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Bridge: Jurnal Publikasi Sistem Informasi dan Telekomunikasi
Published by Asosiasi Profesi Telekomunikasi Dan Informatika Indonesia
ISSN : 30467268     EISSN : 3046725X     DOI : 10.62951
Core Subject : Science,
Computer Science & IT
hasil penelitian di bidang Sistem Informasi dan Telekomunikasi. Jembatan: Publikasi Jurnal Sistem Informasi dan Telekomunikasi
Arjuna Subject : Ilmu Komputer (semua kategori) - Sistem Informasi
Articles 136 Documents
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Perancangan Prototype Website Umkm 3D Parfume Berbasis User-Centered Design dengan Pengujian System Usability Scale (SUS) Vedri Juliansyah; Agun Guntara; Yanyan Sofiyan
Bridge : Jurnal Publikasi Sistem Informasi dan Telekomunikasi Vol. 4 No. 3 (2026): Agustus : Bridge : Jurnal Publikasi Sistem Informasi dan Telekomunikasi
Publisher : Asosiasi Profesi Telekomunikasi Dan Informatika Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62951/bridge.v4i3.987

Abstract

The development of digital technology encourages Micro, Small, and Medium Enterprises (MSMEs) to utilize digital media as a means of marketing and product information delivery. 3D Parfume MSME still conducts its marketing activities conventionally and does not yet have a structured online platform, resulting in limitations for customers in obtaining complete product information. This study aims to design a website prototype for 3D Parfume MSME as a digital marketing medium by applying the User-Centered Design (UCD) method and evaluating the usability level of the design using the System Usability Scale (SUS). The UCD method was implemented through the stages of understanding the context of use, identifying user requirements, and designing solutions. User requirements were collected through observation and interviews with the MSME, which were then used as the basis for designing an interactive prototype. The prototype consists of Home, Catalog, About Us, and Checkout pages designed to provide product information and support the ordering process simulation. Usability evaluation was conducted using the SUS questionnaire involving 20 respondents who had interacted with the prototype. The results obtained an average SUS score of 77.75, which falls into the Good category, Grade B, with an Acceptable level of acceptance. These results indicate that the prototype has good usability and can serve as a basis for further development of the 3D Parfume MSME website at the implementation stage.
Transparansi Digital dan Strategi Humas Diskominfo Kabupaten Sukoharjo dalam Pengelolaan Pengaduan melalui SP4N-LAPOR RA Emay Kus Wijayanti; Esfandani Peni Indreswari; Rahmat Wisudawanto
Bridge : Jurnal Publikasi Sistem Informasi dan Telekomunikasi Vol. 4 No. 3 (2026): Agustus : Bridge : Jurnal Publikasi Sistem Informasi dan Telekomunikasi
Publisher : Asosiasi Profesi Telekomunikasi Dan Informatika Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62951/bridge.v4i3.988

Abstract

Digital transformation in public services encourages government institutions to adopt integrated complaint management systems to improve transparency and accountability. One of the national complaint platforms implemented at the regional level is SP4N-LAPOR. This study aims to analyze the digital transparency and complaint management process through SP4N-LAPOR at the Department of Communication and Informatics of Sukoharjo Regency. The research uses a qualitative descriptive approach through in-depth interviews, observation, and documentation. Informants consisted of the SP4N-LAPOR technical administrator and the Head of Public Information and Communication Division. The results show that complaint management integrates automated digital systems with manual coordination mechanisms between regional government agencies. Complaints are validated, categorized, and distributed to relevant agencies within 24 hours through a WhatsApp coordination group. Monitoring and reporting are supported by a real-time dashboard that records complaint statistics, response time, and completion rates. This integration strengthens transparency and accountability in public service delivery. However, several challenges remain, including delays in updating complaint status within the system despite faster field completion. This gap indicates the need for synchronization between operational work and digital reporting. Overall, SP4N-LAPOR contributes to strengthening digital governance through structured complaint handling, inter-agency coordination, and measurable performance monitoring.
Analisis Kebutuhan Sebagai Dasar Rancangan Antarmuka Website Pendaftaran Online Posyandu Anggkrek 1 Kabupaten Sumedang Selvi Andriani; Sri Bekti Handayani; Leni Nurhayati
Bridge : Jurnal Publikasi Sistem Informasi dan Telekomunikasi Vol. 4 No. 3 (2026): Agustus : Bridge : Jurnal Publikasi Sistem Informasi dan Telekomunikasi
Publisher : Asosiasi Profesi Telekomunikasi Dan Informatika Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62951/bridge.v4i3.997

Abstract

Public health services through Integrated Service Posts (Posyandu) are one of the strategic efforts to improve the health status of mothers, children, toddlers, and the elderly. However, the manual process of administration and participant data recording has the potential to cause service delays, recording errors, and difficulties in data management. This study aims to analyze user needs as the basis for designing an online registration website for Posyandu Anggrek 1 in Sumedang Regency using a User-Centered Design (UCD) approach. Data were collected through structured interviews with Posyandu officers and service users. The analysis focused on the Understand Context of Use and Specify User Requirements stages. The results identified two main user groups with complementary needs. Officers require digital and centralized participant data recording, storage, searching, and updating facilities. Service users require practical online registration, clear activity schedule information, and a simple registration flow. Both groups also expect an interface that is simple, comfortable, accessible, and secure. These findings provide a user-needs basis for subsequent interface design and are expected to support more efficient Posyandu administration and a better service experience. Further research can proceed to prototype development and usability evaluation.
Pengembangan Sistem Layanan Pelanggan Pemesanan Mobil Berbasis PWA Terintegrasi Chatbot di CV. Simpati Trans Makassar A.Haerul Fajar.S; Sanatang Sanatang; Muhammad Fajar B
Bridge : Jurnal Publikasi Sistem Informasi dan Telekomunikasi Vol. 4 No. 3 (2026): Agustus : Bridge : Jurnal Publikasi Sistem Informasi dan Telekomunikasi
Publisher : Asosiasi Profesi Telekomunikasi Dan Informatika Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62951/bridge.v4i3.1002

Abstract

CV. SIMPATI TRANS MAKASSAR as a car rental company is faced with obstacles in the service process that are still conventional, such as limited access to information for customers, limited response time, and lack of communication efficiency. Therefore, this study aims to develop a car booking service system based on Progressive Web App (PWA) integrated with chatbot to improve service quality, ease of access, and operational efficiency. The research method used is Research and Development (R&D) with a prototype model. Chatbot integration allows the system to provide automatic responses to user questions related to vehicle information to service recommendations. The results of the study show that the developed system is able to simplify the process of booking cars online, and improve service quality through chatbots and provide a better user experience through PWA technology. Based on testing using ISO 25010 which includes aspects of functionality (100%, "Acceptable"), reliability (99.32%), usability (81.2% "Very Feasible"); satisfactory performance efficiency on desktop and mobile use, maintainability that meets the standards of Modularity, Modifiability, Analyzability & Testability, portability that works in various browsers, security shows no critical vulnerabilities that can threaten data integrity or user authentication and compatibility that meets compatibility in various browsers. In conclusion, the system is declared suitable for use as a customer service solution at CV. SIMPATI TRANS MAKASSAR
Rancang Bangun Alat Penganalisa Kerusakan Berdasarkan Getaran dan Kecepatan Putar Motor Menggunakan loT Adam Setiawan Tiyas; Farrady Alif Fiolana; Diah Arie Widhining Kusumastutie
Bridge : Jurnal Publikasi Sistem Informasi dan Telekomunikasi Vol. 4 No. 3 (2026): Agustus : Bridge : Jurnal Publikasi Sistem Informasi dan Telekomunikasi
Publisher : Asosiasi Profesi Telekomunikasi Dan Informatika Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62951/bridge.v4i3.1006

Abstract

Electric motors are important components in various sectors, so monitoring vibration and rotational speed is necessary to maintain optimal performance and minimize downtime. This study aims to design an Internet of Things (IoT)-based motor condition monitoring system by integrating vibration and rotational speed sensors and applying the Random Forest machine learning algorithm to classify motor conditions. The system uses an ESP32 microcontroller, ADXL345 vibration sensor, and TCRT5000 rotational speed sensor. A total of 1,200 datasets representing three fan conditions—normal, loose bushing, and bent shaft—were used to develop the classification model. The Random Forest model uses 15 decision trees with a depth of 5. Evaluation using 240 test data produced 100% accuracy, precision, recall, and F1-score for each condition. The monitoring data were successfully transmitted to a web-based IoT dashboard in real time, with an average update interval of approximately one second.
Analisis Kepuasan Nasabah terhadap Kualitas Pelayanan di Pegadaian UPC Balamoa Menggunakan Metode Servqual: Studi Kasus: Pegadaian UPC Balamoa Alfin Prasetio; Sarif surorejo; R Bangkit Indarmawan N
Bridge : Jurnal Publikasi Sistem Informasi dan Telekomunikasi Vol. 4 No. 3 (2026): Agustus : Bridge : Jurnal Publikasi Sistem Informasi dan Telekomunikasi
Publisher : Asosiasi Profesi Telekomunikasi Dan Informatika Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62951/bridge.v4i3.1007

Abstract

This study aims to analyze customer satisfaction with service quality at Pegadaian UPC Balamoa using the SERVQUAL method and to determine the effect of service quality on customer satisfaction through simple linear regression analysis. This study employed a quantitative approach using a survey method. Data were collected through observation, literature review, and questionnaire distribution to 101 respondents selected using purposive sampling. Data analysis included validity testing, reliability testing, SERVQUAL analysis, residual normality testing, simple linear regression analysis, t-test, and the coefficient of determination (R²). The results showed that service quality at Pegadaian UPC Balamoa was generally perceived as good by customers; however, all SERVQUAL dimensions had negative gap values, indicating that the service quality had not fully met customer expectations. The Assurance dimension was the main priority for improvement because it had the largest gap value, while the Empathy dimension had the smallest gap value, indicating that it was the closest to customer expectations. The results of the simple linear regression analysis showed that service quality had a positive and significant effect on customer satisfaction, with an R² value of 0.510. This means that service quality explained 51.0% of the variation in customer satisfaction, while the remaining 49.0% was influenced by other factors outside the scope of this study. Therefore, continuous improvement in service quality, particularly in the Assurance dimension, is necessary to enhance customer satisfaction at Pegadaian UPC Balamoa.

Page 14 of 14 | Total Record : 136

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