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Industrial & System Engineering Journal (ISEJOU) Universitas Katolik Darma Cendika Jl. Ir. H. Soekarno, no 201, Surabaya, 60117
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Industrial & System Engineering Journals (ISEJOU)
Published by Universitas Katolik Darma Cendika
ISSN : -     EISSN : 2985346X     DOI : 10.37477/isejou
Core Subject : Science, Social, Engineering,
Decision Sciences, Operations Research & Management Engineering Environmental Science Industrial & Manufacturing Engineering Transportation
Industrial & System Engineering Journals (ISEJOU) focused to: Engineering Management, Supply Chain Management, Ergonomics and Human Factors, Work Design and Measurement, Operations Research and Analysis, Engineering Economic Analysis, Facilities Engineering and Energy Management, Quality and Reliability Engineering, Operation Engineering and Management, Occupational Health and Safety, Information System Management, Design and manufacturing Engineering, Product Design and Development, System Design and Engineering .
Arjuna Subject : Teknik (semua kategori) - Tenik Industri dan Manufaktur
Articles 73 Documents
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Ergonomi Kognitif dalam Sistem Kerja dan Interaksi Manusia-Teknologi: Systematic Literature Review tentang Penerapan, Pengukuran, dan Luaran Silvana Mohamad; Moh. Ainul Fais; Dedy Kunhadi; Bambang Sutejo; Djaffar Sodiq; Novid Hidayat; Mohamad Tsaqif Apta Laksono
Industrial & System Engineering Journals (ISEJOU) Vol. 4 No. 2 (2026): ISEJOU, Vol 4, No 2 Juni 2026
Publisher : Universitas Katolik Darma Cendika

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Abstract

Digital work-system transformation intensifies human-technology interaction and creates a need to understand how cognitive ergonomics is applied, measured, and associated with human and system outcomes. This study maps cognitive ergonomics applications, mental-workload measurement approaches, and their relationships with performance, safety, usability, technology acceptance, and worker well-being. A systematic literature review was conducted on 52 full-text journal articles published from 2020 to 2026. Articles were selected through deduplication, multistage screening, DOI verification, quality appraisal, and extraction of 29 variables. The findings identify five application mechanisms: task and interface redesign, human-technology function allocation, cognitive-state monitoring, decision support and training, and integration into work systems. Measurement approaches include subjective ratings, performance measures, behavioral indicators, physiological and neurophysiological signals, task analysis, and multimodal assessment. Associations with outcomes are conditional because they vary according to task complexity, experience, age, duration, technology transparency, and environmental conditions. The review proposes a three-layer application-measurement-outcome framework in which workload functions as a linking mechanism and a source of feedback for redesign. The findings support multi-indicator evaluation, field validation, and designs that preserve cognitive fit, predictability, control, situation awareness, and recovery.
Pengendalian Kualitas Sablon DTF Menggunakan DMAIC-FMEA pada UMKM Surabaya Henry Galajaya; Credendo Elfrain Arely
Industrial & System Engineering Journals (ISEJOU) Vol. 4 No. 2 (2026): ISEJOU, Vol 4, No 2 Juni 2026
Publisher : Universitas Katolik Darma Cendika

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Abstract

The Direct to Film (DTF) printing industry in Micro, Small, and Medium Enterprises (MSMEs) faces challenges in maintaining product quality consistency due to production process variations that may cause defects. This study aims to control the quality of DTF printing production processes through the integration of Define, Measure, Analyze, Improve, Control (DMAIC) and Failure Mode and Effect Analysis (FMEA) methods. The research was conducted at a DTF printing MSME in Surabaya using a quantitative approach based on production and defect data. The DMAIC stages were applied to identify quality problems, measure process capability, analyze root causes, and develop improvement recommendations, while FMEA was used to prioritize risks based on the Risk Priority Number (RPN). The results showed a total production of 3,857 units with 464 defective units. Process capability analysis resulted in a DPMO value of 24,060.2 and a sigma level of 3.49. Based on the FMEA analysis, the highest improvement priority was identified in the failure mode of suboptimal curing temperature with an RPN value of 252. The integration of DMAIC-FMEA provides a systematic approach to determining improvement priorities and enhancing the quality control of DTF printing processes in MSMEs.
Implementasi Metode Servqual Dan Quality Function Deployment Untuk Mengukur Kualitas Pelayanan Cafe Pastor Ngagel Surabaya Benediktus Triwibowo Basuki; Lilis Nurhayati; David Andrian
Industrial & System Engineering Journals (ISEJOU) Vol. 5 No. 1 (2026): ISEJOU, Vol 5, No 1 Desember 2026
Publisher : Universitas Katolik Darma Cendika

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Abstract

This study aims to resolve operational issues of slow service and high order error rates at Cafe Pastor Ngagel Surabaya. Through a survey of 102 respondents, service quality was evaluated using the SERVQUAL method across 25 attributes. The results showed 13 attributes with positive gaps (such as friendly staff) and 2 with zero gaps, indicating customer satisfaction that must be maintained. Conversely, 10 attributes had negative gaps, with the worst being the lack of modern equipment (-0.559), interior design (-0.451), and coffee taste inconsistency (-0.324). These negative attributes were integrated into the House of Quality (HoQ) matrix using Quality Function Deployment (QFD). QFD established three top improvement priorities: (1) standardization of coffee preparation time (score 271.86), (2) taste calibration (212.62), and (3) equipment modernization (198.23). The practical implication is that management can precisely focus resources to improve service time efficiency and product consistency.

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