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Asian Journal of Social and Humanities
Published by Pelopor Publikasi Akademika
ISSN : -     EISSN : 29634946     DOI : https://doi.org/10.59888/ajosh
Core Subject : Science, Education, Social,
Decision Sciences, Operations Research & Management Earth & Planetary Sciences Environmental Science Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice
Asian Journal of Social and Humanities is a scientific journal in the form of research and can be accessed openly. This journal is published once bimonthly by Beritrust Publisher. Asian Journal of Social and Humanities provides a means for ongoing discussion of relevant issues that fall within the focus and scope of the journal that can be empirically examined. The journal publishes original research articles in Social and Humanities. Social Sciences: covers a broad range of disciplines including Cultural Studies, Engineering, Health, Agriculture, Political Science, Communication, Economics, Law, and Education that are included in the social context. Humanities: covers a broad range of topics in ancient and modern languages, literature, philosophy, history, archaeology, anthropology, human geography, law, religion, and art. The articles published are derived from critical and comprehensive research, studies, or scientific studies on important and current issues or reviews of scientific books.
Arjuna Subject : Ilmu Sosial - Ilmu Sosial (Lain-Lain)
Articles 1,189 Documents
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Coal Downstream Potential in Central Kalimantan Tanggara, Deddy; A.K. Wijaya, Dody; Kristiana, Wita; Mare Apui Ganang, Nuansa; Made Prawindya Kumara , I Dewa
Asian Journal of Social and Humanities Vol. 4 No. 6 (2026): Asian Journal of Social and Humanities
Publisher : Pelopor Publikasi Akademika

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59888/ajosh.v4i6.687

Abstract

The management and utilization of coal raise new environmental challenges, such as deforestation and land degradation. The issue of global decarbonization requires that coal utilization operate within permitted capacity limits. Based on its diverse characteristics, coal can be utilized as a processed product. Downstream development through advanced coal processing can increase economic value and optimize land use more efficiently. Data were collected from various references, including scientific journals, research reports, government regulations, and related agency documents. The results provide recommendations for coal downstream development, such as optimizing the use of coal as a processed product for the production of methanol and dimethyl ether (DME), which function as alternative fuels and industrial raw materials, as well as synthetic natural gas (SNG) as a substitute for natural gas in various sectors. Coal liquefaction can convert coal into liquid hydrocarbons or fuel oil, thereby increasing its added value. Coal–biomass briquettes can produce smokeless fuel and be used for co-firing in steam power plants (PLTU). Extraction of rare earth elements (LTJ) from coal combustion residues also presents potential, as LTJ have high economic value and are fundamental to modern industries. The application of clean coal technologies, including Integrated Gasification Combined Cycle (IGCC) and Carbon Capture and Storage (CCS), can reduce carbon emissions from coal utilization. Based on these results, diversification of coal utilization through downstream development and clean technologies represents a strategic effort to address environmental challenges and respond to global decarbonization issues in Central Kalimantan Province.
The Effect of Service Recovery Performance on Word of Mouth with the Mediation of Perceived Justice and Complaint Handling Satisfaction among Bpjs Ketenagakerjaan Participants Fahrizal, Doni; Sumarwan, Ujang; Noor Yuliati , Lilik
Asian Journal of Social and Humanities Vol. 4 No. 6 (2026): Asian Journal of Social and Humanities
Publisher : Pelopor Publikasi Akademika

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59888/ajosh.v4i6.688

Abstract

This study aims to analyze the effect of service recovery performance (SRP) on word of mouth (WOM) with perceived justice (PJ) and complaint handling satisfaction (CHS) as mediating variables. The research employs an explanatory quantitative approach, involving participants who had previously submitted complaints through the comment section of BPJS Ketenagakerjaan’s official Instagram account. Data were collected using a Likert-scale questionnaire and analyzed using structural equation modeling with partial least squares. The results show that SRP has a significant effect on PJ, CHS, and WOM. The strongest effect occurs in the relationship between SRP and PJ, indicating that fast responses, clear explanations, and empathetic interactions enhance participants’ perceived justice. SRP also increases CHS. CHS shows a direct but weak effect on WOM, indicating that cognitive satisfaction alone may not be sufficient to encourage participants to recommend the service. The mediation analysis reveals that PJ significantly mediates the relationship between SRP and WOM, while CHS does not serve as a direct mediator. These findings emphasize that emotional and procedural fairness plays a more decisive role in generating positive WOM than satisfaction with the complaint-handling process itself. Thus, perceived justice emerges as a key psychological factor influencing participants’ communication behavior. This study provides important implications for BPJS Ketenagakerjaan, highlighting the need to strengthen digital complaint-handling performance by improving response speed, clarity of information, empathetic communication, and procedural consistency. These efforts are essential to building perceived justice, enhancing participant trust, and fostering positive WOM in digital environments.
Analysis of Aqua's Crisis Communication in the “Drilled Wells” Issue: Framing, Expectation Gap, and Reputation Recovery Strategy from an Scct Perspective Retno Wulandari, Siti; Noviani, Ana; Nur Fitrianti, Anggie; Pingkan Putrinita, Christania; Roida Rebecka Hutapea, Meyta
Asian Journal of Social and Humanities Vol. 4 No. 6 (2026): Asian Journal of Social and Humanities
Publisher : Pelopor Publikasi Akademika

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59888/ajosh.v4i6.689

Abstract

PT Tirta Investama’s (AQUA) response when receiving a visit from West Java Governor Dedi Mulyadi became a public conversation after the agenda was recorded and uploaded on social media. The company’s answer when asked about the water source that had been used triggered a communication crisis, especially after the mention of “drilled wells.” This issue triggered a perception-based reputation crisis due to the expectation gap between the image of the AQUA brand as an AMDK sourced from “natural mountain water” and the public’s understanding of the technical terms of water resource management. This study uses a qualitative approach with a case study method, utilizing secondary data in the form of online media reports, official company statements, and social media content. The analysis was carried out within the framework of Navigating the Case Analysis Process and supported by Situational Crisis Communication Theory (SCCT). The results of the analysis show that the crisis experienced by AQUA falls into the category of accidental cluster, with a moderate level of attribution of responsibility. Although AQUA responded to the crisis relatively quickly and transparently, technical and defensive communication strategies have not been fully effective in closing the gap in public perception. This research emphasizes the importance of empathetic, educational, and dialogical crisis communication in the digital age, as well as the consistency of cross-channel framing to restore trust and organizational reputation.
Implementation of Public Order Policies in the Handling of Homeless People in the City of Cirebon Rohida, Leni; Nuraeni, Tia
Asian Journal of Social and Humanities Vol. 4 No. 6 (2026): Asian Journal of Social and Humanities
Publisher : Pelopor Publikasi Akademika

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59888/ajosh.v4i6.693

Abstract

The number of homeless people in public spaces in Cirebon City indicates that the implementation of Local Regulation No. 13 of 2019 on Public Order has not been effective. The purpose of this study is to examine how the policy on handling vagrants in Cirebon City is implemented from the perspective of George C. Edward III's implementation theory, which includes communication, resources, disposition, and bureaucratic structure. This study employs a qualitative approach, utilizing in-depth interviews with the Public Order Agency (Satpol PP), the Social Services Agency, and the target group of the vagrancy policy. Additionally, field observations and documentation were conducted. The results of the study reveal that although coordination between implementing agencies has been carried out, it has not achieved all of its objectives. The main factors hindering policy implementation include limited resources, a lack of supporting facilities such as shelters, and poor vertical communication with the target group. Despite the good commitment of the implementers, the homeless population still does not fully experience the impact of the policy. The research findings suggest that while the policy has been implemented, its execution has not been optimal in some areas, and strengthening is required in the elements of resources, operational mechanisms, and social empowerment services. This research also contributes to public administration studies on the implementation of social policies at the local level and recommends improving policy integration and the provision of supporting facilities.
Reformulation of the Prosecutor’s Office’s Regulatory Role in the Legislative Process for Sustainable Economic Development Pramana, I Gede Willy; Swardhana, Gde Made; Kasih, Desak Putu Dewi; Purwani, Sagung Putri M.E.
Asian Journal of Social and Humanities Vol. 4 No. 6 (2026): Asian Journal of Social and Humanities
Publisher : Pelopor Publikasi Akademika

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59888/ajosh.v4i6.694

Abstract

The phenomenon of sustainable economic development in Indonesia reveals the increasing complexity of national strategic policies and projects, which necessitate preventive and sustainable legal safeguarding. Normatively, the Indonesian Prosecutor's Office is positioned not only as a repressive law enforcement body but also as an institution with preventive and protective functions through its law enforcement intelligence authority, as stipulated in Article 30B of Law Number 11 of 2021 concerning Amendments to Law Number 16 of 2004 concerning the Prosecutor's Office of the Republic of Indonesia (the Amendment to the Prosecutor's Law). However, its implementation reveals that the Prosecutor's Office's role in the legislative process and development policy planning has not been optimally actualized. Juridically, this is due to the ambiguous norm (vague norm) in Article 34 of the Amended Prosecutor's Law, which uses the permissive phrase "may" in providing legal considerations to the President and other government agencies. This phrasing fails to establish a legal obligation for the Prosecutor's Office's involvement in the development legislation process. Sociologically, the absence of a clear regulatory model and mechanism regarding the Prosecutor's Office's security function during the early stages of policy formulation leads to weak preventive legal supervision. Consequently, this creates fertile ground for conflicts of interest, legal uncertainty, and potential abuse of authority in sustainable economic development. This research employs a normative legal research method, focusing on the ambiguity of norms, particularly the phrase "may" in Article 34 of the Amended Prosecutor's Law. This ambiguity underscores the urgent need for a regulatory framework that explicitly mandates the active role of the Prosecutor's Office in the legislative process at every level, given its unique authority in law enforcement intelligence and its mandate to provide legal considerations to the President and other government agencies.
Accelerating The Readiness of The H2 Plant Unit and Maintaining the Quantity of HCU Valuable Product During Repairs to The Radiant Tube Reformer Leak Using a New Radiant Tube Reformer Plugging Method at PT Pertamina Patra Niaga Refinery Unit II Dumai Indra Harapan Situmorang; Akbar Putra Jhonem; Rudi Hermawan; Edward Cantona Taufan; Zulfajri Zulfajri
Asian Journal of Social and Humanities Vol. 4 No. 7 (2026): Asian Journal of Social and Humanities
Publisher : Pelopor Publikasi Akademika

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59888/ajosh.v4i7.696

Abstract

This paper presents an operational reliability case study from the hydrogen plant that supports the hydrocracking complex at PT Kilang Pertamina Internasional Unit II Dumai. A crack was identified in radiant tube Row A No. 10 in reformer 702-H-1, creating an urgent risk of hydrogen release, tube rupture, fire escalation, and prolonged production loss. The conventional corrective action, namely full retubing with a new tube and ceramic-on-ceramic (COC) restoration, required approximately 138 hours and depended on spare tube availability. To reduce downtime and avoid a multiplier effect on the hydrocracker value chain, the team developed a new plugging method that isolated the failed radiant tube by installing welded plugs at both the outlet and inlet sides instead of replacing the entire tube. An engineering design package was prepared using 3D modeling, stress analysis, material selection for SS 310 and HK40 components, and load verification at the design pressure of 20.5 kg/cm². The implemented method restored operation faster than the historical retubing route, achieving a repair duration of approximately 40 hours versus 138 hours for the previous method. Operational impacts reported by the plant included normal H? plant operation above 30k Nm³/h, preserved jet fuel quality, medium-risk work exposure instead of high-risk exposure, avoided costs of approximately IDR 244.8 million, and protection of HCU profit equivalent to around IDR 10 billion. The case demonstrates that a fit-for-purpose plugging strategy can be an effective emergency repair option for radiant tube failures when supported by engineering verification, fabrication control, and formal standardization
The Impact of BPJS Ketenagakerjaan Participation on Corporate Risk Profile Changes: A Comparative Analysis Based on ISO 31000 Aulia Rizki; Tanti Novianti; Linda Karlina Sari
Asian Journal of Social and Humanities Vol. 4 No. 7 (2026): Asian Journal of Social and Humanities
Publisher : Pelopor Publikasi Akademika

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59888/ajosh.v4i7.695

Abstract

The BPJS Employment Program is a labor social security system in Indonesia that is mandatory for companies and aims to provide protection against various employment risks. In addition to protecting workers, participation in this program also has the potential to affect a company’s risk profile. However, empirical studies that systematically analyze changes in corporate risk profiles before and after BPJS Ketenagakerjaan membership remain limited. Therefore, this study analyzes changes in corporate risk levels and examines their implications for risk management based on the ISO 31000:2018 framework. This study employs a descriptive-comparative quantitative approach using a before-and-after method. Primary data were obtained through questionnaires distributed to 39 companies participating in BPJS Ketenagakerjaan. Risk assessments cover four categories: legal, financial, operational, and reputational risks. Each is evaluated using likelihood and impact on a Likert scale of 1–5. Data analysis uses the geometric mean to derive representative values, followed by risk scoring and mapping onto a 5 × 5 risk matrix. The results indicate that BPJS Ketenagakerjaan membership alters corporate risk profiles. Legal and operational risks tend to decrease due to improved regulatory compliance and worker protection. Conversely, some financial and reputational risks increase, driven by contribution obligations and heightened stakeholder expectations. These findings suggest that BPJS Ketenagakerjaan acts as a risk transfer mechanism without fully eliminating risks, leaving residual risks that require ongoing control and monitoring. The study highlights that labor social security programs influence not only worker protection but also corporate risk dynamics from an organizational risk management perspective.
The Impact of Personal Selling by Perisai Agents on Contribution Payment  Behavior of Informal Workers: The Mediating Roles of Product Knowledge, Perceived Risk, and Trust Abdul Shoheh; Ujang Sumarwan; Megawati Simanjutak
Asian Journal of Social and Humanities Vol. 4 No. 7 (2026): Asian Journal of Social and Humanities
Publisher : Pelopor Publikasi Akademika

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59888/ajosh.v4i7.699

Abstract

Extending social security coverage to informal workers remains a significant challenge. This study examines the impact of personal selling by social security agents (Agen Perisai) on the contribution payment behavior of informal workers in Indonesia. It further investigates the mediating roles of perceived risk, product knowledge, and trust within the Stimulus–Organism–Response (S-O-R) framework. A quantitative explanatory design was employed. Data were collected from 150 informal workers registered at the BPJS Ketenagakerjaan Ceger Branch in Jakarta. The data were analyzed using Partial Least Squares Structural Equation Modeling (PLS-SEM) with SmartPLS 4. The results indicate that personal selling significantly enhances perceived risk, product knowledge, and trust. However, it does not directly influence contribution payment behavior. Product knowledge fully mediates this relationship, while perceived risk and trust do not exhibit significant mediating effects. Social security agencies should shift their communication strategies from participant acquisition toward strengthening product literacy. Agents should emphasize clear and practical explanations of benefits to improve sustained compliance. This study extends the S-O-R framework in the context of public social insurance by demonstrating that cognitive factors, particularly product knowledge, play a more decisive role than affective factors in driving financial compliance among low-income informal workers.
The Role of the Village Government in Women's Empowerment Through Women Farmers' Groups (KWT) Siti Khumayah; Yulia Puji Lestarii
Asian Journal of Social and Humanities Vol. 4 No. 7 (2026): Asian Journal of Social and Humanities
Publisher : Pelopor Publikasi Akademika

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59888/ajosh.v4i7.700

Abstract

Women Farmers' Groups (KWT) is an effort to encourage sustainable and equitable village development. This research examines the role of the Village Government in empowering women through KWT in Pajambon Village, Kramatmulya District, Kuningan Regency, West Java. The purpose of this study is to analyze the role of the Village Government in supporting the implementation of women’s empowerment activities through KWT. A qualitative descriptive research method was used, with data collected through interviews, direct observation, and documentation. The validity of the data was ensured through triangulation of sources and methods by comparing information obtained from interviews and field observations and by combining the results obtained. The aim was to obtain a more accurate picture and strengthen the data collected in the study. The results of this study indicate that the Village Government has successfully played a role as a facilitator and companion in empowering women through KWT. This study also recommends the need for training in marketing so that the products produced by KWT can become better known to the wider community.

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