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Amal C. Sjaaf
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Department of Health and Policy, Building F Floor 1, Faculty of Public Health Universitas Indonesia, Kampus Baru UI Depok 16424, Depok City, West Java Province, Indonesia
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INDONESIA
Jurnal ARSI : Administrasi Rumah Sakit Indonesia
Published by Universitas Indonesia
ISSN : 24069108     EISSN : 2476986X     DOI : https://doi.org/10.7454/arsi
Core Subject : Health, Science, Social,
Decision Sciences, Operations Research & Management Public Health Social Sciences
Jurnal ARSI (Administrasi Rumah Sakit Indonesia) was initiated by the Center for Health Administration and Policy Studies (CHAMPS) Faculty of Public Health, University of Indonesia (FKM UI) and is currently managed by the Department of Health Administration and Policy, Faculty of Public Health, University Indonesia . Jurnal ARSI (Administrasi Rumah Sakit Indonesia) was published with the Indonesian Hospital Association (PERSI) and the FKM UI Hospital Management Association (IKAMARS). Jurnal ARSI (Administrasi Rumah Sakit Indonesia) is a peer-reviewed journal that focuses on service administration and management in hospitals in Indonesia. The articles or scientific manuscripts published in the Jurnal ARSI (Administrasi Rumah Sakit Indonesia) include original research, case studies, and reviews supporting corporate governance, clinical governance, or both (bridging). This journal is published electronically, featuring articles in either Bahasa or English. Printed versions are produced only by request. This journal also provides direct open access to its content with the principle that research publications are freely available to the public for broad benefit.
Arjuna Subject : Umum - Umum
Articles 201 Documents
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PENGEMBANGAN SISTEM PENGAJUAN CUTI ONLINE PEGAWAI DI RUMAH SAKIT UMUM ANWAR MEDIKA Yusmanisari, Eka; Febrianti, Nur Andini; Dewi, Rhosita; Azmi, Ulul
Jurnal ARSI : Administrasi Rumah Sakit Indonesia Vol. 9, No. 2
Publisher : UI Scholars Hub

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Abstract

The personnel department is the part in charge of handling the employee leave system. The employee leave system at Anwar Medika General Hospital is still done manually, using hardcopy documents or archives and not having a special database. This certainly affects the effectiveness and efficiency of work because officers have to input leave requests from many employees every day, which of course takes a long time to manage the data and adds to the workload of the staffing department. For that we need an information system that can handle these problems. The activities carried out aim to provide an overview of the procedures for digitizing employee leave applications by considering various aspects of decency, thereby ensuring storage efficiency and easy access.
MOTIVASI DAN BEBAN KERJA SEBAGAI PENENTU KINERJA KARYAWAN DI RSIA SELARAS CIKUPA Candra, Adi; Gunawan, Weka; Hilmy, Reza
Jurnal ARSI : Administrasi Rumah Sakit Indonesia Vol. 8, No. 1
Publisher : UI Scholars Hub

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Abstract

Employee performance in an institution shows the successful implementation of all organizational activities. However, RSIA Selaras Cikupa, through initial observations found many problems related to performance, namely the number of employees who were late from January to June 2019 tended to increase every month. From the initial interviews it is also known that the low motivation of employees. The research objective was to determine the effect of motivation and workload on employee performance at RSIA Selaras Cikupa with job satisfaction as an intervening variable. This type of research is quantitative research. The method used is a survey with interval weighting. The number of samples in this study were 83 people. Analysis using multiple linear regression analysis. The results showed that there was a positive and significant influence between motivation and job satisfaction, there was a positive and significant effect between workload and job satisfaction, there was a positive and significant effect between job satisfaction and performance. In addition, motivation and workload simultaneously or simultaneously have a significant effect on performance variables at RSIA Selaras Cikupa. The most dominant variable is work motivation variable.
ANTESEDEN DARI CARE COORDINATED PATHWAYS DAN DAMPAKNYA PADA PATIENT CENTRICITY Sari, Ni Komang Yeni Dhana
Jurnal ARSI : Administrasi Rumah Sakit Indonesia Vol. 9, No. 1
Publisher : UI Scholars Hub

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Abstract

Patient centricity is one of the qualities in health services. In order to improve patient centricity, service coordination through care coordinated pathways is crucial to provide the best clinical experience for patients. However, there has been no research in Indonesia regarding care coordinated pathways and their impact on patient centricity. This study was conducted to determine antecedents of care coordinated pathways with elements of cross-functional teamwork, mutual communication, goal alignment, and shared accountability, and also their effect on patient centricity. This research model was tested on a population of health workers at Hermina Daan Mogot Hospital, Jakarta. The data collection was carried out by purposive sampling with a total of 168 samples. Data were analyzed using the PLS-SEM method. The results of this study indicate that cross-functional teamwork, mutual communication, goal alignment, and shared accountability have a significant effect on care coordinated pathways. In addition, care coordinated pathways have a significant effect on patient centricity. The results of this study provide useful implications for managerial applications in health care centers.
THE ASSESSMENT TOOLS FOR MEASURING HEALTHCARE WORKERS’ PREPAREDNESS FOR COVID-19 Failenggo, Erie
Jurnal ARSI : Administrasi Rumah Sakit Indonesia Vol. 9, No. 1
Publisher : UI Scholars Hub

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Abstract

Most countries in the world have not been prepared for COVID - 19 pandemic, so there is a need to analyze the strategies to measure our healthcare workers’ preparedness for preventing healthcare workers (HCWs) from becoming victims of COVID-19. This systematic literature review is for reviewing the various assessment tools used to measure the preparedness of healthcare workers for COVID - 19 in the time of pandemic of COVID-19 (2019 November - June 2021). During this time, we analyzed how the researchers defined and constructed the assessment tool for measuring the preparedness of healthcare workers for COVID-19. We used Scopus, Proquest, Pubmed, and Willey online library databases with search themes healthcare porkers, Preparedness, COVID-19, and assessment. Thirty-three studies measured HCWs’ preparedness for COVID-19 from November 2019 to 10 June 2021. Most studies were done in developing Nations (N=22). Almost all of the studies were Cross-sectional studies with questionnaires as their primary instrument. The definition of preparedness varied among these studies. However, all of them agreed that the tool for measuring the preparedness of HCWs for COVID-19 was constructed with more than one measurement aspect.
ANALISA FAKTOR-FAKTOR PENYEBAB TERJADINYA KETERLAMBATAN TINDAKAN OPERASI (DELAY TO OPERATION) DI INSTALASI RAWAT DARURAT RSUP SANGLAH DESEMBER 2017 – FEBRUARI 2018 A, Rusdi; Sjaaf, Amal Chalik
Jurnal ARSI : Administrasi Rumah Sakit Indonesia Vol. 9, No. 1
Publisher : UI Scholars Hub

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Abstract

Surgery service is one of the health services in a hospital that can describe the quality of the hospital. Sanglah Hospital, Denpasar is a hospital at the provincial level which has a long waiting time for surgery. The long waiting time for surgery is generally related to factors such as the availability of facilities and infrastructure, human resources, and the length of time for approval from patients and families for surgery. Research is needed to determine the factors that significantly form the basis for determining policies at the Sanglah General Hospital level, especially in the Emergency Room, to improve operating services. observational approach and cross-sectional analysis design. This study involved 54 respondents in quantitative research and 7 informants in qualitative research. The result showed bed block events is 38,9 % from December 2017 to February 2018. Agreement following informed consent is obtained in ≥ 1 hour for 17 respondents (31,5%) and < 1 hour for 37 respondents (68,5%). Tools and equipment are complete and available in 94,4% cases and incomplete in 5,6% cases. Time consumed waiting for operation is categorized delay if ≥ 5 hours in 33,3% cases, categorized not delay if < 5 hours in 66,7%. Bivariate analysis using Chi Square showed p-value 0,000 for correlation between bed block and delay to operation, p-value 0,000 for correlation between time consumed to obtain agreement for surgery, p-value 0,012 for correlation between tools and equipment with delay to operation. The most influencing factor is operation agreement with p-value 0,005 using logistic regression. From this study, we conclude there is significant correlation between bed block, time consumed for obtain operation agreement, tools and equipment availability with delay to operation. This result is a base in making strategy to improve quality of surgery services in emergency department.
EVALUATION OF TUBERCULOSIS RECORDING AND REPORTING CASE SYSTEM AT SYARIF HIDAYATULLAH HOSPITAL IN 2020 Ratnasari, Yunita; Sjaaf, Amal Chalik
Jurnal ARSI : Administrasi Rumah Sakit Indonesia Vol. 9, No. 1
Publisher : UI Scholars Hub

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Abstract

The national TB control program target is TB elimination at 2035 and TB eradication at 2050. Hospitals must establish a DOTS Team who have responsibility to implementing the TB control program and must be record and report any disease cases. TB case reporting uses the Integrated Tuberculosis Information System (SITT) since 2020. Integrated Tuberculosis Information System has become the Tuberculosis Information System (SITB). Syarif Hidayatullah Hospital is one of the 3 hospitals that have not completed the report. This research is a descriptive analytic study with a qualitative approach. The data collecting data include documents review, observation, and in-depth interviews with key informants. The results showed that recording and reporting did not run optimally because 1) the lack of human resources such as nurses as the spearhead of manual record, 2) there was no funding for the TB DOTS program including for recording and reporting, 3) Hospital Information System was not integrated into all service units causing difficulties in data collection TB patients, 4) the internal network did not working properly because there is no socialize about TB recording and reporting flowchart. Increased management commitment in implementing the TB DOTS program so that recording and reporting can working properly.
THE INFLUENCE OF HOSPITAL BRAND IMAGE ON PATIENT'S DECISION TO CHOOSE HOSPITAL: LITERATURE REVIEW Maulana, Akhada; Ayuningtyas, Dumilah
Jurnal ARSI : Administrasi Rumah Sakit Indonesia Vol. 9, No. 3
Publisher : UI Scholars Hub

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Abstract

People nowadays with different characteristics are very selective when choosing medical services. Hospitals as service providers are expected to have a good brand image which is the patient's perception of a brand. It is built by trust in care and knowledge about the hospital. The hospital's brand image makes patients recognize and differentiate them from others. Patient selection of health care facilities is a complex process. The brand image expected to had a direct effect on hospital selection. This article explains the influence of hospital brand image on patients' decisions to choose a hospital. The method used is a literature review study and sources from online academic media such as Mendeley. Studies related to the field of health services and searched for using valid keywords. We found 48 articles, and after evaluation, eight selected articles were included in this study. From various studies, we found that brand image positively impacts patients' decisions in choosing a hospital. A hospital's brand image will influence patient perceptions of service quality. The social aspect and marketing communication strategy have proven to be excellent induction processes for establishing a brand image in the minds of consumers.
ANALISIS GAYA KEPEMIMPINAN MANAJER PERAWAT TERHADAPKEPUASAN KERJA STAF PERAWAT, LITERATURE REVIEW Safi’i, Akhmad
Jurnal ARSI : Administrasi Rumah Sakit Indonesia Vol. 9, No. 1
Publisher : UI Scholars Hub

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Abstract

Several studies show that different leadership styles will influence job satisfaction. The aim of this study is to analyze the leadership style of nurse managers and the job satisfaction of hospital nursing staff. This research uses a Literature Review design with the help of the PRISMA diagram. Search for scientific research articles using Proquest and Google Scholar. Search with the keywords “Leadership Style” AND “Hospital Nurse Manager” AND “Job Satisfaction”. After carrying out the identification, screening and eligibility process of the 22 articles, 12 articles were selected that met the inclusion criteria. The leadership style models applied include transformational, relational, transactional, democratic, participative and achievement-oriented leadership and laissez faire. Of the 12 articles, 7 articles (58%) discussed the transformational leadership style of nurse managers. This transformational style is the most widely practiced and influences the performance satisfaction of nursing staff. There is a relationship between the leadership style of nurse managers and the job satisfaction of nursing staff in hospitals. The dominant leadership style carried out by nurse managers in several countries is a transformational leadership style which has a positive impact on job satisfaction. Transformative leadership style promotes nurse job satisfaction which is followed by increased performance.
EFEKTIVITAS DAN EFISIENSI PENGGUNAAN CLINICAL PATHWAYTERHADAP AVERAGE LENGTH OF STAY (AVLOS) PASIEN SECTIO CAESAREA (SC) DI RSI NU DEMAK Safi’i, Akhmad; Aziz, Abdul; Martani, Anik; Widiastuti, Tri Wahyuni; Wafiroh, Zahrotul
Jurnal ARSI : Administrasi Rumah Sakit Indonesia Vol. 9, No. 3
Publisher : UI Scholars Hub

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Abstract

Clinical Pathway (CP) was implemented at the RSI NU Demak Hospital as quality and cost control in health services. One of the quality of services can be seen from the Average Length of Stay (AvLOS), so the implementation of CP is very important to measure its effectiveness and efficiency in reducing AvLOS as well as its efficiency in financing. This study aims to determine the effectiveness and efficiency of using CP for AvLOS as well as its efficiency in financing SC patients at the RSI NU Demak Hospital for the period October 2022-May 2023. The type of this research is qualitative with used case study method. Sample data was done by documentation study in 296 SC patient medical resume document and patient transaction data as well as in-depth interviews with purposive sampling samples. The AvLOS before CP implementation was 5.2 days, after CP implementation (for seven months from November 2022 to May 2023) the AvLOS decreased to 4 days. The average efficiency of SC financing is IDR 874,670.00 (Real Hospital Tariff with LOS of 5.2 days is IDR 7,025,130.00 and with LOS of 4 days is IDR 6,150,460.00) AvLOS before and after the implementation of CP in SC patients at RSI NU Demak Hospital shows its effectiveness as seen from the reduction in AvLOS, as well as having an impact on the efficiency of treatment costs. To further increase the efficiency of financing for SC patients, including the efficiency of drug and disposable material (BHP) packages for SC operations as well as monitoring and evaluating the compliance of medical staff in using CP.
Pengaruh Bauran Pemasaran Sumber Daya Manusia (SDM) terhadap Loyalitas Pasien Rumah Sakit: Systematic Review Primasari, Elsa
Jurnal ARSI : Administrasi Rumah Sakit Indonesia Vol. 7, No. 3
Publisher : UI Scholars Hub

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Abstract

In today's fast-paced era of information and technology, there is also a demand for advancements in healthcare services, particularly hospitals. Currently, more and more hospitals are being established in Indonesia, resulting in increased competition among them. Therefore, hospitals must innovate by utilizing the marketing mix, especially the human resources factor, to maintain patient loyalty. This article aims to determine the influence of the human resources marketing mix on patient loyalty in hospitals. This study uses a systematic review design. The search was conducted using the keywords "Human Resources Marketing Mix," "Patient Loyalty," "Influence," AND "Hospital." The article search was accessed from internet databases, namely Proquest and Google. An initial identification found 49 articles on Proquest and 45 on Google Scholar. We then screened them for relevance, and after screening according to the inclusion criteria, only six articles were included. After a full article screening and eligibility process, five articles were found to be relevant to the discussion of the influence of the human resources marketing mix on patient loyalty. Of the five reviewed articles, four mentioned that the human resources marketing mix significantly influencestient loyalty to hospitals. Only one article stated that staff/human resources do not have a substantial influence on hospital patient loyalty. The human resources marketing mix factor affects patient loyalty. Human resources are the critical factor in the success of hospital service marketing. Good behavior, character, integrity, and professionalism of human resources are the main assets in maintaining patient loyalty.

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