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Greenation International Journal of Tourism and Management
Published by Greenation Research
ISSN : 29866103     EISSN : 2986559X     DOI : https://doi.org/10.38035/gijtm
Core Subject : Economy,
Economics, Econometrics & Finance
Greenation International Journal of Tourism and Management (GIJTM) is a scientific journal in the field of tourism and management published and managed by Greenation Research & Yayasan Global Resarch National. This journal aims to disseminate information on research and development results, studies, and critical thinking about tourism and management. It is hoped that this dissemination can be utilized in real practice by relevant stakeholders in identifying and solving problems for tourism development and management purposes.
Arjuna Subject : Bisnis, Menejemen, dan Akutansi (semua kategori) - Bisnis, Menejemen, dan Akutansi (Lain-Lain)
Articles 110 Documents
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Competency and Work Environment as Determinants of Medical Staff Performance: Evidence from a Public Hospital in a Developing Economy Novianto, Oktin; Noor Sembiring
Greenation International Journal of Tourism and Management Vol. 3 No. 4 (2025): (GIJTM) Greenation International Journal of Tourism and Management (December 20
Publisher : Greenation Research & Yayasan Global Resarch National

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/gijtm.v3i4.689

Abstract

Purpose. This study examines the effects of employee competency and work environment on medical staff performance in a public hospital operating under high service pressure. Design/methodology/approach. A quantitative survey was conducted among medical staff at a public hospital in Indonesia. Data were collected from 77 respondents and analyzed using multiple regression analysis supported by reliability and validity testing. Findings. The results indicate that employee competency has a positive and significant effect on medical staff performance. The work environment also shows a significant positive effect on performance. Furthermore, competency and work environment jointly explain a substantial proportion of variance in medical staff performance. Practical implications. Hospital management should prioritize competency development and the creation of a supportive work environment to improve service quality and staff performance. Originality/value. This study contributes to organizational analysis literature by integrating competency and work environment perspectives in explaining medical staff performance within a public healthcare context in a developing economy.
Supervision Culture and Practices In Islamic Educational Institutions: A Transformational and Organizational Culture Analysis at MAN 2 Kota Jambi Syahrasaddin; Agus, Hasan Basri; Arbain, Nasrun H. R.; Sepdinal
Greenation International Journal of Tourism and Management Vol. 3 No. 4 (2025): (GIJTM) Greenation International Journal of Tourism and Management (December 20
Publisher : Greenation Research & Yayasan Global Resarch National

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/gijtm.v3i4.694

Abstract

This study examines supervisory culture and practices in Islamic educational institutions through a qualitative case study at MAN 2 Kota Jambi. The research is situated within the context of institutional transformation toward global quality standards, digital governance, and performance-based accountability.Using a qualitative case study approach, this research explores how the madrasah principal negotiates tensions between external performance demands—such as A-level accreditation and the Global Class Program—and internal organizational challenges related to discipline, communication, and professional commitment. Data were collected through participant observation, document analysis, and in-depth interviews.The findings reveal that Integrated Situational Leadership supported by digital-based supervision (E-Supervision), particularly through the Civil Servant Performance Index (IP ASN), has strengthened institutional legitimacy and strategic performance. However, a cultural paradox persists at the micro level, where compliance-oriented supervision has not been fully internalized as professional self-discipline. The study concludes that sustainable quality transformation in Islamic education requires a shift from external supervision toward self-supervision grounded in transcendental Islamic values (Mas’uliyah).
Parental Economic Level and Parental Expectancy as Predictors of Santri Self-Efficacy: The Mediating Role of Motivation and The Impact on Self-Transformational Outcomes in Indonesian Islamic Boarding Schools Wiratih, Hernawati W. Retno; Muzakki, M.; Kholid, Idham; Latif, Mukhtar; Jailani, Syahran
Greenation International Journal of Tourism and Management Vol. 3 No. 4 (2025): (GIJTM) Greenation International Journal of Tourism and Management (December 20
Publisher : Greenation Research & Yayasan Global Resarch National

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/gijtm.v3i4.695

Abstract

This study examines how parental economic level and parental expectancy influence santri self-efficacy through motivation, and how self-efficacy subsequently affects self-transformational outcomes among santri in Islamic boarding schools. While previous studies have largely focused on academic achievement or motivation as final outcomes, this research introduces self-transformational santri as an impact variable, representing sustained personal growth and internal change. A quantitative approach with a cross-sectional survey design is proposed, involving santri from Islamic boarding schools in Jambi Province (Kota Jambi, Sarolangun, and Bungo). Data are analyzed using Partial Least Squares–Structural Equation Modeling (PLS-SEM). The findings are expected to demonstrate that parental economic level and parental expectancy positively influence motivation and self-efficacy, while self-efficacy santri serves as a key antecedent of self-transformational outcomes. This study contributes a novel psychological pathway model relevant to Islamic education management and pesantren development.
An Analysis of Interpersonal Communication, Organizational Culture, and Work Discipline on Employee Loyalty and Their Impact on Organizational Performance (Study in Baleendah District, Bandung Regency) Herlina, Heni; Sofiati, Nunung Ayu; Ismail, Gurawan Dayona; Setiyani, Aris; Alfarisi, Ade Salman; Luntungan, Irving Ignatius Paul; Sumawidjaya, Riyadi Nur; Sakti, Anggono Raras Tirto
Greenation International Journal of Tourism and Management Vol. 3 No. 4 (2025): (GIJTM) Greenation International Journal of Tourism and Management (December 20
Publisher : Greenation Research & Yayasan Global Resarch National

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/gijtm.v3i4.716

Abstract

This study aims to analyze the effect of interpersonal communication, organizational culture, and work discipline on employee loyalty and its impact on organizational performance at the Baleendah District Office, Bandung Regency. The problem examined in this study is the extent to which interpersonal communication, organizational culture, and work discipline can enhance employee loyalty and how such loyalty contributes to improving organizational performance. The research method used is a quantitative method with a descriptive and verificative approach. Data were collected through questionnaires distributed to employees of the Baleendah District Office, Bandung Regency, and were analyzed using statistical analysis techniques. The results indicate that interpersonal communication, organizational culture, and work discipline have a significant effect on employee loyalty. Furthermore, employee loyalty has been proven to have a positive and significant impact on organizational performance. Therefore, improving the quality of interpersonal communication, strengthening organizational culture, and consistently implementing work discipline can enhance employee loyalty, which in turn improves organizational performance. This study is expected to serve as a reference for management in formulating human resource management policies to improve organizational performance.
The Effect of Facilities and Infrastructure, and Standard Operating Procedures on Public Satisfaction, Mediated By The Quality of Public Services Ningsih, Eka Hartati; Zahari, M.; Mufidah
Greenation International Journal of Tourism and Management Vol. 3 No. 4 (2025): (GIJTM) Greenation International Journal of Tourism and Management (December 20
Publisher : Greenation Research & Yayasan Global Resarch National

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/gijtm.v3i4.712

Abstract

The facilities and infrastructure, standard operating procedures, public service quality, and public satisfaction are all intended to be described in this study. Additionally, it examines how standard operating procedures, infrastructure, and facilities affect public satisfaction. Additionally, it examines how infrastructure, facilities, and standard operating procedures affect public satisfaction by measuring the quality of public services. The Population and Civil Registration Office of the West Tanjung Jabung Regency in Jambi Province served as the study's site. Both principal and supplemental data were used in this investigation. Out of the 73,266 service users who comprised the study's population, a random sample of 100 respondents was selected. This study used a survey methodology that included both descriptive and quantitative analysis. Path Analysis with a Partial Least Squares (PLS) method was employed for the quantitative analysis. The outcomes demonstrated that public satisfaction was positively and considerably impacted by infrastructure and standard operating procedures. Public satisfaction is impacted by infrastructure and standard operating procedures through the caliber of public services. These findings show that the public's perception of service quality increases with improved infrastructure and standard operating procedures. The key to fulfilling the public's expectations of government services is optimal service quality. As a result, the presence of government representatives will provide the public with observable advantages, leading to increased satisfaction levels.
The Influence of Competency and Organizational Culture Through Motivation on Employee Performance at the Office of the Port Master and Port Authority of Class Iv Muara Sabak Bintang, Bella Beliana; Zahari, M.; Hapsara, Osrita
Greenation International Journal of Tourism and Management Vol. 3 No. 4 (2025): (GIJTM) Greenation International Journal of Tourism and Management (December 20
Publisher : Greenation Research & Yayasan Global Resarch National

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/gijtm.v3i4.715

Abstract

Employee performance is a crucial factor in supporting the success of public sector organizations, particularly in providing effective and quality services. Employee performance is influenced by various internal organizational factors, including competence, organizational culture, and work motivation. This study aims to analyze the influence of competence and organizational culture on employee performance through work motivation at the Muara Sabak Class IV Harbormaster and Port Authority Office (KSOP). This study used a quantitative approach with a survey method. The population in this study was all 63 employees of the Muara Sabak Class IV KSOP Office, and the entire population served as the research sample (saturated sample). Data collection was conducted through a Likert-scale questionnaire. Data analysis used path analysis with the Partial Least Squares (PLS) approach to test the direct and indirect effects between variables. The results showed that competence and organizational culture had a positive and significant effect on work motivation. Furthermore, work motivation had a positive and significant effect on employee performance. Furthermore, competence and organizational culture also indirectly influenced employee performance through work motivation. The results of this study indicate that improving employee competency and strengthening a positive organizational culture can increase work motivation, which ultimately impacts employee performance.
Green Human Resource Management and Employee Green Behavior: The Mediating Role of Environmental Commitment Kabul, Eka Rakhmat
Greenation International Journal of Tourism and Management Vol. 3 No. 4 (2025): (GIJTM) Greenation International Journal of Tourism and Management (December 20
Publisher : Greenation Research & Yayasan Global Resarch National

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/gijtm.v3i4.726

Abstract

The growing emphasis on environmental sustainability has encouraged organizations to integrate green principles into their human resource management practices. This study aims to examine the effect of Green Human Resource Management (GHRM) on Employee Green Behavior (EGB), with Environmental Commitment serving as a mediating variable. Drawing on Social Exchange Theory and the Ability–Motivation–Opportunity (AMO) framework, this research proposes that environmentally oriented HR practices can foster employees’ commitment to environmental values, which in turn encourages pro-environmental behavior in the workplace. A quantitative research design was employed using a survey method. Data were collected from 320 employees working in manufacturing and service organizations. The measurement model and structural relationships were analyzed using Partial Least Squares–Structural Equation Modeling (PLS-SEM). The results indicate that GHRM practices have a significant positive effect on Employee Green Behavior. Furthermore, Environmental Commitment was found to have a significant positive impact on Employee Green Behavior and partially mediates the relationship between GHRM and Employee Green Behavior. These findings contribute to the green HRM literature by empirically validating the mediating role of Environmental Commitment in explaining how GHRM influences employee behavior. From a practical perspective, the study highlights the importance of embedding environmental values within HR policies such as green recruitment, green training, and green performance management to strengthen employees’ environmental commitment and promote sustainable behavior. This research offers valuable insights for managers seeking to enhance organizational sustainability through human resource strategies, particularly in emerging economy contexts.
Integrating Management Fundamentals, Business Communication, and Negotiation Skills to Foster Collaborative Business Competencies Salahuddin, Jamilah; Kabul, Eka Rakhmat
Greenation International Journal of Tourism and Management Vol. 4 No. 1 (2026): (GIJTM) Greenation International Journal of Tourism and Management (March - May
Publisher : Greenation Research & Yayasan Global Resarch National

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/gijtm.v4i1.713

Abstract

The increasing complexity of today’s business environment requires graduates to possess not only strong management knowledge but also effective communication, negotiation, and collaboration skills. In business and retail management education, these competencies are critical for preparing students to engage in real-world organizational and inter-organizational interactions. This study aims to examine how the integration of management fundamentals, business communication, and negotiation skills contributes to the development of collaborative business competencies among students. Using a quantitative approach, this study collected data from students enrolled in business and retail management programs at a vocational higher education institution. Data were gathered through structured questionnaires measuring perceptions of management fundamentals, business communication skills, negotiation skills, and collaborative business competencies. The data were analyzed using Structural Equation Modeling (SEM) to examine the direct and indirect relationships among the constructs. The results indicate that management fundamentals have a significant positive effect on both business communication and negotiation skills. Furthermore, business communication and negotiation skills were found to significantly enhance collaborative business competencies. The findings also reveal that business communication and negotiation skills partially mediate the relationship between management fundamentals and collaborative business competencies. These results suggest that management knowledge alone is insufficient to foster effective collaboration unless it is complemented by strong communication and negotiation capabilities. This study contributes to the literature by providing empirical evidence on the importance of an integrated learning approach in business and management education, particularly within vocational contexts. From a practical perspective, the findings highlight the need for curriculum designs that intentionally integrate management theory with applied communication and negotiation training to better prepare graduates for collaborative business environments.
Modern Productivity Management: Why Work Systems Fail to Produce High Performance Simarmata, Jonner; Adriani, Evi
Greenation International Journal of Tourism and Management Vol. 4 No. 1 (2026): (GIJTM) Greenation International Journal of Tourism and Management (March - May
Publisher : Greenation Research & Yayasan Global Resarch National

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/gijtm.v4i1.756

Abstract

The development of digital technology and modern work systems is often assumed to increase organizational productivity and performance. However, in practice, many organizations experience increased workloads without corresponding improvements in performance quality. This article aims to analyze why modern work systems often fail to produce high performance, despite being supported by increasingly sophisticated management practices and technology. Using a narrative-critical literature review approach to scientific publications in the fields of management, cognitive psychology, and organizational behavior from 2015 to 2025, this article examines the relationship between work system design, cognitive limitations, planning biases, emotional regulation, and performance sustainability. The analysis shows that modern work systems are built on assumptions that are at odds with human cognitive and emotional capacities, such as demands for multitasking, constant responsiveness, and overly optimistic performance targets. These conditions foster the illusion of activity-based productivity, increase cognitive load and emotional stress, and hinder deep focus and quality decision-making. This article contributes to the productivity management literature by asserting that productivity is a systemic phenomenon that depends on the alignment between work system design and human psychological capacities. The article's practical implications emphasize the importance of shifting work systems toward sustainable, high-quality performance.
Brand Image Analysis as Examined Through Perceived Exhibition Atmosphere and Art Involvement With Visitor Satisfaction as an Intervening Variable (An Empirical Study at Museum MACAN, Jakarta) Waraswasti, Popy Francisca; Thalib, Supriadi; Hatta, Iha Haryani; Ardianto, Yuli
Greenation International Journal of Tourism and Management Vol. 4 No. 1 (2026): (GIJTM) Greenation International Journal of Tourism and Management (March - May
Publisher : Greenation Research & Yayasan Global Resarch National

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/gijtm.v4i1.768

Abstract

This study examines the influence of Perceived Exhibition Atmosphere and Art Involvement on Brand Image, with Visitor Satisfaction as an intervening variable among visitors to Museum MACAN Jakarta. The study is motivated by the growing popularity of contemporary art museums in Indonesia, which has not always been accompanied by strong visitor satisfaction and a sustainable brand image. A preliminary survey revealed a predominance of neutral responses across key variables, indicating perceptual ambiguity as well as practical and academic gaps in the Indonesian museum context. A quantitative approach with a cross-sectional design was employed. Data were collected through questionnaires from 200 Museum MACAN visitors aged 17–60 using purposive sampling. The data were analyzed using Structural Equation Modeling–Partial Least Squares (SEM-PLS) to examine causal relationships and the mediating role of visitor satisfaction. The results demonstrate that Perceived Exhibition Atmosphere and Art Involvement have a positive and significant effect on Visitor Satisfaction and Brand Image. Furthermore, Visitor Satisfaction has a positive and significant effect on Brand Image and mediates the relationship between the antecedent variables and brand image. These findings highlight that visitor satisfaction plays a critical role in translating exhibition experiences and artistic engagement into a positive and sustainable museum brand image.

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