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Greenation International Journal of Tourism and Management
Published by Greenation Research
ISSN : 29866103     EISSN : 2986559X     DOI : https://doi.org/10.38035/gijtm
Core Subject : Economy,
Economics, Econometrics & Finance
Greenation International Journal of Tourism and Management (GIJTM) is a scientific journal in the field of tourism and management published and managed by Greenation Research & Yayasan Global Resarch National. This journal aims to disseminate information on research and development results, studies, and critical thinking about tourism and management. It is hoped that this dissemination can be utilized in real practice by relevant stakeholders in identifying and solving problems for tourism development and management purposes.
Arjuna Subject : Bisnis, Menejemen, dan Akutansi (semua kategori) - Bisnis, Menejemen, dan Akutansi (Lain-Lain)
Articles 127 Documents
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Determining Factors of Customer Satisfaction and Repurchase Intention Of Madura Store Customers In Surabaya: The Role of Service Quality and Perceived Value Damis Veri Budianto; Sudarmiatin Sudarmiatin; Heri Pratikto
Greenation International Journal of Tourism and Management Vol. 4 No. 2 (2026): (GIJTM) Greenation International Journal of Tourism and Management (June - Augu
Publisher : Greenation Research & Yayasan Global Resarch National

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/gijtm.v4i2.949

Abstract

This study examines the influence of service quality and perceived value on customer satisfaction and loyalty at Madura Stores in Surabaya. Competition in the retail industry, both traditional and modern, is increasingly fierce. The challenge is not simply knowing, liking, and enjoying the store, but also how to maintain repeat purchase intentions among customers at Madura Stores in Surabaya. Data collection was conducted through an online survey distributed using Google Forms, using a structured questionnaire as the instrument. The data collection method used a questionnaire. Data analysis in this study used a structural equation model (SEM) using PLS 3.0. Data collection used a survey and 148 participants were distributed via Google Forms. The results show that service quality and perceived value have a positive and significant effect on customer satisfaction, which in turn significantly impacts customer loyalty.
The Effect of Knowledge Sharing and Self Efficacy on the Performance of KPPBC TMP B Yogyakarta Employees with Organizational Commitment as a Mediation Variable Triana Candraningrum; Rini Dwiyani Hadiwidjaja; Yanuar Trisnowati
Greenation International Journal of Tourism and Management Vol. 4 No. 2 (2026): (GIJTM) Greenation International Journal of Tourism and Management (June - Augu
Publisher : Greenation Research & Yayasan Global Resarch National

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/gijtm.v4i2.972

Abstract

This study aims to analyze the effect of knowledge sharing and self efficacy on employee performance through organizational commitment at KPPBC TMP B Yogyakarta. The study was motivated by the decline in service quality reflected in the User Satisfaction Survey (SKPJ), particularly in service speed and officers’ mastery of service materials. This research used a quantitative approach with an explanatory research design. The population consisted of all 135 employees of KPPBC TMP B Yogyakarta. The sampling technique used was a census or saturated sampling method, in which all population members were selected as respondents. Data were collected through questionnaires and analyzed using Structural Equation Modeling – Partial Least Square (SEM-PLS) with SmartPLS version 4. The results showed that knowledge sharing had a positive and significant effect on organizational commitment and employee performance. Self efficacy also had a positive and significant effect on organizational commitment and employee performance. In addition, organizational commitment had a positive and significant effect on employee performance. Furthermore, organizational commitment was proven to mediate the effect of knowledge sharing and self efficacy on employee performance. The managerial implication of this study indicates that organizations need to strengthen the culture of knowledge sharing and improve employees’ self efficacy through mentoring, training, and work experience sharing forums to support employee performance improvement.
The Influence of Digital Financial Literacy and E-Payment Adoption on Financial Inclusion with Financial Behavior as a Mediating Variable in Generation Z Indah Saputri; Mayaliza Mayaliza; Agustina Agustina
Greenation International Journal of Tourism and Management Vol. 4 No. 2 (2026): (GIJTM) Greenation International Journal of Tourism and Management (June - Augu
Publisher : Greenation Research & Yayasan Global Resarch National

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/gijtm.v4i2.867

Abstract

The increasing development of digital financial technology has transformed financial access and behavior, particularly among younger generations who are highly engaged with digital financial services. In Indonesia, this transformation is also accompanied by efforts to expand financial inclusion  however, challenges remain due to uneven levels of financial literacy across society. This research intends to explore how Digital Financial Literacy and the use of E-Payment systems impact Financial Inclusion, with Financial Behavior acting as a mediating factor for Generation Z. The motivation for this study arises from the noticeable disparity betweens the high rate of financial inclusion (85. 10%) and the low level of financial literacy (49. 68%) observed in Indonesia. A quantitative methodology is employed, using an associative-causal framework and Structural Equations Models (SEM) based on Partial Least Squares (PLS), analyzed through SmartPLS with data from 422 respondents from Generation Z. Findings indicate that Digital Financial Literacy positively and significantly influences both Financial Behavior and Financial Inclusion. While E-Payment Adoption also positively and significantly impacts Financial Inclusion, it does not significantly affect Financial Behavior. Additionally, Financial Behavior does not significantly influence Financial Inclusion, meaning it does not mediate the effectss of the two independent variables on Financial Inclusion. Overall, the findings reveal that digital financial literacy and the adoption of electronic payments play a significant role in enhancing financial inclusion, yet financial behavior does not significantly mediate this connection.
The Influence of Hajj Repayment Savings Programs and Trust on Hajj Fee Payment Decisions (A Study on Leaders at PT. Arminareka Perdana) Wiwi Sobarsari; Achmad Jaelani; Atik Budi Paryanti
Greenation International Journal of Tourism and Management Vol. 4 No. 2 (2026): (GIJTM) Greenation International Journal of Tourism and Management (June - Augu
Publisher : Greenation Research & Yayasan Global Resarch National

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/gijtm.v4i2.899

Abstract

This study aims to analyze the influence of the Hajj Repayment Savings Program and the level of Trust on Hajj Fee Payment Decisions among Leaders at PT. Arminareka Perdana. The background of this research is the phenomenon of long Hajj waiting lists in Indonesia, which necessitates mature financial planning strategies; however, fluctuations in payment commitment at the Leader level persist. This research employs a quantitative associative approach, involving 100 respondents selected through purposive sampling. Data analysis was conducted using Multiple Linear Regression via SPSS software. The results show that, simultaneously, the Hajj Repayment Savings Program and Trust significantly influence Payment Decisions, contributing 17.8%. However, partial t-test results reveal contrasting findings: the Trust variable has a positive and significant effect (Sig. 0.000), while the Hajj Repayment Savings Program does not have a significant individual effect (Sig. 0.445). This indicates that for Leaders, trust in the company's integrity and credibility is the primary driver in financial decision-making compared to the technical savings facilities provided. The research model met normality assumptions through histogram and P-P Plot tests. This study suggests that Hajj travel organizers should focus more on strengthening transparency and relational bonds with partners to increase Hajj fee repayment commitments.
The Influence of Fintech Payment and Financial Attitude on Financial Management Behavior: The Mediating Role of Self Control Among University Students FEB of Universitas Swadaya Gunung Jati Sayyidah Firdaus Bahir; Mayaliza Mayaliza; Benny Dhevyanto
Greenation International Journal of Tourism and Management Vol. 4 No. 2 (2026): (GIJTM) Greenation International Journal of Tourism and Management (June - Augu
Publisher : Greenation Research & Yayasan Global Resarch National

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/gijtm.v4i2.907

Abstract

This study examines the influence of fintech payment and financial attitude on financial management behavior with self-control acting as a mediating variable among university studentss. The rapid development of financial technology has transformed the way individuals conduct financial transactions, particularly through digital payment systems such as e-wallets. This research employs a quantitative method using a survey approach. Data were collected from 387 studentss of the Faculty of Economics and Business at Universitas Swadaya Gunung Jati. The data were analyzed using Structural Equation Modeling–Partial Least Squares (SEM-PLS). The results indicate that fintech payment and financial attitude have a positive and significant influence on financial management behavior. Furthermore, self-control plays a significant mediating role in the relationship between fintech payment and financial attitude toward financial management behavior. These findings suggest that although financial technology offers convenience in financial transactions, self-control remains an important factor in supporting responsible financial behavior.
The Effect of Employee Empowerment, Intellectual Intelligence, and Interpersonal Communication on the Performance of Civil Servants Wildan Sholahudin Al-Ayubi; Muhamad Alwi
Greenation International Journal of Tourism and Management Vol. 4 No. 2 (2026): (GIJTM) Greenation International Journal of Tourism and Management (June - Augu
Publisher : Greenation Research & Yayasan Global Resarch National

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/gijtm.v4i2.920

Abstract

This study is motivated by the suboptimal performance of civil servants in delivering public services. The objective of this study is to analyze the effect of employee empowerment, intellectual intelligence, and interpersonal communication on the performance of civil servants. The research object consists of civil servants working in several government agencies in Majalengka Regency. This research employs a quantitative method with data collected through questionnaires distributed to all 60 respondents. Data analysis was conducted using multiple linear regression analysis. The results indicate that employee empowerment has a positive and significant effect on the performance of civil servants. Meanwhile, intellectual intelligence and interpersonal communication do not show a significant partial effect on performance. However, simultaneously, employee empowerment, intellectual intelligence, and interpersonal communication have a significant influence on the performance of civil servants. The study concludes that employee empowerment is the most influential factor in improving civil servant performance, although other variables also contribute collectively.
The Effect of Work Motivation and Work Discipline on Employee Performance Steven Julianto; Editya Nurdiana
Greenation International Journal of Tourism and Management Vol. 4 No. 2 (2026): (GIJTM) Greenation International Journal of Tourism and Management (June - Augu
Publisher : Greenation Research & Yayasan Global Resarch National

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/gijtm.v4i2.921

Abstract

This study was conducted against the background of fluctuating employee performance and service quality challenges in the competitive culinary industry, specifically at Sate Taichan Kopi Nama Cirebon. The objective of this research was to examine and analyze the effect of work motivation and work discipline on employee performance, both partially and simultaneously. The research object consisted of employees working at Sate Taichan Kopi Nama Cirebon. This study employed a quantitative causal research method with a survey approach. The sample included 80 employees selected from a population of 100 using the Slovin formula. Data were collected through structured questionnaires and analyzed using multiple linear regression with statistical software. The results of the study showed that work motivation has a positive and significant effect on employee performance, indicating that psychological encouragement and recognition play an important role in improving work outcomes. Work discipline also demonstrated a positive and significant effect, emphasizing that compliance with work rules, standards, and operational procedures supports consistent performance. Simultaneously, work motivation and work discipline were found to significantly influence employee performance. The study concludes that strengthening motivation and enforcing effective work discipline are essential strategies for improving employee performance and maintaining business sustainability in the culinary sector.
The Role of Brand Image in Mediating the Effects of Price and Product Quality on Purchase Decisions Yolla Quaisyah Nias; Misbak Misbak; Keke Shabrina Nurmalitasari
Greenation International Journal of Tourism and Management Vol. 4 No. 2 (2026): (GIJTM) Greenation International Journal of Tourism and Management (June - Augu
Publisher : Greenation Research & Yayasan Global Resarch National

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/gijtm.v4i2.929

Abstract

This study was conducted based on the increasing competition in the motorcycle industry, where companies are required to understand factors influencing consumer purchase decisions. The research object is consumers of Honda motorcycles at Alseda Motor Dealer, Indramayu. This study aims to analyze the effect of price and product quality on purchase decisions, with brand image as a mediating variable. A quantitative research method was applied using a survey approach. Data were collected from 100 respondents through questionnaires and analyzed using the Structural Equation Modeling approach with Partial Least Squares. The results show that price, product quality, and brand image have a positive and significant effect on purchase decisions. Furthermore, brand image significantly mediates the influence of price and product quality on purchase decisions. These findings indicate that competitive pricing and high product quality can strengthen brand image, which in turn enhances consumer purchase decisions. The study concludes that brand image plays an important strategic role in strengthening the impact of marketing factors on consumer decision-making and can be used as a reference for developing more effective marketing strategies.
Analysis of Sustainability Report Disclosure and Company Size on Financial Performance in State-Owned Enterprises (BUMN) Listed on the Indonesia Stock Exchange (IDX) for The Years 2020-2024 Dinaroh Dinaroh; Maiyaliza Maiyaliza
Greenation International Journal of Tourism and Management Vol. 4 No. 2 (2026): (GIJTM) Greenation International Journal of Tourism and Management (June - Augu
Publisher : Greenation Research & Yayasan Global Resarch National

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/gijtm.v4i2.954

Abstract

This study aims to analyze the influence of Sustainability Report (SR) disclosure and Company Size on Financial Performance in State-Owned Enterprises (BUMN) listed on the Indonesia Stock Exchange (IDX) for the period 2020–2024. Using a quantitative approach with multiple linear regression analysis, this study examined 15 BUMN companies over five years (75 observations). The findings reveal that SR disclosure has a significant but negative effect on Net Profit Margin (NPM), with a coefficient of -73.421 (p = 0.008), suggesting that sustainability reporting initiatives impose short-term financial costs before generating long-term benefits. Conversely, Company Size does not have a significant effect on financial performance (p = 0.754). While the model demonstrates simultaneous significance (F-test, p = 0.027), the Adjusted R² value of 0.070 indicates that only 7% of variation in financial performance is explained by these two variables, highlighting the need for more comprehensive model specification. This research contributes to the sustainability accounting literature by presenting empirical evidence that challenges the assumption that sustainability disclosure automatically enhances short-term profitability, particularly in the context of state-owned enterprises facing dual mandates of profit generation and public service delivery. Future research should extend the model using panel data methods (Fixed Effects or Random Effects models), incorporate additional variables such as corporate governance indicators and financial structure measures, and examine sector-specific and long-term effects of sustainability disclosure.
Evaluation of the Airport Operational Performance Assessment System: Integration of Balanced Scorecard, AHP, and OMAX in the Halim Perdanakusumah Operations Services Division Danang Brahmantyo S; Susetya Nugroho; Cedaryana Cedaryana
Greenation International Journal of Tourism and Management Vol. 4 No. 2 (2026): (GIJTM) Greenation International Journal of Tourism and Management (June - Augu
Publisher : Greenation Research & Yayasan Global Resarch National

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/gijtm.v4i2.977

Abstract

This study aims to evaluate the operational performance appraisal system in the Perdanakusumah International Airport Operations Service Division and to analyze the integration of the Balanced Scorecard, Analytic Hierarchy Process, and Objective Matrix methods as a strategic performance evaluation model. The research employs a qualitative descriptive approach through observation, documentation studies, and analysis of operational performance indicators. The findings indicate that the existing appraisal system remains largely dominated by supervisor subjectivity, administrative indicators, and periodic manual evaluations that do not support real-time operational performance monitoring. The study identifies gaps in terms of transparency, strategic relevance, and the effectiveness of operational performance measurement. To address these issues, this research proposes an integrated model combining the Balanced Scorecard, AHP, and OMAX to enhance assessment objectivity, KPI prioritization, and operational performance monitoring. This integrated model enables the organization to align individual performance with airport strategic targets, improve monitoring accuracy, and support the development of a digital-based performance management system. This study contributes to the advancement of strategic performance management systems within the airport operational service sector.

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