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Greenation International Journal of Tourism and Management
Published by Greenation Research
ISSN : 29866103     EISSN : 2986559X     DOI : https://doi.org/10.38035/gijtm
Core Subject : Economy,
Economics, Econometrics & Finance
Greenation International Journal of Tourism and Management (GIJTM) is a scientific journal in the field of tourism and management published and managed by Greenation Research & Yayasan Global Resarch National. This journal aims to disseminate information on research and development results, studies, and critical thinking about tourism and management. It is hoped that this dissemination can be utilized in real practice by relevant stakeholders in identifying and solving problems for tourism development and management purposes.
Arjuna Subject : Bisnis, Menejemen, dan Akutansi (semua kategori) - Bisnis, Menejemen, dan Akutansi (Lain-Lain)
Articles 134 Documents
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The Effect of Communication Quality, Organizational Culture, And Team Performance on Employee Work Productivity (Case Study: Trusmi Group) Alisya Azzahra; Editya Nurdiana
Greenation International Journal of Tourism and Management Vol. 4 No. 2 (2026): (GIJTM) Greenation International Journal of Tourism and Management (June - Augu
Publisher : Greenation Research & Yayasan Global Resarch National

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/gijtm.v4i2.1020

Abstract

Employee productivity is a critical indicator in determining an organization's success in achieving its strategic objectives, particularly in an increasingly competitive business landscape. Productivity is influenced not only by individual capabilities but also by organizational factors such as communication quality, organizational culture, and team performance. This study aims to analyze the influence of communication quality, organizational culture, and team performance on employee productivity at Trusmi Group. This research employs a quantitative approach with an associative method. Data were obtained through the distribution of questionnaires to Trusmi Group employees as the research respondents. Data analysis was conducted using multiple linear regression to determine the partial and simultaneous effects between variables. The results are expected to contribute to the management of Trusmi Group in formulating strategies to enhance productivity through strengthened internal communication, the development of a positive organizational culture, and the optimization of teamwork. Furthermore, this study is expected to serve as a reference for future research and for other organizations in managing internal factors that affect employee productivity.
Challenges in Land Use Permits in Developing Tourism Areas in Rote Ndao Regency Ade Pratiwi Hamid Koso; Ixora Lundia Suwaryono
Greenation International Journal of Tourism and Management Vol. 4 No. 2 (2026): (GIJTM) Greenation International Journal of Tourism and Management (June - Augu
Publisher : Greenation Research & Yayasan Global Resarch National

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/gijtm.v4i2.1094

Abstract

This study aims to evaluate the policy of publishing the Suitability of Spatial Utilization Activities in the developing tourism area in Rote Ndao Regency and identify the challenges faced. The study uses a descriptive qualitative approach through in-depth interviews, observations, and document studies. The analysis is carried out using William N. Dunn's Policy Evaluation Theory which includes indicators of effectiveness, efficiency, adequacy, equity, responsiveness and accuracy. The results show that the policy for issuing the Suitability of Spatial Utilization Activities has not fully answered the purpose of the policy, namely in facilitating the licensing process in accordance with spatial utilization, in this case the ease of the licensing process in accordance with the direction of spatial utilization and the development of sustainable tourism activities in Rote Ndao Regency. The main obstacles faced include the unavailability of Spatial Detailed Plan documents in the area which are integrated with the Online Single Submission system, regulatory limitations related to the utilization of coastal border areas to support tourism activities and the lack of optimal control and supervision activities after the issuance of permits, although the existence of tourism activities has had a positive impact on economic growth. This study recommends accelerating the preparation of Detailed Spatial Planning and Zoning Regulations in tourism areas, increasing human resource capacity, increasing coordination, synergy and data integration to realize sustainable spatial utilization and create a conducive climate for investment activities.
Perceived Leadership Communication, Interpersonal Justice, and Job Performance: The Mediating Role of Trust in Leader Mise Audina; Asep Gunawan; Risdianto Risdianto
Greenation International Journal of Tourism and Management Vol. 4 No. 2 (2026): (GIJTM) Greenation International Journal of Tourism and Management (June - Augu
Publisher : Greenation Research & Yayasan Global Resarch National

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/gijtm.v4i2.1097

Abstract

The variable order fulfillment accuracy of an iron and steel industry illustrates the difficulties in sustaining employee performance under a challenging work environment. This study, grounded in social exchange theory, investigates the impact of perceived leadership communication and interpersonal justice on work performance, with trust in the leader serving as a mediating variable. A quantitative methodology was utilized, employing census sampling with a cohort of 150 employees. Data were examined utilizing structural equation modeling. The findings demonstrate that perceived leadership communication substantially influences work performance and trust in the leader. Trust in leadership significantly influences work performance and mediates the link between perceived leadership communication and job performance. Nonetheless, interpersonal justice does not substantially influence work performance or trust in leadership, whether directly or indirectly. The findings indicate that effective leadership communication cultivates employee trust, thereby improving work performance. Consequently, firms want to enhance leadership communication strategies to foster trust and elevate employee performance inside the manufacturing industry.
The Influence of Job Stress on Employee Performance with Employee Engagement as a Mediating Variable at the Baitul Tanwil Muhammadiyah Islamic Savings and Loans and Financing Cooperative (KSPPS BTM) of West Sumatra Rangga Wahyulis; Chichi Andriani
Greenation International Journal of Tourism and Management Vol. 4 No. 2 (2026): (GIJTM) Greenation International Journal of Tourism and Management (June - Augu
Publisher : Greenation Research & Yayasan Global Resarch National

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/gijtm.v4i2.1150

Abstract

This study focuses on explaining and examining the influence of job stress on employee performance, with employee engagement serving as a mediating variable at KSPPS BTM West Sumatra. In this research, the primary emphasis particularly regarding theoretical framework and data analysis is placed on evaluating employee performance as the dependent variable (Variable Y) to better understand how psychological dynamics in the workplace affect the effectiveness of achieved work outcomes. This study focuses specifically on permanent employees within the operational units across KSPPS BTM West Sumatra to capture the direct impact of operational workloads on performance. This quantitative study analyzes data using Structural Equation Modeling (SEM) via SmartPLS. The results of the data analysis demonstrate that job stress exerts a statistically significant negative impact on job performance achievement, while Employee Engagement actively functions as a vital mediating variable that bridges this relationship.
The Influence of Human Resource Competence and Organizational Commitment on The Performance of International Cooperation Projects (A Study at The Directorate General of Advanced Healthcare, Ministry of Health of The Republic of Indonesia) Cep Rian Sugianto; Nurul Hermina
Greenation International Journal of Tourism and Management Vol. 4 No. 2 (2026): (GIJTM) Greenation International Journal of Tourism and Management (June - Augu
Publisher : Greenation Research & Yayasan Global Resarch National

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/gijtm.v4i2.1201

Abstract

International cooperation projects funded by multilateral development institutions such as the Islamic Development Bank, World Bank, and Asian Development Bank require high standards of accountability, compliance, and performance. In the Indonesian health sector, the implementation of foreign funded projects faces various challenges, including differences in budget absorption rates, administrative complexity, and human resource turnover. These conditions indicate that project success is not determined solely by funding availability and governance systems but is also influenced by the quality of human resources involved in project implementation. This study aims to analyze the effect of Human Resource Competence and Organizational Commitment on the performance of international cooperation projects at the Directorate General of Advanced Healthcare, Ministry of Health of the Republic of Indonesia. A quantitative research approach was employed using a survey method. Data were collected from 75 respondents who were directly involved in the management of international cooperation projects through purposive sampling. The data were analyzed using multiple linear regression with the assistance of IBM SPSS Statistics 27. The findings reveal that Human Resource Competence has a positive and significant effect on Project Performance, indicating that technical, managerial, and behavioral competencies contribute substantially to project effectiveness. Organizational Commitment demonstrates a positive but statistically insignificant partial effect on Project Performance. However, Human Resource Competence and Organizational Commitment simultaneously have a significant influence on Project Performance. The study highlights the strategic importance of competency development in improving project outcomes, compliance with donor requirements, and organizational effectiveness. The findings provide practical implications for policymakers and project managers in strengthening human resource capacity through training, certification, knowledge transfer, and continuous professional development to enhance the success of international cooperation projects.
Customer Experience and Customer Engagement as Predictors of Customer Loyalty at Local Coffee Shops Akhmad Irwansyah Siregar
Greenation International Journal of Tourism and Management Vol. 4 No. 2 (2026): (GIJTM) Greenation International Journal of Tourism and Management (June - Augu
Publisher : Greenation Research & Yayasan Global Resarch National

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/gijtm.v4i2.1233

Abstract

The local coffee shop industry is experiencing rapid growth, which has led to increased competition in retaining customer loyalty. Under these conditions, the ability to create positive customer experiences and foster customer engagement has become a critical factor in strengthening long-term relationships with customers. However, most previous studies have examined customer experience or customer engagement separately, while research integrating both variables as direct predictors of customer loyalty in the context of local coffee shops remains relatively limited. This study aims to analyze the influence of customer experience and customer engagement on customer loyalty at local coffee shops. This study employs a quantitative approach using a survey method involving 106 consumers of local coffee shops in Jambi City, selected through purposive sampling. Data analysis was conducted using multiple linear regression with the aid of SPSS 25.0. The results indicate that customer experience and customer engagement have a positive and significant effect on customer loyalty, both partially and simultaneously. The novelty of this study lies in the integration of the perspectives of customer experience and customer engagement as factors shaping loyalty in the context of local coffee shops, particularly in regions that have not been extensively studied.
Tax Management and Deferred Tax Liabilities: Their Impact on Earnings Management Tutty Nuryati; Uswatun Khasanah
Greenation International Journal of Tourism and Management Vol. 4 No. 2 (2026): (GIJTM) Greenation International Journal of Tourism and Management (June - Augu
Publisher : Greenation Research & Yayasan Global Resarch National

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/gijtm.v4i2.1237

Abstract

This study aims to examine whether tax management and deferred tax liabilities can influence earnings management in companies in the properties & real estate sector listed on the Indonesia Stock Exchange during the 2018–2022 period. The population for this study consists of companies in the properties & real estate sector listed on the Indonesia Stock Exchange during the 2018–2022 period. The technique used to determine the sample in this study was purposive sampling. This study yielded a sample of 90 data points from 18 companies in the property and real estate sector over a 5-year period. The methods used in this study included descriptive statistical analysis, selection of a panel data regression model, testing of classical assumptions, multiple linear regression analysis, and hypothesis testing. The data required for this study consisted of secondary data in the form of financial statements available on the companies’ websites. Data analysis was conducted using Eviews version 13. The results of this study indicate that (1) tax management has a negative effect on earnings management, and (2) deferred tax expenses have a positive effect on earnings management.
The Influence of Social Media Marketing, Brand Authenticity, and Personalization Capability on Digital Brand Loyalty of E-Commerce Users Bekti Setiadi; Yuliani Istiqomah; Anastasia D'Ornay; Hendra; Riesna Apramilda; Andriya Risdwiyanto
Greenation International Journal of Tourism and Management Vol. 4 No. 2 (2026): (GIJTM) Greenation International Journal of Tourism and Management (June - Augu
Publisher : Greenation Research & Yayasan Global Resarch National

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/gijtm.v4i2.1244

Abstract

This research aims to examine the impact of Social Media Marketing, Brand Authenticity and Personalization Capability on Digital Brand Loyalty of e-commerce customers. The research was quantitative in nature employing survey technique to the consumers of e-commerce platforms as respondents. The sampling technique used is purposive sampling. The data were collected by disseminating the online questionnaire through Google Forms. Multiple linear regression was used for data analysis after checking the validity and reliability of all study tools. The results of the study indicate that Social Media Marketing, Brand Authenticity and Personalization Capability have a positive and significant effect on Digital Brand Loyalty both partially and simultaneously. The value of the coefficient of determination indicates that the three independent variables can explain Digital Brand Loyalty. Of the three factors, Personalization Capability is the most significant factor affecting digital brand loyalty. The study findings show that the company’s ability to build communication through social media, create an authentic brand, and provide a personalized shopping experience are important strategies in increasing customer loyalty on e-commerce platforms.
Facilitation of Preparatory Activities For The National Strategic Program of Koperasi Desa Merah Putih In Rambah Village, Tanah Tumbuh District Wahyu Aldino; Teti Marlina; Astuti Prihatiningsih
Greenation International Journal of Tourism and Management Vol. 4 No. 2 (2026): (GIJTM) Greenation International Journal of Tourism and Management (June - Augu
Publisher : Greenation Research & Yayasan Global Resarch National

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/gijtm.v4i2.1251

Abstract

The National Strategic Program Koperasi Desa Merah Putih (KDMP) represents one of the Indonesian government’s strategic initiatives to strengthen rural economies by promoting independent, productive, and sustainable cooperative institutions. Rambah Village, located in Tanah Tumbuh District, possesses considerable community resources and development potential. However, the village continues to face several challenges, including limited institutional preparedness, inadequate administrative capacity, and low levels of community participation in the establishment and management of village cooperatives. These challenges highlight the need for facilitation activities as an essential preliminary step toward supporting the implementation of the national program. This final project aimed to facilitate the preparatory process for the National Strategic Program for KDMP in Rambah Village through administrative assistance, program socialization, and capacity building for community members and village officials in cooperative governance. The study employed a qualitative approach using field observations, semi-structured interviews, community outreach activities, focus group discussions, and technical assistance in preparing the administrative documents required for cooperative establishment. The findings indicate that the facilitation activities significantly improved community understanding of the role and benefits of village cooperatives, increased community participation in the program preparation process, and assisted the village government in fulfilling the administrative requirements for cooperative establishment. Furthermore, stronger coordination between community members and village authorities emerged as a key enabling factor in enhancing institutional readiness for implementing the National Strategic Program for KDMP in Rambah Village. In conclusion, the facilitation process provides an important foundation for establishing a sustainable village cooperative capable of improving community welfare while strengthening the local rural economy. The findings also suggest that participatory facilitation and institutional capacity building play a critical role in supporting the successful implementation of government-led rural cooperative development programs.
The Effect of Mental Health and Workload Management on Students' Motivation During the Undergraduate Thesis Writing Process: Evidence from the Faculty of Economics and Business, Universitas Padjadjaran Alicia Amara Suryo; Yunizar Yunizar
Greenation International Journal of Tourism and Management Vol. 4 No. 2 (2026): (GIJTM) Greenation International Journal of Tourism and Management (June - Augu
Publisher : Greenation Research & Yayasan Global Resarch National

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/gijtm.v4i2.1259

Abstract

The undergraduate thesis writing process constitutes one of the most challenging phases of higher education, as it requires students to demonstrate not only academic capability but also emotional stability and effective workload management skills. Although previous research has extensively explored the individual effects of mental health or academic workload on students' academic performance, limited empirical studies have investigated the combined influence of these factors on students' motivation throughout the thesis writing process, particularly in the context of Indonesian universities. This study seeks to analyze the impact of mental health and workload management on students' motivation while completing their undergraduate thesis at the Faculty of Economics and Business, Universitas Padjadjaran. Using a quantitative explanatory research design, data were collected through a survey involving 313 undergraduate students who were actively engaged in writing their thesis. Participants were selected using a stratified random sampling method, and the data were analyzed through Partial Least Squares Structural Equation Modeling (PLS-SEM) using SmartPLS 4. The results reveal that mental health exerts a positive and statistically significant influence on students' motivation. Likewise, workload management has a positive and significant effect, with a greater contribution to motivation compared to mental health. Collectively, both independent variables account for 50.1% of the variance in students' motivation during the thesis writing process. The primary contribution of this study is the development of an integrated structural model that combines mental health and workload management to explain students' motivation in undergraduate thesis completion, offering empirical evidence from Indonesian higher education and expanding prior research that has generally examined these variables independently.

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