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International Journal of Business and Quality Research
Published by CV. Cita Utilitas Utama
ISSN : -     EISSN : 29859468     DOI : https://doi.org/10.99075/ijbqr.v1i01.990
Core Subject : Economy, Science,
Decision Sciences, Operations Research & Management Economics, Econometrics & Finance
International Journal of Business,and Quality research (IJBQR) is a high quality open access peer reviewed research journal. providing a platform for the researchers, academicians, professional, practitioners and students to impart and share knowledge in the form of high quality empirical and theoretical research papers, case studies. This journal focuses on every research discipline related to social behavior science, entrepreneurship and business management such as human resource management, marketing management, financial management, production/operational management, strategic management, sharia business management, halal industry management, tourism management, banking management, industrial management, agribusiness management, business administration, entrepreneurial activities, micro, small and medium enterprises (MSMEs), consumer behavior, purchasing decisions, consumer satisfaction, consumer loyalty and several areas of business behavior, also includes community social research
Arjuna Subject : Bisnis, Menejemen, dan Akutansi (semua kategori) - Bisnis, Menejemen, dan Akutansi (Lain-Lain)
Articles 364 Documents
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The Influence of Trust, Perceived Ease of Use, and Promotion on the Intention to Use ShopeePay Among Generation Z in Kalianda District Sinta Dahlia; Susilawati
International Journal of Business and Quality Research Vol. 4 No. 03 (2026): July - September, International Journal of Business and Quality Research (IJBQ
Publisher : Citakonsultindo

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.63922/ijbqr.v4i03.6357

Abstract

This research uses a quantitative approach with survey methods. The study population consisted of Generation Z ShopeePay users who live in Kalianda District, with a sample of 136 respondents who were selected using a non-probability sampling technique in the form of purposive sampling. Primary data were collected through a 5-point Likert scale questionnaire distributed online, and analyzed using validity and reliability tests, classical assumption tests, multiple linear regression, multiple correlations, coefficient of determination, and hypothesis tests (t test and F test) using IBM SPSS Statistics version 25 at a 5% significance level. The results show that Trust has a positive and significant effect on Intention to Use (t-value 3.617 > t-table value 1.978; sig. 0.000 < 0.05). Perception of ease has a positive and significant effect on interest in using (t-value 8.171 > t-table value 1.978; sig. 0.000 < 0.05). Promotion has a positive and significant effect on Intention to Use (t-value 6.145 > t-table value 1.978; sig. 0.000 < 0.05). Simultaneously, Trust (X1), Perceived Ease (X2), and Promotion (X3) have a positive and significant effect on Intention to Use (Y) with a F-value value of 68.452 > F-table value 2.67, a significance value of 0.000 < 0.05, and degrees of freedom df1 = 3 and df2 = 132. These results indicate that all research hypotheses (H1, H2, H3, and H4) are statistically supported
Integration of Hindu Values into Human Resource Management to Enhance Service Quality and Economic Empowerment in Serangan Tourism Village I Komang Gede; Ida Ayu Angga Wulan Saraswathi
International Journal of Business and Quality Research Vol. 3 No. 04 (2025): October - December, International Journal of Business and Quality Research (IJ
Publisher : Citakonsultindo

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.63922/ijbqr.v3i04.6375

Abstract

Serangan Tourism Village is a strategic area in Bali characterized by a wealth of culture, spirituality, and local wisdom values ​​that remain integral to the community's way of life. This study aims to analyze the impact of integrating Hindu values—specifically *Tri Hita Karana* and *Tat Twam Asi*—into human resource management (HRM) on service quality enhancement, local economic empowerment, and the sustainability of culture- and spirituality-based tourism in Serangan Tourism Village. The research employs a quantitative approach using a survey method targeting local tourism stakeholders, including managers, workers, and the surrounding community. Data were analyzed using descriptive and inferential statistical techniques to identify relationships between the variables under study. The expected outcome is an empirical overview of how Hindu values ​​contribute to improved professionalism, work ethics, and social cohesion, as well as the delivery of sustainable and competitive tourism services. These findings are expected to inform policy formulation and the advancement of knowledge, while also raising community awareness regarding the importance of HRM grounded in spiritual and local cultural values ​​in the face of globalization challenges.
Banking Operational Resilience in the Digital Payment Ecosystem: A Qualitative Descriptive Study of Transaction Risk Management Mochamad Choliq
International Journal of Business and Quality Research Vol. 4 No. 03 (2026): July - September, International Journal of Business and Quality Research (IJBQ
Publisher : Citakonsultindo

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.63922/ijbqr.v4i03.6433

Abstract

Digital transformation has reshaped banking services by creating an increasingly integrated payment ecosystem involving banks, institutional customers, digital platforms, and third-party service providers. This study aims to analyze banking operational resilience in managing transaction risks within digital payment ecosystems, particularly transaction-status inconsistencies, timeouts, reconciliation, third-party risks, and institutional trust. A qualitative descriptive approach was employed to provide an in-depth understanding of operational processes and the experiences of parties involved in digital payment transactions. Data were collected through semi-structured interviews and documentation and analyzed thematically through coding, categorization, theme identification, and interpretation. The findings indicate that operational risk does not arise solely from total system failure but may emerge at points of interaction between interconnected systems when transaction status differs from actual financial finality. Reconciliation therefore serves as an early-warning mechanism for detecting exceptions before they develop into material financial exposures. Operational resilience is further strengthened through transaction monitoring, clear escalation procedures, effective third-party risk management, cross-party coordination, and transparent communication. The study concludes that mature digital banking transformation requires more than technological reliability; it requires an integrated capacity to detect disruptions, resolve anomalies, recover services, learn from incidents, and preserve institutional trust across the digital payment ecosystem effectively and sustainably.
Publikasi The Mediating Role of Work Engagement in the Effects of Challenge Stressors and Hindrance Stressors on Employee Performance at PT Wijaya Karya Bangunan Gedung Tbk Suryo Sumirat; Sutarno; Erni Widajanti
International Journal of Business and Quality Research Vol. 4 No. 03 (2026): July - September, International Journal of Business and Quality Research (IJBQ
Publisher : Citakonsultindo

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.63922/ijbqr.v4i03.6545

Abstract

This study aims to analyze the effects of challenge stressors and hindrance stressors on employee performance, with work engagement as a mediating variable among employees of PT Wijaya Karya Bangunan Gedung Tbk. The construction industry is characterized by high work demands, job complexity, time pressure, and various obstacles in work implementation. This study employed a quantitative approach using primary data collected through questionnaires distributed to 151 employees of PT Wijaya Karya Bangunan Gedung Tbk. Data were analyzed using multiple regression analysis and path analysis, while the mediation effects were tested using the Sobel Test. The results indicate that challenge stressors have a positive and significant effect on work engagement and employee performance, whereas hindrance stressors have a negative and significant effect on work engagement and employee performance. Furthermore, work engagement has a positive and significant effect on employee performance. The mediation analysis shows that work engagement mediates the effect of challenge stressors on employee performance as well as the effect of hindrance stressors on employee performance. These findings indicate that job demands perceived as challenges can enhance employee engagement and performance, whereas job demands perceived as hindrances can reduce employee engagement and performance. This study reinforces the application of Job Demands–Resources Theory and the Challenge–Hindrance Stressor Framework in explaining the relationships among job demands, work engagement, and employee performance in the construction industry.

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