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Jurnal Aktor
Published by Universitas Negeri Makassar
ISSN : 28084365     EISSN : 28085167     DOI : -
Core Subject : Social,
Social Sciences
JURNAL AKTOR is a high-quality open-access and peer-reviewed research journal with p-ISSN 2808-4365, and e-ISSN 2808-5167. JURNAL AKTOR providing a platform that welcomes and acknowledges high quality empirical original research papers about is a publication media to channel the scientific work of lecturers, theoretical, and practitioners in the field of public administration, as well as observers of public administration. Published by Program Studi Ilmu Administrasi, Fakultas Ilmu Sosial. JURNAL AKTOR published biannually, schedule in June and December, and the Journal Editorial invites researchers, academicians, professionals, and practitioners from all over the world to submit the manuscript. Authors can submit articles/manuscripts by logging into the Open Journal System (OJS) https://ojs.unm.ac.id/Aktor/author/submit
Arjuna Subject : Ilmu Sosial - Administrasi Publik
Articles 103 Documents
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Implementation of Smart Indonesia Card (KIP) Policy in Poverty Alleviation in Maros Regency Andi Aslinda; Umi Kalsum; Andi Cudai Nur
Jurnal Aktor Vol 3, No 3 (2024): June
Publisher : Universitas Negeri Makassar

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Abstract

This study aims to determine the implementation of local government policies in poverty reduction in Maros Regency through the Smart Indonesia Card (KIP). This research uses a qualitative approach and produces descriptive data. Data collection is done by observation, interviews and documentation. Data is processed using interactive model analysis, namely data condensation, data presentation and conclusion testing. The focus of this research is based on the policy implementation model proposed by George C Edward III. 4 (four) variables that affect policy implementation, namely communication, resources, disposition and bureaucratic structure. Based on the results of the research obtained, it can be concluded that the Maros Regency Social Office has implemented and implemented the Smart Indonesia Card (KIP) policy as an effort to overcome poverty in Maros Regency. To measure the implementation using four indicators, namely 1). Communication, Communication is considered very important in policy implementation, in the context of communication there are three things that are considered, namely a) Information, regarding the implementation of the KIP policy has been made by the government as the President's flagship program in overcoming poverty in Maros Regency through the transmission of delegations given through the Regent of Maros to the Social Service, b) Clarity, communication received by KIP implementers must be clear and not confusing. c) Consistently, Maros district social service employees must be consistent in implementing the KIP smart Indonesia card policy. 2) Resources, sources that support effective policies, namely a) staff, employees who handle KIP participants are still lacking, b) information, employees in the Maros Regency Social Service must know what to do in the future through information submitted by superiors, c) the authority runs through the Maros Regency Social Service Government in terms of implementing the KIP smart Indonesia Card policy. d) facilities, advice and infrastructure in the Maros Regency Social Office, especially in the Smart Indonesia Card policy program, the KIP still lacks supporting facilities in carrying out duties, 3) Disposition, has been carried out well by the government and stakeholders as evidenced by various kinds of support and supervision.4) bureaucratic structure, factors that have an influence on the policy implementation process, namely a) bureaucratic structure,  The existing structure in the Maros Regency Social Office has been made based on the main duties and functions of each, b) Standard Operating SOP procedures, the Maros Regency Social Office already has clear SOPs and clear organizational structures as well.
Work Motivation and Employee Performance at the Department of Manpower Office in Makassar City Firda Amanda Wulandari; Herlina Sakawati; Haedar Akib
Jurnal Aktor Vol 2, No 3 (2023): June
Publisher : Universitas Negeri Makassar

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Abstract

This research aims to determine the quality of service for claim participants of the social security organizers of employment in the BPJS Ketenagakerjaan office in Makassar City. This research uses a qualitative approach and employs descriptive research design. Data collection is conducted through field observations, interviews, and documentation. The data analysis techniques used are data collection, data condensation, data presentation, and drawing conclusions. The results of this research indicate that the service for claim participants of the social security organizers of employment can be seen from five indicators of service quality: 1) Tangibles (Physical Evidence) are good, 2) Reliability is not yet well-implemented, 3) Responsiveness is good, 4) Assurance is well-implemented, and 5) Empathy is well-implemented. Based on the research results, four out of five indicators of service quality have been well-implemented and meet the standards of service quality.
E-Government in Gowa District (Study on Diskominfo at Gowa District) Sri Dewi Mulyana Nur Tadrin; Sulmiah Sulmiah
Jurnal Aktor Vol 1, No 2 (2022): February
Publisher : Universitas Negeri Makassar

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Abstract

This study aims to determine e-Government in Gowa Regency as well as supporting and inhibiting factors in the implementation of e-Government in Gowa Regency. This study uses a qualitative approach. The data collection used was interview, documentation, and observation. The data obtained from the research results were processed using an interactive analysis model, namely data collection, data reduction, data presentation, and drawing conclusions. The results of this study indicate that e-Government in Gowa Regency (Study at Diskominfo Gowa Regency) is based on four indicators that must be achieved in the implementation of e-Government, namely: efficiency is good, effectiveness is not good, transparency is good and accountability is not good. The effectiveness indicator is said to be not good because there are constraints in terms of the budget which causes the planning to not be achieved in accordance with the objectives. Meanwhile, on the data accountability indicators, the accuracy of which can be guaranteed by Diskominfo is only on the Gowa Public Relations website, not on the correctness of the reporting by each SKPD that is entered into the website provided.
Application of Personnel Management Information System (SIMPEG) in the Process of Mutation / Transfer of State Civil Apparatus at BKPSDMD Makassar City Akib, Haedar; Arifin, Muhammad; Ismail, Ismail; Aina, Asri Nur
Jurnal Aktor Vol 3, No 2 (2024): February
Publisher : Universitas Negeri Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26858/aktor.v3i2.61770

Abstract

This study aims to determine the Application of the Personnel Management Information System (SIMPEG) in the process of mutation / transfer of state civil apparatus in BKPSDMD Makassar City. This research includes descriptive Qualitative Research with data collection techniques through observation, interviews, and documentation. Data analysis techniques consist of data reduction, data translation and conclusions.The results showed that the application of the Personnel Management Information System (SIMPEG) in the mutation / transfer of the state civil apparatus in the BKPSDMD Makassar City. With  the presence of the Personnel Management Information System (SIMPEG) at the Regional Human Resources and Management Personnel Agency (BKPSDMD) Makassar City provides good benefits to all BKPSDMD employees who use SIMPEG. By changing the Manual Pattern to an all-Digital one. This will help reduce the risk of errors and speed up the overall ASN mutation process. When viewed from several dimensions of Rivai Personnel Information System Criteria (2009), namely Timely, Accurate, Relevant, and Complete. However, it needs to be optimized on  the Just-in-Time  Dimension because with the problem of the network / server can inhibit the ASN mutation process. For this reason, BKPSDMD prioritizes having a reliable network infrastructure so that the Mutation / Transfer of State Civil Apparatus in BKPSDMD Makassar City runs smoothly. 
Evaluation of Green Open Space (RTH) Policy in Makassar City Ayu Lestari; Andi Cudai Nur
Jurnal Aktor Vol 1, No 1 (2021): October
Publisher : Universitas Negeri Makassar

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Abstract

This study aims to find out about the Evaluation of Green Open Space (RTH) Policies in Makassar City. using the type of qualitative research that is descriptive and data collection techniques are carried out by interviews, observation and documentation. The data analysis technique used consisted of data collection, data reduction, data presentation, and conclusions. The results showed that the evaluation of green open space policies in Makassar City was seen from the five criteria for evaluating Leo Agustino's policies, namely: 1) apparatus resources 2) institutional 3) facilities and infrastructure 4) financial 5) regulation. Based on the research results, two of the five policy evaluation criteria, namely institutions and regulations, have been implemented properly. However, the criteria for personnel resources, facilities and infrastructure, as well as finance have been implemented but have not been maximized.
Evaluation of the Program to Improve the Welfare of Poor Families in Salassa Village, Curio District, Enrekang District Yamin, Muhammad Nur; Herfida, Herfida; Ismail, Ismail; Pratiwi, Oky Nur
Jurnal Aktor Vol 3, No 1 (2023): October
Publisher : Universitas Negeri Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26858/aktor.v3i1.54708

Abstract

This research aims to determine the Evaluation of the Welfare Improvement Program for Poor Families in Salassa Village, Curio District, Enrekang Regency. This research uses a qualitative method and produces descriptive data. Data collection is used by interview, documentation, and observation techniques. The data obtained from the research results are processed using interactive model analysis, namely data collection, data presentation, data condensation, drawing conclusions.The results of the study showed that the evaluation of the welfare family card (KKS) improvement program in Salassa Village, Curio District, Enrekang Regency, in general, had not been fully successful from the six (6) evaluation indicators, namely Efficiency, Responsiveness, Effectiveness, Adequacy, Equity and Accuracy. The Responsiveness indicator shows that the community's response is very good with the KKS program, effectiveness shows that it has not gone well because sometimes the distribution of aid is done once every 3 months, Efficiency shows that this assistance has not been said to be efficient because many still do not understand the details of the assistance received, Equity shows that it has not gone well because there are still many people who are classified as underprivileged getting assistance with the Prosperous Family Card, Adequacy shows that it is not enough because this assistance is not evenly distributed, Accuracy shows that this assistance is appropriate because this assistance is in accordance with existing procedures and names. assistance that comes out according to DTKS data. It is suggested that the process of updating the data must be further improved and preferably in the future it is better to prioritize the process of selecting data from RTSM/KSM so that there is no longer dependence on assistance and can utilize the assistance properly.
Website Information System Mayor Report as a Public Service in Palu City Herlina Sakawati; Wiyarni Wiyarni; Muh Nur Yamin
Jurnal Aktor Vol 3, No 3 (2024): June
Publisher : Universitas Negeri Makassar

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Abstract

This study aims to determine the information system  of the Mayor Report website as a service in Palu City. This research uses a qualitative research approach with a descriptive qualitative type. Data collection techniques are carried out by observation, interview and documentation. The data analysis technique uses data condensation, data presentation, conclusion drawing and verification. The results of this study show that the information system   of the Mayor Report website in Palu City has been running well in accordance with the success model of the DeLone and McLean information systems. This can be seen from three indicators that have been running well, namely: system quality, usage, and net results received. Two indicators are doing quite well: service quality and user satisfaction. One other indicator is still not good, namely: the quality of information. The supporting factors for the information system of the Mayor Report website are the commitment of the Palu City Government, the environment and supporting infrastructure. While the inhibiting factor is network interference and there are still some complaints that do not contain complete information, and there are still empty complaints coming in.
Digital Inclusion Strategies to Enhance Accessibility of Public Services in Indonesia Ifa Shahrash; Risalatu Mirajiah; Nugroho Widyanto
Jurnal Aktor Vol 2, No 1 (2022): October
Publisher : Universitas Negeri Makassar

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Abstract

This article explores the strategies of digital inclusion in improving the accessibility of public services. With the increasing digitization of services, ensuring equitable access to public services for all citizens is crucial. The study examines the challenges faced in accessing public services, explores the concept of digital inclusion, and highlights strategies to enhance accessibility. The research utilizes a mixed-method approach, combining qualitative interviews and quantitative data analysis. The findings emphasize the importance of bridging the digital divide, promoting digital literacy, and creating user-centric digital platforms to enhance accessibility and inclusivity of public services. The article contributes to the discourse on digital inclusion and provides recommendations for policymakers and stakeholders to foster accessible and inclusive public service delivery.
Public Relations Services of PT PLN (Persero) North Makassar Customer Implementation Unit in Overcoming Customer Complaints (Prepaid Electricity Case Study) Sulmiah, Sulmiah; Madani, Ihwan; Guntur, Muhamamd; Aina, Asri Nur
Jurnal Aktor Vol 3, No 3 (2024): June
Publisher : Universitas Negeri Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26858/aktor.v3i3.63206

Abstract

This study aims to find out how the Public Relations Service of PT PLN (Persero) North Makassar Customer Service Implementation Unit in Overcoming Customer Complaints (Prepaid Electricity Case Study). To achieve this goal, researchers use data collection techniques through observation, interviews, and documentation. The data obtained from the research results were processed using qualitative analysis to determine the Public Relations Service of the North Makassar Customer Service Implementation Unit in Overcoming Customer Complaints (Prepaid Electricity Case Study).The results showed that the Public Relations Service of PT PLN (Persero) North Makassar Customer Service Implementation Unit in overcoming customer complaints (prepaid electricity case study) based on service quality indicators Zeithmal-Parasuraman-et al (Pasolong 2013), namely Direct Evidence, Reliability, Responsiveness, Assurance, Attitude is good enough but still needs to be optimized on every indicator. This is evidenced by observations and interviews that have been conducted. Suggestions: 1) In improving promising services to customers, PLN North Makassar Customer Service Implementation Unit must provide good service so as to create customer satisfaction. 2) The issue of politeness and friendliness of officers towards customers is good and must be maintained and improved.3) Officers can create ease of communication with customers and provide information that is easy to understand.
Implementation of Legislative Duties of DPRD Members in Bulukumba Regency for the 2014-2019 period Andi Cipta Diary Herzu
Jurnal Aktor Vol 2, No 2 (2023): February
Publisher : Universitas Negeri Makassar

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Abstract

This research discusses the implementation of legislative tasks by members of the Regional People's Representative Council (DPRD) of Bulukumba Regency for the period 2014-2019, using Edward III's theory that includes the variables of communication, resources, disposition, and bureaucratic structure. The findings indicate that the implementation of legislative tasks has been relatively good or effective. The policy implementation at the Bulukumba Regency DPRD has achieved its objectives and targets with smooth routines and no major issues. Effective communication characterized by transmission, clarity, and consistency supports the successful implementation of policies. Competent human resources, sufficient financial resources, and effective resource management, including time, are vital factors in the effectiveness of policy implementation. The disposition of implementers, involving commitment, honesty, and democratic values, also plays a significant role in policy execution. The bureaucratic structure, including Standard Operating Procedures (SOPs) governing workflow and policy implementation, facilitates effective legislative tasks. Overall, it can be concluded that the implementation of legislative tasks by members of the Bulukumba Regency DPRD for the period 2014-2019 has been relatively successful. 

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