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JCRIM (Journal of Current Research In Multidisciplinary)
Published by Yayasan Gema Bina Nusantara
ISSN : 30256860     EISSN : 30218039     DOI : -
Core Subject : Social,
Social Sciences
JCRIM (Journal of Current Research In Multidisciplinary): ISSN: 3025-6860 (cetak), ISSN: 3021-8039 adalah jurnal yang ditujukan untuk publikasi artikel ilmiah dan di payungi Oleh Yayasan Gema Bina Nusantara dan di terbitkan 4 kali dalam setahun yaitu Maret, Juni, September, Desember. Journal of Current Research In Multidisciplinary sebagai sebuah jurnal ilmiah diharapkan dapat menunjukkan kepada masyarakat luas akan kekayaan khazanah keilmuan melingkupi berbagai dimensi kehidupan. Ruang lingkup dan fokus terkait dengan penelitian dengan pendekatan Multidisipliner, yang meliputi: Ilmu Ekonomi dan Bisnis, Humaniora, Ilmu Sosial, Ilmu Komunikasi, Teknik, Politik, Pendidikan, Hukum, Seni & Desain, Sistem Informasi dan Teknologi Informasi.
Arjuna Subject : Ilmu Sosial - Ilmu Sosial (Lain-Lain)
Articles 60 Documents
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The Influence of Company Characteristics on the Financial Performance of Commercial Banks Listed on the IDX for the 2019-2023 Period Shine, Jeiver; Muhmin, Andi Hidayat
Journal of Current Research In Multidisciplinary Vol. 3 No. 1 (2025): JCRIM (Journal of Current Research In Multidisciplinary)
Publisher : Yayasan Gema Bina Nusantara

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Abstract

Banking plays a crucial role in today's society, from fund collection activities, providing loans, to other operations managed by banks that significantly affect the financial flow within the community. Therefore, individuals need to evaluate the financial performance of banking institutions. Based on this premise, this study aims to analyze the extent to which company characteristics, namely capital adequacy, asset quality, leverage, firm size, and firm age, affect the financial performance of banks in Indonesia, as proxied by Return on Assets (ROA). The analytical method employed in this study is multiple linear regression using secondary data, processed through statistical software. The population consists of 47 banks listed on the Indonesia Stock Exchange (IDX), with the sampling technique using non-probability sampling, resulting in a total of 20 banks as the sample. Based on the analysis results, the variables of capital adequacy, asset quality, leverage, firm size, and firm age simultaneously have a positive and significant effect on the financial performance of banks. Partially, capital adequacy and firm age have no significant effect on financial performance. Asset quality and leverage have a negative and significant effect, while firm size has a positive and significant effect on bank financial performance. Future research is expected to analyze other factors, both financial and non-financial, that may influence banking performance.
Factors That Influence Purchase Interest in Shopee Live Using the Technology Acceptance Model Approach Lombu, Pinus Hardin; Setiyati, Ritta
Journal of Current Research In Multidisciplinary Vol. 3 No. 1 (2025): JCRIM (Journal of Current Research In Multidisciplinary)
Publisher : Yayasan Gema Bina Nusantara

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Abstract

Sales through live streaming on the Shopee Live platform have been rapidly growing. Shopee Live provides shopping convenience where consumers can interact directly with sellers. This study aims to identify and analyze the influence of user interface, trust, perceived ease of use, and perceived usefulness on consumers’ purchase intention on Shopee Live. The analytical method used in this study is multiple linear regression using statistical software. The population in this study consists of Shopee users in the Tangerang City area who have watched and made purchases on Shopee Live. The selection of respondents was carried out using a non-probability sampling method with a total of 150 respondents. Based on the analysis results, it is shown that the variables of User Interface, Trust, Perceived Ease of Use, and Perceived Usefulness simultaneously have a positive and significant effect on purchase decisions on Shopee Live. Partially, the user interface does not have an effect on purchase intention on Shopee Live. Trust, Perceived Ease of Use, and Perceived Usefulness have a positive and significant influence on purchase intention on Shopee Live. Furthermore, the analysis results indicate that trust is the most influential variable.
The Influence of Job Demands and Job Resources on Work Engagement Through Job Satisfaction Pratama, Reza Andhika; Nurlinda, RA
Journal of Current Research In Multidisciplinary Vol. 3 No. 1 (2025): JCRIM (Journal of Current Research In Multidisciplinary)
Publisher : Yayasan Gema Bina Nusantara

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Abstract

The purpose of this study was to investigate the direct effect of job demands and job resources on job satisfaction, to determine the direct effect of job demands and job resources, job satisfaction on work engagement. As well as the indirect effect of job demands and job resources on work engagement through job satisfaction in the production department of PT. Sukses Teknik Inovasi. Data collection was carried out using a questionnaire distributed online using Google from through social media such as Whatsapp. The population in this study were all production employees of the manufacturing company PT. Sukses Teknik Inovasi totaling 400 people. The questionnaires collected were 155 respondents and the data was processed using the SmartPLS analysis tool. From the results of the study, it was found that job demands did not affect job satisfaction. Job resources had a positive effect on job satisfaction. Job demands did not affect work engagement. Job satisfaction had a positive effect on work engagement. Job demands did not affect work engagement through job satisfaction. Furthermore, job resources affected work engagement through job satisfaction. Therefore, it is important for PT. Sukses Teknik Inovasi to reduce high job demands by providing support through job resources, so that employees will feel satisfied in their work and have a positive experience in work engagement.
The Effect of Customer-Oriented on Customer E-Satisfaction Through E-Service Quality as a Mediating Variable Hanartyo, Ernawan Dwi; Tantiana, Wahyu
Journal of Current Research In Multidisciplinary Vol. 3 No. 1 (2025): JCRIM (Journal of Current Research In Multidisciplinary)
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Abstract

In today's digital era, the rapid development of information technology has made it essential to foster customer satisfaction. This study aims to examine the effect of customer orientation on e-customer satisfaction in the context of online services or e-commerce, specifically Shopee. It also evaluates whether e-service quality can mediate the relationship between customer orientation and e-customer satisfaction. Furthermore, the results of this study are expected to provide recommendations for Shopee in enhancing customer orientation and e-service quality, there by improving customer satisfaction. The sampling technique used in this study is purposive sampling. The population in this study consists of Shopee customers located in the Jakarta area. This quantitative study uses the structural equation model (SEM) method with SmartPLS as the analysis tool. The findings of this study indicate that both customer orientation and e-service quality significantly positively affect e-customer satisfaction. Additionally, e-service quality mediates the relationship between customer orientation and customer satisfaction. Moreover, the study reveals that the direct effect of customer orientation on e-customer satisfaction is stronger than the indirect effect through e-service quality as a mediating variable.
Extensive Subcutaneous Abscess in a Patient with Diabetes Mellitus: A Case Report Tan, Henny Tannady; Wijaya, Jefri; Dharmawan, Ade; Layanto, Nicolas
Journal of Current Research In Multidisciplinary Vol. 3 No. 1 (2025): JCRIM (Journal of Current Research In Multidisciplinary)
Publisher : Yayasan Gema Bina Nusantara

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Abstract

Abscess is a collection of pus in a tissue, usually caused by bacterial infection. The main symptoms of abscess are local pain, warmth and oedema (if the abscess is located close to the skin layer) or can be accompanied by constitutional symptoms (if the abscess is far from the skin layer or deep). In this case report, we report a case of extensive subcutaneous abscess in a woman with diabetes mellitus complicated by sepsis. The patient came with complaints of enlarged boils in the abdominal area for 2 weeks ago, this complaint was accompanied by other signs and symptoms of infection. The Infectious Diseases Society of America (IDSA) in 2014 classified SSTI into purulent (furuncles, carbuncles, and abscesses) and non-purulent (cellulitis, erysipelas, and necrotizing infections). There are several predisposing factors for skin abscesses, namely skin trauma, oedema caused by impaired lymphatic flow and venous insufficiency, obesity, immunosuppressive conditions (diabetes, HIV), previous infections (tinea, impetigo, varicella) and previous venous actions. Patients with sepsis syndrome or life-threatening infections need immediate surgical intervention and given combination antibiotics.
The Influence of Service Quality and Brand Image on Repurchase Intention Mediated by Customer Satisfaction Lestari, Putri Indah Dwi; Bertuah, Eka
Journal of Current Research In Multidisciplinary Vol. 3 No. 2 (2025): JCRIM (Journal of Current Research In Multidisciplinary)
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Abstract

The purpose of this study is to investigate the direct influence of service quality and brand image on customer satisfaction, to determine the direct influence of customer satisfaction, service quality and brand image, on repurchase intention. As well as the indirect influence of service quality and brand image on repurchase intention through customer satisfaction at Ayam Gepuk Pak Gembus (AGPG) outlets. Data collection was carried out using a questionnaire distributed online using Google Forms through social media such as Whatsapp and Instagram. The population in this study were all customers of AGPG outlets. The questionnaires collected were 190 respondents and the data were processed using the Smart PLS analysis tool. From the results of this study, it was found that service quality has a positive effect on customer satisfaction. Brand image has a positive effect on customer satisfaction. Customer satisfaction has a positive effect on repurchase intention. Service quality has no effect on repurchase intention. Brand image has a positive effect on repurchase intention. Service quality has an effect on repurchase intention through customer satisfaction. Finally, brand image has an effect on repurchase intention through customer satisfaction. Therefore, it is important for Ayam Gepuk Pak Gembus to improve the quality of service better with the aim of improving the brand image that has been formed at AGPG, so that customers will feel satisfied in visiting and purchasing at the outlet and have an interest in repurchasing products at the AGPG outlet.
Problems in Arranging the Position of Special Staff of the Special Region of Jakarta Government Reviewed from Law Number 2 of 2024 Concerning Special Provinces and Law Number 20 of 2023 Concerning State Civil Apparatus Putra, Budayawan Gerio
Journal of Current Research In Multidisciplinary Vol. 3 No. 2 (2025): JCRIM (Journal of Current Research In Multidisciplinary)
Publisher : Yayasan Gema Bina Nusantara

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Abstract

On Wednesday, February 5, 2025, the Head of the State Civil Service Agency (BKN) of the Republic of Indonesia issued a strong warning to newly elected regional heads for the 2025–2030 term regarding the appointment of new personnel, particularly special staff. Prof. Zudan emphasized that appointing new staff must follow the legal recruitment path, namely through the State Civil Apparatus (ASN) and Government Employees with Work Agreements (PPPK), as regulated in Law No. 20 of 2023 on the State Civil Apparatus. However, the Governor of the Jakarta Special Region, Pramono Anung, asserted that Jakarta has special characteristics that allow the appointment of special staff. In accordance with Law No. 2 of 2024, which governs the Special Region of the Province of Jakarta, and based on the principle of lex superior derogat legi generali, the higher regulation overrides the general law. Article 38 paragraphs (1) and (2) of Law No. 2 of 2024 explicitly state that the Governor has the authority to appoint special staff, with detailed provisions regarding the requirements, appointment procedures, and remuneration to be regulated through a Governor Regulation.
The Influence of Service Quality on Customer Satisfaction at PT. Krakatau Bandar Samudera Winarto, Puji; Ruswanti, Endang
Journal of Current Research In Multidisciplinary Vol. 3 No. 2 (2025): JCRIM (Journal of Current Research In Multidisciplinary)
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This study aims to discuss the dimensions of service quality consisting of tangibles, reliability, responsiveness, assurance, and empathy towards customer satisfaction variables. This study used questionnaires distributed to 96 customer respondents of PT Krakatau Bandar Samudera, while the method used was multiple regression analysis using statistical software. The results of the analysis show that service quality variables influence customer satisfaction variables and there is a level of importance of the variables studied on customer satisfaction. The assurance and empathy variables have a significant positive effect on customer satisfaction. The results of the study stated that the empathy variable has a greater influence value compared to the assurance, responsiveness, reliability, and tangibles variables in influencing customer satisfaction. Therefore, it can be concluded that the rise and fall of port service quality can affect customer satisfaction.
Analysis of Delay Factors in Drinking Water Supply System Development Projects on Small Islands (Case study of the Drinking Water Supply System Project on Maratua Island) Febiana, Indra; Rachmat, Agus; Kadir, Yushar
Journal of Current Research In Multidisciplinary Vol. 3 No. 2 (2025): JCRIM (Journal of Current Research In Multidisciplinary)
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Abstract

To fulfill cost, quality, and schedule restrictions, construction projects must carefully plan, execute, and oversee project management. Construction delays frequently raise expenses and lower quality. An operational Water Supply System (SPAM) is essential in distant places like tiny islands. The Seawater Reverse Osmosis (RO) SPAM Project on Maratua Island deviated 6% from the contract timeline. This study analyzes and ranks delay factors in SPAM project development on Small Islands. This study collected primary data from 90 respondents (30 Consultants, 30 Executors/Contractors, and 30 Owners/Ministry of PUPERA) using non-experimental surveys. Validity and reliability testing, the Index of Importance for ranking, and Factor Analysis (PCA) to minimize and cluster the 23 original variables were performed. PCA divided the variables into three main categories that explained 61.808% of variation. Transportation, Geographical Location, Material, and Equipment were the biggest factor, accounting for 51.801% of variation. This component includes logistical challenges like distant site transportation and import delays. Second was Manpower, Scope Changes & Work Documents (5.404%), then Planning and Coordination (4.603%). Poor contractor job performance was the biggest delay issue. To reduce delays in small island SPAM projects, logistics planning and integrated multi-party project management must be urgently evaluated.
The Role of Brand Trust in Mediating the Relationship Between Brand Image and Brand Loyalty among Cosmetic Users Janah, Linda Maulidatul; Hasyim
Journal of Current Research In Multidisciplinary Vol. 3 No. 2 (2025): JCRIM (Journal of Current Research In Multidisciplinary)
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This study aims to analyze the influence of brand image and brand trust on brand loyalty among Somethinc cushion cosmetic users. With increasing competition in the cosmetics industry, it is important for companies to understand the factors that influence customer loyalty. The research method used is quantitative with data collection through questionnaires distributed to 140 respondents in the Greater Jakarta area. Data analysis was conducted using Partial Least Square-Structural Equation Modeling (PLS-SEM) to test the relationship between variables. The results show that brand image has a positive and significant influence on brand trust, which in turn has a positive impact on brand loyalty. This finding indicates that companies need to focus on developing a strong brand image and building consumer trust to increase loyalty. This study also identified that customer experience and product quality play an important role in shaping brand image and trust. The managerial implications of this study suggest companies to implement effective and sustainable marketing strategies to retain and attract more customers.

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