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Alamat Penyunting dan Tata Usaha: Gedung Sekolah Tinggi Ilmu Ekonomi Syariah Babussalam, Lantai I, LPPM Dsn. Kalibening Rt/Rw : 05/02 DesaTanggalrejo, Kecamatan Mojoagung, Kabupaten Jombang Telp. (0321) 489 0099 - 081216997878 web: https://www.stiesbabussalam.ac.id/ Link Scholer : https://scholar.google.com/citations?hl=id&view_op=list_works&authuser=5&gmla=AL3_zij3sWWgwfStcEXqfdiTkwuFaM-WSAXqJZE7Z1Ti4-apwJL9-Eg4QMrd_jNzkbEineqma0-dSs5nkurvb-qHLgbdsLxMt6_m&user=wbDSI_MAAAAJ Link Jurnal : https://ejournal.stiesbabussalam.ac.id/index.php/tijarotana/index e-mail: stiesbabussalam19@gmail.com
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TIJAROTANA : Jurnal Ekonomi dan Bisnis Syariah
Published by Sekolah Tinggi Ilmu Ekonomi Syariah Babussalam
ISSN : 27213897     EISSN : 27462420     DOI : https://doi.org/10.64454/tj.v1i01
Core Subject : Religion, Economy,
Religion Economics, Econometrics & Finance
Tentang jurnal ini, Penerbit : LPPM STIES BABUSSALAM TIJAROTANA : Jurnal berbahasa Indonesia ini diterbitkan sejak 01 Maret oleh LPPM Sekolah Tinggi Ilmu Ekonomi Syariah Babussalam, Kalibening Mojoagung Jombang. Penyunting menerima sumbangan tulisan yang belum pernah diterbitkan di media lain. Naskah diketik di atas kertas A4 sepanjang Tidak lebih dari 30 halaman, dengan format seperti tercantum pada halaman belakang ( petunjuk bagi calon penulis). Naskah yang masuk dievaluasi dan disunting oleh Penyunting Ahli (Mitra Bestari).Nomor ISSN : 2721-3897 (Cetak - Cetak) ,Nomor SK ISSN : 0005.27213897/JI.3.1/SK.ISSN/2020.03 Nomor ISSN : 2746-2420 (Online - Elektronik), Nomor SK ISSN : 0005.27462420/K.4/SK.ISSN/2020.10. Jurnal publish by LPPM Sekolah Tinggi Ilmu Ekonomi Syariah Babussalam i Published 1 year 2 times (Maret and September) Alamat Penyunting dan Tata Usaha: Dsn. Kalibening Rt/Rw : 05/02 DesaTanggalrejo, Kecamatan Mojoagung, Kabupaten Jombang Telp. (0321) 489 0099 - 081216997878 web: https://www.stiesbabussalam.ac.id/ Link Scholer : https://scholar.google.com/citations?hl=id&view_op=list_works&authuser=5&gmla=AL3_zij3sWWgwfStcEXqfdiTkwuFaM-WSAXqJZE7Z1Ti4-apwJL9-Eg4QMrd_jNzkbEineqma0-dSs5nkurvb-qHLgbdsLxMt6_m&user=wbDSI_MAAAAJ Link Jurnal : https://ejournal.stiesbabussalam.ac.id/index.php/tijarotana/index e-mail: stiesbabussalam19@gmail.com
Arjuna Subject : Ilmu Ekonomi, Ekonometrika dan Keuangan (semua kategori) - Ilmu Ekonomi, Ekonometrika dan Keuangan (Lain-Lain)
Articles 91 Documents
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Digitalization Of Funding Officers In Providing On-Shift Services To Customers Using The Collector Application Jafar Shiddiq; Rama Sultan Duta Alamsyah
TIJAROTANA : Jurnal Ekonomi Dan Bisnis Syariah Vol 7 No 01 (2026): Tijatorana : Jurnal Ekonomi dan Bisnis Syariah
Publisher : TIJAROTANA : Jurnal Ekonomi dan Bisnis Syariah

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Abstract

The rapid development of digital technology has driven financial institutions, including Islamic rural banks, to transform their work systems in order to improve operational efficiency and service quality. PT BPR Syariah Lantabur Tebuireng, as a pesantren-based financial institution, has also embraced innovation by digitalizing the role of funding officers, particularly in the context of proactive customer outreach services. This study aims to describe the implementation of funding officer digitalization through the use of the Collector application in supporting field-based fundraising activities. A qualitative descriptive approach was used, with data collected through semi-structured interviews, field observations, and internal documentation. The findings reveal that the Kolektor application facilitates funding officers in digitally recording visit data, accessing real-time customer information, and submitting reports to management more quickly and accurately. This digitalization not only improves work efficiency but also strengthens personal relationships with customers through more responsive service. Additionally, the application enhances transparency, performance monitoring, and strategic planning by management. The results of this study indicate that digitalizing the role of funding officers can significantly enhance the competitiveness of Islamic rural banks in the digital era, while still upholding the values of Sharia and trust-based financial service principles.

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