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M Aqil Fahmi Sanjani
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Business and Applied Management Journal
Published by Al-Qalam Institute
ISSN : 30249201     EISSN : 30248094     DOI : https://doi.org/10.61987/bamj
Core Subject : Economy, Humanities, Education, Social,
Humanities Economics, Econometrics & Finance Education Environmental Science Social Sciences
Business and Applied Management Journal is Peer-reviewed refereed journal aiming at engaging academicians as well as practitioners. Focus on the areas of economics, finance, banking, capital markets, takaful and law. The aim of the Journal is to foster academic research by publishing original research articles that meet the highest analytical standards, and provide new insights that contribute and spread the business and Social Science knowledge.
Arjuna Subject : Bisnis, Menejemen, dan Akutansi (semua kategori) - Bisnis, Menejemen, dan Akutansi (Lain-Lain)
Articles 13 Documents
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Search results for , issue "vol. 4 no. 2 (2026)" : 13 Documents clear
Employee Branding and Owner Personal Branding as Drivers of Customer Engagement: Evidence from Digital Small and Medium-sized Enterprises Hadi Suriono; Riy Dewantoro
Business and Applied Management Journal Vol. 4 No. 2 (2026)
Publisher : Al-Qalam Institute

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61987/bamj.v4i2.2289

Abstract

The integration of employee branding and owner personal branding to enhance customer engagement among small and medium-sized enterprises (SMEs) utilizing digital platforms is crucial to examine. This study analyzes the partial and simultaneous effects of employee branding and owner personal branding on customer engagement. A descriptive-quantitative survey design was employed. The population comprised 15,178 SME actors across 12 sub-districts; proportionate stratified random sampling using the Slovin formula (e = 10%) yielded 99 respondents. Data were collected via a five-point Likert-scale questionnaire and analyzed using multiple linear regression. Employee branding has a significant positive effect on customer engagement (β₁ = 0.589; t = 6.203; p < 0.001), as does owner personal branding (β₂ = 0.358; t = 3.693; p < 0.001). The integrated model explains 85.0% of the variance in customer engagement (R² = 0.850; F = 274.817; p < 0.001). These findings contribute to the employer branding literature in the SME-digital context and offer practical guidance for SME practitioners in designing integrated branding strategies that combine employee brand commitment with authentic owner communication on social media platforms.
The Moderating Effect of Work Engagement on Organizational Citizenship Behavior through Psychological Capital: Empirical Evidence from the Higher Education Sector Ivan Batara; Iskandar Ali Alam; Andala Rama Putra Barusman; Defrizal Defrizal; Helmita Helmita
Business and Applied Management Journal Vol. 4 No. 2 (2026)
Publisher : Al-Qalam Institute

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61987/bamj.v4i2.2226

Abstract

This study develops and empirically tests a conceptual framework explaining how work engagement influences Organizational Citizenship Behavior (OCB) in higher education institutions, with Psychological Capital (PsyCap) as a moderating variable. The study is important because higher education institutions increasingly depend on faculty members who are willing to demonstrate discretionary behaviors beyond formal job requirements to enhance institutional effectiveness, adaptability, and long-term competitiveness. Drawing on the Resource-Based View (RBV) and Social Exchange Theory (SET), PsyCap comprising hope, efficacy, resilience, and optimism is positioned as a strategic internal resource that strengthens the translation of engagement into sustained discretionary behaviors. Using SmartPLS 4, data from 262 faculty members across private universities in Lahat, Palembang, and Pagar Alam were analyzed. Results show that work engagement significantly predicts OCB (t = 2.494, p = 0.013), while PsyCap alone does not exert a direct effect (t = 0.473, p = 0.636). However, the interaction term PsyCap × Work Engagement demonstrates a strong moderating effect (t = 5.82, p = 0.000), with R² = 0.913 and f² = 0.319, confirming excellent predictive accuracy. These findings highlight PsyCap as strategic capital that amplifies engagement into citizenship behaviors, offering theoretical enrichment and practical implications for institutional resilience and competitiveness.
Integrating Digital Competence and Islamic Work Ethics to Enhance Change Readiness: The Mediating Role of Employee Engagement Indah Rizki Maulia; Nera Marinda Machdar; Yayan Hendayana; Zahara Tussoleha Rony; Joseph M J Renwarin
Business and Applied Management Journal Vol. 4 No. 2 (2026)
Publisher : Al-Qalam Institute

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61987/bamj.v4i2.2278

Abstract

Digitalization has become a strategic necessity for Islamic Rural Banks (BPRS) in Indonesia, making employees' readiness for change critical to successful transformation. This study examines the roles of digital competence, Islamic work ethic, and employee engagement in enhancing change readiness, providing insights for strengthening human resource strategies in the digital era. The study was conducted among 200 employees working in Rural Islamic Banks (BPRS) operating across the Greater Jakarta region (Jabodetabek). Respondents were selected using a purposive sampling technique based on predetermined criteria. Data were gathered through a structured questionnaire using a five-point Likert scale and analyzed with SmartPLS 4 to assess the proposed relationships among the research constructs. Digital competence and Islamic work ethic have positive and significant effects on employee engagement and change readiness. Employee engagement has a significant positive effect on change readiness. Also, it serves as a partial mediator in the relationships between digital competence and change readiness, and between Islamic work ethic and change readiness. This study provides empirical evidence that integrating these elements positions organizations better to support successful change initiatives and achieve sustainable organizational development in an increasingly digital environment.
Translating Good Governance into Patient Satisfaction: The Mediating Role of Service Quality in Indonesian Primary Healthcare Putu Essa Kana Putri; Ida Bagus Teddy Prianthara
Business and Applied Management Journal Vol. 4 No. 2 (2026)
Publisher : Al-Qalam Institute

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61987/bamj.v4i2.2297

Abstract

Patient satisfaction is a critical indicator of public healthcare performance, particularly in primary healthcare facilities where patients directly experience governance practices through service procedures, communication, waiting time, and complaint handling. This study examines how good governance influences patient satisfaction through service quality in Indonesian primary healthcare. The study was conducted at Puskesmas IV Denpasar Selatan using a quantitative explanatory design. Data were collected through structured questionnaires distributed to 370 patients selected using proportional random sampling. The data were analyzed using Partial Least Squares Structural Equation Modeling with SmartPLS 4.0. The results show that good governance has a positive and significant effect on service quality (β = 0.785, t = 26.484, p < 0.001) and patient satisfaction (β = 0.174, t = 3.168, p = 0.002). Service quality also has a positive and significant effect on patient satisfaction (β = 0.684, t = 13.610, p < 0.001). Furthermore, service quality partially mediates the relationship between good governance and patient satisfaction (β = 0.537, t = 11.485, p < 0.001). These findings indicate that governance practices contribute more strongly to patient satisfaction when translated into better service structures, processes, and outcomes. Theoretically, this study advances public administration and healthcare management literature by integrating Governance Theory, Donabedian's healthcare quality model, and the SERVQUAL framework into a single empirical model. Practically, primary healthcare facilities should strengthen transparency, accountability, queue management, complaint handling, and empathetic communication to improve patient satisfaction.
Burnout, Boredom, and Gen Z Productivity: The Roles of Positive Cyberloafing and Digital Mindfulness Ni Kadek Irma Dwi Lestari; Ida Bagus Teddy Prianthara
Business and Applied Management Journal Vol. 4 No. 2 (2026)
Publisher : Al-Qalam Institute

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61987/bamj.v4i2.2298

Abstract

This study examines the effects of burnout and boredom on Gen Z employee productivity by positioning positive cyberloafing and digital mindfulness as mediating mechanisms. A quantitative explanatory design was employed to test the proposed relationships. Data were collected from 178 Generation Z employees through a structured questionnaire and analyzed using Partial Least Squares Structural Equation Modeling (PLS-SEM). The findings show that boredom has a negative and significant effect on productivity, while burnout does not have a significant direct effect. Positive cyberloafing and digital mindfulness have positive and significant effects on productivity. The mediation results further indicate that both positive cyberloafing and digital mindfulness significantly mediate the relationships between burnout, boredom, and productivity. These findings suggest that Gen Z productivity in digital work environments is shaped not only by psychological strain but also by employees' ability to recover and regulate their digital behavior. This study contributes to digital workplace and human resource management literature by reframing cyberloafing as a conditional adaptive mechanism and positioning digital mindfulness as a personal resource for sustaining productivity. Practically, organizations should develop digital well-being policies that support structured digital micro-breaks, mindful technology use, and more meaningful work design.
Product Recall and Customer Relationship Recovery: Developing an Integrative Framework through a TCCM-Based Systematic Literature Review Ucu Supriatna; Mohamad Ichsana Nur; Evi Sofiati
Business and Applied Management Journal Vol. 4 No. 2 (2026)
Publisher : Al-Qalam Institute

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61987/bamj.v4i2.2258

Abstract

Product recalls threaten customer trust, satisfaction, loyalty, and brand equity, creating a need to understand how firms can recover relationships after product failures. This study aims to map the literature on product recall and customer relationship recovery, identify research gaps, and develop an integrative conceptual framework. Drawing on crisis management, service recovery, justice, trust repair, organizational capability, and digital communication perspectives, the study conducts a systematic literature review of 40 Scopus-indexed Q1–Q2 articles published between 2016 and 2026. Article selection follows PRISMA 2020, while synthesis applies the theory–context–characteristics–methodology framework. The findings show that crisis management, remedy selection, consumer relational responses, and quantitative archival methods dominate research. In contrast, integrative frameworks, operational capabilities, competitor responses, digital analytics, and mixed methods remain limited. The study proposes a sequential framework linking risk detection, recall decisions, communication, remedies, consumer participation, and relationship recovery, thereby extending theoretical integration and managerial guidance for post-recall recovery.
Financial Resources, Corporate Governance, and Sustainability Performance: The Mediating Role of Financial Performance in Indonesian Manufacturing Firms Fithri Suciati; Tri Widyastuti; Harnovinsah Harnovinsah; Darmansyah Darmansyah
Business and Applied Management Journal Vol. 4 No. 2 (2026)
Publisher : Al-Qalam Institute

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61987/bamj.v4i2.2280

Abstract

This study investigates the relationships between financial resources, corporate governance, and corporate sustainability performance (CSP) in Indonesian manufacturing firms, with financial performance (FP) as a mediating mechanism. Although the Financial Services Authority’s (OJK) Sustainable Finance Roadmap encourages sustainability practices, sustainability disclosure among Indonesian firms remains inconsistent, and evidence regarding the role of internal financial resources in achieving CSP is inconclusive. Using a quantitative explanatory approach, this study applies Partial Least Squares Structural Equation Modeling (PLS-SEM) to 19 manufacturing firms listed on the Indonesia Stock Exchange with complete financial and sustainability reports during 2020–2024, resulting in 95 firm-year observations. The results show that corporate governance has a positive direct effect on CSP, whereas financial slack, financial capacity, and growth options exhibit significant negative direct effects. FP does not directly affect CSP but significantly mediates the relationship between financial resources and CSP, except for the governance–CSP relationship. These findings reveal a Financial Resource Sustainability Paradox, indicating that resource availability alone does not ensure sustainability commitment. This study contributes an integrated Financial Resource, Governance, and Sustainability framework and highlights the importance of governance mechanisms and effective financial resource conversion to improve sustainability outcomes.
Responsible Leadership and Village Apparatus Performance: The Moderating Role of Village Development Status Khairun A. Roni; Ari Pramono; Amran Amran; Supriyati Supriyati; Ida Zuliyana
Business and Applied Management Journal Vol. 4 No. 2 (2026)
Publisher : Al-Qalam Institute

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61987/bamj.v4i2.2284

Abstract

Responsible leadership has been associated with positive employee outcomes, yet little is known about its effectiveness across different governance contexts, particularly in village governments. This study investigates how responsible leadership influences village apparatus performance through work motivation and examines the moderating role of village development status. A quantitative survey was conducted among 300 village apparatus from 60 villages in Bungo Regency, Indonesia, using stratified random sampling. Data were collected through a three-wave survey design to reduce common method bias and analyzed using Hayes' PROCESS Model 7. The results show that responsible leadership positively affects village apparatus performance both directly (B = 0.24, p < .001) and indirectly through work motivation (indirect effect = 0.16, 95% CI [0.10, 0.23]). Village development status significantly strengthens the relationship between responsible leadership and work motivation, producing stronger indirect effects in Self-reliant and Advanced villages. This study extends responsible leadership research by demonstrating that governance maturity serves as a contextual boundary condition for leadership effectiveness in village governments. The findings suggest that leadership development should be aligned with village development status and supported by governance capacity-building initiatives.
Work–Life Balance and Perceived Digital Recruitment Effectiveness among Generation Z: A Sequential Mediation Model of Recruitment Experience and Job Search Self-Efficacy Yayat Sudrajat; Nausheen Shakeel; Udin Zaenudin; Kania Laelawati; Dodi Siswanto
Business and Applied Management Journal Vol. 4 No. 2 (2026)
Publisher : Al-Qalam Institute

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61987/bamj.v4i2.2319

Abstract

Digital recruitment has changed how Generation Z evaluates prospective employers, shifting attention from job availability toward platform-based experiences, process transparency, and alignment with work values. This study examines the effect of work–life balance on perceived digital recruitment effectiveness through digital recruitment experience and job search self-efficacy. A quantitative cross-sectional survey was conducted with 301 Generation Z job portal users in Jakarta, Bandung, and Surabaya selected through purposive sampling. Data were analyzed using PLS-SEM with SmartPLS 4.0. The results show that work–life balance does not directly affect perceived digital recruitment effectiveness (β = −0.062; p = 0.101). In contrast, digital recruitment experience (β = 0.678; p < 0.001) and job search self-efficacy (β = 0.382; p < 0.001) have positive and significant effects. The indirect effect through digital recruitment experience is also significant (β = 0.607; p < 0.001), as is the sequential mediation through digital recruitment experience and job search self-efficacy (β = 0.206; p < 0.001). Organizations and job portal providers should clarify vacancy and selection information, accelerate HR responses, provide transparent application-status updates, and minimize technical barriers. This study provides practical implications for organizations seeking to optimize digital recruitment strategies by enhancing candidate experiences, transparency, and confidence throughout the recruitment process.
Sharia-Oriented Performance of Local Government-Owned Islamic Rural Banks in Indonesia: A Disclosure-Based Descriptive Assessment Using the Islamicity Performance Index Nirwan Umasugi; Syaifuddin Syaifuddin; Rusmiyanti Wontami; Abd Rauf Wajo; Muhammad Ufuqul Mubin
Business and Applied Management Journal Vol. 4 No. 2 (2026)
Publisher : Al-Qalam Institute

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61987/bamj.v4i2.2320

Abstract

This study evaluates the sharia-oriented financial performance of local government-owned Islamic rural banks (BPRS) in Indonesia using a disclosure-based Islamicity Performance Index (IPI). The sample comprises 21 BPRS observed during the 2024 financial year. A cross-sectional quantitative descriptive approach was applied by calculating bank-level ratios and reporting descriptive statistics without hypothesis testing or econometric estimation. Six indicators were examined: profit-sharing distribution, Zakat Performing Ratio, equitable distribution, employee-to-director welfare, Islamic Investment Ratio, and Islamic Income Ratio. Proxy construction and missing-data treatment were explicitly specified because public reports did not consistently disclose all canonical IPI components. The available profit-sharing proxy (n = 14) averaged 9.21%, while the Zakat Performing Ratio, equitable-distribution proxy, and employee-to-director welfare ratio averaged 0.099%, 28.10%, and 26.34%, respectively. Following standardization, Islamic investments accounted for 99.823% of total investments, while Islamic income accounted for 99.976% of total income. The findings demonstrate consistently strong alignment in investment and income sources but greater variation in profit-sharing, zakat, and distributive outcomes. OJK, PERMABIDA, local government shareholders, and BPRS management should therefore establish standardized IPI disclosure fields and institution-specific social performance targets to strengthen comparability, accountability, and policy oversight.

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