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The Manager Reveiew
Published by Universitas Bengkulu
ISSN : 19792239     EISSN : 26862182     DOI : 10.33369/tmr.v5i1.29587
Core Subject : Economy, Science,
Decision Sciences, Operations Research & Management Economics, Econometrics & Finance
The Manager Review Journal published by the Magister Management Study Program, FEB University of Bengkulu, is a journal that contains studies in the scope of management science. Specifically discussing issues related to marketing management, financial management, HR management, innovation management, operational management, banking, and corporate governance in both the public and private sectors. The focus of published journal articles is journal articles related to economics, business, management. The scope of writing journal articles within the scope of marketing management, business practices, human resource management, operations management, innovation and production, and management.
Arjuna Subject : Bisnis, Menejemen, dan Akutansi (semua kategori) - Strategi dan Menejemen
Articles 89 Documents
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PENGARUH MOTIF PUJIAN PELANGGAN TERHADAP KOMITMEN PELANGGAN Lizar Alfansi; Ferry Tema Atmaja
The Manager Review Vol. 1 No. 1 (2019)
Publisher : UNIB Press

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33369/tmr.v1i1.7683

Abstract

The compliment given by customers is a valuable input for companies to improve performance in the future. Companies can minimize errors in service and increase customer satisfaction through policies to listen and respond positively to every complaint and compliment delivered by customers. The policy does not require a large investment, but the company only provides facilities and procedures that are not complicated for customers to deliver complaints or compliment to the company. Although research on compliment behavior has been carried out in developed countries, similar studies conducted by researchers in Indonesia are still limited. The results showthat customer compliment motives have an influence on commitment. This explains that the higher the level of motives of someone’s compliments, the higher the person's commitment to the company. Conversely, testing the hypothesis does not prove the relationship of motives of praise to commitment moderated by cultural factors and social factors.
PENGARUH PARTISIPASI ANGGARAN TERHADAP KINERJA ANGGARAN DENGAN KOMITMEN ORGANISASI SEBAGAI VARIABEL MODERASI: STUDI KASUS DI BADAN LAYANAN UMUM (BLU) UNIVERSITAS SRIWIJAYA Ardiansyah a; Isnurhadi h; Marlina Widiyanti
The Manager Review Vol. 1 No. 1 (2019)
Publisher : UNIB Press

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33369/tmr.v1i1.7685

Abstract

The change of budget approach uses performance-based approach nowadays so that it effect the performance-based accounting and financial reporting system in all government agencies to improve services to public. Contingency theory states that there is no design and use of management control systems that can be applied effectively to all organizational conditions, but particular control system is only effective for a certain situation or organization. This study aimed to examine the effect of budget participation on budget performance with the organizational commitment of as a moderation variable in Sriwijaya University. Data were gathered by means of questionnaire with likert scale. The samples, 113 respondents, obtained using purposive sampling technique, were officials, employees, and lecturers involved in budget planning in Sriwijaya University. This study used instrument test (validity test and reliability test), multiple linear regression test (Y = ?0 + ?1X1 + ?2X2 + ?), hypothesis test (f test and t test), and residual test of moderation variables (Z = a + b1X1 + e ...(1) and | e | = a + b1Y ...(2)) using the IBM SPSS 23. The study result showed that budget participation positively and significantly affected budget performance (R Square value (R2) of about 0.615 and t-test results was significance, 0.000 < 0.05). While organizational commitment did not strenghthen or weaken the relationship between budget participation and budget performance in Sriwijaya University (significant value of about 0.385 > 0.05 (not significant) and the regression coefficient was positive, 0.32).
PERAN SWITCHING COSTS TERHADAP KUALITAS LAYANAN DAN NIAT PEMBELIAN ULANG Slamet Widodo; Akram Harmoni Wiardi
The Manager Review Vol. 1 No. 1 (2019)
Publisher : UNIB Press

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33369/tmr.v1i1.7686

Abstract

The objectives of the research is to confirm and test the relationship between service quality and repurchase intention moderated by switching costs. We conduct survey method to collect the primary data, the sample is the freight forwarding customer that staying in the Bengkulu province. The results of this study indicate that service quality has a positive relationship on repurchase intention in the context of freight forwarding services. The most dominant dimensions of service quality that has strong impact on customer repurchase intention are reliability, responsiveness, and assurance. Switching costs has a significant role to strengthen the relationship between service quality and repurchase intention. Customer that has a higher perception of switching costs would stay and continue to use the same freight forwarding services and recommend the services to the other people.
STOCK VALUATION MENGGUNAKAN DIVIDEND DISCOUNTED MODEL (DDM) DALAM PENGAMBILAN KEPUTUSAN INVESTASI PADA BANK PEMBANGUNAN DAERAH YANG TERDAFTAR DI BURSA EFEK INDONESIA Chairil Affandy
The Manager Review Vol. 1 No. 1 (2019)
Publisher : UNIB Press

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33369/tmr.v1i1.7687

Abstract

This study aims to find out the intrinsic value of each share of regional development banks listed on the IDX. This study also aims to find out the stock market price (closing price) is below or above the intrinsic value of its shares. Finally, this study aims to find out which bank shares are the best to choose as investment options. This research was conducted in a one-year period, 2017. This type of research is descriptive research with quantitative methods. Descriptive research is research that seeks to describe or describe data that has been collected as it is. This study uses secondary data. Secondary data used in the form of data collected during the period in the form of numerical data contained in the annual report banking obtained from the official website of Indonesia Stock Exchange. In this study, the researcher described the reasonableness condition (value) of the stock price analyzed using the DDM method of model constant growth. This study reveals: (1) the intrinsic value of the shares of the Regional Development Bank in the Indonesia Stock Exchange evaluated by the DDM method of constant growth are as follows, the intrinsic value of BJBR shares is Rp 2455.25; while BJTM is Rp 810.67; (2) the intrinsic value of BJBR and BJTM in 2017 is below the market price, which means that the two  regional development banks are considered undervalued, and the decision taken is bought, or held if it's already owned; (3) BJBR shares are the best shares to be chosen as investment options compared to BJTM, because BJBR has the highest difference between intrinsic value at its market price.
PERAN GENDER DALAM MEMODERASI PENGARUH DISKONFIRMASI POSITIF, PERCEIVED VALUE, DAN KEPERCAYAAN TERHADAP NIAT PEMBELIAN ULANG DARING Effed darta Hadi; Akram Harmoni Wiardi
The Manager Review Vol. 1 No. 1 (2019)
Publisher : UNIB Press

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33369/tmr.v1i1.7688

Abstract

The purpose of the study is to examine empirically the role of gender as a moderating effect  of positive disconfirmation, trust, and perceived value towards the intention to repurchase. This research is a quantitative research and confirmatory which is to examine the cause and effect relationship between variables in this study based on previous research tests with different place settings and research samples. The method in this study is the survey method, the sample of the study respondents in this study are consumers who have done transactions through online buying and selling sites. The stages in this study include; preparation of research proposals, conducting surveys, data processing, data interpretation, and preparation of research reports. The results of this study are expected to provide practical and theoretical contributions regarding consumer behavior.
KEADILAN ORGANISASIONAL, KEPUASAN KERJA, DAN ORGANIZATIONAL CITIZENSHIP BEHAVIOR: INVESTIGASI EMPIRIS PERAN MEDIASI KEPUASAN KERJA fachrudin Js Pareke
The Manager Review Vol. 1 No. 1 (2019)
Publisher : UNIB Press

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33369/tmr.v1i1.7689

Abstract

The current research intend to test the effect of organizational justice on Organizational Citizenship Behavior (OCB), as well as to test the mediating role of job satisfaction on the relationship between organizational justice and OCB. Survey methods adopted for getting primary data from the respondents who are the employees of formal organization, both public and private, located in Bengkulu Province. Two-hundred-and-fifty-four respondents are participated in the study. Following Van Dyne et al. (1994), Mediated Regression Analyses employed to test the research hypotheses. The results met the predictions, organizational justice positively affects OCB, job satisfaction mediated the effect of organizational justice on OCB.
INOVASI LAYANAN SEBAGAI VARIABEL PEMEDIASI HUBUNGAN ANTARA BUDAYA LAYANAN DAN KINERJA ORGANISASI Sularsih Anggarawati; Fachri Saputra
The Manager Review Vol. 1 No. 2 (2019)
Publisher : UNIB Press

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33369/tmr.v1i2.9327

Abstract

Nowadays, public sector organizations have been exposed with tremendous pressure toadapt to significant change from the external environment (Valle, 1999). The dynamismof public service needs that are getting better is a demand and necessity at this time,because of technological developments, consumer preferences, fast service, transparentand simple bureaucratic systems, and good service governance are demands for thepublic as end consumers. Problems related to the complicated bureaucracy in publicsector organizations will be overcome if the organization has a good service culture.The attitude and behavior of employees is a reflection of the service culture instilled bythe organization. A good service culture will support service innovation by employeeswhich in turn impacts on organizational performance. Therefore, service culture isbelieved to have a significant effect on shaping employee service performance inIndonesian public agencies.This study is a quantitative descriptive study that aims to confirm the relationshipbetween variables in empirical research for the reliability testing of a theory. This studywill only be conducted at one specific time which will show a phenomenon to answer theresearch questions to be studied, so that it uses a cross sectional research design.Respondent samples used in this study were 250 respondents. To answer the researchobjectives, researchers used Structural Equation Modeling as a data analysis tool. Dataanalysis was performed using PLS Graph 3.0. The results of the study found that one ofthe three hypotheses proposed proved significant in this study. The hypothesis thatproved significant was the effect of service innovation on organizational performance,while the influence of service culture on service innovation and organizationalperformance was not proven in this study.
FAKTOR – FAKTOR YANG MEMPENGARUHI CASH HOLDING PERUSAHAAN YANG LISTING DI BURSA EFEK INDONESIA TAHUN 2013-2017 Revita Romadhoni; Mahatma Kufepaksi; Ernie Hendrawaty
The Manager Review Vol. 1 No. 2 (2019)
Publisher : UNIB Press

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33369/tmr.v1i2.9328

Abstract

Cash holding is cash that must be available to the company to take certain actions in thefuture, decisions made by managers of non-banking companies in Indonesia will have animpact on the company's activities. The objective of this research is to analyze the effect ofBI rate, growth opportunity, leverage, firm size, board size, and profitability on cashholding, the research sample were 190 companies with 910 non-banking companies as theobservations on Indonesia Stock Exchange in 2013-2017. The statistical test used to testthe hypothesis is panel regression (fixed effects) with classical assumptions The result ofthis research shows that variable of BI rate, growth opportunity, and firm size has asignificant effect on cash holding at 5% significance level, and F test shows that BI rate,growth opportunity, leverage, firm size, board size, and profitability simultaneously affectsthe cash holding as 82%. This research also shows that the variables that affect the cashholding of all non-banking companies on the Indonesia Stock Exchange (IDX) use a tradeofftheory.
EFEK PEMODERASI KURS RUPIAH DALAM MODEL STRUKTURAL PENGARUH STRUKTUR MODAL DAN KEBIJAKAN DIVIDEN TERHADAP NILAI PERUSAHAAN DI BEI Iskandar Zulkarnaein
The Manager Review Vol. 1 No. 2 (2019)
Publisher : UNIB Press

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33369/tmr.v1i2.9329

Abstract

The objective of this research is to determine the effect of foreign exchange rate(IDR) as moderator variable in the influence of capital structure and dividend policy onStock Prices of companies at IDX. In this research samples are 45 companies as the mainmover of Indonesia Stock Indices. This research uses Panel Data Analysis (PDA) to test thehypotheses. The results show that: (1) capital structure (debt equity ratio) and dividendpayout ratio have a significance influence on the stock price and the stock market, (2)exchange rate (US$/IDR) has negative moderating effect on both capital structure anddividend payout ratio. In conclusion, this research support the theory of capital structureand dividend relevance, even in bear market in Indonesia. The decreasing IDR agains US $causes the influence of capital strucure and dividend policy on both the composite stockindex and the stock prices.
THE INFLUENCE OF BUSINESS RISK, FINANCIAL RISK AND MARKET RISK TOWARDS LQ 45 STOCK PERFORMANCE Gayuh Raditya Perdana; Sulastri Sulastri; Mohamad Adam; Marlina Widiyanti
The Manager Review Vol. 1 No. 2 (2019)
Publisher : UNIB Press

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33369/tmr.v1i2.9330

Abstract

The research aims to analyze the influence of Business Risk, Financial Risk and Market Risktowards LQ 45 stock performance. LQ 45 Stock Market period 2012 – 2016 were taken as thesample of this research. This research yields that average DOL value is positive which meansthat the sample studied is an efficient company, with an average DER value of less than100% which means that the company's financial risk level is small and with an average ROErating above 50% means that the company has added value to shareholders.The model usedin this study is multiple regression model. Type of this research is explanatory research. Theresult of the research shows that there is no signifikan impact of the business risk, financialrisk and market risk towards LQ 45. So it can be concluded that the fundamental factor inthis research has no effect on LQ 45 stock performance.

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