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Eric Harianto
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Magister Management Universitas Ciputra Surabaya UC Tower Lt. 20, Universitas Ciputra Surabaya CitraLand CBD Boulevard, Made, Sambikerep, Surabaya City, East Java 67219
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International Journal of Review Management Business and Entrepreneurship
Published by Universitas Ciputra Surabaya
ISSN : -     EISSN : 27979237     DOI : https://doi.org/10.37715/rmbe
Core Subject : Economy,
Economics, Econometrics & Finance
International Journal of Review Management Business and Entrepreneurship (RMBE) aims as a forum for academics, educators, and practitioners from around the world to communicate research papers, conceptual papers, and best practices about the dynamics of entrepreneurship, entrepreneur, and entrepreneurial person. Coverage of RMBE includes, but is not limited to issues surrounding: Entrepreneurship Business Management Social Science Humanities
Arjuna Subject : Bisnis, Menejemen, dan Akutansi (semua kategori) - Bisnis, Menejemen, dan Akutansi (Lain-Lain)
Articles 154 Documents
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THE EFFECT OF INFORMATION QUALITY, INFORMATION QUANTITY, INFORMATION CREDIBILITY, INFORMATION ADOPTION ON UBW'S PURCHASE INTENTION IN SURABAYA Harsono, Florencia Jusi
International Journal of Review Management Business and Entrepreneurship (RMBE) Vol. 4 No. 2 (2024): International Journal of Review Management Business and Entrepreneurship (RMBE)
Publisher : Universitas Ciputra Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37715/rmbe.v4i2.5579

Abstract

This study aims to determine the influence of Information Quality, Information Quantity, Information Credibility (X) on Purchase Intention (Y) with Information Adoption (Z) as an intervention variable in UBW in Surabaya. The sample size in this study was carried out using the Slovin formula of 210 respondents. The sampling technique uses purposive sampling. Data was obtained using a questionnaire measured by the Likert scale. This study uses PLS SEM analysis to analyze structural models and measurements. Based on the results of the study, Information Quality, Information Quantity, Information Credibility have a significant effect on UBW Information Adoption and Information Quality, Information Quantity, Information Credibility have a significant effect on UBW Purchase Intention, however Information Adoption did not have a significant effect on UBW's Purchase Intention.UBW Purchase Intention, Information Quality does not have a significant effect on Purchase Intention through Information Adoption, Information Quantity does not have a significant effect on Purchase Intention through Information Adoption, Information Credibility does not have a significant effect on Purchase Intention through Information Adoption.
A Generating Balanced Scorecard as Performance Measurement Framework for Secondary Education: A Case Study at Singapore National Academy srikanthi, yulia ayu
International Journal of Review Management Business and Entrepreneurship (RMBE) Vol. 4 No. 2 (2024): International Journal of Review Management Business and Entrepreneurship (RMBE)
Publisher : Universitas Ciputra Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37715/rmbe.v4i2.5589

Abstract

Learning from recent phenomena in education field, schools must adopt strategic management practices to survive in turbulent environment. Secondary education, in particular must have strategic goal and must be able to measure the performance of key areas to achieve that goal. This study’s main objective is generating a Balanced Scorecard (BSC) as a performance measurement framework for Secondary education, using Singapore National Academy as the case study. The study aims to describe how the school can move from mission to vision using goals and objectives articulated in its strategic plan 2023-2027 with its focus goal of 200% of student growth. The study uses a qualitative research approach. It comprises an extensive review of relevant literature, an in-depth analysis of the school’s strategic plan, and a comprehensive discussion and face-to-face interview with total of 10 key sources. Benchmarking with similar school (Sekolah Citra Kasih / Sekolah Citra Berkat) was also used to generate the BSC framework. The result shows that there are 12 strategic objectives to achieve the focus goal which have been grouped into four BSC perspectives: Financial, Customer, Internal Business Process and Learning & Growth. These strategic objectives then were broken down into 25 measurement indicators with each one is equipped with a "measurement method" so that it has clear guidelines for calculating BSC achievements. Among BSC perspectives, Finance has 30% weights, Customer25%, Internal Business Process 30%, Learning & Growth15%. Those four perspectives have quite similar weights so that school must pay attention on the balance of their realization. This BSC framework is recommended to be implemented in order to be able to ensure the achievement of goals in secondary education
ANALYSIS OF LEADERSHIP STYLE AND WORK ENVIRONMENT ON EMPLOYEE PERFORMANCE MEDIATED BY JOB SATISFACTION AT SURABAYA ORTHOPEDICS & TRAUMATOLOGY HOSPITAL Tandiono, Teddy; Krisprimandoyo, Denpharanto Agung
International Journal of Review Management Business and Entrepreneurship (RMBE) Vol. 4 No. 2 (2024): International Journal of Review Management Business and Entrepreneurship (RMBE)
Publisher : Universitas Ciputra Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37715/rmbe.v4i2.5622

Abstract

This study aims to analyse the influence of leadership style and work environment on employee performance which is mediated by job satisfaction at the Surabaya Orthopedic & Traumatology Hospital. The population in this study were employees at the Surabaya Orthopedic & Traumatology Hospital at lower levels, excluding medical and nursing personnel, so that included other health personnel, administrative personnel and non-health technical personnel. The sample in this study was 128 people consisting of 50 other health workers, 57 administrative staff and 21 non-health technical staff serving at the Surabaya Orthopedic & Traumatology Hospital. Primary data used in the research was obtained through a questionnaire. This research uses a Structural Equation Model with the Partial Least Square Method. The research results show that leadership style and work environment can have a direct and significant influence in a positive direction on employee performance. Apart from that, the variable job satisfaction can partially mediate the influence of leadership style and work environment on employee performance.
APPLICATION OF STANDARD OPERATIONAL PROCEDURES TO THE PERFORMANCE OF PT SATU RODA INDONESIA EMPLOYEES Satria, Vivanda Ahmad; Christian, Timotius Febry
International Journal of Review Management Business and Entrepreneurship (RMBE) Vol. 4 No. 2 (2024): International Journal of Review Management Business and Entrepreneurship (RMBE)
Publisher : Universitas Ciputra Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37715/rmbe.v4i2.5628

Abstract

This research aims to determine the consistent, efficient and compliant implementation of Standard Operating Procedures (SOP) within the PT Satu Roda Indonesia organization. This study uses a qualitative method. The research will be carried out at the PT office. Satu Roda Indonesia which is located at the Mentari Beach Housing Complex in Surabaya. The sampling method used was purposive sampling. Interviews were conducted with company employees and external company experts to understand the implementation of existing SOPs at PT. Satu Roda Indonesia. In an analysis of the implementation of Standard Operating Procedures (SOP) at PT. Satu Roda Indonesia, several important findings can be concluded that the implementation of Standard Operating Procedures (SOP) at PT Satu Roda Indonesia has proven to be the key to increasing work efficiency and employee performance. By having clear and structured SOPs, employees have clear guidance to carry out their duties consistently and precisely. This reduces confusion and errors in the execution of daily work, which in turn increases productivity and efficiency. SOPs also play a role in ensuring that each step in the work process has been carefully thought out, thereby minimizing wasted time and ensuring that resources are used optimally. By following SOPs, employees can work more efficiently and effectively, because they have clear guidance on what is expected of them in each situation.
ANALYSIS OF CONSUMER PERCEPTION FACTORS THAT INFLUENCE THE CHOICE OF WOLFGANG PUCK RESTAURANT AT I GUSTI NGURAH RAI INTERNATIONAL AIRPORT Wirasti, Norma; Kaihatu, Thomas Stefanus
International Journal of Review Management Business and Entrepreneurship (RMBE) Vol. 4 No. 2 (2024): International Journal of Review Management Business and Entrepreneurship (RMBE)
Publisher : Universitas Ciputra Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37715/rmbe.v4i2.5629

Abstract

This research aims to analyze in depth the consumer perception factors that influence the choice of Wolfgang Puck Restaurant at I Gusti Ngurah Rai International Airport. The population in this research is Wolfgang Puck consumers. The sampling technique used in this research was a purposive sampling technique with a sample size of 100 respondents. The primary data used in this research was obtained through a questionnaire. The research model is confirmatory factor analysis. The results of the research were that five new factors were formed, namely hope factors, attention factors, product and atmosphere factors, stimulus factors, and lifestyle factors. The first factor includes good quality, product excellence, and information. The second factor includes behavior, needs, and goals. The third factor includes product attributes, product suitability, and the environment. The fourth factor includes trust, encouragement. The fifth factor includes encouragement from within, social encouragement, and satisfaction. These five factors represent 81.33% of the 15 elements studied. It is known that the expectation factor is the dominating factor in influencing consumers in choosing Wolfgang puck.
THE INFLUENCE OF CONTENT MARKETING AND ELECTRONIC WORD OF MOUTH ON PURCHASE INTENTION AND ALSO BRAND IMAGE AS MEDIATION Amarta, Tasya; Sidharta, Helena
International Journal of Review Management Business and Entrepreneurship (RMBE) Vol. 4 No. 2 (2024): International Journal of Review Management Business and Entrepreneurship (RMBE)
Publisher : Universitas Ciputra Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37715/rmbe.v4i2.5630

Abstract

The purpose of this research is to find out how content marketing and electronic word of mouth influence purchase intention and also brand image as mediation. The sampling technique uses purposive sampling using several criteria. The researcher has collected data with the total of 200 respondents from potential HMNS customers on the Instagram social media page @hmns.id. This research uses quantitative approach by using SEM PLS data analysis method that is assisted by smart PLS 4.0 software. Based on the results of the analysis that has been carried out, it shows that content marketing has a significant positive effect on purchase intention, electronic word of mouth has a significant positive effect on purchase intention, content marketing has a significant positive effect on brand image, electronic word of mouth has a significant positive effect on brand image, brand image has a significant positive effect on purchase intention, and content marketing has a significant positive effect on purchase intention mediated by brand image, and electronic word of mouth has a significant positive effect on purchase intention mediated by brand image. In conclusion, this study accepts all the hypotheses proposed.
ANALYSIS OF THE INFLUENCE OF PRODUCT QUALITY AND SERVICE QUALITY ON CUSTOMER LOYALTY THROUGH CUSTOMER SATISFACTION AS A MEDIATION VARIABLE FOR UD. PADMA NADI CUSTOMERS. Putra Utama, I Putu Indra Ariestha; Kaihatu, Thomas Stefanus
International Journal of Review Management Business and Entrepreneurship (RMBE) Vol. 5 No. 1 (2025): International Journal of Review Management Business and Entrepreneurship (RMBE)
Publisher : Universitas Ciputra Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

This study aims to determine the effect of product quality and service quality on customer loyalty through customer satisfaction with UD Padma Nadi as the research object. The variables used in this research are product quality and service quality as the independent variables, customer satisfaction as the mediating variable and customer loyalty as the dependent variable. The method used is quantitative mediation. The sample used in this study used a non-probability sampling method with a purposive sampling technique and a sample of 100 respondents. Data collection techniques in this study were carried out by distributing questionnaires using a Likert scale. Based on the results of data analysis, it can be interpreted that product quality has a significant effect on customer loyalty, product quality has a significant effect on customer satisfaction, service quality has a significant effect on customer loyalty, service quality has a significant effect on customer satisfaction, customer satisfaction has a significant effect on customer loyalty. In addition, mediation occurs in the relationship between product quality and customer loyalty through customer satisfaction, and mediation occurs in the relationship between service quality and customer loyalty through customer satisfaction.
THE INFLUENCE OF SERVICE QUALITY ON CUSTOMER CONFIDENCE THROUGH CUSTOMER SATISFACTION AS A MEDIATION VARIABLE AT AQIQOHKITA Sholihah, Rifatus; Kaihatu, Thomas Stefanus
International Journal of Review Management Business and Entrepreneurship (RMBE) Vol. 4 No. 2 (2024): International Journal of Review Management Business and Entrepreneurship (RMBE)
Publisher : Universitas Ciputra Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37715/rmbe.v4i2.5634

Abstract

This research aims to find out the effect of service quality on customer trust through customer satisfaction with Aqiqahkita as the research object. The variables used in this research are service quality as the independent variable, customer satisfaction as the mediating variable and customer trust as the dependent variable. The method used is quantitative mediation. The sample used in this research used a non-probability sampling method with a purposive sampling technique and the sample consisted of 110 respondents. The data collection technique in this research was carried out by distributing questionnaires using a Likert scale. The results of the analysis concluded that service quality has an influence on customer trust. Service quality also has an influence on customer satisfaction. Customer satisfaction has an influence on customer trust. There is partial mediation of service quality on customer trust through customer satisfaction.
The Effect Of Remuneration System, Work Environment and Employee Characteristics On Employee Performance Chandra, Evelyn Cornelia; Suhardi Kodrat M.M., CPM (Asia), David
International Journal of Review Management Business and Entrepreneurship (RMBE) Vol. 5 No. 1 (2025): International Journal of Review Management Business and Entrepreneurship (RMBE)
Publisher : Universitas Ciputra Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

The automotive business is a growing business in Indonesia, especially in workshops and shops selling vehicle spare parts. Apart from requiring large amounts of capital and merchandise, employment also plays a very important role in the automotive business. This research aims to test and analyze the influence of the remuneration system, work environment and employee characteristics on employee performance through job satisfaction. The population of this study was 80 employees of PT Jaya Utama Bearings. The sampling technique uses purposive sampling. So the number of samples obtained for this research was 68 samples, namely employees of PT Jaya Utama Bearings with staff positions and who were permanent employees. The data collection technique uses a Google Form questionnaire. This research is quantitative research using the SEM-PLS method through the Smart-PLS 4 application. The results of the research show that (1) the remuneration system has a positive and significant effect on employee performance, (2) the work environment has a positive and insignificant effect on performance, (3) ) Employee characteristics have a positive and significant effect on performance, (4) The remuneration system has a positive and significant effect on job satisfaction, (5) The work environment has a positive and insignificant effect on job satisfaction, (6) Employee characteristics have a positive and significant effect on job satisfaction, (7) Job satisfaction has a positive effect and significant effect on employee performance, (8) The remuneration system has a positive and significant effect on employee performance through job satisfaction, (9) The work environment has a positive and insignificant effect on employee performance through job satisfaction, and (10) Employee characteristics have a positive and significant effect on performance employees through job satisfaction
The The Effect of Transformational Leadership Style on Organizational Citizenship Behavior Through Leader-Member Exchange as a Mediator Variable and Dependence on the Leader as a Moderator Variable in Music Performances : A Study on Student Project Performing Art and Sport Management Ciputra University Abdi Cahya, Kristian Sena; Kurniawan, Daniel
International Journal of Review Management Business and Entrepreneurship (RMBE) Vol. 5 No. 1 (2025): International Journal of Review Management Business and Entrepreneurship (RMBE)
Publisher : Universitas Ciputra Surabaya

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Abstract

This study investigates six key relationships in the context of music performances: (1) the impact of transformational leadership style on leader-member exchange (LMX), (2) the impact of transformational leadership on organizational citizenship behavior (OCB), (3) the influence of LMX on OCB, (4) the mediating role of LMX in the relationship between transformational leadership and OCB, (5) the moderating effect of dependence on the leader in the relationship between transformational leadership and OCB, and (6) the moderating effect of dependence on the leader in the relationship between LMX and OCB. The population comprises 127 committee members from the virtual music concert One Voice for All, the musical drama Merpati Putih, and UC Summerfest 2022 (International Business Management Program, Faculty of Management and Business, Ciputra University). Data were collected through validated and reliable questionnaires and analyzed using SEM-PLS, including path coefficients, indirect effects, and F-square moderation tests. The findings show: (1) transformational leadership significantly and positively affects LMX, (2) transformational leadership significantly and positively affects OCB, (3) LMX significantly and positively affects OCB, (4) LMX significantly mediates the effect of transformational leadership on OCB, (5) dependence on the leader weakens and does not significantly moderate the effect of transformational leadership on OCB, and (6) dependence on the leader strengthens but does not significantly moderate the effect of LMX on OCB.

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