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Siber Journal of Transportation and Logistics

SJTL
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Published by Siber Nusantara Publisher

ISSN : 29871026 EISSN : 29871050 DOI : https://doi.org/10.38035/sjtl.v1i1

Core Subject : Economy, Science,

Decision Sciences, Operations Research & Management Economics, Econometrics & Finance

Siber Journal of Transportation and Logistics (SJTL) is managed and published by Siber Nusantara Research & Yayasan Sinergi Inovasi Bersama (SIBER). SJTL articles are the result of field research, literature studies, and public policy research. This publication aims to disseminate the results of scientific research in the field of transportation and logistics management, in improving the quality of the development of the public transportation sector.

Arjuna Subject : Bisnis, Menejemen, dan Akutansi (semua kategori) - Bisnis dan Menejemen Intetrnasional

Articles 79 Documents

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The Effect of Weigh in Motion Installation on Traffic Volume, Speed and Accident Rate of Goods Vehicles on The Pekanbaru – Dumai Toll Road Arief Yeri Krisnanto; Aang Gunawan; Primadi Candra Susanto
Siber Journal of Transportation and Logistics Vol. 4 No. 2 (2026): (SJTL) Siber Journal of Transportation and Logistics (July - September 2026)
Publisher : Siber Nusantara Research & Yayasan Sinergi Inovasi Bersama (SIBER)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/sjtl.v4i2.959

This study aims to analyze the impact of implementing a Weigh In Motion (WIM) system on the traffic performance of freight vehicles on the Pekanbaru-Dumai Toll Road. The WIM was installed in response to the Circular Letter of the Minister of Transportation No. 116 of 2021 and functions as an automated enforcement technology to prevent Over Dimension Over Load (ODOL) vehicles from entering the toll road. The research method used was a one-group pretest-posttest experimental design with a descriptive-comparative quantitative approach. Secondary data was obtained from the toll road operator (PT Hutama Karya), covering three months before (December 2023 - February 2024) and three months after (March 2024 - May 2024) the WIM installation at four main toll gates. Three performance variables were analyzed: total traffic volume, average speed of freight vehicles, and the number of accidents involving freight vehicles. The analysis results show that after the WIM installation, there were changes with substantial practical significance: (1) total traffic volume decreased by 7.08% (from an average of 72,358 to 67,233 vehicles/month), indicating a filtering effect on ODOL vehicles; (2) the average speed of freight vehicles increased by 10.41% (from 29.88 km/h to 32.99 km/h), as an impact of improved traffic stream homogeneity; and (3) the number of freight vehicle accidents dropped sharply by 50% (from 2.67 to 1.33 incidents/month), with a large effect size (Cohen's d) of 1.155. The study concludes that WIM is effective not only as an enforcement tool but also as a traffic management instrument that creates a beneficial trade-off: a limited reduction in volume is exchanged for increased efficiency and, most importantly, a highly significant improvement in safety. This research recommends the expansion of WIM to other strategic toll road sections and further studies with longer observation periods and quasi-experimental designs.

The Effects of Packaging, Digital Information, and Crowd Logistics on Last-Mile Delivery through Distribution Performance among Food and Beverage SMEs in Bandung Irdhatullah Irdhatullah; Agus Purnomo; Melia Eka Lestiani
Siber Journal of Transportation and Logistics Vol. 4 No. 2 (2026): (SJTL) Siber Journal of Transportation and Logistics (July - September 2026)
Publisher : Siber Nusantara Research & Yayasan Sinergi Inovasi Bersama (SIBER)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/sjtl.v4i2.966

This study examines the effects of packaging, digital information, and crowd logistics on distribution performance and their implications for last-mile delivery among food and beverage SMEs utilizing online transportation services in Bandung, Indonesia. The rapid growth of digital-based delivery services has increased operational complexity in urban logistics, particularly regarding delivery accuracy, timeliness, and distribution effectiveness. A quantitative explanatory approach was employed using survey data collected from 131 SMEs selected through probability sampling. Data were analyzed using Structural Equation Modeling–Partial Least Squares (SEM-PLS) with SmartPLS. The findings reveal that packaging, digital information, and crowd logistics positively and significantly affect both distribution and last-mile delivery. In addition, distribution has a positive and significant effect on last-mile delivery performance. Mediation analysis further confirms that distribution partially mediates the relationships between packaging, digital information, crowd logistics, and last-mile delivery. These findings indicate that effective distribution systems strengthen the influence of operational, physical, and digital factors on final delivery performance. This study contributes to the logistics and supply chain literature by proposing an integrative framework that simultaneously combines packaging, digital information, and crowd-based logistics dimensions within a unified last-mile delivery model for online transportation-based SMEs.

The Effect of Risk Management on Aviation Logistics Effectiveness with Operational Performance as a Mediating Variable at the Cargo Terminal of Sentani Airport Andi Batari Toja; Ukkasyah Sabbit Aqdamana Lubis; Rifqi Raza Bunahri
Siber Journal of Transportation and Logistics Vol. 4 No. 2 (2026): (SJTL) Siber Journal of Transportation and Logistics (July - September 2026)
Publisher : Siber Nusantara Research & Yayasan Sinergi Inovasi Bersama (SIBER)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/sjtl.v4i2.977

This study examines operational challenges in air cargo services, including delays, security risks, limited infrastructure, and uncertain weather conditions. The study aims to analyse the direct effect of risk management on operational performance and logistics effectiveness, as well as the mediating role of operational performance. A quantitative cross-sectional design was applied to all 30 employees of In Journey Aviation Services at Sentani Airport using saturated sampling. Data were collected through a five-point Likert-scale questionnaire and analysed using partial least squares structural equation modelling. The results show that risk management has a positive and significant effect on operational performance and logistics effectiveness. Operational performance also has a positive and significant effect on logistics effectiveness. In addition, operational performance partially mediates the relationship between risk management and logistics effectiveness. The findings conclude that effective risk management improves aviation logistics services both directly and through stronger operational performance, thereby supporting safer, more reliable, and more efficient cargo handling at Sentani Airport.

Analysis of The Influences of Regulatory Support and Customer Relationship Management on Green Transportation Throught Cost efficiency at PT Pos Indonesia Rahman Fathan; Maniah Maniah; Erna Mulyati
Siber Journal of Transportation and Logistics Vol. 4 No. 2 (2026): (SJTL) Siber Journal of Transportation and Logistics (July - September 2026)
Publisher : Siber Nusantara Research & Yayasan Sinergi Inovasi Bersama (SIBER)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/sjtl.v4i2.978

This study aims to analyze the influence of regulatory support and customer relationship management on green transportation implementation through cost efficiency as a mediating variable at PT Pos Indonesia (Persero). The research is motivated by the increase in logistics activities due to the growth of e-commerce, which drives distribution needs while simultaneously intensifying the challenge of reducing carbon emissions in the transportation sector. The study employs a quantitative approach with descriptive and verificative methods. Data were obtained through questionnaires distributed to 200 employees of PT Pos Indonesia (Persero) in various regions of Indonesia using a purposive sampling technique. Data analysis was conducted using Structural Equation Modeling–Partial Least Squares (SEM-PLS). The results indicate that regulatory support has a positive and significant effect on cost efficiency (β = 0.544; t = 12.727) and green transportation implementation (β = 0.482; t = 9.527). Customer relationship management also has a positive and significant effect on cost efficiency (β = 0.449; t = 8.948) as well as on green transportation implementation (β = 0.333; t = 6.780). In addition, cost efficiency has a positive effect on green transportation implementation (β = 0.288; t = 5.935) and partially mediates the influence of both independent variables on green transportation implementation. This study is expected to serve as a reference for the development of green logistics and the implementation of green transportation at PT Pos Indonesia (Persero).

The Effect of Crew Manning Services and Crew Placement on Human Resource Quality: The Mediating Role of Crew Competence at PT Augustea Intcrews Indonesia Nadifa Salsabila Hadiwinoto; Renanda Aurelia Putri; April Gunawan; Imam Fahcruddin; Vidya Selasdini
Siber Journal of Transportation and Logistics Vol. 4 No. 2 (2026): (SJTL) Siber Journal of Transportation and Logistics (July - September 2026)
Publisher : Siber Nusantara Research & Yayasan Sinergi Inovasi Bersama (SIBER)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/sjtl.v4i2.1006

The main problem in this study is the suboptimal quality of human resources at PT Augustea Intcrews Indonesia, which is indicated by variations in the quality of crew manning services, the accuracy of crew placement, and differences in crew competency levels in meeting shipping operational needs. These conditions potentially affect the professionalism and performance of human resources amid increasing demands in the maritime industry and dynamic regulatory changes. This study aims to analyze the influence of crew manning services and crew placement on crew competency and their impact on qualified human resources. The study employed a quantitative approach using a survey method. The research population consisted of service users and related parties at PT Augustea Intcrews Indonesia, with a sample of 115 respondents selected through purposive sampling. Data were collected through structured questionnaires and analyzed using Structural Equation Modeling (SEM). The results showed that crew manning services and crew placement have a positive and significant effect on crew competency and qualified human resources. Crew competency was also proven to have a significant effect on the quality of human resources and to mediate the relationship between crew manning services and crew placement on qualified human resources. The study concludes that improving the quality of crew manning services, ensuring appropriate crew placement, and continuously developing crew competencies are the main factors in creating professional and qualified maritime human resources. Therefore, the company is recommended to strengthen its training systems, certification management, and competency-based crew placement to support the sustainable improvement of human resource quality.

The Influence of Technology Acceptance Model on Service Level Agreement Through Actual System Use in Last-Mile Logistics Operations Haris Fitriadi; Maniah Maniah; Melia Eka Lestiani
Siber Journal of Transportation and Logistics Vol. 4 No. 2 (2026): (SJTL) Siber Journal of Transportation and Logistics (July - September 2026)
Publisher : Siber Nusantara Research & Yayasan Sinergi Inovasi Bersama (SIBER)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/sjtl.v4i2.989

This study examines the influence of Technology Acceptance Model (TAM) on Service Level Agreement (SLA) achievement through Actual System Use in last-mile logistics operations at SiCepat Ekspres. Utilizing a quantitative approach and variance-based structural equation modeling (PLS-SEM), data were collected from 278 operational employees. Six TAM constructs Perceived Usefulness (PU), Perceived Ease of Use (PEOU), Trust, Perceived Risk, Organizational Readiness, and Social Influence were examined as independent variables, with Actual System Use as mediating variable and SLA as the dependent variable. Results reveal that Social Influence is the strongest predictor of Actual System Use (β = 0.420), while Actual System Use significantly drives SLA achievement (β = 0.585). The model explains 75.5% of SLA variance, underscoring the central role of actual technology use as a strategic mediator in the TAM–SLA relationship within last-mile logistics operations.

Reverse Process Effectiveness as a Mediator of Return Volume Uncertainty, Return Information Quality, and Return Decision Quality on Warehouse Operational Performance in Indonesian FMCG Companies Atik Fauziah Hadad; Erna Mulyati; Maniah Maniah
Siber Journal of Transportation and Logistics Vol. 4 No. 2 (2026): (SJTL) Siber Journal of Transportation and Logistics (July - September 2026)
Publisher : Siber Nusantara Research & Yayasan Sinergi Inovasi Bersama (SIBER)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/sjtl.v4i2.1046

In the fast-moving consumer goods (FMCG) industry, the return of products to the warehouse is often an unplanned occurrence with an uncertain quantity, but the academic research on this is still not as advanced as the practice. Previous research is contradictory about the effect of return volume uncertainty, return information quality, and return decision quality on the operational performance of a warehouse, and the link between those variables through the reverse process effectiveness is not yet conclusively proven, particularly in the FMCG warehouse in Indonesia. In this study, return volume uncertainty, return information quality and return decision quality are directly and indirectly tested for their impacts on warehouse operational performance, while the reverse process effectiveness acts as a mediator. The data was obtained from 138 employees, supervisors, and managers in warehouses at FMCG companies in Indonesia based on cross-sectional survey analysis using the method of Partial Least Squares (PLS) Structural Equation Modeling. Return information quality had a direct impact on warehouse operational performance, whereas return volume uncertainty and return decision quality only had indirect implications when they had an impact on reverse process effectiveness. The novelty here is to demonstrate that the effectiveness of reverse process can serve as the hinge on which the benefits of information quality, decision quality and volume-uncertainty management can become tangible in the warehouse.

Rancangan Konsep Self Baggage Drop (SBD) Berbasis Operasional Bandara untuk Optimalisasi Passenger Flow di Bandar Udara Internasional Sultan Syarif Kasim II Pekanbaru Shabira Afina Pajri; Agoes Soebagio; Lina Rosmayanti
Siber Journal of Transportation and Logistics Vol. 4 No. 2 (2026): (SJTL) Siber Journal of Transportation and Logistics (July - September 2026)
Publisher : Siber Nusantara Research & Yayasan Sinergi Inovasi Bersama (SIBER)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/sjtl.v4i2.1048

Peningkatan jumlah penumpang di Bandar Udara Internasional Sultan Syarif Kasim II Pekanbaru selama periode 2022–2025 meningkatkan beban pelayanan check-in, sementara proses masih didominasi sistem konvensional sehingga penumpang berbagasi tetap bergantung pada konter, menimbulkan penumpukan pada jam sibuk dan mengganggu kelancaran pergerakan penumpang. Kajian terdahulu mengenai sistem penyerahan bagasi mandiri umumnya menilai kecukupan fasilitas secara deskriptif tanpa mengaitkannya dengan proyeksi pertumbuhan penumpang dan tahapan pengembangan infrastruktur bandara. Penelitian ini bertujuan mengidentifikasi faktor operasional penyebab penumpukan penumpang dan menganalisis kebutuhan optimalisasi pelayanan melalui perancangan konsep sistem penyerahan bagasi mandiri. Penelitian menggunakan pendekatan penelitian dan pengembangan tahap konseptual, dengan teknik observasi, kuesioner, wawancara, dan studi dokumen. Hasil penelitian menunjukkan rata-rata waktu pelayanan mencapai 2,7 menit per penumpang, melebihi standar yang ditetapkan, serta terdapat kekurangan empat konter pada jam sibuk tahun 2025, sementara 91,3 persen responden merasakan penumpukan antrean. Rancangan konsep sistem dua tahap terintegrasi diusulkan sebanyak empat unit untuk kondisi eksisting, atau tiga unit disertai penambahan lima konter pada rencana pengembangan terminal. Kebaruan penelitian terletak pada integrasi perhitungan teori antrean, proyeksi pertumbuhan penumpang, dan rencana perluasan terminal ke dalam satu kerangka rancangan tata letak bertahap.

Service Reliability, Service Value, and Timeliness as Drivers of Customer Loyalty: The Mediating Roles of Relationship Marketing and Customer Satisfaction in Corporate Logistics Services Della Galuh Anastasia; Maniah Maniah; Erna Mulyati
Siber Journal of Transportation and Logistics Vol. 4 No. 2 (2026): (SJTL) Siber Journal of Transportation and Logistics (July - September 2026)
Publisher : Siber Nusantara Research & Yayasan Sinergi Inovasi Bersama (SIBER)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/sjtl.v4i2.1063

One of decisive challenges faced within business-to-business (B2B) logistics industry is maintaining customer loyalty due to customer expectations and inconsistent findings increasement regarding its determinants. The impacts analysis towards service reliability and value, also timeliness onto customer loyalty were developed extensively in this research, using relationship marketing as well customer satisfaction for corporate logistics services at PT Pos Indonesia (Persero). A quantitative descriptive-verificative methodology was applied. Purposive sampling technique was used to collect 157 corporate customers data eligibly in Regional 2 Jakarta to get examined with Partial Least Squares Structural Equation Modeling (PLS-SEM). Test outcome explains service reliability (β = 0.279; t = 2.298) and timeliness (β = 0.426; t = 3.529) significantly affect relationship marketing, whereas service value does not (β = 0.155; t = 1.166). Significant influence delivered by relationship marketing onto customer satisfaction with (β = 0.809; t = 20.776) while loyalty contributed (β = 0.330; t = 3.623), meanwhile satisfaction notably affects loyalty (β = 0.558; t = 6.819). Relationship marketing mediates only the effect of timeliness on customer loyalty, whereas relationship mediation was delivered by satisfaction onto marketing relation towards customer loyalty, highlighting sequential relational mechanisms in corporate logistics. These findings provide theoretical and managerial implications for improving customer retention strategies in B2B corporate logistics services.

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Contact Name
Siber Publisher

Contact Email
siberpublisher.info@gmail.com

Phone
+6281188062006

Journal Mail Official
siberpublisher.info@gmail.com

Editorial Address
Jalan Marina Indah Raya No. 1 Pantai Indah Kapuk, Kamal Muara, Penjaringan, Jakarta Utara, Indonesia

Location
Kota adm. jakarta utara,

Dki jakarta

INDONESIA