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Jurnal Aktor
Published by Universitas Negeri Makassar
ISSN : 28084365     EISSN : 28085167     DOI : -
Core Subject : Social,
Social Sciences
JURNAL AKTOR is a high-quality open-access and peer-reviewed research journal with p-ISSN 2808-4365, and e-ISSN 2808-5167. JURNAL AKTOR providing a platform that welcomes and acknowledges high quality empirical original research papers about is a publication media to channel the scientific work of lecturers, theoretical, and practitioners in the field of public administration, as well as observers of public administration. Published by Program Studi Ilmu Administrasi, Fakultas Ilmu Sosial. JURNAL AKTOR published biannually, schedule in June and December, and the Journal Editorial invites researchers, academicians, professionals, and practitioners from all over the world to submit the manuscript. Authors can submit articles/manuscripts by logging into the Open Journal System (OJS) https://ojs.unm.ac.id/Aktor/author/submit
Arjuna Subject : Ilmu Sosial - Administrasi Publik
Articles 103 Documents
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EVALUATION OF INPATIENT SERVICES AT H. ANDI SULTHAN DAENG RADJA REGIONAL GENERAL HOSPITAL BULUKUMBA REGENCY Sulmiah, Sulmiah; Fajar, Rahmat; Guntur, Muhammad; Pratiwi Johansyah, Oky Nur
Jurnal Aktor Vol 4, No 1 (2024): Oktober
Publisher : Universitas Negeri Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26858/aktor.v4i1.68309

Abstract

This study aims to determine the Quality of Inpatient Services at the H. Andi Sulthan Daeng Radja Regional General Hospital, Bulukumba Regency, this study uses a qualitative approach. Data collection was carried out through observation, interview, and documentation techniques. The Data Analysis Technique used in this study is interactive data analysis through the following stages: data condensation, data presentation, and conclusion testing.The results of this study show that the Inpatient Services at the H. Andi Sulthan Daeng Radja Regional General Hospital, Bulukumba Regency have generally run well, although there are still shortcomings in its implementation. This can be seen from several indicators, namely, determination, implementation and responsibility. However, there are still shortcomings in administrative personnel who are still not agile in serving non-medical patients, but the Bulukumba Regency Government has made every effort to improve services at the H. Andi Sulthan Daeng Radja Regional General Hospital, Bulukumba Regency, including inpatient services. The supporting factor in inpatient services at H.Andi Sulthan Daeng Radja Bulukumba Hospital is the existence of good communication between medical personnel and patients, and also receives support from the government and the local community. The inhibiting factor in the service at H. Andi Sulthan Daeng Radja Hospital, Bulukumba Regency is in the research licensing section which is still charged to get a permit for research.
Motivation of Online Merchant Students (Case Study of 5 Online Shop Seller Students at Makasar State University) Ramli, Mauliadi
Jurnal Aktor Vol 3, No 1 (2023): October
Publisher : Universitas Negeri Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26858/aktor.v3i1.55885

Abstract

This research aims to find out: 1) What is the motivation for students to become online shop sellers? 2) What is the impact felt by students who sell online shops. This type of research is descriptive qualitative research with a qualitative approach. The selection of informants used a purposive sampling technique with a total of 5 informants. The criteria for informants were selected and adjusted to research needs so that researchers could find out the motivation and impact of online shop sellers. The data collection techniques used are: Observation, interviews and documentation. The data obtained was then analyzed using descriptive quantitative through three stages, namely data reduction, data presentation, and drawing conclusions.The results of this research show that based on the motivation of students selling online shops at Makassar State University, it is because they want to help their parents, to earn additional income. By using this online shop, sellers don't have to bother going to the shop to get the goods they want. To make a transaction, both parties don't need to meet each other. Once buyers select a product, they can pay for it with a credit or bank card, and the product will be shipped to the buyer's desired location. The positive impact felt by online shop sellers is that they can make their own money, their time is more useful and they can meet lots of people when delivering their products to people, they can also introduce their products outside the area. There is also a negative impact felt by online shop sellers, namely that they often suffer losses because Many people cancel (return) olnine shope marketplace via COD.
THE EFFECT OF SERVICE QUALITY ON COMMUNITY SATISFACTION IN REGIONAL DRINKING WATER COMPANIES (PDAM) IN PROVIDING CLEAN WATER IN SINJAI REGENCY Fitriana, Nurul; Sakawati, Herlina; Guntur, Muhammad
Jurnal Aktor Vol 4, No 2 (2025): February
Publisher : Universitas Negeri Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26858/aktor.v4i2.71933

Abstract

This study aimed to determine the effect of service quality on customer satisfaction in the Regional Water Company (PDAM) in providing clean water in Sinjai District. Research methods used a quantitative survey method (survey reseach) using explanatory approach or explanatory research to determine the effect between variables. This research used incidental Sampling technique (accidental sampling). Data collection techniques used questionnaires and documentation. Data analysis techniques used descriptive statistical analysis and inferential statistical analysis to explain the influence between variables descriptive. The results obtained the level of service quality is at category either with indicators Tangible (tangible), Reliability (reliability), Responsifines (responsiveness), Assurance (assurance), and Empathy (empathy).Community satisfaction is in the category of very satisfied with the indicators Service procedures, terms of Service, clarity of service personnel,Discipline of service personnel,responsibility of service personnel, Ability of service personnel, speed of Service, fairness of Service,Politeness and friendliness of officers, fairness of service fees, certainty of costs Service, Certainty of service schedules, environmental comfort, and security service. Based on data analysis shows the quality of Service have a significant influence on customer satisfaction of water users clean drinking water company in Sinjai district with the level the percentage of influence of 40.5%. This shows that the importance quality of service for the implementation of services to provided results in accordance with what customers expect
ENFORCEMENT OF DISCIPLINE OF STATE CIVIL SERVANTS (STUDY AT THE REGIONAL CIVIL SERVICE AGENCY OF SOUTH SULAWESI PROVINCE) Amalia, Andi Radia Nur; Sakawati, Herlina; Nur, Andi Cudai; Aina, Asri Nur
Jurnal Aktor Vol 4, No 3 (2025): June
Publisher : Universitas Negeri Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26858/aktor.v4i3.73857

Abstract

This study aims to find out how to enforce the discipline of the State Civil Apparatus in the BKD of South Sulawesi Province. This research uses a qualitative approach and produces descriptive data. Data collection was carried out by means of observation, interviews and documentation. The data was processed using interactive model analysis, namely data condensation, data presentation and conclusion drawn. The results of this study show that 1) Time discipline, employees in the Regional Civil Service Agency need to be improved because the frequency of employee attendance has not met the provisions in Government Regulations. 2) Regulatory discipline, employees in the Regional Civil Service Agency need to be improved, with some employees getting sanctioned or even fired from their jobs for lack of discipline. 3) Discipline of responsibility, employees in the Regional Civil Service Agency have not fully had a high awareness of responsibility in carrying out their duties according to applicable regulations, including in maintaining equipment, carrying out duties according to the code of ethics, and other rules that have an impact on work effectiveness and efficiency. Based on the findings of this study, recommendations to improve the discipline of the State Civil Apparatus with strict action on violations of ASN discipline in the Regional Civil Service Agency for a deterrent effect and increased productivity. The government is advised to foster civil servants in a clear and transparent manner, with career development, rewards for those who achieve, and strict sanctions for norm violators
Coordination Cartesian Model In Disaster Management (Study at BPBD North Luwu Regency) Yamin, Muhammad Nur; Tarri, Afra Marlin; Ismail, Ismail; Aina, Asri Nur
Jurnal Aktor Vol 3, No 1 (2023): October
Publisher : Universitas Negeri Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26858/aktor.v3i1.54488

Abstract

This research aims to determine Cartesian Model Coordination in Disaster Management (Study at BPBD North Luwu Regency). This type of research is qualitative with data collection techniques carried out by means of observation, interviews, documentation. The data analysis technique used consists of data reduction, data presentation and drawing conclusions.The research results show that many factors influence the level of success of coordination in supporting the effectiveness of BPBD for disaster management in North Luwu Regency. The cooperative relationship between relevant agencies in handling regional disasters is felt to be still less than optimal and effective because rehabilitation, environmental improvement in disaster areas and health rehabilitation are in the not optimal category because rehabilitation activities carried out in the community have not been completed thoroughly due to the lack of available disaster budget, BPBD is less firm and it is clear that the relevant agencies refer more to their previous regulations, and in supervision there is almost no coordination, especially in the form of supervision, informing each other in the form of reports resulting in ineffective work plans that have been made because they are still thinking about personal or group interests that are sectoral ego.
COLLABORATIVE GOVERNANCE IN WASTE MANAGEMENT AT THE SIDENRENG RAPPANG REGENCY ENVIRONMENTAL AGENCY Akmes, Riska; Yamin, Muh Nur; Nur, Andi Cudai
Jurnal Aktor Vol 4, No 3 (2025): June
Publisher : Universitas Negeri Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26858/aktor.v4i3.73838

Abstract

This study aims to find out the process of Collaborative Governance in Waste Management at the Environment Agency of Sidenreng Rappang Regency. This research includes descriptive qualitative research with data collection techniques through observation, interviews, literature studies and documentation. Data analysis techniques consist of data reduction, data presentation and conclusion drawn.The results of this study show that the Collaborative Governance process in Waste Management at the Sidenreng Rappang Regency Environment Agency focuses on the initial conditions, the collaborative process so that it produces outcomes (results) from the collaboration process that has been implemented and running, but it is still not optimal. The initial condition for the formation of collaboration is the high generation of waste compared to waste management which is relatively low in Sidenreng Rappang Regency. There are 5 (five) indicators of the collaborative process that are considered in looking at the collaboration process, namely face-to-face dialogue, building trust, commitment in the process, mutual understanding and intermediate (middle) results. Of the five indicators, the obstacles are the indicators of mutual understanding and intermediate (middle) results because there are still components of society that do not dispose of waste in their place, this reflects not carrying out their responsibilities according to the direction and agreement on the division of tasks. So that the results  obtained are the implementation of the collaboration process, but it still needs to be optimized for mutual understanding and intermediate results in active participation and contribution to the common interest to realize that waste management in Sidenreng Rappang Regency is running well.
E-SAMSAT IN REALIZING PUBLIC SERVICES AT THE SAMSAT OFFICE IN GOWA DISTRICT Rianti, Rianti; Nur, Andi Cudai; Guntur, Muhammad; Rukmana, Novayanti Sopia
Jurnal Aktor Vol 4, No 2 (2025): February
Publisher : Universitas Negeri Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26858/aktor.v4i2.70815

Abstract

This study  aims to determine  the quality of e-Samsat in realizing public services at the Samsat Office in Gowa Regency and to determine the quality of public services from the e-Samsat public service system in the Samsat Office in Gowa Regency.  This research uses a qualitative approach with descriptive methods. Data collection was carried out by field observations, interviews and documentation.  Data analysis techniques use data condensation,  data  presentation  and conclusion.  The results of this study indicate that the success  of e-Samsat  in realizing  public services  at the Samsat Office in Gowa Regency has not been optimally successful. This can be seen through three research  indicators. The successful indicator is Accountability with a clear type of service when using the e-Samsat  service.  Responsiveness  and Responsibility indicators that have not been successful in implementing this e -Samsat service system. The e-Samsat service  system at the Gowa Regency  Samsat office  has not been able to create quality services.
Implementation of State Civil Apparatus Data Information System at BKPSDMD Makassar City Sulmiah, Sulmiah; Guntur, Muhammad; Amin, Siti Alfianty Astini; Purna, Zarni Adia
Jurnal Aktor Vol 3, No 2 (2024): February
Publisher : Universitas Negeri Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26858/aktor.v3i2.61769

Abstract

This paper aims to determine the Implementation of Digital Archives in Supporting Accountability of Accountable ASN Data in the Information System at the BKPSDMD Makassar City. This research uses a qualitative approach and produces descriptive data. Data collection is done by observation, interviews and documentation. Data is processed using interactive model analysis, namely data condensation, data presentation and conclusion testing. The results showed that the implementation of the State Civil Apparatus (ASN) data information system at the Makassar City BKPSDMD in this case regarding digital archives has been implemented but is still not optimal. There are 4 indicators that are taken into consideration in looking at the implementation of the policy, namely in terms of communication, resources, disposition and bureaucratic structure. Of the four indicators, the obstacles in implementing and implementing digital archives are resources because first, the availability of staff within the scope of the BKPSDMD Makassar City is still very lacking and indeed until now there are several contract and honorary workers employed at the BKPSDMD Makassar City Office because of the many jobs that are the main duties and functions of employees,  and secondly regarding the facilities and infrastructure in the BKPSDMD Makassar City office is still very minimal due to the lack of supporting devices in applying digital archives for staff and complete equipment is only provided in certain parts.
IMPLEMENTATION OF INFORMATION SYSTEM AND COMPLAINT POLICY IN PINRANG DISTRICT Maulana, Zhulfadli; Guntur, Muhammad; Niswati, Risma
Jurnal Aktor Vol 4, No 2 (2025): February
Publisher : Universitas Negeri Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26858/aktor.v4i2.70794

Abstract

This study aims to determine how the implementation of the information service and complaint system policy in Pinrang Regency. This type of research is qualitative with data collection techniques carried out by observation, interviews, and documentation. The data analysis techniques used consist of data reduction, data presentation and drawing conclusions. The results of this study indicate that the implementation of the information service and complaint system policy in Pinrang Regency has not been running well according to the policy theory variables by George Edward III with four variables, namely: Communication, resources, disposition, and bureaucratic structure. It is said that it has not run well because there are two policy variables that are not running well, namely the Communication and Resources variables, so that they affect the implementation of the information service and complaint system policy in Pinrang Regency which is not running well. The recommendation from this researcher, then there is a suggestion, namely to improve communication to the community such as even socialization so that people in Pinrang Regency can know what Pindu is. And so with resources, especially financial resources, there is a sufficient budget so that they can carry out socialization to the community or with promotion methods on social media so that people gradually know about the Pindu program.
THE ROLE OF THE GOVERNMENT IN DETERMINING THE PURCHASE PRICE OF OIL PALM FRESH FRUIT BUNCHES IN CENTRAL MAMUJU REGENCY Ritu, Susan; Sakawati, Herlina; Nur, Andi Cudai; Purna, Zarni Adia
Jurnal Aktor Vol 4, No 3 (2025): June
Publisher : Universitas Negeri Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26858/aktor.v4i3.73863

Abstract

This study aims to determine the role of the government in determining the purchase price of oil palm fresh fruit bunches in Central Mamuju district and government obstacles in determining the purchase price of oil palm fresh fruit bunches in Central Mamuju district. This research is a qualitative research with 4 informants. Data collection was carried out using observation, interview and documentation techniques. The data analysis technique used consists of data condensation, data presentation and conclusion drawing.The results of this study indicate that the role of the government in determining the purchase price of oil palm fresh fruit bunches in Central Mamuju district can be seen from three roles: 1) as a regulator, 2) as a stabilizer, 3) as a dynamizer has played a good role in regulating, supervising and maintaining the stability of FFB prices. There are several obstacles to the role of the government in setting FFB prices, namely oil palm companies that do not comply with the price policy set, farmers' understanding of the rules that are still lacking and cooperation and support from the government that is less than optimal.

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