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Jurnal Manuhara: Pusat Penelitian Ilmu Manajemen Dan Bisnis
Published by Asosiasi Riset Ilmu Manajemen dan Bisnis Indonesia
ISSN : 29885043     EISSN : 29885035     DOI : 10.61132
Core Subject : Economy, Science,
Decision Sciences, Operations Research & Management Economics, Econometrics & Finance
Human Resource Management, Financial Management, Marketing Management, Public Sector Management, Operations Management, Supply Chain Management, Corporate Governance, Business Ethics, Management Accounting and Capital Markets and Investment
Arjuna Subject : Bisnis, Menejemen, dan Akutansi (semua kategori) - Bisnis, Menejemen, dan Akutansi (Lain-Lain)
Articles 384 Documents
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Analisis Kualitas Pelayanan Berbasis Sistem Estimasi Waktu Tunggu pada BPJS Ketenagakerjaan Cabang Manado Maria Melsasail; Agustinus Walansendow; Wingston M. J Longdong
Jurnal Manuhara : Pusat Penelitian Ilmu Manajemen dan Bisnis Vol. 4 No. 4 (2026): Jurnal Manuhara: Pusat Penelitian Ilmu Manajemen dan Bisnis
Publisher : Asosiasi Riset Ilmu Manajemen Kewirausahaan dan Bisnis Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61132/manuhara.v4i4.2895

Abstract

This study aims to describe and analyze service quality regarding the waiting time estimation system at the Manado Branch of BPJS Ketenagakerjaan (Social Security Agency for Employment). The research focuses on the availability of physical facilities and supporting technology, the accuracy and consistency of information provided by the system, and the level of participant trust in the system's reliability. The study was prompted by a discrepancy between actual waiting times ranging from 20 to 30 minutes and the average of 12–18 participant complaints received daily. A descriptive qualitative approach was employed, involving eight informants. Data analysis was conducted using the Miles and Huberman interactive model; the findings categorized according to the dimensions of tangibles, reliability, responsiveness, assurance, and empathy revealed a significant gap between staff perceptions and the actual experiences of participants. The study recommends recalibrating the estimation algorithm, upgrading technological infrastructure, improving the accessibility of information displays, and implementing Standard Operating Procedures (SOPs) for proactive communication to achieve more consistent and responsive service quality for participants.
Pengaruh Aplikasi JMO terhadap Kepuasan Pengguna pada BPJS Ketenagakerjaan Kantor Cabang Manado Fracilia Alvira Bowontari; Daisy Iriany Erny Sundah; Christien Adriani Karambut; Precylia Ribka Rambing; Deky Eko Wibowo Mundung; Edryl H. P. Ponggohong
Jurnal Manuhara : Pusat Penelitian Ilmu Manajemen dan Bisnis Vol. 4 No. 4 (2026): Jurnal Manuhara: Pusat Penelitian Ilmu Manajemen dan Bisnis
Publisher : Asosiasi Riset Ilmu Manajemen Kewirausahaan dan Bisnis Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61132/manuhara.v4i4.2901

Abstract

This study aimed to determine the implementation of the JMO (Jamsostek Mobile) application and its effect on user satisfaction at the BPJS Ketenagakerjaan Manado Branch Office. The study was motivated by the fact that many participants still preferred to submit Old-Age Security (JHT) claims manually by visiting the branch office, although JMO provides a more practical and efficient online claim feature. This condition is associated with technical constraints and limited digital literacy among some participants. A quantitative descriptive method with a causal associative approach was employed. The population consisted of BPJS Ketenagakerjaan participants who had used the JMO application, with 100 respondents selected using the Lemeshow formula. Data were collected through questionnaires, observation, documentation, and literature study. Data analysis included validity and reliability tests, simple linear regression, coefficient of determination, F-test, and t-test using SPSS. The results produced the regression equation Y = 22.035 + 0.492X. The coefficient of determination (R²) of 0.324 indicated that JMO contributed 32.4% to user satisfaction. The F-test and t-test yielded a significance value of 0.000 < 0.05. Thus, the JMO application had a positive and significant effect on user satisfaction at the BPJS Ketenagakerjaan Manado Branch Office.
Pengaruh Motivasi dan Disiplin Kerja terhadap Kompensasi Finansial di Komisi Pemilihan Umum Provinsi Gorontalo Marsela Buyu; Heldy Vanni Alam; Andi Yusniar Mendo
Jurnal Manuhara : Pusat Penelitian Ilmu Manajemen dan Bisnis Vol. 4 No. 4 (2026): Jurnal Manuhara: Pusat Penelitian Ilmu Manajemen dan Bisnis
Publisher : Asosiasi Riset Ilmu Manajemen Kewirausahaan dan Bisnis Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61132/manuhara.v4i4.2902

Abstract

The present study examines the influence of motivation and work discipline on financial compensation among employees of the General Election Commission of Gorontalo Province. A quantitative approach employing a descriptive research design was adopted. The research population comprised 58 civil servants employed at the General Election Commission of Gorontalo Province. Given the limited population size, a saturated sampling technique was applied, whereby all population members were included as research respondents. Data acquisition was conducted through questionnaires employing a five-point Likert scale, while hypothesis testing and data analysis utilized multiple linear regression assisted by IBM SPSS Statistics version 22. The empirical results demonstrate that motivation exerts a positive and statistically significant influence on financial compensation, reflected by a regression coefficient of 0.168 and a significance level of p < 0.001. Work discipline likewise demonstrates a positive and statistically significant influence, indicated by a regression coefficient of 0.293 with p < 0.001. When examined jointly, motivation and work discipline significantly contribute to financial compensation, as evidenced by an F value of 131.655 and p < 0.001. The coefficient of determination reaches 0.827, signifying that 82.7% of the variation in financial compensation can be accounted for collectively by motivation and work discipline. These results emphasize the relevance of strengthening employee motivation and work discipline as part of efforts to enhance the effectiveness of financial compensation management within public organizations.
Peningkatan Kemampuan Manajemen Keuangan UMKM Melalui Pelatihan Penyusunan Laporan Keuangan pada UMKM Lapakemane Kabupaten Brebes Slamet Riyanto; Akbar N. P. D. Wahana; Dumadi Dumadi
Jurnal Manuhara : Pusat Penelitian Ilmu Manajemen dan Bisnis Vol. 4 No. 1 (2026): Januari : Jurnal Manuhara : Pusat Penelitian Ilmu Manajemen dan Bisnis
Publisher : Asosiasi Riset Ilmu Manajemen Kewirausahaan dan Bisnis Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61132/manuhara.v4i1.2940

Abstract

Micro, Small, and Medium Enterprises (MSMEs) play a strategic role in promoting regional economic growth and employment. However, most MSME owners still face challenges in managing their business finances, particularly in recording transactions and preparing systematic financial statements. This condition was also found among MSME owners affiliated with Lapakemane in Brebes Regency, a marketing center for local flagship products that serves as a platform for various local MSMEs. This community service activity aimed to improve the financial management capabilities of MSME owners through training in the preparation of simple financial statements. The methods used included observation, socialization, training, hands-on practice, and evaluation through pre-tests and post-tests. The activity involved 30 MSME owners from various business sectors. The results showed an improvement in participants' understanding of financial transaction recording, cash management, the preparation of simple income statements, and statements of financial position. The participants' average scores increased from 48.7 in the pre-test to 84.3 in the post-test. In addition, participants demonstrated increased awareness of the importance of separating personal and business finances. The training proved effective in improving financial literacy and financial administration skills among MSMEs, thereby supporting business sustainability and enhancing the competitiveness of MSME owners in Brebes Regency.

Page 39 of 39 | Total Record : 384

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