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Diponegoro Journal of Management
Published by Universitas Diponegoro
ISSN : -     EISSN : -     DOI : -
Core Subject : Science,
Decision Sciences, Operations Research & Management
Media publikasi karya ilmiah lulusan S1 Prodi Manajemen Fakultas Ekonomika dan Bisnis Universitas Diponegoro yang memuat berbagai hasil penelitian maupun kajian mengenai manajemen keuangan, manajemen sumber daya manusia, manajemen pemasaran, manajemen strategik dan manajemen operasional.
Arjuna Subject : -
Articles 1,401 Documents
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ANALISIS PENGARUH KUALITAS LAYANAN, NILAI NASABAH, DAN CUSTOMER RELATIONSHIP MANAGEMENT TERHADAP KEPUASAN NASABAH SERTA LOYALITAS NASABAH (Studi Pada Nasabah BNI Syariah Kantor Cabang Semarang dan Kantor Cabang Pembantu UNISULA) Nisazizah, Berlian; Sudaryanto, Budi
Diponegoro Journal of Management Volume 7, Nomor 4, Tahun 2018
Publisher : Faculty of Economics and Business Diponegoro University

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Abstract

Service provider, especially banks, are faced challenges of financial technology which is growing rapidly. In this case sharia banking is required to be able to pursue conventional banks and technology changes. As one of the syariah bank in Indonesia, BNI Syariah Bank comes with the commitment of Hasanah Lifestyle to fulfill every customer needs in Islamic life with various services. This study aims to analyze the effect of service quality, customer value and customer relationship management to customer satisfaction and customer loyalty. The number of samples is 145 respondents who are customers of Bank BNI Syariah Branch Semarang that using Tabungan BNI IB Hasanah. The analysis tool used in this research is Structural Equation Modeling (SEM) with AMOS 24.0 program. The result of this research shows that service quality have positive effect to customer satisfaction, customer value have positive effect to customer satisfaction, customer relationship management have positive effect to customer satisfaction, service quality positively affect customer loyalty, customer value positively affect customer loyalty, customer relationship management has a positive effect on customer loyalty, and customer satisfaction has a positive effect on customer loyalty.
ANALISIS PERBANDINGAN EFISIENSI BANK UMUM SYARIAH (BUS) DAN UNIT USAHA SYARIAH (UUS) DENGAN METODE STOCHASTIC FRONTIER ANALYSIS (SFA) (Periode 2010-2013) Haqiqi, Teuku Muhammad; Muharam, Harjum
Diponegoro Journal of Management Volume 4, Nomor 4, Tahun 2015
Publisher : Faculty of Economics and Business Diponegoro University

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Abstract

Efficiency is one of parameter used for measuring banking performance. The purpose of this research is to analyze the efficiency of Islamic banking in Indonesia, particularly the Sharia Commercial Banks (BUS) and the Sharia Business Unit (UUS). There are 11 Islamic banks used as the sample of this research and divided into two groups of banks respectively 6 BUS and 5 UUS.This research uses Stochastic Frontier Analysis (SFA) methods with production function item as the measurement tools for Islamic banking efficiency level on BUS and UUS in Indonesian. Results of this SFA method appears in numeric score 0-1 form, the closer the result with score 1 the more Islamic banking approaches the perfect efficiency level. Input variables in this research are total deposits of third parties, total other operating expenses, and employee or labor cost. The output variable is total financing as the main product of Islamic banking. Variables were chosen based on intermediation approach. The independent sample t-test is used to find out the difference of efficiency level between each group of bank (BUS and UUS).The results of this research using SFA method shows that Islamic banking’s efficiency is increasing in every period between 2010-2013. The average efficiency on BUS and UUS respectively are 0,90098 and 0,901823. This suggests that UUS in Indonesian better than BUS during 2010-2013. Regarding the result of hypothesis testing panel about the influence of input variables toward BUS and UUS output variable, total deposits of third parties has positive and significant influence to the total financing, total other operating expenses has positive and insignificant influence to the total financing, and the employee or labor cost has negative and insignificant influence toward total financing. Independent sample t-test is used to gain the results of this different test hypothesis testing and it shows no difference in efficiency level between BUS and UUS.
ANALISIS PENGARUH DER CR DAN TATO TERHADAP PBV DENGAN ROA SEBAGAI VARIABEL INTERVENING (Studi pada Perusahaan Properti dan Real Estate yang Terdaftar pada BEI Tahun 2011 – 2014) Misran, Medy; Chabachib, Mochamad
Diponegoro Journal of Management Volume 6, Nomor 1, Tahun 2017
Publisher : Faculty of Economics and Business Diponegoro University

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Abstract

The aim of this research is to identify and analyze the determinant of Price to Book Value  (PBV)  in  Property  and  Real  Estate  Firm  which is  listed  on  Indonesia  Stock Exchange (IDX) period of 2011-2014. Price to Book Value (PBV) is dependent variabel in this research. There are three independent variables that used, which are Debt to Equity Ratio, Current Ratio, Total Asset Turnover, and an intervening variabel which is Return on Asset.The population used in the study is all companies engaged in Property and Real Estate Firm which is listed on Indonesia Stock Exchange (IDX) period of 2011-2014. Therefore  total  population  obtained  is  35  companies.  Sampling  in  this  study  using purposive sampling which resulted in a sample into 26 companies of Property and Real Estate sectors. Data analysis method used multiple linear regression analysis and using classical assumption test with path analysis using SPSS program.The result of this research show that Current Ratio (CR) has negative influance not significant  to  Price  to  Book  Value  (PBV),  Debt  to  Equity  Ratio  (DER),  Total  Asset Turnover (TATO), and Return on Asset (ROA) have positive influance significant to Price to Book Value (PBV). Return on Asset (ROA) can mediate influance beetwen variable independent Debt to Equity Ratio (DER) andTotal Asset Turnover (TATO) to Price to Book Value (PBV). But Return on Asset (ROA) can not mediate influance beetwen Current Ratio (CR) to Price to Book Value (PBV).
GAP ANALYSIS PENERAPAN SAK ETAP PADA PENYUSUNAN LAPORAN KEUANGAN UKM DI KABUPATEN KUDUS (Studi pada UKM Padurenan Jaya) Rizqi Senoaji, Aditya; Cahyonowati, Nur
Diponegoro Journal of Management Volume 3, Nomor 4, Tahun 2014
Publisher : Faculty of Economics and Business Diponegoro University

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Abstract

This study aims to determine the analysis SAK ETAP application of accounting standards to SMEs in Kudus, understanding the application of SAK ETAP in the manufacture of SME financial statements, and the government knows socialization Kudus to SMEs on the use of SAK ETAP in making its financial statements. This is done because the presence of SAK ETAP is expected to help SMEs to develop good financial report. This study used a qualitative method with a case study approach. Analysis of the application of SAK ETAP in the Holy City can be identified by the case study approach. The results of this study show that the application of SAK ETAP at SME businesses in the Holy City has been undertaken by SMEs business although in practice there are less appropriate for modeling the process of its financial statements. This occurs because SMEs do not have the human resources who are competent in financial reporting.
Analisis Efisiensi Bank Persero dan Bank Asing dengan Metode Stochastic Frontier Analysis (SFA) dan Analysis Of Variance (ANOVA) (Studi Kasus pada Bank Persero dan Bank Asing di Indonesia periode tahun 2010-2014) Putri, Asti Mardiana; Mawardi, Wisnu
Diponegoro Journal of Management Volume 5, Nomor 2, Tahun 2016
Publisher : Faculty of Economics and Business Diponegoro University

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Abstract

The dominant role of banks in Indonesia makes bank should have a healthy financial performance. A way to maintain good financial performance by analyzing the level of efficiency so it can be seen how banks are efficient, healthy and able to survive in any economic conditions.            The purpose of this research is to analyze the efficiency level of state-owned banks and foreign banks in Indonesia in period between 2010-2014 based on three approaches; operational approach, intermediation approach and asset approach. The analytical method used are Stochastic Frontier Analysis (SFA) using production function and Analysis Of Variance (ANOVA). SFA method used to measure efficiency level and the result appears in numeric score 0-1 form. The closer the result with score 1 so the banks getting closer with the perfect efficiency level. One Way ANOVA is used to find out the difference of  state-owned bank and foreign bank efficiency level in every approaches.            This research shows the results that efficiency level of state-owned banks and foreign banks in Indonesia is increasing in every period between 2010-2014 using operational approach, intermediation approach and asset approach. At operational approach, the average efficiency on state-owned banks are 0,97677198 and foreign banks are 0,78301436.  At intermediation approach, the average efficiency on state-owned banks are 0,98241996 and foreign banks are 0,42062963.  At asset approach, the average efficiency on state-owned banks are 0,322442 and foreign banks are 0,22159316. The results of hypothesis testing shows that there is significance difference in efficiency level  of atate-owned banks and foreign banks based on operational approach, intermediation approach and asset approach. Both state-owned banks and foreign banks have to increase the efficiency level on asset approach because it has the lowest values.
ANALISIS PENGARUH BANK INCOME STRUCTURE TERHADAP RISIKO BANK SYARIAH DI INDONESIA (Studi kasus pada Bank Umum Syariah yang terdaftar di Bursa Efef Indonesia periode 2011-2015) Yunita, Nurul; Syaichu, Muhamad
Diponegoro Journal of Management Volume 6, Nomor 4, Tahun 2017
Publisher : Faculty of Economics and Business Diponegoro University

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Abstract

The research objective is to analyze influence of independent variables which consist of profit and los sharing (PLS), non profit and loss sharing (NonPLS), and commission and fee (COM) to risk. Selection of sample use purposive sampling method. Purposive sampling method is the method which based on certain criteria. The sample that used in this study are eleven of Islamic bank for period 2011 to 2015. Quantitative data for this study get from Bank Indonesia and monthly financial report of Islamic bank. The data were analyzed by linear regression analysis using SPSS version 16.0 where previously performed classical assumption that includes Normality Test, Multicollinearity Test, Autocorrelation Test and Heterokedastisitas Test with level of significance 5%.The result of t test shows that profit and los sharing (PLS) and non profit and los sharing (NonPLS) have negative and significant influence to risk of Islamic bank. Commission and fee (COM)  have negative but not significant influence to risk. Based on the result of this count, PLS and non profit and los sharing (NonPLS) variable prove to have negative and significant influence to risk Islamic bank and it’s known that Commission and fee (COM) variable has no effect to risk Islamic bank.
ANALISIS PENGARUH HARGA, KUALITAS PRODUK DAN CITRA MEREK TERHADAP KEPUTUSAN PEMBELIAN AIR MINUM DALAM KEMASAN MEREK PELANGI KEMASAN 600ML DI SEMARANG Murty, Dea; Khasanah, Imroatul
Diponegoro Journal of Management Volume 4, Nomor 2, Tahun 2015
Publisher : Faculty of Economics and Business Diponegoro University

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Abstract

Consumer purchase decision is a decision regarding the preference for brands that exist in the set of choices. If consumers have a choice between making a purchase and do not make a purchase  or  option  to  use  the  time,  then  the  consumer  is  in  a  position  to  take  a  decision. Conversely, if the consumer does not have   alternatives to choose and actually forced to make certain purchases or take a particular action, then the only state with no other options this is not a decision. Many factors can influence purchasing decisions, including price, product quality and brand image. Purpose of this study was to analyze the affect of price, product quality and brand image on purchasing decisions. Object of this study is the bottled water packaging brand Pelangi600ml for sale from year 2011 to 2013 continued to decline. This research purpose is to analyze effect of price, product quality and brand image on purchase decision water brand in Semarang bottled water packaging brand Pelangi 600ml. The population in this study is that consumers who buy bottled water brand in Semarang bottled water packaging brand Pelangi 600ml. The sample in this study was 100 consumers. The sampling technique in this study conducted by purposive sampling technique. data type is primary. Methods of data collection using the questionnaire. The analysis technique used is multiple regression. The results of the analysis using SPSS showed that : Price positive and significant impact on purchasing decisions. Quality products positive and significant impact on purchasing decisions. Brand image positive and significant impact on purchasing decisions
ANALISIS PENGARUH STRES KERJA DAN MOTIVASI EKSISTENSI TERHADAP KINERJA PEGAWAI MELALUI KEPUASAN KERJA SEBAGAI VARIABEL INTERVENING (Studi Pada Pegawai Dinas Pertanian Perikanan dan Pangan Kabupaten Semarang) Ayu Puspita, Isna; Yuniawan, Ahyar
Diponegoro Journal of Management Volume 7, Nomor 4, Tahun 2018
Publisher : Faculty of Economics and Business Diponegoro University

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Abstract

Job stress and existence motivation experienced by the employees in the organization can affect the employees’ job satisfaction. The employees’ job satisfaction can directly affect the fluctuation of employees’ performance. The aim of this research is to examine and analyze the influence of job stress on job satisfaction, the influence of existence motivation on job satisfaction, the influence of job satisfaction on employees’ performance, the influence of job stress on employees’ performance through job satisfaction as intervening variable and the influence of existence motivation on employees’ performance through job satisfaction as intervening variable. The research population was the employees of Dinas Pertanian Perikanan dan Pangan Kabupaten Semarang that number 187 employees, then 90 employees were chosen as the sample of the research by using quota sampling technique. The method of data analysis used was multiple linear regression analysis. The data testing technique used was path analysis. The path analysis included: test validity, reliability test, classical assumption test, T test, F test, coefficient determination test and sobel test to examine the mediation effect.Based on the result of this research, the researcher concludes that the job stress doesn’t negatively and significantly affect the job satisfaction while the existence motivation positively and significantly affects the job satisfaction. The job satisfaction positively and significantly affects the employees’ performance. The job stress doesn’t negatively and significantly affect the employees’ performance if it is mediated by the job satisfaction, whereas the existence motivation positively and significantly affects the employees’ performance mediated by the job satisfaction.
NILAI PELANGGAN DAN MINAT LOYALITAS Hutama, Dhagat Wihasta; Widiyanto, Ibnu
Diponegoro Journal of Management Volume 4, Nomor 4, Tahun 2015
Publisher : Faculty of Economics and Business Diponegoro University

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Abstract

Playing futsal is increasingly popular. Many people play in the rental field. Dewa Futsal is one of the futsal court rental place in Semarang. This study aims to determine whether the speed of service, convenience of location and price perception has an influence on the value of the customers that have an impact on the interest of loyalty to Dewa Futsal Semarang. The samples used in this study were 400 people who had rented a field in god Futsal Semarang. The questionnaire distributed in June 2015 to July 2015. The data were processed using multiple regression analysis. The results showed that all three independent variables have positive and significant influence on the variable value of the customer. Value of the customers variable have a positive and significant effect on the interest of loyalty variable and acts as an intervening variable.
Pengaruh Dana Pihak Ketiga (DPK), Capital Adequacy Ratio (CAR), dan Non Performing Financing (NPF) terhadap Profitabilitas Bank Syariah dengan Pembiayaan sebagai Variabel Intervening Setiawan, Ulin Nuha Aji; Indriani, Astiwi
Diponegoro Journal of Management Volume 5, Nomor 4, Tahun 2016
Publisher : Faculty of Economics and Business Diponegoro University

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Abstract

The aim of this resesearch is to identify and analyze the determinant of Profitability in sharia banking of Indonesia in the period of 2011-2015. Profitability is dependent variabel in this research. There are three independent variables that used, wich are Third Party Funds, Capital Adequacy Ratio, Non Performing Financing, and an intervening variabel which is Financing.Sampling technique used is pruposive sampling, obtained by amount 5 sharia banking for sample from 11 syariah banking in Indonesia period 2011-2015. The data analyzed with path analysis using SPSS program.            The result of this research show that Non Performing Financing (NPF) and Capital Adequacy Ratio (CAR) has negative influance significant to financing, Third Party Funds have positive influance and not significant to financing. Third Party Funds and Financing has positive influance significant to Profitability, Non Performing Financing (NPF) have negative influance significant to profitability, and then Capital Adequacy Ratio (CAR) have negative influance not significant to Profitability. But, Financing can not mediate influance beetwen variable independent Third Party Financing, Capital Adequacy Ratio (CAR), and Non Performing Financing (NPF) to Profitability.

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