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Penerbit: CV. Kampus Akademik Publising Jl.pedurungan kidul IV rt.03/01 No.62 Kel. Pedurungan Kidul/ Kec.Pedurungan
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JURNAL RUMPUN MANAJEMEN DAN EKONOMI
Published by CV Kampus Akademik Publising
ISSN : 30467411     EISSN : 30467144     DOI : ttps://doi.org/10.61722/jrme.v1i2.1064
Core Subject : Economy, Science, Education, Social,
Chemistry Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Mathematics Social Sciences
JURNAL RUMPUN MANAJEMEN DAN EKONOMI (JRME) berfokus pada penerbitan artikel berkualitas tinggi yang didedikasikan untuk semua aspek penelitian, masalah, dan perkembangan terbaru di bidang Ilmu Manajemen. Topik dalam Jurnal ini berkaitan dengan aspek apapun dari manajemen, namun tidak terbatas pada topik berikut : Manajemen Sumberdaya Manusia , Manajemen Keuangan, Manajemen Pemasaran, Manajemen Sektor Publik, Manajemen Operasional, Manajemen Rantai Pasokan, Corporate Governance, Etika Bisnis, Akuntansi Manajemen dan Pasar Modal dan Investasi. berfokus pada penerbitan artikel berkualitas tinggi yang didedikasikan untuk semua aspek Ekonomi, Bisnis dan Akuntansi. Jurnal ini memberikan ruang bagi para peneliti untuk berdiskusi, mengejar dan meningkatkan pengetahuan di bidang Ilmu Ekonomi Bisnis dan Akuntansi yang terus berkembang. Artikel dapat ditulis dalam bahasa Inggris atau bahasa Indonesia Jurnal ini terbit 1 tahun
Arjuna Subject : Bisnis, Menejemen, dan Akutansi (semua kategori) - Bisnis, Menejemen, dan Akutansi (Lain-Lain)
Articles 502 Documents
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Implementasi Kaidah Fiqhiyyah Kulliyah dalam Penyelesaian Masalah Hukum Ekonomi Syariah di Era Digital Ahmad Al Fauzan; Danar Moreno; Gilang Ramadhan; Abdul Rahman Sofyan
JURNAL RUMPUN MANAJEMEN DAN EKONOMI Vol. 3 No. 1 (2026): Januari
Publisher : CV. KAMPUS AKADEMIK PUBLISHING

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61722/jrme.v3i1.8651

Abstract

The rapid shift toward digitalization has introduced new financial products and transactional models that require a more adaptive and integrated approach to Islamic legal reasoning. This study analyzes the role of al qawāid al fiqhiyyah al kulliyyah in addressing contemporary legal challenges within the digital economy and develops a methodological framework for assessing the Sharia compliance of emerging digital practices. Using a qualitative library based method, the research engages classical and modern legal sources by combining substantive contract analysis, application of core legal maxims, and maqāṣid al sharīʿah evaluation. Several case domains are examined, including e commerce arrangements, Islamic P2P financing structures, cryptocurrency usage, and blockchain based smart contracts, to identify potential issues related to gharar, ḍarar, and misalignment with Sharia objectives. The findings show that the five universal legal maxims offer a strong and adaptable foundation for managing uncertainty, promoting transactional fairness, and safeguarding consumer interests in digital environments. The study also proposes a five stage methodological model designed to guide Sharia supervisory boards, regulators, and industry practitioners in developing policies, operational standards, and compliance mechanisms suited to Islamic digital financial services.
Peran Customer Relationship Management dalam Pengembangan Layanan Pelanggan di Industri E-Commerce: Studi Kasus Shopee Indonesia Ahmad Al Fauzan; Egi Gufanda; Muhammad Nur Fahmi; Yoga Prawira Rukmana; Nurbaiti Nurbaiti
JURNAL RUMPUN MANAJEMEN DAN EKONOMI Vol. 3 No. 1 (2026): Januari
Publisher : CV. KAMPUS AKADEMIK PUBLISHING

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61722/jrme.v3i1.8652

Abstract

This study aims to analyze the role of Customer Relationship Management (CRM) in developing customer service in the e‑commerce platform, specifically Shopee Indonesia. The research employs a descriptive qualitative method with data collected through in‑depth interviews with four active Shopee sellers from various regions, including Medan. The findings indicate that the implementation of CRM such as personalized communication, quick responses, customer incentives, and utilization of customer data significantly enhances customer satisfaction and loyalty. Shopee’s facilities and support, including Seller Centre Analytics, chat templates, and seller training, facilitate effective CRM implementation. The main challenges faced by sellers include high message volumes, limited digital literacy, and technical constraints, which can be addressed through adaptive strategies such as customer segmentation, chat templates, and admin team management. This study concludes that CRM is not merely a technical tool but a strategic approach for building long-term customer relationships, enhancing store reputation, and achieving business success in e-commerce.

Page 51 of 51 | Total Record : 502

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