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Jurnal Ilmu Administrasi Bisnis

jiab
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Published by Universitas Diponegoro

ISSN : - EISSN : 27461297 DOI : 10.14710/jiab

Core Subject : Economy,

Economics, Econometrics & Finance

Jurnal Ilmu Administrasi Bisnis diterbitkan oleh Jurusan Ilmu Administrasi Bisnis Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Diponegoro.

Arjuna Subject : -

Articles 1,510 Documents

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PENGARUH KEPERCAYAAN DAN RISIKO TERHADAP KEPUTUSAN PEMBELIAN MELALUI SIKAP PENGGUNA PADA SITUS BELANJA ONLINE LAZADA.COM (Studi pada Mahasiswa Fakultas Ilmu Sosial dan Ilmu Politik Universitas Diponegoro Semarang) Riko Ashari; Widayanto Widayanto
Jurnal Ilmu Administrasi Bisnis Vol 7, No 1 (2018)
Publisher : Universitas Diponegoro

The sales volume of cigarettes in Indonesia continues growing, as the average daily Marketing system right now is about involve the technological innovation changes. In Indonesia, the marketing system technological changes calls e-commerce like the form of online purchasing site to see the development of internet users in Indonesia from year to year experienced significant growth. One of the online purchasing sites in Indonesia is Lazada.com which is a place for businesses to market their products and provide various facilities and product diversity for consumers to meet the needs ranging from primary to tertiary.This study use explanatory research type, with population of 100 respondents who have access and make purchasing decisions online at Lazada.com site. The technique of sampling in this research use non-probability with purposive technique indeed. Questionnaires were chosen to collect data from respondents. Data analysis methods used are Partial Least Square (PLS) analysis, Mediation / Intervening Testing using Variance Accounted For (VAF) and Fit Model Indicator (Model of Indices) using WarpPLS 5.0 application.The results of the analysis show that the direct effect test on this model has a positive and significant effect on trust variables to purchase decision, user attitude variable to purchase decision, and trust variable to user attitude. The direct impact test of risk variable has a negative and significant effect to the purchasing decision. The indirect test for trust variables has a positive and significant influence, and the risk variables show the negative and significant influence of each to decision through user attitude. The influence of user attitude variable as mediator on trust variable and risk variable to purchasing decision that is partial mediation.Suggestions in this research is to improve distribution system both in supply chain and expedition partner, also need to improve standard for seller credibility.

PENGARUH KOMPENSASI DAN MOTIVASI KERJA TERHADAP KINERJA KARYAWAN PT. PELABUHAN INDONESIA III (PERSERO) TERMINAL PETI KEMAS SEMARANG Christian Andico; Sudharto Prawoto Hadi
Jurnal Ilmu Administrasi Bisnis Vol 2, No 4 (2013)
Publisher : Universitas Diponegoro

This research aimed to determine the effect of compensation and work motivation on PT. Pelabuhan Indonesia III (Persero) Terminal Peti Kemas Semarang. The type of research used is explanatory research with 67 respondents taken using a proportionate stratified random sampling technique. Engineering data on this research using interview and questionnaire. The analysis technique using validity test, reliability test, simple linear regression, multiple linear regression, t test and F test with the tools SPSS 20.0. The results showed that compensation effect on employee performance, motivation of work effect on employee performance. Compensation and work motivation are jointly effect on employee performance. Advised to PT. Pelabuhan Indonesia III (Persero) Terminal Peti Kemas Semarang could give money to eat and the appropriate and proper bonuses with time already determined earlier, giving companies a sort of intensive and ongoing training, seminars are themed work motivation, as well as controlling to each employee on the employee’s performance is already done and occasionally provide some sort of briefing directly to each employee who has a low performance so that going forward is expected to reduce the level of misconduct as well as fostering and enhancing employee initiative for finish the job on time.

PENGARUH LINGKUNGAN KERJA, DISIPLIN KERJA DAN KOMPENSASI TERHADAP KINERJA KARYAWAN KANTOR PT. KERETA API INDONESIA (PERSERO) DAOP IV SEMARANG Putri Rizqy; Ngatno Ngatno
Jurnal Ilmu Administrasi Bisnis Vol 5, No 4 (2016)
Publisher : Universitas Diponegoro

Employee performance is an important thing that should be considered to create quality human resources to achieve corporate goals. There are several factors that affect the performance of employees that is work environment, work discipline and compensation. PT. Kereta Api Indonesia (Persero) is a state corporation that is engaged in transportation, especialy train. In the last four quarters of PT. KAI DAOP IV Semarang work discipline decline followed by a decline in profit. The purpose of this study was to determine the effect of the work environment, work discipline and compensation to employees performance of the office in PT. KAI DAOP IV Semarang. The study uses a quantitative approach. The sampling method selected is proportional sample as many as 112 people. The results showed that the work environment positive effect on the performance of 7.4%, work discipline positive effect on the performance of 23.1% and a positive influence on the compensation performance of 13.8%. Simultaneously work environment, work discipline and compensation positive effect on the performance of 32.3%. Suggestions for companies are more disciplined employees so that employees have a high awareness of the rules, the duties and responsibilities of employees in the work to improve performance.

PENGARUH KUALITAS PELAYANAN DAN TARIF TERHADAP LOYALITAS PASIEN MELALUI KEPUASAN PASIEN (Studi Kasus Pada Rumah Sakit Banyumanik Semarang) Zulfikar Akbar Sulistya; Sri Suryoko
Jurnal Ilmu Administrasi Bisnis Vol 8, No 1 (2019)
Publisher : Universitas Diponegoro

The more rapid development of science and technology in the business world led to an increasingly tight competition and forcing businesses to be able to follow the competition in order to stay afloat and grow in running a business certain. This research was conducted at RS Banyumanik. From the interview against how many patients the known existence of Banyumanik RS complaints against rates and quality are given. As a company engaged in the field of services, the HOSPITAL must provide Banyumanik good service towards its customers, balanced with the rates according to what provided by RS Banyumanik.This research aims to know the influence of quality of service (X1) and rates (X2) against patient loyalty (Y) through patient satisfaction at RS Banyumnaik. Type of research uses explanatory research withdata collection method using interviews and data collection tools using questionnaires with a sample of 100 respondents RS patients Banyumanaik using a Non Probability method Sampling with the terms specified. Analysis techniques using the test validity, reliability testing, simple linear regression, multiple linear regression, t-test, F-test and SPSS tool with sobel test 23.From the results of the study showed that the quality of service effect strong enough against the patient's satisfaction of 33.4%, comparable to rates in effect strong enough against the patient's satisfaction of 25.6%. So the known quality of service to the satisfaction of the patients have a greater influence on compare rates. Whereas with the quality of service effect strong enough against patient loyalty of 31.5%. While tariff effect on patient loyalty of 18.5%. So the known quality of service to the loyalty of patients has a greater influence on compare rates.Advice that can be given to increase the loyalty of the patient that is improving the quality of Hospital services, such as Banyumanaik provide good air circulation, medical and non-medical personnel is fast and responsive, giving attention to all patients without choice, medical and non-medical personnel more friendly and polite towards patients.

PENGARUH KOMPENSASI, LINGKUNGAN KERJA, DAN BEBAN KERJA TERHADAP LOYALITAS KARYAWAN MELALUI KEPUASAN KERJA ( Studi Kasus Pada Karyawan PT. Kawasan Berikat Nusantara Persero Jakarta) Adhitia Pratama; Sri Suryoko; Widiartanto Widiartanto
Jurnal Ilmu Administrasi Bisnis Vol 4, No 1 (2015)
Publisher : Universitas Diponegoro

Businnes competition now demanding companies to have competitive employee in many aspects. The availability of company to compensate their employee, to establish pleasant working environment, and ability to allocating workload fairly are factors which is make employee stay longer working in the company and give a satisfaction feeling in every job they done. The objective of this research is to measure the influence of compensation, working environment, and workload to employee loyality through work satisfaction. Data accumulation using interview techniquie by questionnaire instrument. The data analyze using qualitative and quantitative using coefficient determination test, simple and double linear regretion, cross table, significant test, path analysis, and trimming.The result of this research showing corelation of compenasation to working satisfactory strongly with correlation number 0,715. Coefficient determination (R2) of working environment to working satisfactory 46,9%. The result of path analyzing workload to working satisfactory have 0,268 and have to be proceed by trimming (exluding process of eksogen variable which have insignifacant number). Simultaneously compensation, working environment, workload, and working satisfaction have significant influences to employee loyality with F count > F table (13,972 > 2,487) with significant number 0,000 < 0,005.

Budaya Kewirausahaan pada UMKM Kerupuk Karak (Studi Kasus pada UMKM Kerupuk Karak Dusun Gempol, Desa Tawangsari, Kecamatan Teras, Kabupaten Boyolali) Yuliana Rohmawati; Sudharto Prawoto Hadi
Jurnal Ilmu Administrasi Bisnis Vol 6, No 3 (2017)
Publisher : Universitas Diponegoro

Small and medium enterprises grow in the community, and require special attention in order to maintain sustainability. The number small and medium enterprises in Indonesia is currently only of 1.56 percent from 4 percent the ideal number according to the World Bank. To meet the Word Bank standard, the entrepreneurial culture needs to develop.This research was conducted in Gempol, Tawangsari, Teras, Boyolali Regency. This research aims to identify the aspects that influence the culture of entrepreneurship in small and medium enterprise as well as the enterprise competitiveness. The data collection techniques are in-depth interviews, observation participation with UMKM owner, employees and staff of the Office of Cooperatives and Small Medium Enterprise Boyolali Regency. Data was analysed with description, interpretation and explanation. The results of the analysis are compared with theories from Bygrave (1994:5) in Alma (2011:57) concept of 10 D and Sukhemi and Maisaroh (2011:27) in the development of a culture of entrepreneurship are; the ability of residentsin looking at opportunities, the availability of the facilities, talent and creativity of citizens is high, the ability of citizens to learn and try out very strong, and there is a consciousness and a willingness for cooperation or collaboration. Of these stages found 1) ability to see opportunities, with 3 supporting indicators; 2) facilities and the environment, with 2 supporting indicators; 3) talent and creativity, with 3 supporting indicators; 4) study skills and tries, with 3 supporting indicators; 5) awareness and willingness to cooperate. The conclusion are the most supportive factor is product innovation. The recommendations follow: 1) it is required for UMKM owner to looking at opportunities that exist so that it can be utilized to enhance the competitiveness of businessmen; 2) it is required additional training facilities to match the needs of businessmen and required the addition of a number of quotas for training. In addition it is required to provide training that is relevant to the specific form of UMKM.

PENGARUH KUALITAS PRODUK DAN KUALITAS PELAYANAN TERHADAP KEPUASAN PELANGGAN WANA WISATA GONOHARJO PERUM PERHUTANI UNIT I JAWA TENGAH Sapta Utama; Agus Hermani; Wahyu Hidayat
Jurnal Ilmu Administrasi Bisnis Vol 1, No 1 (2013)
Publisher : Universitas Diponegoro

Companies that are able to compete in the markets are the company that provides quality products or services. So the company is expected to continue to make improvements, especially on quality of products and services. Companies also need to seek advice service to give the best to their customers. This requires the identification of the main determinants of service quality from the perspective of the consumers. This study aims is to determine the quality of product and service quality Wana Wisata Gonoharjo and to investigate the effect of product quality and service quality on customer satisfaction Wana Wisata Gonoharjo. This type of research is explanatory, to explain the causal relationship between the variables of quality products or services on customer satisfaction. Its population is Wana Wisata Gonoharjo’s visitors, the number of samples in this study amounted to 100 people. The sampling on this study is used ‘Accidental sampling’ method. Data collection methods used is literature studies, observation and questionnaires. Data analysis in this study is qualitative and quantitative analysis using validity, reliability testing, cross tables, simple linear regression, multiple linear regression, T test and F test and the coefficient of determination. Based on the data analysis and simultaneously partial quality products or services has a positive impact on customer satisfaction variables Wana Wisata Gonoharjo Kendal. Partially, the influence of product quality to customer satisfaction is at 47.3%. The effect of service quality on customer satisfaction is 40.2%. Simultaneously, the influence of product quality and service quality on customer satisfaction is 55.2%. To improve customer or visitors satisfaction of Wana Wisata Gonoharjo, superintendent should be able to improve product and service quality provided to the customer, with the addition of variants attractions like water boom or improved services.

PENGARUH BUDAYA ORGANISASI DAN KOMPENSASI TERHADAP KINERJA KARYAWAN ( Studi Kasus Pada Karyawan Bagian Produksi PT. Delta Merlin Dunia Textile IV) Nikho Ardhyanto; Apriatni Endang Prihatini; Bulan Prabawani
Jurnal Ilmu Administrasi Bisnis Vol 4, No 4 (2015)
Publisher : Universitas Diponegoro

Employee performance is a benchmark in the business of a company to achieve its objectives.Employees play a role in running the various operations of the company which will affect the company'ssuccess in achieving its objectives. Organizational culture and compensation have a role in improving theperformance of employees. Therefore, two things need to be considered in improving the performance ofemployees of PT. Textile World Merlin Delta IV. Organizational culture and compensation have an influenceeither directly or indirectly in improving employee performance. This study aims to determine the influenceof organizational culture on employee performance and compensation of the production of PT. Delta MerlinTextile World. This type of research is explanatory research, with data collection through a questionnaire,literature study and interviews. Testing is done to the production employees with a sample of 92 people usingproposionate random sampling method. The results showed that organizational culture (X1), andkompensaso (X2) partially or simultaneously affect employee performance (Y) parts production.Organizational culture has the greatest influence in affecting the performance of the employees this can beproved by the results of multiple regression test stating that organizational culture has contributed by 23,4%.While compensation has the smallest influence in affecting the performance of employees with a contributionof 11,4%.

PENGARUH CUSTOMER VALUE, PERCEIVED QUALITY, DAN TRUST IN BRAND TERHADAP BRAND LOYALTY PADA PRODUK INDOMIE (Studi Kasus pada Mahasiswa S1 Universitas Diponegoro Semarang) Errisa Dila Ayunda; Naili Farida
Jurnal Ilmu Administrasi Bisnis Vol 7, No 3 (2018)
Publisher : Universitas Diponegoro

Indomie is an instant noodle brand that has become a market leader in Indonesia. The position occupied by Indomie now does not necessarily make Indomie guarantee its existence. If Indomie ignoring the presence of its competitors, it can disrupt the brand loyalty of Indomie. Indomie must be able to formulate the marketing strategy that can increase consumer trust so it can increase the brand loyalty of Indomie. This research aimed to determine the effect of customer value and perceived quality of the Indomie brand loyalty through trust in brand as an intervening variable. The type of the research is explanatory research, with a sample of 100 respondents who consume Indomie on student Undip through purposive sampling technique. The method of analysis used in this research was two steps regresstion analysis. The results showed that there are positive effect between customer value to trust in brand, and between perceived quality to trust in brand. Based on the two steps regression analysis showed that customer value and perceived quality has an effect of trust in brand. Next, trust in brand has an effect to brand loyalty. Suggestions of this research is to make innovation of instant noodle products that are more friendly to health. Make improvements in the quality control. And adjust the price of Indomie in order to compete with other instant noodle brand.

PENGARUH KUALITAS PELAYANAN TERHADAP KEPUASAN KONSUMEN PASIEN RAWAT INAP DI SMC RUMAH SAKIT TELOGOREJO Hendy Winardi; Wahyu Hidayat; Andi Wijayanto
Jurnal Ilmu Administrasi Bisnis Vol 3, No 2 (2014)
Publisher : Universitas Diponegoro

A good service quality always connected with the customer satisfaction. SERVQUAL method to measure the service quality of SMC Telogorejo Hospital shows that one of the service quality's variable will be outstanding among the others. The purpose of this research is to determine the influence of service quality on inpatient of SMC Telogorejo Hospital's costumer satisfaction. The type of this research is associative research with data collection techniques by interviewing using questionnaire. Analysis of data using simple linear regression and multiple regression test with SPSS 16.0. While the hypothesis testing using t test, f test, correlation coefficient and the coefficient of determination. The result showed that service quality have an influence on customer satisfaction with a correlation coefficient of 0,899 and coefficient of determination of 80,7%. The most determining variable of service quality, which influenced the customer satisfaction, is empathy with a correlation coefficient of 0,831 and coefficient of determination of 69%. Together, the five dimension of service quality have influence on customer satisfaction with the equation Y = 0,732 + 0,043X1 + 0,253X2 + 0,280X3 + 0,457X4 + 0,502X5. This means with a better from each dimension of service quality, the customer satisfaction will be higher. The conclusion of this research are service quality have an influence on job satisfaction and the most determined variable of dimension of service quality is empathy. Suggestion for the company, they should mainting the good performance of service quality with continous evaluation and maintaining the service excellent to reach the international standart hospital.

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Sari Listyorini

Contact Email
sariadbis96@gmail.com

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jiabundip@gmail.com

Editorial Address
Departemen Administrasi Bisnis, Fakultas Ilmu Sosial & Ilmu Politik, Universitas Diponegoro, Jl. Prof. H. Soedarto, S.H. Tembalang, Semarang, Jawa Tengah, Indonesia

Location
Kota semarang,

Jawa tengah

INDONESIA

Abstract

Abstract

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Abstract

Home Page

OAI Link

Editorial Team

Contact

Reviewer

Google Scholar

Contact Name Sari Listyorini

Contact Email sariadbis96@gmail.com

Phone +6283848898843

Journal Mail Official jiabundip@gmail.com

Editorial Address Departemen Administrasi Bisnis, Fakultas Ilmu Sosial & Ilmu Politik, Universitas Diponegoro, Jl. Prof. H. Soedarto, S.H. Tembalang, Semarang, Jawa Tengah, Indonesia

Location Kota semarang, Jawa tengah INDONESIA

Abstract

Abstract

Abstract

Abstract

Abstract

Abstract

Abstract

Abstract

Abstract

Abstract

Contact Name
Sari Listyorini

Contact Email
sariadbis96@gmail.com

Phone
+6283848898843

Journal Mail Official
jiabundip@gmail.com

Editorial Address
Departemen Administrasi Bisnis, Fakultas Ilmu Sosial & Ilmu Politik, Universitas Diponegoro, Jl. Prof. H. Soedarto, S.H. Tembalang, Semarang, Jawa Tengah, Indonesia

Location
Kota semarang,

Jawa tengah

INDONESIA