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Publika
Published by Universitas Negeri Surabaya
ISSN : -     EISSN : 2354600X     DOI : https://doi.org/10.26740/publika.v9n2
Core Subject : Social,
Social Sciences
PUBLIKA is available for free (open access) to all readers. The articles in PUBLIKA include developments and researches in Public Policy, Public Management, and Local Administration (theoretical studies, experiments, and its applications).
Arjuna Subject : Ilmu Sosial - Administrasi Publik
Articles 1,286 Documents
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STANDAR PELAYANAN TANGGAP DARURAT BENCANA MELALUI COMMAND CENTER 112 DI BADAN PENANGGULANGAN BENCANA DAERAH KOTA SURABAYA Ferynda, Olymvya Prisca; Fanida, Eva
Publika Vol 11 No 3 (2023)
Publisher : Universitas Negeri Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26740/publika.v11n2.p2035-2050

Abstract

There are various emergency events experienced by the community, so that in this case emergency treatment is needed to minimize fatalities and damage to fatal facilities. To get emergency treatment, the community will contact the Regional Apparatus Organization (RAO) related to the type of emergency that exists. Therefore, the 112 Emergency Call Number Service was created, a service that can be used if an emergency occurs by dialing 112. Then, it will connect the caller to the Emergency Call Center (Call Center 112) in the District/City. Likewise, the Regional Disaster Management Agency for the City of Surabaya formed the Command Center 112 service, which was launched on July 26, 2016, as a result of the many emergency incidents previously faced and officers in the related RAO, unable to respond quickly. In this regard, this study aims to explain the standard of disaster emergency response services provided by Command Center 112 at RDMA of Surabaya City. Descriptive qualitative research is the methodology used. In this case, the researcher collected data through various methods, including interviews, field observations, documentation and literature studies. Furthermore, data reduction, data display and data verification are also used in this study along with the conclusions. In this study, source triangulation, technique triangulation and time triangulation were combined as data validity methodologies. This research gives the result that, in terms of the need for emergency response services, Command Center 112 at RDMA of Surabaya City has been running quite well. Keywords: Public Service, Service Standards, Emergency Handling, 112 Command Center Services
PARTISIPASI MASYARAKAT DESA DALAM PENGELOLAAN DESA WISATA (STUDI KASUS PADA DESA WISATA PANDEAN, KECAMATAN DONGKO, KABUPATEN TRENGGALEK) Puspitasari, Yeni; Eprilianto, Deby Febriyan
Publika Vol 11 No 3 (2023)
Publisher : Universitas Negeri Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26740/publika.v11n3.p2051-2066

Abstract

Village economic development can be increased through the capacity and skills of the community in managing existing tourism potential, one of which is through tourist villages. Pandean Tourism Village as a new tourist village object has achieved extraordinary achievements. However, behind its success, the community is less involved in its management and the income from tourism village activities has not made a special contribution to the village's original income. Therefore the purpose of this study is to describe and explain the participation of village communities in the management of Pandean Tourism Village. The method used in this study is descriptive with a qualitative approach. The data collection techniques through observation, interviews and documentation were then analyzed using an interactive data analysis model according to Miles and Huberman. While the research focus used is the theory of participation according to Cohen and Uphoff in Nurbaiti (2017) which includes a) the decision-making stage, b) the implementation stage, c) the results utilization stage, and d) the evaluation stage. The results of the study show that community participation in decision making is still low, but the community participates quite well in evaluation activities. The existence of this Pandean tourism village has benefited the village, administrators, district and especially the community. The community also actively participates in implementation activities, especially in providing material and labor contributions. In managing the Pandean Tourism Village, researchers suggest conducting outreach activities or informal activities to the community so that they are willing and brave to provide ideas, opinions and suggestions, establish distribution houses for MSME actors, the community is often involved in tourism village management activities and increase public awareness to care on environmental cleanliness. Keywords: Participation, Community, Tourism Village
STANDAR PELAYANAN PERIZINAN PENDIRIAN ATAU OPERASIONAL PENDIDIKAN FORMAL MAUPUN NON FORMAL BERBASIS DIGITAL DI DINAS PENDIDIKAN KOTA SURABAYA Romdhonie, Muhammad Dikry; Oktariyanda, Trenda
Publika Vol 11 No 3 (2023)
Publisher : Universitas Negeri Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

Licensing services for the establishment or operation of formal and non-formal education are a form of government effort in meeting community needs in the education sector. The implementation of public services has benchmarks in what are called public service standards. This study aims to describe service standards for the establishment or operation of digital-based formal and non-formal education permits at the Surabaya City Education Office. This type of research is descriptive qualitative approach. This study focuses on public service standards based on Permenpan-RB Number 15 of 2014 concerning Service Standard Guidelines which include: requirements, procedures, time, costs, products, complaint management. Licensing services are quite good but not optimal. In terms of the legal basis for determining clear requirements coupled with socialization from the Education Office and the community. the procedure has deficiencies in efficiency and effectiveness as well as the process of returning the wrong application file. fast service time, but less than optimal if there is an incorrect application file. Then free service fees in accordance with applicable regulations and the announcement of free fees at the Office of Education. the service product is in the form of a soft file in the form of a decision letter from the head of the service which is the basis for issuing a permit. Responsive and solutive complaint management is accompanied by the availability of facilities to accommodate complaints, namely in the Office or social media, but is not optimal in recording complaints that have not been digitized and classified.
EFEKTIVITAS LAYANAN MOBILE JAMINAN KESEHATAN NASIONAL (JKN) DI PUSKESMAS PACET KABUPATEN MOJOKERTO Safarah, Aidii; Fanida, Eva Hany
Publika Vol 11 No 3 (2023)
Publisher : Universitas Negeri Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26740/publika.v11n3.p2097-2106

Abstract

The Mobile JKN application is one form of e-government implementation in healthcare services developed by BPJS and introduced to the public by CEO of BPJS, Fachmi Idris, in Jakarta on November 16, 2017. However, the application has not attracted many user, especially in the working area of Puskesmas Pacet, due to several problems such as lack of public knowledge about the use of the Mobile JKN application and difficulty accessing the application for those living in rural areas with poor signal reception. These problem have caused the public not to utilize the application properly, hampering administrative processes and delaying access to healthcare services. This study aims to describe the effectiveness of Mobile JKN services at Puskesmas Pacet in Mojokerto Regency. This research uses a quantitative descriptive method with data collection techniques of questionnaires, observation, and unstructured interviews. The research analysis is based on the E-Government Maturity Models theory explained in Permenpan RB Number 5 of 2018. The results show the effectiveness of Mobile JKN services at Puskesmas Pacet in Mojokerto Regency, such as the difficult signal reception in the rural working area, many patients only using the application for administrative purposes, frequent application errors, and many elderly patients not understanding how to use the application properly.
PARTISIPASI MASYARAKAT DALAM PENGEMBANGAN KAMPUNG WISATA AIR SUMBER BANTENG DI KELURAHAN TEMPUREJO, KECAMATAN PESANTREN, KOTA KEDIRI Anggriani, Ema Idha; Eprilianto, Deby Febriyan
Publika Vol 11 No 3 (2023)
Publisher : Universitas Negeri Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

Community participation in tourism development activities is a potential thing to do. Through the concept of community participation, it provides several benefits, one of which is increasing the success of development because it is based on the problems and needs of the community. As in the development of Sumber Banteng Water Tourism Village, it is in the process of developing towards tourist attractions. This research aims to describe community participation in the development of Sumber Banteng Water Tourism Village in Tempurejo Village, Pesantren District, Kediri City. The type of research used in this study is descriptive with a qualitative approach. The data source retrieval technique uses purposive sampling technique. While in the focus of this research can be seen from the forms of community participation ranging from the participation of ideas, participation of labor, participation of property, participation of skills and skills, and social participation. The results showed that community participation in the development of Sumber Banteng Water Tourism Village in Tempurejo Village has been running quite well. The participation of the surrounding community from planning to implementation is carried out independently. Then the lack of participation in the form of skills from Pokdarwis so that the skills they have still rely on the efforts of local residents in Sumber Banteng. The obstacles found not only come from community participation, but also come from funds which are an obstacle. Funds obtained only from the procurement of voluntary boxes and other entertainment venues. Keywords: Community participation, Tourism Development, Tourism.
COLLABORATIVE GOVERNANCE DALAM PEMBANGUNAN PROGRAM STUDI DI LUAR KAMPUS UTAMA UNIVERSITAS NEGERI SURABAYA DI KABUPATEN MAGETAN Agustina, Febri Yeni; Pradana, Galih Wahyu
Publika Vol 11 No 3 (2023)
Publisher : Universitas Negeri Surabaya

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Abstract

Collaborative governance merupakan kolaborasi yang melibatkan lebih dari satu stakeholder dalam menjalankan suatu program atau kebijakan dengan adanya komitmen saling membantu dan bekerjasama. Pemerintah Kabupaten Magetan menggandeng Universitas Negeri Surabaya untuk membantu mengatasi permasalahan SDM Kabupaten Magetan melalui pembenahan aksesibilitas perguruan tinggi. Pada kolaborasi yang dijalin oleh Unesa dan Pemkab Magetan ini mengusung Program Studi Di Luar Kampus Utama (PSDKU) Unesa Kampus Magetan. Adapun tujuan dari penelitian ini adalah untuk mengetahui pelaksanaan collaborative governance antara Pemkab Magetan dan Universitas Negeri Surabaya dalam upaya peningkatan kualitas SDM melalui pembangunan PSDKU Unesa Kampus Magetan. Berpedoman pada teori dari Schottle, Haghsheno dan Gehbauer (2014) yang mengatakan bahwa kompromi jangka panjang dalam bentuk otonomi, kerjasama dan kolaborasi terdiri dari Kesediaan berkompromi, Komunikasi, Komitmen, Saling percaya, Transparansi/ pertukaran informasi, Berbagi pengetahuan, Kesediaan mengambil risiko. Metode penelitian deskriptif dengan pendekatan kualitatif. Pengumpulan datanya menggunakan teknik wawancara dan dokumentasi. Hasil dari penelitian ini menunjukkan bahwa hubungan komunikasi pada lingkup yang lebih luas masih luput dilakukan. Sehingga berdasarkan hasil dari penelitian di atas dapat disimpulkan bahwa hubungan kolaborasi yang terjalin antara Universitas Negeri Surabaya dengan Pemerintah Kabupaten Magetan dalam pembangunan PSDKU Unesa Kampus Magetan dapat dikatakan sejauh ini masih terdapat faktor penghambat pada indikator komunikasi. Kata Kunci: collaborative governance, sumber daya manusia, PSDKU
IMPLEMENTASI PENGEMBANGAN WISATA BAHARI SONTOH LAUT BERBASIS MASYARAKAT DI KECAMATAN ASEMROWO KOTA SURABAYA Saosang, Munawarsyah; Kurniawan, Badrudin
Publika Vol 11 No 3 (2023)
Publisher : Universitas Negeri Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26740/publika.v11n3.p2123-2136

Abstract

The city of Surabaya is one of the tourist destinations in Indonesia which is famous for various types of tourism. This has a huge impact on society. This impact is also felt by the coastal community of Sontoh Laut, who in their daily life work as fishermen. This study aims to analyze the implementation of Surabaya City Government policies in supporting the development of Sea Sontoh Marine Tourism and to describe how the Tourism Awareness Group (Pokdarwis) is involved in managing Sea Sontoh Marine Tourism. The type of research used is descriptive with a qualitative approach and data collection methods through observation, interviews, and documentation studies. This study was analyzed using the policy implementation theory from George Edward III which includes four variables, namely communication, resources, disposition, and bureaucratic structure. The results of the study indicate that the development of Sontoh Laut Marine Tourism has not been implemented properly so it has not been able to fulfill these four variables. Furthermore, based on the discussion it can also be seen that community involvement is still minimal, so the existence of the Sea Sontoh Pokdarwis as the manager has not had a significant impact on its role in involving the community in tourism development. Therefore, to be able to realize sustainable tourism must also be accompanied by a synergy between related parties. It is hoped that the government, community, and private sector will continue to foster the community around Sontoh Laut by conducting measurable training and education.
EVALUASI PROGRAM KELUARGA HARAPAN DI DESA BIBIS KECAMATAN SUKOMORO KABUPATEN MAGETAN (STUDI PADA KOMPONEN KESEJAHTERAAN SOSIAL) Kustatiria, Dian Dwi; Prabawati, Indah
Publika Vol 11 No 3 (2023)
Publisher : Universitas Negeri Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26740/publika.v11n3.p2163-2172

Abstract

Kemiskinan merupakan masalah global yang akan diperangi melalui komitmen SDGs. PKH sebagai program tumpuan pengentasan kemiskinan telah menyasar komponen kesejahteraan sosial yakni lanjut usia (lansia). Desa Bibis merupakan salah satu desa di Kabupaten Magetan dengan mayoritas lansia tua usia 70+, sedangkan beberapa lansia usia 60+ hidup sendiri karena ditinggal anak mereka merantau ke luar kota. Tujuan dalam penelitian ini adalah untuk menganalisis Evaluasi Program Keluarga Harapan di Desa Bibis Kecamatan Sukomoro Kabupaten Magetan Studi Pada Komponen Kesejahteraan Sosial. Metode penelitian yang digunakan adalah kualitatif-deskriptif. Teknik pengumpulan data menggunakan teknik wawancara, observasi dan dokumentasi. Teknik analisis data melalui kondensasi data, penyajian data dan penarikan kesimpulan. Hasil penelitian menunjukkan dalam pelaksanaannya PKH komponen kesejahteraan sosial di Desa Bibis berjalan cukup baik yakni dari kriteria efektivitas, KPM merasakan adanya manfaat selama menjadi KPM; kriteria kecukupan, KPM merasa tercukupi dengan nominal bantuan yang diterima; kriteria responsivitas, pelaksana kebijakan cukup responsive terhadap keluhan; dan kriteria ketepatan baik ketepatan pelaksanaan maupun ketepatan sasaran cukup tepat. Akan tetapi kriteria efisiensi dan kesamaan terdapat kendala dalam pelaksanaannya. Peneliti menemukan adanya ketidaksesuaian nominal bantuan yang diterima oleh KPM yang mengambil bantuan sendiri dan diambilkan oleh perangkat desa. Keterbatasan akses informasi juga menjadi kendala dalam pelaksanaan PKH di Desa Bibis. Kata Kunci: evaluasi, Program Keluarga Harapan (PKH), komponen kesejahteraan sosial
PERAN PENGAWASAN BADAN PERMUSYAWARATAN DESA (BPD) DALAM PENGGUNAAN DANA DESA TAHUN 2022 (STUDI KASUS DI DESA DOMAS, KECAMATAN MENGANTI, KABUPATEN GRESIK): bahasa indonesia Faysal, Ahmad; Pradana, Galih Wahyu
Publika Vol 11 No 3 (2023)
Publisher : Universitas Negeri Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26740/publika.v11n3.p2215-2230

Abstract

Pemerintah desa mempunyai kewenangan pada penyelenggaraan pemerintah untuk melakukan pengawasan supaya sesuai kebutuhan masyarakat. Dalam menjalankan fungsi tersebut, dibentuklah BPD (Badan Permusyawaratan Desa) yang menjadi partner kerja pemerintah desa dan mempunyai kedudukan sejajar. Salah satu pengawasan yang dilakukan pada penggunaan dana desa. Peran pengawasan BPD tersebut memiliki urgensi yang diperlukan. Karena pengawasan bertujuan untuk melakukan penyelesaian terhadap tiga permasalahan utama, yaitu penyeimbangan tujuan, kapasitas dalam adaptasi lingkungan dan integrasi (koordinasi). Desa Domas merupakan salah satu wilayah di Kecamatan Menganti, Kabupaten Gresik yang befokus untuk menggunakan dana desa pada pemberian BLT di tahun 2022. Selain itu, pada tahap realisasi dana desa terdapat pergantian program sehingga terdapat ketidaksesuaian dengan program yang telah direncanakan. Penelitian ini bertujuan untuk menganalisis dan mendeskripsikan peran pengawasan BPD dalam penggunaan dana Desa Domas tahun 2022 serta mengetahui hambatan dalam pelaksanaan pengawasan tersebut. Metode yang digunakan ialah deskriptif kualitatif. Teknik pengumpulan data melalui observasi, wawancara dan dokumentasi. Kemudian dianalisis menggunakan analisis Miles dan Huberman. Fokus penelitian yang dijadikan pisau analisis ialah teori pengawasan oleh Badrudin (2015). Adapun hasil penelitian menunjukkan bahwa peran BPD pada aspek menentukan standar yang digunakan untuk dasar pengawasan sudah baik. Pada aspek mengukur pelaksanaan, BPD berperan untuk mengawasi setiap program yang sudah atau belum berjalan. Pada aspek membandingkan pelaksanaan dengan standar dan menentukan penyimpangan, BPD telah melakukan pengawasan melalui pembuatan laporan pertanggungjawaban. Pada aspek melakukan tindakan perbaikan, BPD telah menjalankan sesuai rencana. Adapun hambatan pada kegiatan pengawasan terletak pada anggaran dana dan sumber daya manusianya.
EFEKTIVITAS SISTEM ELEKTRONIK TERPADU DAERAH ONLINE (SEDUDO) DI DINAS KEPENDUDUKAN DAN PENCATATAN SIPIL KABUPATEN NGANJUK A'ini, Binthi Nur; Fanida, Eva Hany
Publika Vol 11 No 3 (2023)
Publisher : Universitas Negeri Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26740/publika.v11n3.p2151-2162

Abstract

Seiring berkembangnya teknologi, pemerintah menerapkan e-government yang diharapkan mampu untuk menyediakan pelayanan publik yang lebih baik. Tentunya, pemerintah di berbagai daerah Indonesia turut serta dalam penyelenggaraannya, seperti Pemerintah Kabupaten Nganjuk dengan dibuatnya Sistem Elektronik Terpadu Daerah Online (Sedudo). Fungsi Sedudo untuk memudahkan masyarakat dalam pembuatan dokumen administrasi kependudukan. Sehingga, penelitian ini bertujuan untuk mengukur dan mendeskripsikan efektivitas Sistem Elektronik Terpadu Daerah Online (Sedudo) di Dinas Kependudukan dan Pencatatan Sipil Kabupaten Nganjuk. Penelitian ini menggunakan pengukuran efektivitas pelayanan online menurut Xuetao Guo dan Jie Lu, yaitu kualitas sistem, kualitas informasi, kualitas kesediaan web dan kepuasan pengguna. Metode yang digunakan kuantitatif deskriptif. Teknik sampling yang digunakan adalah teknik probability sampling. Sampel yang diambil sebanyak 100 dari jumlah pengguna Sedudo yang berjumlah 150.669. Teknik pengumpulan data berupa kuisioner, dokumentasi dan studi kepustakaan. Teknik analisis data menggunakan analisis data kuantitatif dan analisis deskriptif. Hasil penelitian menunjukkan bahwa efektivitas Sistem Elektronik Terpadu Daerah Online (Sedudo) di Kabupaten Nganjuk dapat dinyatakan efektif. Perhitungan akhir dari variabel efektivitas berdasarkan empat indikator yang digunakan adalah sebesar 75,7%. Saran yang dapat diberikan oleh peneliti antara lain perlu memperbaiki sistem, meningkatkan kecepatan respon, memberikan kepastian mengenai informasi jangka waktu dan meningkatkan kelengkapan pelayanan. Kata Kunci: efektivitas, pelayanan publik, sistem elektronik Along with the development of technology, the government implements e-government which is expected to be able to provide better public services. Of course, governments in various regions of Indonesia participate in its implementation, such as the Nganjuk Regency Government with the creation of the Online Regional Integrated Electronic System (Sedudo). The function of Sedudo is to facilitate the community in making population administration documents. Thus, this study aims to measure and describe the effectiveness of the Online Regional Integrated Electronic System (Sedudo) at the Nganjuk Regency Population and Civil Registration Office. This study uses measurements of the effectiveness of online services according to Xuetao Guo and Jie Lu, namely system quality, information quality, web availability quality and user satisfaction. The method used is quantitative descriptive. The sampling technique used is the probability sampling technique. The sample was taken as many as 100 from the number of Sedudo users totaling 150,669. Data collection techniques in the form of questionnaires, documentation and literature studies. Data analysis techniques use quantitative data analysis and descriptive analysis. The results showed that the effectiveness of the Online Regional Integrated Electronic System (Sedudo) in Nganjuk Regency could be declared effective. The final calculation of the effectiveness variable based on the four indicators used is 75.7%. Suggestions that can be given by researchers include the need to improve the system, increase the speed of response, provide certainty about the information period and improve the completeness of services. Kata kunci: efektivitas, pelayanan publik, sistem elektronik

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