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IJHABS
Published by Malaqbi Publisher
ISSN : 29885450     EISSN : -     DOI : 10.59971/ijhabs
Core Subject : Economy, Science, Social,
Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Law, Crime, Criminology & Criminal Justice Library & Information Science
International Journal of Humanity Advance, Business & Sciences (IJHABS) is published fourth a year in July, Oktober, january, and April. International Journal of Humanity Advance, Business & Sciences publish papers in the field of management science that give a contribution to the development of management science, and management practices, we accept mainly research-based articles related to management science. The scopes of the topics include Financial Management, Marketing Management, Human Resource Management, Organizational Behavior, Corporate Governance, Strategic Management, Operations Management, Change Management, Management Information Systems, Management Education, Management of Sharia, Tourism Management, Entrepreneurship, Sociology, Political Science, History, Law in Society and related disciplines.
Arjuna Subject : Umum - Umum
Articles 157 Documents
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Frequency and Motivation of ChatGPT Use as Predictors of Academic Performance: The Mediating Role of Perceived Academic Dishonesty Putri Hestiningrum; Renny Dwijayanti; Saino; Winaika Irawati; Sela Rachmawati
International Humanity Advance, Business & Sciences Vol 3 No 3 (2026): January
Publisher : PT Maju Malaqbi Makkarana

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59971/ijhabs.v3i3.937

Abstract

ChatGPT is one of the AI tools widely used among students. There is debate about whether its use can improve learning outcomes or actually lead to a dependency that declines students' thinking skills. Objective. This study examines the influence of frequency of use and motivation on academic performance, with perceived of academic dishonesty as a mediating variable. The hypothesis was evaluated using Partial Least Squares (PLS) modelling. The results indicated that both the frequency and motivation of ChatGPT use influence academic performance. The structural equation model showed that perceived academic dishonesty mediated the correlation between both frequency of use and motivation to use ChatGPT and academic performance. The study involved 218 undergraduate students from Indonesian universities (39,9% males and 60,1% females; mean age = 20,4, SD = 1,00). The results showed that perceived academic dishonesty partially reduced the positive effect of frequency of use on academic performance, while strengthening the influence of motivation on academic performance. Perceived academic dishonesty played a significant role in determining whether ChatGPT use would have a positive or negative impact on students’ academic performance. Motivation to use ChatGPT proves to be an important factor in determining the direction of this technology’s usage.
Human Resource Quality Analysis On Customer Satisfaction At Care Inn Hotel Maria Laura Irwantari; Koen Irianto Uripan; Setio Kuncoro; Siti Nur Soleha; Ahmad Zainuddin
International Humanity Advance, Business & Sciences Vol 3 No 3 (2026): January
Publisher : PT Maju Malaqbi Makkarana

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59971/ijhabs.v3i3.962

Abstract

This study aims to analyze the effect of the quality of human resources services (workers) on customer satisfaction at the hotel Care Inn Merauke, taking into account disconfirmation as a mediation variable. Using a quantitative approach with survey methods, this study involved 382 respondents who were hotel customers during the period from January to May 2025. The research Model refers to SERVQUAL, which consists of five dimensions: Tangibles, Reliability, Responsiveness, Assurance, and Empathy. The results of the analysis using Partial Least Squares-Structural Equation Modeling (PLS-SEM) showed that the model built has a high validity and reliability, with the value of R2 for customer satisfaction of 75.7%. The findings showed that the dimensions of Empathy, Reliability, and Assurance have a direct and significant effect on customer satisfaction, while Tangibles have a small effect, and Responsiveness is not significant. Disconfirmation acts as a partial mediator in the relationship between the quality of Human Resource Services (workers) and customer satisfaction, with a significant influence of Empathy, Reliability, and Assurance on disconfirmation. These findings indicate that customer satisfaction at Care Inn Merauke Hotel is more influenced by relational experience and effectiveness of services that are able to meet customer expectations than physical aspects or responsiveness. The study concludes that customer satisfaction improvement strategies should emphasize the management of interpersonal expectations and experiences, as well as recommendations for further research in the context of hospitality in non-metropolitan areas. The findings are expected to provide practical insights for hotel management and academic contributions in the development of Service theory.
The Effect Of Training, Compensation And Organizational Culture On The Performance Of Production Division Employees With Job Satisfaction Mediation At Pinehill Arabia Food Limited, Jeddah Saudi Arabia Ruhyat Azhari; Dewi Yustiana; Sari Handayani; Ahmad Zainuddin; Trenggono Sumunu
International Humanity Advance, Business & Sciences Vol 3 No 3 (2026): January
Publisher : PT Maju Malaqbi Makkarana

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59971/ijhabs.v3i3.963

Abstract

This study aims to analyze the effect of training, compensation, and organizational culture on employee performance Pinehill Arabia Food Limited, either directly or through job satisfaction as a mediating variable. The population of this study is all employees of Pinehill Arabia Food Limited as many as 89 people, and all members of the population were sampled through the census method because the number of employees is relatively small and easy to reach. The Data were analyzed using Partial Least Square (PLS) approach with the help of Smart PLS 3.0. The results showed that training, compensation, and organizational culture have a positive and significant effect on employee performance, which is indicated by the value of each: training can contribute to improving employee performance (③ = 0.454; T = 5.440; p = 0.000), compensation can contribute to improving employee performance (③ = 0.393; T = 4.820; p = 0.000), organizational culture can contribute to improving employee performance (③ = 0.202; T = 2.376; P = 0.018), on the indirect path, job satisfaction was shown to mediate the relationship of training to performance (⑧=0.110; T = 1.967; p = 0.050) and compensation to performance (⑧=0.136; T = 2.362; p = 0.019). However, job satisfaction did not mediate the relationship of organizational culture to performance (⑧= 0.060; T = 1.302; p = 0.194).These findings confirm that improving the quality of training, equitable compensation, as well as strengthening the organizational culture of employees contribute directly to improving performance. In addition, job satisfaction acts as an important mechanism in strengthening the influence of training and compensation on performance. This study provides implications for companies to prioritize human resource development through strategic training and compensation policies.
Strategy To Increase The Competitiveness Of Indonesian Processed Food Products To Thailand Through The Role Of Human Resources Competence: Analysis Of Revealed Comparative Advantage (RCA) And Dynamic Export Competitiveness Index (ECI) Yasykur Hidayatulloh; Dewi Yustiana; Koen Irianto Uripan; Sutoyo; Sutomo
International Humanity Advance, Business & Sciences Vol 3 No 3 (2026): January
Publisher : PT Maju Malaqbi Makkarana

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59971/ijhabs.v3i3.984

Abstract

This research aims to formulate a strategy to increase the competitiveness of Indonesian food and beverage products in the Thai market through the role of human resource (HR) competencies and participation in international exhibitions. The research approach used is mixed-method, which combines qualitative and quantitative analysis. Qualitative data were collected through in-depth interviews with exporters and related stakeholders, while quantitative data were analyzed using the Partial Least Squares Structural Equation Modeling (PLS-SEM) method. In addition, product competitiveness is evaluated through the Revealed Comparative Advantage (RCA) approach and the Dynamic Export Competitiveness Index (ECI) dynamically for the period 2021–2024. The results of the study show that human resource competence has a significant effect on increasing export competitiveness, with a t-statistic value of 5.949 and a p-value of 0.000. The role of international exhibitions has also been proven to indirectly contribute to increasing competitiveness through improving human resource competence. RCA and ECI analysis showed positive trends in several superior products such as processed fish, sauces and spices, as well as margarine and fat mixtures. These findings reinforce the importance of human resource development strategies and the use of international exhibitions as a means of market penetration. This study recommends that governments, stakeholders, and business actors be able to strengthen export-oriented HR training programs and encourage active participation in curated international exhibitions. This research also opens up further study space regarding the integration of digitalization aspects in the promotion of Indonesia's superior products to the global market.
The Role Of Work-Life Balance In Mediating The Effect Of Work Flexibility And Self-Efficacy On The Performance Of Independent Property Agents In Tabanan Regency Bali Adi Putra Wijayantara; Sutoyo; Koen Irianto Uripan; Sutomo; Immanuel Ustradi Osijo
International Humanity Advance, Business & Sciences Vol 3 No 4 (2026): April
Publisher : PT Maju Malaqbi Makkarana

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59971/ijhabs.v3i4.985

Abstract

The phenomenon of independent work, especially in the field of property agents, is experiencing significant growth, but independent property agents face special challenges in managing their time and performance. Optimal performance is influenced by a high level of work flexibility and a strong sense of self-efficacy. This study aims to analyze and empirically test the role of work-life balance (WLB) as a mediator that mediates the influence of work flexibility and self-efficacy on the performance of independent property agents in Tabanan Regency, Bali. The method used is quantitative with an explanatory design. The study population includes independent property agents operating in Tabanan Regency. The sample was taken by convenience/purposive sampling technique, resulting in 80 respondents. Data was obtained through questionnaires distributed online and offline, then analyzed using Structural Equation Modeling (SEM) based on Partial Least Squares (PLS) with the help of SmartPLS software. The results show that work flexibility and self-efficacy have a positive and significant effect directly on the performance of independent property agents. In addition, work-life balance is a partial or full mediator in the relationship between flexible work and self-efficacy with performance. In particular, the high flexibility of work allows agents to achieve a better work-life balance, which further improves their performance. Similarly, a high level of self-efficacy is positively associated with a good work-life balance, which in turn strengthens performance. This study makes a theoretical contribution by combining the concepts of work flexibility, self-efficacy, work-life balance, and performance in the context of independent property agents. In practical terms, these findings suggest that companies or property agent management teams focus on: 1) Maintaining and expanding work autonomy (flexibility); 2) Organizing training to increase self-efficacy; and 3) Building a culture that supports work-life balance as the main strategy to optimize the performance of independent property agents in Tabanan, Bali.
The Effect Of The Psychological Work Environment On The Performance Of Employees With Work Stress As A Variable Intervening : Sales Division Employee At PT. Good Sale Tech Moh Rozi Bapadal; Koen Irianto Uripan; Sutomo; Siti Nur Soleha; Ahmad Zainuddin
International Humanity Advance, Business & Sciences Vol 3 No 4 (2026): April
Publisher : PT Maju Malaqbi Makkarana

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59971/ijhabs.v3i4.986

Abstract

The work environment is an organizational element as a social system that has a strong influence on the formation of individual interests in the organization and affects organizational achievement.  The work environment itself consists of a physical and non-physical work environment that is inherent in employees, so that it cannot be separated from efforts for employee performance and avoiding employee work stress. The purpose of the study was to determine the influence of the psychological work environment on employee performance, with work stress as an intervening variable, in Sales Division Employees at PT. Good Sale Tech. This study uses a quantitative approach with a survey method. The results of the study showed that the work environment had a positive and significant effect on employee performance, the work environment had a positive and significant effect on employee work stress, and the work environment had a significant positive effect on employee performance and work stress. Work stress can mediate the relationship between the psychological work environment and performance, where stress arises due to a high workload and affects employee performance in a decreasing manner.
Professional Engagement and Digital Competence in Teacher Performance; with the Moderating Variable of Supportive Work Environment: Case Study of MGMP Teachers in East Java Eva Mufidah; Triesninda Pahlevi; Jaka Nugraha
International Humanity Advance, Business & Sciences Vol 3 No 4 (2026): April
Publisher : PT Maju Malaqbi Makkarana

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59971/ijhabs.v3i4.1038

Abstract

Context and Relevance. Teacher performance is a key determinant of a teacher’s success in implementing to learning process in schools. Not all teachers can adapt to technological changes, including digital transformation. Although the school environment provides adequate support facilities, obstacles remain to the use of these learning technologies. This is no exception for MGMP teachers in East Java, who still face these obstacles. Objective. This research aims to improve teacher education programs by developing effective learning models to prepare future teachers professionally, including the application of the Digital Competence Framework for Educators. Hypothesis. To determine direct effect of professional engagement and digital competence on teachers performance. Furthermore, this study focuses whether a supportive work environment can strengthen the effect of professional engagement and digital competence on teacher performance. Methods and Materials. This research employs an explanatory research approach with purposive sampling, involving 100 MGMP teachers across East Java, and analyzes the data using Structural Equation Modeling (SEM). Results. This study indicates a professional engagement and digital competence have positive and significant effect on teachers performance. Meanwhile, a supportive work environment can strengthen the effect of professional engagement on teachers performance. However, a supportive work environment cannot enhance the effect of digital competence on teachers performance. Conclusions. In this study, the results indicated an increase in professional engagement and digital competence among MGMP teachers. These results become a focus for improving teacher professional development programs. Therefore, both educational institutions and local governments need to support the creation of a supportive work environment through managerial support. Digital infrastructure and teacher collaboration will affect the sustainability of academic progress in the modern era.
Analysis Of The Role Of Organizational Commitment As A Mediator In The Relationship Between Job Satisfaction And The Work Environment On Employee Performance Yenni Christiani; Sutoyo; Koen Irianto Uripan; Sutomo; Immanuel Ustradi Osijo
International Humanity Advance, Business & Sciences Vol 3 No 4 (2026): April
Publisher : PT Maju Malaqbi Makkarana

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59971/ijhabs.v3i4.1064

Abstract

This study aims to analyze the influence of job satisfaction and work environment on employee performance with organizational commitment as a mediating variable at the Samodra Ilmu Cendekia Foundation. This study uses a quantitative approach with the type of explanatory research to explain the causal relationship between variables. The population in this study is all employees of the Samodra Ilmu Cendekia Foundation, totaling 256 people, with sampling techniques using the census method. Data was collected through a questionnaire compiled based on the indicators of each variable and analyzed using the Partial Least Squares Structural Equation Modeling method. The results of the study show that job satisfaction has a positive and significant effect on employee performance, as well as a positive and significant effect on organizational commitment. The work environment has also been proven to have a positive and significant effect on employee performance and organizational commitment. However, the test results show that organizational commitment has no significant effect on employee performance. In addition, organizational commitment does not play a role as a mediating variable in the relationship between job satisfaction and the work environment on employee performance. These findings indicate that the influence of job satisfaction and the work environment on employee performance is direct, without going through an intermediary mechanism in the form of organizational commitment. Theoretically, the results of this study confirm that in the context of foundation-based education organizations, employee performance is more determined by proximal and situational factors, namely job satisfaction and work environment, than by long-term work attitudes such as organizational commitment. Organizational commitment is more appropriately positioned as an outcome of a work attitude oriented towards loyalty and sustainability of human resources, rather than as a direct predictor of performance. Practically, this study implies that efforts to improve employee performance at the Samodra Ilmu Cendekia Foundation will be more effective if they are focused on increasing job satisfaction and improving the work environment directly, while still paying attention to the role of organizational commitment in maintaining employee stability and loyalty.
The Privacy Paradox in Luxury Tourism: AI Personalization and Tourist Trust in Indonesian Premium Destinations Hery Maulana Arif
International Humanity Advance, Business & Sciences Vol 3 No 3 (2026): January
Publisher : PT Maju Malaqbi Makkarana

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59971/ijhabs.v3i3.1000

Abstract

The evolution of luxury tourism from material-oriented consumption toward transformative and experiential value has intensified the importance of understanding tourists’ psychological motivations and digital trust in exclusive destinations. Indonesia possesses exceptional cultural and natural assets for luxury tourism; however, research exploring luxury tourist behavior and AI-mediated digital trust within the Indonesian context remains highly limited. This study addresses this gap by investigating the psychological motivations of luxury tourists and examining how AI-driven personalization shapes digital trust and privacy perceptions. Using an exploratory qualitative case study approach, data were collected through semi-structured in-depth interviews with 20 international luxury tourists who had visited exclusive destinations in Indonesia, including Bali, Yogyakarta, Lombok, and Komodo. Thematic analysis revealed four dominant motivational themes: authentic cultural immersion, status affirmation and social signaling, psychological restoration, and transformative self-discovery. The findings also identified a significant “Privacy Paradox,” where tourists simultaneously value AI-based personalized services while expressing concerns regarding data surveillance and privacy intrusion. The study concludes that digital trust in luxury tourism is dynamically negotiated through perceived usefulness, emotional value, and transparency in data governance. Ethical AI implementation and transparent personalization strategies are therefore essential for sustaining long-term trust and competitiveness in Indonesia’s luxury tourism sector.
Digital CRM Adoption in Creative MSMEs The Role of Customer Relationship Capability in Increasing Competitive Advantage Wiwin Riski Windarsari
International Humanity Advance, Business & Sciences Vol 3 No 3 (2026): January
Publisher : PT Maju Malaqbi Makkarana

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59971/ijhabs.v3i3.1057

Abstract

This study investigates the role of Digital Customer Relationship Management (CRM) adoption in enhancing competitive advantage among creative small and medium-sized enterprises (SMEs), with a particular focus on the mediating role of customer relationship capability (CRC). Grounded in the Resource-Based View and Dynamic Capabilities, this research proposes that digital CRM functions as a strategic resource whose value is realized through organizational capabilities. A quantitative approach was employed using survey data collected from 200 creative SMEs. The data were analyzed using Partial Least Squares Structural Equation Modeling (PLS-SEM). The results reveal that digital CRM adoption has a significant positive effect on customer relationship capability and competitive advantage. Furthermore, customer relationship capability significantly influences competitive advantage and partially mediates the relationship between digital CRM adoption and competitive advantage. These findings demonstrate that the impact of digital CRM on competitive advantage is not direct but largely depends on the firm’s ability to transform technological resources into relational capabilities. This study contributes to the CRM literature by addressing the “black box” between technology adoption and firm performance through a capability-based perspective. It also integrates resource-based and dynamic capability views in explaining how SMEs leverage digital technologies to achieve sustainable competitive advantage. Practically, the study suggests that SMEs should not only invest in digital CRM systems but also develop internal capabilities to effectively manage customer relationships. The findings provide strategic insights for SMEs seeking to maximize the benefits of digital transformation in increasingly competitive markets.

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