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Greenation International Journal of Tourism and Management
Published by Greenation Research
ISSN : 29866103     EISSN : 2986559X     DOI : https://doi.org/10.38035/gijtm
Core Subject : Economy,
Economics, Econometrics & Finance
Greenation International Journal of Tourism and Management (GIJTM) is a scientific journal in the field of tourism and management published and managed by Greenation Research & Yayasan Global Resarch National. This journal aims to disseminate information on research and development results, studies, and critical thinking about tourism and management. It is hoped that this dissemination can be utilized in real practice by relevant stakeholders in identifying and solving problems for tourism development and management purposes.
Arjuna Subject : Bisnis, Menejemen, dan Akutansi (semua kategori) - Bisnis, Menejemen, dan Akutansi (Lain-Lain)
Articles 112 Documents
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Determining Factors of Customer Satisfaction and Repurchase Intention Of Madura Store Customers In Surabaya: The Role of Service Quality and Perceived Value Damis Veri Budianto; Sudarmiatin Sudarmiatin; Heri Pratikto
Greenation International Journal of Tourism and Management Vol. 4 No. 2 (2026): (GIJTM) Greenation International Journal of Tourism and Management (June - Augu
Publisher : Greenation Research & Yayasan Global Resarch National

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/gijtm.v4i2.949

Abstract

This study examines the influence of service quality and perceived value on customer satisfaction and loyalty at Madura Stores in Surabaya. Competition in the retail industry, both traditional and modern, is increasingly fierce. The challenge is not simply knowing, liking, and enjoying the store, but also how to maintain repeat purchase intentions among customers at Madura Stores in Surabaya. Data collection was conducted through an online survey distributed using Google Forms, using a structured questionnaire as the instrument. The data collection method used a questionnaire. Data analysis in this study used a structural equation model (SEM) using PLS 3.0. Data collection used a survey and 148 participants were distributed via Google Forms. The results show that service quality and perceived value have a positive and significant effect on customer satisfaction, which in turn significantly impacts customer loyalty.
The Effect of Knowledge Sharing and Self Efficacy on the Performance of KPPBC TMP B Yogyakarta Employees with Organizational Commitment as a Mediation Variable Triana Candraningrum; Rini Dwiyani Hadiwidjaja; Yanuar Trisnowati
Greenation International Journal of Tourism and Management Vol. 4 No. 2 (2026): (GIJTM) Greenation International Journal of Tourism and Management (June - Augu
Publisher : Greenation Research & Yayasan Global Resarch National

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/gijtm.v4i2.972

Abstract

This study aims to analyze the effect of knowledge sharing and self efficacy on employee performance through organizational commitment at KPPBC TMP B Yogyakarta. The study was motivated by the decline in service quality reflected in the User Satisfaction Survey (SKPJ), particularly in service speed and officers’ mastery of service materials. This research used a quantitative approach with an explanatory research design. The population consisted of all 135 employees of KPPBC TMP B Yogyakarta. The sampling technique used was a census or saturated sampling method, in which all population members were selected as respondents. Data were collected through questionnaires and analyzed using Structural Equation Modeling – Partial Least Square (SEM-PLS) with SmartPLS version 4. The results showed that knowledge sharing had a positive and significant effect on organizational commitment and employee performance. Self efficacy also had a positive and significant effect on organizational commitment and employee performance. In addition, organizational commitment had a positive and significant effect on employee performance. Furthermore, organizational commitment was proven to mediate the effect of knowledge sharing and self efficacy on employee performance. The managerial implication of this study indicates that organizations need to strengthen the culture of knowledge sharing and improve employees’ self efficacy through mentoring, training, and work experience sharing forums to support employee performance improvement.

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