetap yang umumnya beralih pada bidang sektor informal demi memenuhi kebutuhan hidupnya. Sehingga untuk melihat kegiatan maupun aktivitasnya tersebut perlu dirumuskan dalam penelitian ini.Teknik pengumpulan dan pengolahan data menggunakan dua cara, yakni dengan metode analisis tabulasi deskriptif, untuk mengetahui karakteristik pedagang, sedangkan untuk mengetahui pendapatan dan efisiensi usaha digunakan rumus analisis pendapatan usaha, R/C rasio dan Uji Mann-Whitney.Tujuan dan kegunaan penelitian ini sebagai sumber pemikiran para stakeholder dalam menyelesaikan permasalahan tenaga kerja informal di Kota Manado, dan sebagai referensi bagi pengembangan ilmu di lingkungan akademis terutama di bidang kewirausahaan.Kata Kunci: Pedagang Asongan, Pedagang Kaki Lima

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