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Toplama
Published by PT Altin Riset Publishing
ISSN : -     EISSN : 30252652     DOI : https://doi.org/10.61397/tla.v1i
Core Subject : Humanities, Education, Social,
Humanities Environmental Science Languange, Linguistic, Communication & Media Social Sciences
Journal Toplama: Communication and Community Engagement" is a scientific journal published under the auspices of PT Altin Riset Publishing. This journal has an E-ISSN: 3025-2652 and is published periodically in September, January, and May. The journal publishes articles in two languages, namely Indonesian and English, with a focus on the fields of communication, social sciences, and community engagement. The main objective of this journal is to provide a platform for researchers, practitioners, and academics to share knowledge and research findings related to topics relevant to communication and community engagement, using quantitative, qualitative, and participatory action research (PAR), ABCD, and other methods.
Arjuna Subject : Ilmu Sosial - Ilmu Sosial (Lain-Lain)
Articles 12 Documents
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Search results for , issue "Vol. 2 No. 3 (2025): TOPLAMA" : 12 Documents clear
DESIGN OF A 1 KG GOLD SMELTING FURNACE USING PERTALITE FUEL Darmawan, Darmawan; Mujiarto, Mujiarto; Wagiman, Acep
TOPLAMA Vol. 2 No. 3 (2025): TOPLAMA
Publisher : PT Altin Riset Publishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61397/tla.v2i3.351

Abstract

The objective of this study is to design and test a small-scale gold melting furnace with a capacity of 1 kg that is capable of producing high enough temperatures to melt gold efficiently. The gold smelting process requires a significant amount of energy, making the selection of the appropriate furnace type and accurate temperature control crucial for optimizing energy efficiency and smelting results. This study involves the design of an induction heating-based smelting furnace, chosen for its efficiency in rapid and uniform heating. The melting process was carried out by heating the gold ore until it reached the melting point of gold at approximately 1064°C, while measuring the energy required during the process. The results of the study indicate that the total energy required to melt 1 kg of gold is approximately 197,531 joules.
GOVERNMENT PUBLIC RELATIONS STRATEGY TO IMPROVE WEST BANDUNG PERCEPTION USING 4C CONCEPT Ramadhanty, Dini Siti; Rachman, Reza Saeful; Evert, Daniel Paulus; Mulyono, Tanto Trisno; Annash, Puan Arsi
TOPLAMA Vol. 2 No. 3 (2025): TOPLAMA
Publisher : PT Altin Riset Publishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61397/tla.v2i3.368

Abstract

This study aims to determine the impact of Instagram social media management on improving the reputation of the West Bandung Regency Government. This study uses a qualitative descriptive method with data collection techniques through observation, interviews, and documentation. Data analysis was conducted using the Miles and Huberman analysis model, which includes data reduction, data presentation, and conclusion drawing. The results of the study indicate that the management of the Instagram account @prokompim_kbb is aimed at building and enhancing the positive image of the West Bandung Regency Government. The strategies employed are based on Chris Heuer's 4C theory, namely: Context, Communications, Collaborations, and Connections. First, context plays a crucial role in message formation, specifically how narratives and captions are crafted using appropriate and effective language to align with the information being conveyed. Second, communications emphasize the importance of internal communication before content is published to ensure the content and purpose of the message are consistent. Third, collaborations are carried out through cooperation between the @prokompim_kbb admin and all regional and village government agencies in producing relevant content. Fourth, connections are established by forming WhatsApp groups and conducting technical guidance sessions with social media administrators at the regional and village levels to strengthen communication networks and social media management capabilities. Overall, social media management based on the 4C concept has proven effective in supporting efforts to enhance the reputation of local governments through digital platforms.
THE INFLUENCE OF PSYCHOLOGICAL AND SOCIAL FACTORS ON PATIENTS' DECISIONS TO VISIT WITH BRAND IMAGE AS AN INTERVENING VARIABLE IN OUTPATIENT PATIENTS AT HERMINA HOSPITAL DEPOK Putri, Shindy Kurnia; Ruswanti, Endang; Johannes, Johannes
TOPLAMA Vol. 2 No. 3 (2025): TOPLAMA
Publisher : PT Altin Riset Publishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61397/tla.v2i3.372

Abstract

This study is based on the results of initial observations that indicate a downward trend in the number of non-JKN outpatients. In January 2024, the achievement was only 415 of the target of 596 visits (69.6%), and the achievement was again not following the target in September, with 92.8%. The purpose of this study was to examine the effect of psychological factors and social factors on patient decisions to visit with brand image as an intervening variable in outpatients at Hermina Hospital, Depok. This type of research is quantitative with a causal design. The population is outpatients at Hermina Hospital, Depok. The results of the distribution through questionnaires obtained 130 respondents, according to the minimum sample size. The analysis technique used the three-box method analysis and SEM-PLS. The results of the study showed that psychological factors, social factors, and brand image simultaneously had a significant effect on patients' visit decisions, with a contribution of 67.8%. Both psychological and social factors influenced brand image and patients' visit decisions. Brand image also affected patients' visit decisions. Among the three variables, brand image was the most dominant in increasing patients' visit decisions.
THE EFFECT OF MANAGEMENT COMMITMENT AND TEAM ORIENTATION ON COMPLIANCE IN FILLING ELECTRONIC MEDICAL RECORDS WITH COMPETENCE AS AN INTERVENING VARIABLE IN THE INPATIENT INSTALLATION OF HERMINA HOSPITAL DEPOK Rahman, Muhammad Arif; Anindita, Rina; Tahjoo, Anastina
TOPLAMA Vol. 2 No. 3 (2025): TOPLAMA
Publisher : PT Altin Riset Publishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61397/tla.v2i3.373

Abstract

This study aims to test the influence of management commitment and team orientation on compliance in filling electronic medical records with competence as an intervening variable in the implementation of Hermina Hospital, Depok. This research method is quantitative with a cross-sectional study design. The population is doctors at Hermina Hospital Depok who work in the inpatient department totals 133 people. The results of the sample calculation obtained 100 respondents. The data collection technique used a questionnaire, and the analysis method used SEM-PLS. The results of the study showed that management commitment, team orientation, and doctor competence had a simultaneous effect on compliance in filling electronic medical records at Hermina Hospital, Depok. Management commitment and team orientation had a significant effect on doctor competence, which in turn also had a direct effect on compliance in filling out medical records. In addition, doctor competence mediated the relationship between management commitment and team orientation on compliance. Improving doctor competence is the main key to ensuring compliance. The conclusion of this study confirms that to improve compliance in filling electronic medical records at Hermina Hospital, Depok, attention is needed to management commitment and team orientation. Improving doctor competence is the main key in ensuring compliance, with competence functioning as a mediator between management commitment and team orientation towards compliance.
THE INFLUENCE OF RELATIONAL MARKETING AND EXPERIENTIAL MARKETING ON PATIENT LOYALTY WITH PSYCHOLOGICAL FACTORS AS A MODERATION VARIABLE IN OUTPATIENTS OF BHAKTI KARTINI HOSPITAL BEKASI Alawiyah, Tuti; Ramadhan, Yanuar
TOPLAMA Vol. 2 No. 3 (2025): TOPLAMA
Publisher : PT Altin Riset Publishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61397/tla.v2i3.378

Abstract

Patient loyalty is a major challenge for hospitals, including Bhakti Kartini Hospital Bekasi, which face intense competition in the health industry. This problem arises because there will be a decrease in the number of old and new patients in 2023. This is due to the lack of strong relationships between hospitals and patients, as well as inadequate patient experience. This research aims to analyze the influence of relationship marketing and experiential marketing on patient loyalty, with psychological factors as moderating variables. The research method used is quantitative with a cross-sectional study design. Data was collected from 170 outpatient respondents through a questionnaire consisting of questions related to relationship marketing, experiential marketing, psychological factors and patient loyalty. Data analysis was carried out using SEM-PLS. The research results show that relationship marketing, experiential marketing and psychological factors have a significant influence on patient loyalty both simultaneously and partially. In addition, psychological factors are proven to moderate the relationship between these two variables, thereby increasing the impact of relationship marketing and experiential marketing on patient loyalty. The implications of these findings demonstrate the importance for hospitals to develop communication systems and marketing strategies that focus on long-term relationships with patients and creating positive experiences. In this way, Bhakti Kartini Hospital can increase patient loyalty and strengthen its position in the health industry.
EVALUATION OF THE SUCCESS OF IMPLEMENTATION OF ELECTRONIC MEDICAL RECORDS AT RSUP Dr. SITANALA WITH USER SATISFACTION AS AN INTERVENING VARIABLE Susilowati, Wahyu; Jusat, Idrus
TOPLAMA Vol. 2 No. 3 (2025): TOPLAMA
Publisher : PT Altin Riset Publishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61397/tla.v2i3.379

Abstract

This study aims to assess the success of EMR implementation based on user satisfaction and net benefits, as well as to determine the supporting and inhibiting factors in EMR implementation. This study uses a quantitative method with cross cross-sectional design. The research sample used purposive sampling with a total of 84 respondents (nurses who have worked for at least 3 years).  The independent variables in this study are system quality, information quality, service quality, and user perception. The dependent variable is the net benefits, and the intervening variable is user satisfaction. Data analysis using SEM PLS. The results show that user satisfaction does not mediate the influence between system quality variables, information quality, service quality, and user perception of net benefits. System quality and information quality affect user satisfaction and net benefits. Service quality affects user satisfaction but does not affect net benefits.  User perception does not affect user satisfaction and net benefits. User satisfaction affects net benefits. The most influential independent variable is information quality.
THE EFFECT OF MOTIVATION AND COACHING ON THE IMPLEMENTATION OF PATIENT SAFETY IN NURSES WITH RESPONSIVE CULTURE AS AN INTERVENING VARIABLE AT HOSPITAL X, BEKASI CITY Kading, Indrawati Seska; Rini, Tjipto; Arrozie, MF
TOPLAMA Vol. 2 No. 3 (2025): TOPLAMA
Publisher : PT Altin Riset Publishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61397/tla.v2i3.392

Abstract

The aim of this research is to analyze the direct and indirect influence of Motivation and Coaching on the Implementation of Patient Safety mediated by Responsive Culture. This research was conducted at the Hospital X. The research period is March 2024 – February 2025. This research approach uses a quantitative approach, with descriptive analysis methods that explain the relationship between variables. Using the Three Box Method, while analytics uses SEMPLS. The sampling technique used is Total Sampling. With a total of 162 nurses. Based on the results of the analysis, it shows that all Motivation dimensions are in the high category with an average index above 280. The Coaching variable for all dimensions is in the medium category with an average index ranging from 273 to 286. The Responsive Culture variable is in the medium category with an average index ranging from 273.46 to 284.57. The patient safety implementation variable for all dimensions is in the medium category with an index ranging from 277.16 to 284.57. The results of this research have implications for hospitals because implementing patient safety can improve the quality of service in hospitals. Responsive Culture is a culture that encourages nurses and other medical staff to be more sensitive to patient needs and responsive to safety issues. Good coaching will help nurses have better skills and knowledge regarding patient safety procedures.
IMPROVING THE LOCAL ECONOMY THROUGH EMPOWERING MSMES IN DIGITAL MARKETING IN DOMBO VILLAGE, DEMAK Lasmiatun, KMT; Prasetiyawan, Andika
TOPLAMA Vol. 2 No. 3 (2025): TOPLAMA
Publisher : PT Altin Riset Publishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61397/tla.v2i3.398

Abstract

Micro, Small, and Medium Enterprises (MSMEs) play a strategic role in stabilizing and driving national economic growth, particularly due to their contribution to employment, productivity improvement, and their ability to survive amid the dominance of large corporations. However, MSMEs still face significant challenges, especially in product marketing. One example is MSMEs in Dombo Village, Demak Regency, which face obstacles in marketing their products optimally. This study aims to improve the marketing capacity of MSME actors through the implementation of digital marketing strategies. The method used in this activity is a descriptive approach through community service activities, which consist of location surveys, MSME actor data collection, and the implementation of digital marketing workshops. The workshop was attended by 30 MSME actors and focused on the introduction and practical use of digital platforms as marketing media. The results of the activity showed that participants experienced an increase in understanding of digital marketing, as evidenced by their enthusiasm during the practical sessions and their commitment to applying digital strategies in marketing their products. The supporting factors for the success of this activity were the interest and need of MSME actors in marketing digitalization. The inhibiting factors were the short preparation time, which resulted in an incomplete data collection process for MSME actors. Overall, this activity provided tangible benefits for SMEs by equipping them with foundational knowledge of digital marketing as a relevant marketing strategy in the era of digital transformation.
OPTIMIZING PUBLIC SERVICES THROUGH ADMINISTRATIVE DIGITIZATION AT THE TAMALANREA SUBDISTRICT OFFICE Munizu, Musran; Zakaria, Nanang; Fitriani, Aida
TOPLAMA Vol. 2 No. 3 (2025): TOPLAMA
Publisher : PT Altin Riset Publishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61397/tla.v2i3.399

Abstract

This study aims to optimize public services through the digitization of administration at the Tamalanrea Subdistrict Office using the ABC (Action-Based Collaboration) approach, which consists of three stages: needs assessment, digital system development, and community empowerment. This method was chosen to ensure that the resulting solutions are evidence-based, participatory, and sustainable. Data collection was conducted through in-depth interviews with subdistrict officials and the community, field observations, and document analysis to identify challenges in the manual administrative system. The research results show that the implementation of the digital system was able to increase service efficiency by 72%, reduce document processing time from 5-7 days to 1-2 working days, and increase the Community Satisfaction Index (CSI) from 65 to 86. Additionally, digitalization successfully curbed illegal fees and improved transparency through real-time tracking features. Intensive training for village officials increased digital competencies by 75%, while community outreach encouraged 89% of users to adopt the application. However, the study also identified challenges such as resistance from some senior staff and limited internet connectivity in certain areas. Overall, this research demonstrates that a collaborative approach to administrative digitalization not only accelerates service processes but also strengthens accountability and inclusivity. These findings provide policy recommendations for local governments to expand digital transformation at the village level, taking into account infrastructure and human resource capacity.
OVERVIEW OF OPTIMIZING PATIENT SAFETY THROUGH THE IMPLEMENTATION OF DRUG CENTRALIZATION AT IBNU SINA GRESIK HOSPITAL Gustomi, Mono Pratiko; Zahroh, Roihatul; Arizta NC, Lilyana
TOPLAMA Vol. 2 No. 3 (2025): TOPLAMA
Publisher : PT Altin Riset Publishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61397/tla.v2i3.421

Abstract

This study aims to explain the overview of patient safety optimization target three through the application of drug centralization.  the research used was quantitative with a descriptive approach. The sample used was a total sampling with 16 nurses in the Cempaka room. Data was collected on patient safety target three and drug centralization through interviews, observations, and questionnairesThis study showed that most of the respondents were quite good in optimizing patient safety target three (87.5%), but in the implementation of drug centralization, the results were not good, there were 8 (50%) nurses who still did not provide the format of each type of drug when given to patients and nurses often forgot to ask for signatures after administering drugs to patients. the implementation of patient safety target three through the implementation of drug centralization is still not optimal, there are some that have not been fully implemented. Therefore. Additional motivation is needed for all nurses to consistently centralize drugs per the Standard Operating Procedures (SOP) to improve Patient Safety.

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