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Mohamad Toha
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Jalan Raya Tirtowening Jl. Raya Tirtowening Pacet No.17, Bendorejo, Bendunganjati, Kec. Pacet, Kabupaten Mojokerto, Jawa Timur 61374
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Majapahit Journal of Islamic Finance dan Management
Published by Universitas KH. Abdul Chalim
ISSN : -     EISSN : 27980170     DOI : https://doi.org/10.31538/mjifm
Core Subject : Economy, Science,
Decision Sciences, Operations Research & Management Economics, Econometrics & Finance
Majapahit Journal of Islamic Finance and Management (MJIFM) (E-ISSN 2798-0170) is a journal published by Universitas KH. Abdul Chalim Mojokerto Indonesia four times a year (March, June, September and December). As the name implies, the journal brings two major themes, namely Islamic Finance and Business Management. The journal invites scholars, practitioners, and researchers to submit articles to the management team. Articles submitted will be published after being verified and modified to suit the standard international journals. MJIFM limits only the article publication related to two major themes having been mentioned.
Arjuna Subject : Bisnis, Menejemen, dan Akutansi (semua kategori) - Bisnis dan Menejemen Intetrnasional
Articles 719 Documents
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The Effect of Work Coordination and Work Discipline on Employee Performance at The Manpower Office of Manado City Vilia Horohiung; Precylia Ribka Rambing; Fresi Beatrix Lendo
Majapahit Journal of Islamic Finance and Management Vol. 6 No. 2 (2026): Islamic Finance and Management
Publisher : Universitas KH. Abdul Chalim Mojokerto

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31538/mjifm.v6i2.1214

Abstract

This study aims to determine the effect of Work Coordination and Work Discipline on Employee Performance at the Manpower Office of Manado City, both partially and simultaneously. The background of this study is based on the problems of suboptimal coordination among employees and the level of employee discipline that still needs improvement, which is presumed to affect employee performance. This study uses a quantitative approach with a survey method. The population in this study is all employees of the Manpower Office of Manado City, totaling 35 people, and all of them were used as the sample through a saturated sampling technique. Data were collected through a Likert-scale questionnaire and analyzed using validity tests, reliability tests, classical assumption tests, multiple linear regression analysis, t-test, and F-test with the help of IBM SPSS Statistics 27. The results show that all research instruments are valid and reliable. The regression equation obtained is Y = -0.053 + 0.400X1 + 0.564X2. Partially, Work Coordination has a positive and significant effect on Employee Performance (t count 3.619 > t table 1.694; Sig. 0.001 < 0.05), and Work Discipline has a positive and significant effect on Employee Performance (t count 4.535 > t table 1.694; Sig. 0.000 < 0.05). Simultaneously, Work Coordination and Work Discipline have a positive and significant effect on Employee Performance (F count 25.030 > F table 3.295; Sig. 0.000 < 0.05), contributing 61.0% (R Square = 0.610), while the remaining 39.0% is influenced by other factors outside this research model. This study recommends that the Manpower Office of Manado City further improve coordination among employees and the enforcement of work discipline to optimize employee performance in supporting public services.
The Effect of Social Media and Reference Groups on Students’ Decisions to Choose a Vocational Major at SMK Negeri 1 Batu Hasti Yusmaita Patrikha; Adi Suroso; Kristina Sedyastuti
Majapahit Journal of Islamic Finance and Management Vol. 6 No. 2 (2026): Islamic Finance and Management
Publisher : Universitas KH. Abdul Chalim Mojokerto

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31538/mjifm.v6i2.1215

Abstract

This study examines the influence of social media and reference groups on students’ decisions to choose a vocational major at SMK Negeri 1 Batu. The study responds to uneven student distribution across the school’s four vocational programs and to inconsistent findings in previous studies concerning the relative importance of digital information and social influence in educational choice. A quantitative causal survey was conducted among Grade XI students. From a population of 370 students, 79 respondents were included using a Slovin-based sample calculation and a proportional stratified random sampling plan. Data were collected through a five-point Likert questionnaire consisting of 26 items and analyzed with SPSS using descriptive statistics, instrument testing, classical assumption tests, multiple linear regression, t tests, an F test, and the coefficient of determination. All questionnaire items were valid and the three constructs were reliable. The regression model was significant (F = 46.659; p < .001) and explained 55.1% of the variance in major-choice decisions (R² = .551; adjusted R² = .539). Social media had a positive and significant effect (B = .658; β = .590; t = 7.153; p < .001) and was the strongest predictor. Reference groups also had a positive and significant effect (B = .512; β = .284; t = 3.439; p = .001), although its contribution was smaller. The findings indicate that vocational students rely strongly on accessible digital information while using reference-group input more selectively and pragmatically. The study highlights the importance of credible, interactive social-media communication and structured career guidance in vocational education.
The Effect of Human Resource Competence on Employee Productivity at Bank Sulutgo Head Office Dea Michaela Tumbel; Rolyke Tulangow; Melky Krisna Elia Paendong
Majapahit Journal of Islamic Finance and Management Vol. 6 No. 2 (2026): Islamic Finance and Management
Publisher : Universitas KH. Abdul Chalim Mojokerto

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31538/mjifm.v6i2.1217

Abstract

This study aims to determine the level of human resource competence, the level of employee productivity, and to analyze the effect of human resource competence on employee productivity at PT Bank SulutGo Head Office. This research employed a quantitative approach with a descriptive-verificative method. The research sample consisted of 30 employees selected through purposive sampling. Data were collected through a Likert-scale (1-5) questionnaire and analyzed using validity tests, reliability tests, classical assumption tests, and simple linear regression analysis with SPSS version 26. The results show that all instrument items were valid and reliable (Cronbach's Alpha X = 0.921; Y = 0.899), the residuals were normally distributed, and the regression model showed no symptoms of heteroscedasticity. The regression analysis produced the equation Y = 12.108 + 0.628X, with a calculated t-value of 4.408 (Sig. 0.000 < 0.05), indicating that human resource competence has a positive and significant effect on employee productivity. The coefficient of determination (R²) of 0.410 indicates that human resource competence explains 41.0% of the variation in employee productivity, while the remaining 59.0% is explained by other factors outside this research model. These findings confirm that improving employee competence through education, training, and self-development is an important strategy that Bank SulutGo's management needs to continue to encourage in order to improve employee work productivity.
Customer Satisfaction Analysis on Indihome Internet Service Products in Surabaya Naia Ayu Farikha; Hery Pudjoprastyono
Majapahit Journal of Islamic Finance and Management Vol. 6 No. 2 (2026): Islamic Finance and Management
Publisher : Universitas KH. Abdul Chalim Mojokerto

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31538/mjifm.v6i2.1221

Abstract

This study aims to examine the influence of price perception and service quality on IndiHome customer satisfaction in Surabaya. This research is motivated by the growing competition in home internet services. The research method used is quantitative with data collection techniques through online questionnaires using Google Forms to 120 generation Z respondents in Surabaya. The data analysis technique uses Structural Equation Modeling Partial Least Square (SEM-PLS) with the help of SmartPLS 4.0 software. The results show that price perception and service quality have a positive and significant influence on IndiHome customer satisfaction. Price perception is the most dominant variable in influencing customer satisfaction.
Decisive Aspects in Increasing Customer Loyalty of Safara Makeup MUA Services in Semarang Regency Dewinta Kumalasari; Dewi Widyaningsih; Myra Andriana
Majapahit Journal of Islamic Finance and Management Vol. 6 No. 2 (2026): Islamic Finance and Management
Publisher : Universitas KH. Abdul Chalim Mojokerto

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31538/mjifm.v6i2.1224

Abstract

This study was compiled to find out the role of brand reputation, Electronic Word of Mouth, Customer care excellence, and perceived value on customer loyalty of Safara MUA Makeup service in Semarang Regency. This study uses a quantitative approach, an explanatory type. The research population involved customers of Safara Makeup MUA services in Semarang Regency. A sample of 80 respondents was selected and valid through the purposive sampling method. Online survey techniques in data collection with questionnaires through google form. The data analysis technique used multiple linear regression. The results showed that some of the Electronic Word of Mouth and perceived value had a positive and significant influence on customer loyalty, while brand reputation and customer care excellence had no influence on customer loyalty. Other findings simultaneously, brand reputation, Electronic Word of Mouth, customer care excellence, and perceived value simultaneously have a positive and significant impact on customer loyalty. The implications of these findings are expected to provide information for business people in establishing more effective marketing strategies for business sustainability.
The Effect of Service Quality on Insurance Participant Satisfaction at PT. Asabri (Persero) Manado Branch Office Bella Stesi Paradenti; Mikke R. Marentek; Robby Tanod Mamusung
Majapahit Journal of Islamic Finance and Management Vol. 6 No. 2 (2026): Islamic Finance and Management
Publisher : Universitas KH. Abdul Chalim Mojokerto

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31538/mjifm.v6i2.1230

Abstract

This study aims to determine and analyze the effect of service quality on insurance participant satisfaction at PT. ASABRI (Persero) KC Manado. Service quality is measured through five dimensions according to Kotler and Keller (2016), namely reliability, responsiveness, assurance, empathy, and tangibles, while participant satisfaction is measured through three indicators according to Tjiptono (2020), namely conformity to expectations, interest in re-following, and willingness to recommend. This study uses a quantitative approach with descriptive methods, field research, and library research. The research sample consisted of 43 respondents obtained through a non-probability sampling technique in the form of purposive sampling, with the number of samples calculated using the Cochran formula. Data were collected through a Likert scale questionnaire 1-5 and analyzed using validity tests, reliability tests, classical assumption tests, correlation analysis, and simple linear regression with the help of SPSS Statistics 27. The results showed that all instrument items were valid (r count ≥ 0.30) and reliable (Cronbach's Alpha X = 0.963; Y = 0.935). The residual data is normally distributed (Asymp. Sig. KS = 0.821), the relationship between variables is linear (Sig. Deviation from Linearity = 0.851), and there is no heteroscedasticity (Sig. Glejser Test = 0.968). The results of the correlation analysis show a strong and positive relationship between service quality and participant satisfaction (r = 0.752). The t-test results show a calculated t value of 7.312 > t table 2.020 with a significance of <0.001, so H0 is rejected and H1 is accepted. The R Square value of 0.566 indicates that service quality is able to explain 56.6% of the variation in participant satisfaction. Thus, it can be concluded that service quality has a positive and significant effect on insurance participant satisfaction at PT. ASABRI (Persero) KC Manado.
The Influence of Leadership on Employee Work Ethic Through Organizational Culture as an Intervening Variable at the Manpower Office of Manado City Stevani Cornelia Maki; Jacob Tateol Silangen Makapedua; Efendy Rasjid
Majapahit Journal of Islamic Finance and Management Vol. 6 No. 2 (2026): Islamic Finance and Management
Publisher : Universitas KH. Abdul Chalim Mojokerto

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31538/mjifm.v6i2.1232

Abstract

This study analyzes the effect of Leadership on Employee Work Ethic through Organizational Culture as an intervening variable at the Manpower Office of Manado City. Using a quantitative descriptive approach with a saturated sample of 42 employees, data were collected via a Likert scale questionnaire and analyzed using validity, reliability, classical assumption, correlation, multiple regression, hypothesis, and Sobel tests in SPSS 27. All instrument items proved valid and reliable. Leadership significantly affects Organizational Culture (t = 8.649; Sig. = 0.000), and Organizational Culture significantly affects Work Ethic (t = 3.489; Sig. = 0.001). However, the direct effect of Leadership on Work Ethic is not significant (t = 1.591; Sig. = 0.120) once Organizational Culture is controlled. Together, Leadership and Organizational Culture significantly affect Work Ethic (F = 33.959; Sig. = 0.000), explaining 63.5% of its variance. The Sobel test (z = 3.236; Sig. = 0.001) confirms full mediation. The study recommends strengthening organizational culture as the main bridge translating leadership quality into a high employee work ethic.
Planning for the Implementation of Digital Archives and Employee Competence on the Effectiveness of Archive Management at the Manado District Court Elisabeth Gabriella Kasehung; Jufrina Mandulangi; Deky Eko Wibowo Mundung
Majapahit Journal of Islamic Finance and Management Vol. 6 No. 2 (2026): Islamic Finance and Management
Publisher : Universitas KH. Abdul Chalim Mojokerto

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31538/mjifm.v6i2.1236

Abstract

This study aims to describe planning for digital archive implementation, analyze employee competencies, assess archive management effectiveness, and identify supporting and inhibiting factors at the Manado District Court. This research employed a descriptive qualitative approach with a case study design. Data were collected through semi-structured interviews and observations involving eight purposively selected informants from the General and Finance, Personnel and Organizational Affairs, and IT Planning and Reporting divisions. Secondary data includes archival documents and regulations. Data analysis followed Miles and Huberman's (1994) model, consisting of data reduction, data display, and conclusion drawing/verification. Data validity was examined through source and technique triangulation. The findings indicate that digital archive implementation remains at an early stage. Creation and storage have begun but lack consistent backup systems, while disposition remains entirely manual. Employees demonstrate good work performance, but technical knowledge and skills in data security vary across divisions due to limited formal training. Archive management is relatively effective for digitized records, such as the case of data in SIPP, but remains less effective for manually managed general administrative records. Supporting factors include leadership support and basic infrastructure, while major constraints include the absence of comprehensive written SOPs, limited human resources and budget, and insufficient formal archiving training.
The Effect of Competence on Employee Performance at the Manado City Manpower Office Nur Rahmah Mopatu; Mariska Charlota Walean; Arthur Ludwig Michael Kawur
Majapahit Journal of Islamic Finance and Management Vol. 6 No. 2 (2026): Islamic Finance and Management
Publisher : Universitas KH. Abdul Chalim Mojokerto

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31538/mjifm.v6i2.1237

Abstract

This study aims to determine competency and employee performance conditions and analyze the effect of competency on employee performance at the Manado Department of Manpower. This research employed a quantitative associative approach. The population consisted of 35 employees, all selected as the sample using a saturated sampling technique. Data were collected through a Likert-scale questionnaire comprising 18 competency items and 16 employee performance items. Data analysis included descriptive statistics, validity, reliability, normality, and linear regression tests using IBM SPSS Statistics 27. The results showed that all questionnaire items were valid, with r-values exceeding the r-table value of 0.334. The instruments demonstrated reliability, with Cronbach’s Alpha values of 0.930 for competency and 0.936 for employee performance. The residuals were normally distributed, as indicated by a Shapiro-Wilk significance value of 0.778. Competency and employee performance were categorized as moderate, with mean scores of 50.54 and 43.57, respectively. Regression analysis produced the equation Y = 20.931 + 0.448X. The t-test showed that competency had a positive and significant effect on employee performance, with t-count = 3.035 > t-table = 2.035 and significance = 0.005 < 0.05. The correlation coefficient was 0.467, while R-square was 0.218, indicating that competency explained 21.8% of employee performance.
Strategies for Building Customer Satisfaction at the Aksara Branch of PT Bank Aceh Syariah M. Bima Syahputra; Endang Sulistya Rini; Muhammad Anggia Muchtar
Majapahit Journal of Islamic Finance and Management Vol. 6 No. 2 (2026): Islamic Finance and Management
Publisher : Universitas KH. Abdul Chalim Mojokerto

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31538/mjifm.v6i2.1240

Abstract

Customer satisfaction is a strategic aspect of sustaining relationships between banks and customers, particularly in Islamic banking, which is required to provide quality services, accessible channels, and sustainable customer relationships. This study aims to analyze the effects of service quality, accessibility, and Customer Relationship Management (CRM) on customer satisfaction at PT Bank Aceh Syariah KCP Aksara. A quantitative survey approach was employed involving 140 customers as respondents. The data were analyzed using multiple linear regression, supported by validity, reliability, classical assumption, t-test, F-test, and coefficient of determination analyses. The results show that service quality has a positive and significant effect on customer satisfaction (β=0.318; p<0.001), accessibility has a positive and significant effect (β=0.171; p=0.009), and CRM has a positive and significant effect (β=0.399; p<0.001). Simultaneously, the three variables significantly affect customer satisfaction (F=61.319; p<0.001) and explain 57.5% of its variance. The synthesis indicates that customer satisfaction is shaped by the integration of service interaction quality, ease of access, and sustainable relationship management, with CRM demonstrating the strongest relative influence. The policy implication is that the bank should strengthen CRM through personalized communication, post-transaction follow-up, complaint management, and customer data utilization, supported by continuous improvements in service quality, facilities, information accessibility, and digital services.

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