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Studi Administrasi Publik dan ilmu Komunikasi
Published by Asosiasi Peneliti dan Pengajar Ilmu Sosial Indonesia
ISSN : 30638380     EISSN : 30638518     DOI : 10.62383
Core Subject : Education, Social,
Languange, Linguistic, Communication & Media Social Sciences
Studi Administrasi Publik dan ilmu Komunikasi, Jurnal ini ditujukan untuk publikasi artikel ilmiah yang diterbitkan oleh Asosiasi Peneliti Dan Pengajar Ilmu Sosial Indonesia, Jurnal ini bertujuan untuk menjembatani kajian antara administrasi publik dan ilmu komunikasi, dua bidang yang saling terkait dalam konteks pembangunan masyarakat dan pengelolaan organisasi publik. Dalam jurnal ini, para peneliti dan praktisi dari kedua disiplin tersebut berkolaborasi untuk mengungkap bagaimana komunikasi memengaruhi kebijakan publik, manajemen pelayanan publik, dan dinamika organisasi pemerintah. Artikel-artikel dalam jurnal ini mengeksplorasi berbagai aspek komunikasi dalam konteks administrasi publik, seperti komunikasi politik, komunikasi organisasi, dan komunikasi pelayanan publik.
Arjuna Subject : Ilmu Sosial - Administrasi Publik
Articles 72 Documents
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Model Bimbingan dan Konseling Multibudaya Inggit Widyanika; Tharifah Haibaty Kurniawan; Wardah Rikza Firdaus; Bakhrudin All Habsy
Studi Administrasi Publik dan ilmu Komunikasi Vol. 2 No. 2 (2025): Mei : Studi Administrasi Publik dan ilmu Komunikasi
Publisher : Asosiasi Peneliti Dan Pengajar Ilmu Sosial Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62383/studi.v2i2.343

Abstract

Multicultural counseling is a procedure including counselors and counselees with different cultural backgrounds, multicultural counselors need to understand multicultural factors that are in accordance with the conditions of guidance counselees. This research used a qualitative methodology, specifically a literature review, that consists of obtaining data sources relevant to the research issue. The primary data source is derived from the article manuscript, which will be evaluated through descriptive analysis.The purpose of this research is to enhance understanding related to multicultural guidance and counseling models. The findings of this research encompass (1) the concept of multicultural guidance and counseling, (2) multicultural guidance and counseling models, and (3) types of multicultural guidance and counseling in Indonesia.
Dampak Pembuangan Sampah terhadap Lingkungan Pesisir Pantai Putra Deli : Analisis Jenis Sampah Dominan Sakira Putri Manurung; Habibatul Qolbi Sumardi; Dhio Febriansyah Lubis; Meilinda Suriani Harefa
Studi Administrasi Publik dan ilmu Komunikasi Vol. 2 No. 3 (2025): Agustus : Studi Administrasi Publik dan ilmu Komunikasi
Publisher : Asosiasi Peneliti Dan Pengajar Ilmu Sosial Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62383/studi.v2i3.348

Abstract

This study aims to find the most dominant type of waste that damages the coastal area of ​​Putra Deli Beach, Deli Serdang Regency. Based on field observations and interviews with local people, it was found that inorganic, including plastic, is the type of waste that damages the coastal environment the most. Plastic waste persists such as beverage bottles, plastic bags, styrofoam, and food wrappers which are dominant because they do not decompose quickly. This condition is exacerbated by the low public awareness in maintaining cleanliness and the lack of adequate waste management facilities. The impact is not only visually polluting the environment, but also threatening the marine ecosystem, public health, and reducing the value of local tourism. The results of this study are expected to be the basis for mitigation efforts and improving waste management in coastal areas.
Prinsip-Prinsip Good Governance dalam Pengelolaan Dana Desa di Desa Tambaksari Kidul, Kecamatan Kembaran, Kabupaten Banyumas Khofifah Nurul Hidayah; Chamid Sutikno; Indah Ayu Permana Pribadi; Ariesta Amanda; Zaula Rizqi Atika
Studi Administrasi Publik dan ilmu Komunikasi Vol. 2 No. 3 (2025): Agustus : Studi Administrasi Publik dan ilmu Komunikasi
Publisher : Asosiasi Peneliti Dan Pengajar Ilmu Sosial Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62383/studi.v2i3.354

Abstract

This study aims to analyze the implementation of Good Governance principles, including accountability, transparency, and participation in the management of Village Funds in Tambaksari Kidul Village, Kembaran Subdistrict, Banyumas Regency. The research method uses a descriptive qualitative approach with data collection techniques through interviews, observations, and documentation. The results of the study indicate that accountability in village financial reporting has been carried out in accordance with regulations, although there are still delays in reporting. Transparency in budgeting and the implementation of village funds has been conducted through village meetings and village information media, but has not yet reached the stage of impact evaluation. Community participation is quite active in planning and implementation, but minimal in the evaluation stage. Challenges faced include limited human resources, infrastructure, and low community participation. Strengthening human resource capacity, improving information transparency, and optimizing inclusive village meetings are needed to support better village fund management.
Dampak Pembuangan Sampah Terhadap Lingkungan di Pesisir Pantai Putra Deli Kurnia Simbolon; Tamim Hasyimi; Dwidya Nuari; Meilinda Suriani Harefa; Syukri Hidayat
Studi Administrasi Publik dan ilmu Komunikasi Vol. 2 No. 2 (2025): Mei : Studi Administrasi Publik dan ilmu Komunikasi
Publisher : Asosiasi Peneliti Dan Pengajar Ilmu Sosial Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62383/studi.v2i2.355

Abstract

Coastal environmental pollution is an increasingly complex problem in Indonesia, especially due to uncontrolled waste disposal. This study aims to analyze the impact of waste disposal on the environment in the coastal area of Putra Deli Beach, Deli Serdang Regency. The research approach used is mixed-method with data collection through direct observation, semi-structured interviews, and literature study. The results showed that plastic waste dominates the types of waste found at the research site and is the main cause of marine ecosystem pollution. The impacts include damage to marine biota habitat, decreased tourist attraction, public health problems, and economic losses for local businesses. The lack of waste management facilities and low environmental awareness also exacerbate this condition. Therefore, an integrated waste management strategy based on community and stakeholder collaboration is needed to maintain the sustainability of the coastal environment.
Kualitas Pelayanan PT. Pos Indonesia (Persero) Cabang Sukamerindu, Kota Bengkulu Yasmin Meri Susianti; Kahar Hakim; Alimansyah, Alimansyah
Studi Administrasi Publik dan ilmu Komunikasi Vol. 2 No. 3 (2025): Agustus : Studi Administrasi Publik dan ilmu Komunikasi
Publisher : Asosiasi Peneliti Dan Pengajar Ilmu Sosial Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62383/studi.v2i3.400

Abstract

The purpose of this study is to examine the service quality of PT. Pos Indonesia (Persero), Sukamerindu Branch, Bengkulu City. The method used is descriptive and qualitative, with data collection techniques including observation, interviews, and documentation. Data analysis was conducted through data reduction, data presentation, and conclusion drawing. The study assessed several dimensions: tangible evidence, reliability, responsiveness, assurance, empathy, and good corporate governance (GCG), particularly focusing on PT. Pos Indonesia’s ethical adaptation to the local cultural values and its active role in supporting the community’s economic development as part of its corporate social responsibility. The findings indicate that the service quality at the post office is poor. Based on these results, the researcher recommends that the central management of PT. Pos Indonesia (Persero) implement strict regulations regarding excellent service standards for all employees across Indonesia. In addition, the company should provide suggestion boxes and a call center with an accessible telephone number for customers to report poor service. The public is also encouraged to play a more active role in monitoring the performance of this state-owned enterprise (SOE) by submitting complaints to the Ombudsman or through the government reporting platform, lapor.go.id.
Analisis Sistem Absensi Digital (Mekari Talenta) Karyawan pada PT Hutama Marga Waskita Mahesa Dimyati Haryo Kasemen; Susan Febriantina; Muhammad Ikhwan
Studi Administrasi Publik dan ilmu Komunikasi Vol. 2 No. 3 (2025): Agustus : Studi Administrasi Publik dan ilmu Komunikasi
Publisher : Asosiasi Peneliti Dan Pengajar Ilmu Sosial Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62383/studi.v2i3.501

Abstract

In the era of rapid digitalization, the utilization of information technology in human resource management has become increasingly essential. This study examines the implementation of the Mekari Talenta digital attendance system in managing employee attendance administration at PT Hutama Marga Waskita. The objective of this research is to understand the extent of the system's application within the company, identify challenges encountered during its implementation, and explore the strategies employed to overcome these obstacles. Data were collected through interviews, observations, and documentation, involving both primary and secondary sources to gain a comprehensive understanding. The findings reveal that the transition from manual to digital attendance systems presents several challenges, including user negligence in recording attendance, an organizational culture that is not yet fully adaptive to digital systems, and the absence of automatic reminder features. Despite these challenges, the system offers significant benefits such as expediting attendance recap processes, integration with payroll, and providing flexible access to attendance through mobile devices. This research contributes to the existing literature on digital attendance management and provides recommendations for optimizing the use of digital attendance systems in modern workplaces.
Efektivitas Aplikasi SIM Nasional Presisi (Sinar) dalam Perpanjangan Surat Izin Mengemudi di Satpas Polda Metro Jaya Nurul Ma’rifah; Dini Gandini Purbaningrum
Studi Administrasi Publik dan ilmu Komunikasi Vol. 2 No. 3 (2025): Agustus : Studi Administrasi Publik dan ilmu Komunikasi
Publisher : Asosiasi Peneliti Dan Pengajar Ilmu Sosial Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62383/studi.v2i3.552

Abstract

This study examines the effectiveness of the SIM Nasional Presisi (SINAR) application in facilitating the renewal of driver’s licenses at the Driver’s License Administration Unit (SATPAS SIM) of Polda Metro Jaya, DKI Jakarta. The SATPAS is responsible for managing and issuing driver’s licenses, and recent technological advancements have enabled a transformation of the renewal process from an in-person service to an entirely online platform via the SINAR application. This innovation eliminates the need for applicants to physically visit the SATPAS office, offering greater accessibility and efficiency. The research adopts a qualitative descriptive approach, with data gathered through observation, structured interviews with relevant stakeholders, and documentation analysis. Campbell’s (1989) Program Effectiveness Theory serves as the analytical framework, utilizing five evaluation indicators: (a) program success, (b) program target determination, (c) program satisfaction, (d) input and output levels, and (e) overall goal achievement. Findings reveal that the SINAR application effectively integrates the issuance and renewal processes by connecting directly to the Korlantas Polri SIM Data Center. This integration ensures seamless verification and processing of applications. The program has achieved its intended targets, particularly in meeting public needs for a fast, accurate, and convenient service. The shift to online renewals has significantly reduced processing time and logistical burdens for applicants, contributing to a notable increase in the number of SIM renewals in 2023 compared to previous years. Furthermore, user feedback indicates high satisfaction levels, largely due to the convenience of remote access, the clarity of procedural instructions, and the reliability of the application’s features. Despite minor technical challenges, the overall implementation of the online SIM renewal service at SATPAS Polda Metro Jaya is deemed highly effective.
The Role of the Regional Disaster Management Agency (BPBD) in Tackling Natural Disasters (Manado City) Mursid Pangalima; Dian Ferriswara; Ulul Albab
Studi Administrasi Publik dan ilmu Komunikasi Vol. 2 No. 3 (2025): Agustus : Studi Administrasi Publik dan ilmu Komunikasi
Publisher : Asosiasi Peneliti Dan Pengajar Ilmu Sosial Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62383/studi.v2i3.571

Abstract

This study analyzes the role of the Manado City Regional Disaster Management Agency (BPBD) in managing natural disasters and examines the challenges faced, along with efforts to overcome them. A qualitative descriptive approach was used, with data collected through interviews, observations, and documentation involving key informants, such as the Head of BPBD Manado City. The data were processed using Miles et al.’s (2014) interactive analysis model, which includes data condensation, data display, and conclusion drawing. The findings reveal that BPBD plays three primary roles in disaster management. First, as a coordinator, BPBD acts as a command center, ensuring effective collaboration between government agencies, military (TNI), police, NGOs, and volunteers during disaster events. Second, as a regulator, BPBD formulates administrative and technical policies, including disaster management plans based on risk assessments and stakeholder-driven frameworks. Third, as an executor, BPBD directly implements activities in disaster management, including preparedness, emergency response, and post-disaster recovery, with an Incident Commander maintaining operational control during emergencies. Challenges faced by BPBD include low public discipline, limited awareness of disaster risks, inadequate equipment, and insufficient human resources in both quality and quantity. To address these issues, BPBD has initiated several efforts, including capacity building through training programs, promoting community-based disaster management, and establishing partnerships with national and international institutions such as UNDP and FAO. These efforts highlight the significance of an integrated, participatory, and coordinated disaster management system at the local government level. The study underscores the need for continued improvement in disaster management capabilities and community involvement.
Collaboration Between Actors In Disaster Mitigation In Manado City Heydi Mayla Silvia Tumembow; Dian Ferriswara; Eny Haryati
Studi Administrasi Publik dan ilmu Komunikasi Vol. 2 No. 3 (2025): Agustus : Studi Administrasi Publik dan ilmu Komunikasi
Publisher : Asosiasi Peneliti Dan Pengajar Ilmu Sosial Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62383/studi.v2i3.572

Abstract

Manado City is highly vulnerable to hydrometeorological disasters due to its geographical conditions, rapid and uncontrolled urbanization, and the intensifying impacts of climate change. These risks underline the importance of effective disaster mitigation strategies that go beyond government intervention and involve active participation from communities and non-governmental organizations. In this context, collaboration among various actors becomes a crucial foundation for developing an adaptive and participatory disaster governance system. This study aims to analyze the dynamics of actor collaboration in disaster mitigation efforts in Manado City, with particular emphasis on patterns of interaction, role distribution, and structural as well as cultural barriers that influence the effectiveness of multi-stakeholder synergy. Employing a qualitative case study approach, this research relies on secondary data gathered from official documents, government policy reports, and relevant academic publications. Data were analyzed using thematic analysis to identify key themes and relational dynamics among stakeholders. The findings reveal that although strong driving factors exist—such as a high level of disaster risk, increasing public awareness, and the availability of institutional frameworks—collaboration remains largely procedural and government-dominated, with limited engagement from non-government actors. Challenges such as weak trust among stakeholders, insufficient substantive dialogue, and the absence of an integrated disaster information system continue to hinder the realization of effective collaborative practices. The study concludes by highlighting the urgency of adopting a collaborative governance model that emphasizes equality, mutual trust, and meaningful participation. Theoretically, this research contributes to the discourse on disaster governance by providing insights into actor relations in a disaster-prone urban context. Practically, it proposes an adaptive collaboration framework that can be replicated in other cities facing similar disaster vulnerabilities, thereby strengthening resilience and community preparedness.
Impact of Digital Marketing, Service Quality, and Product Innovation on Skintific TikTok Shop Consumers Dian Ferriswara; Susi Susanti; Sarwani Sarwani; Liling Listyawati
Studi Administrasi Publik dan ilmu Komunikasi Vol. 2 No. 3 (2025): Agustus : Studi Administrasi Publik dan ilmu Komunikasi
Publisher : Asosiasi Peneliti Dan Pengajar Ilmu Sosial Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62383/studi.v2i3.581

Abstract

This study explores the influence of digital marketing, service quality, and product innovation on customer satisfaction among Skintific skincare consumers on TikTok Shop. Employing a quantitative, explanatory research design, the study used purposive sampling to collect 200 valid responses from consumers who had purchased Skintific products via TikTok Shop. Data were collected through an online questionnaire and analyzed using multiple linear regression with SPSS, preceded by validity, reliability, and classical assumption tests. The results revealed that product innovation had the most significant impact on customer satisfaction (β = 0.589, p < 0.001), followed by service quality (β = 0.343, p < 0.001). However, digital marketing did not have a significant direct effect on customer satisfaction (β = 0.019, p = 0.746). The model explained 86.9% of the variance in customer satisfaction (R² = 0.869), indicating strong combined effects from the three factors. These findings suggest that post-purchase factors, particularly product innovation and service quality, are more decisive in influencing customer satisfaction than promotional efforts alone. Managerial implications highlight the importance of continuous product development, enhancing service responsiveness and reliability, and integrating digital marketing with value delivery to optimize customer satisfaction. The study contributes to social commerce literature by clarifying the distinct roles of marketing, service quality, and innovation in the context of TikTok Shop, providing both theoretical insights and practical guidance for brand strategy in social commerce platforms. This research adds to the understanding of how businesses can strategically leverage product innovation and service excellence to enhance consumer satisfaction and foster long-term customer loyalty in the competitive social commerce landscape.

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