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Journal of Public Policy and Management Review

jppmr
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Published by Universitas Diponegoro

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Core Subject : Humanities, Art,

Arts Humanities

Jurnal Ilmu Administrasi Publik diterbitkan oleh Jurusan Ilmu Administrasi Publik Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Diponegoro

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Articles 1,722 Documents

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STRATEGI PENINGKATAN PELAYANAN CATATAN SIPIL DI DINAS KEPENDUDUKAN DAN PENCATATAN SIPIL KOTA SEMARANG (Studi Kasus Kepemilikan Akta Kelahiran) Dina Ismira Dewi; Herbasuki Nurcahyanto
Journal of Public Policy and Management Review Volume 7, Nomer 2, Tahun 2018
Publisher : Jurusan Administrasi Publik, Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Diponegoro

Service improvement have goals to fix the service to be better. Public service is the focus of public administration in Indonesia and still become a problem that need attention and solution. When the child was born, every parents must to report their child to the institute so it will be noted and have a recognition as a citizen that called birth certificate. Birth certificate is the main identity that must be owned by every people so it will increasing the good administration that corresponding on Region’s Rule of Central Java Province No. 1/2017 that manage about population administration. The low of the ownership of birth certificate cause by the service that so difficult, so the writer need to do a research about service improvement. The method of the research using the qualitative descriptive approach, and the technique of the data collecting are interview, observation, and document research. When searching the best strategy in this research, the writer using SWOT analysis and Litmus Test. The result of the research are gotten six strategy issues that trait strategy. The strategy are increasing the coordination between employees so the need of the service of civil registration become higher and to increasing the service of civil registration with the stakeholder’s involvement. The recommendation that given are doing coordinating conference once in a month by all of the employees to make the employee’s thought become similar so that will not any chaotic between them and to increasing the cooperation with the hospital to give the updated data of the new born babies so the publishing of the birth certificate can be done soon.

Implementasi Program Pemberdayaan Ekonomi Masyarakat Pesisir di Kelurahan Mangunharjo Kecamatan Tugu Kota Semarang Sefryan Ardi Saputra; Margaretha Suryaningsih; Dewi Rostyaningsih
Journal of Public Policy and Management Review Volume 3, Nomor 2, Tahun 2014
Publisher : Jurusan Administrasi Publik, Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Diponegoro

The Program of Coastal Society Economic Empowerment Manguharjo District, Tugu Sub – District, Semarang City is due to by the still high number of poverty in coastal Mangunharjo District. Therefore, the Marine and Fisheries Agency of the city of Semarang was trying to improve the economy of coastalsociety by digging and empowering potential Mangunharjo District. The Program is grounded by a decision of the Minister of Marine and Fisheries No. 18 of 2004 concerning the implementation of the General guidelines for economic Coastal Society Economic Empowerment Program.The purpose of this research is to investigate the implementation process and the factors that affect Coastal Society Economic Empowerment Program. The purpose of this program can be achieved if the implementation of Coastal Society Economic Empowerment Program follow Riant Nugroho criteria that Policy Accuracy, Precision of execution, the target accuracy, precision and accuracy of the process environment. Implementation of Coastal Society Economic Empowerment can not be separated from the factors supporting and inhibiting factors. Based on the theory of George C. Edwards III, factors supporting and inhibiting factors is communication, bereaucratic structure, resources and disposition.The results of this study indicate that the Departement of Marine and Fisheries Semarang City was ready to implement the Coastal Society Economic Empowerment Program in District Mangunharjo. Implementation of Coastal Society Economic Empowerment has been implemented properly. Factors thainfluence is (1) a good implementor ability to deliver information, (2) clarity of information recevied by the public, (3) good impementor commitment in implementing the program, (4) the use of the authority vested in implementor the fullest.

KAJIAN 5 (LIMA) TEPAT PROGRAM BANTUAN SISWA MISKIN TINGKAT SMA DI SMA NEGERI 9 SEMARANG Satrio Kurniadi Widodo; Sri Suwitri; Hartuti Purnaweni
Journal of Public Policy and Management Review Volume 5, Nomor 3, Tahun 2016
Publisher : Jurusan Administrasi Publik, Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Diponegoro

Poor student aid program policies which refers to the regulations of president number 15 of 2010 regarding the acceleration of poverty reduction. The purpose of the policy poor student aid program to help school-age children from poor families and household to be able to stay in school, not drop out of school and later in the future they can broke the chains of poverty that currently handcuff their family. That goal can be achieved through effective implementation, judging from the accuracy of the policy, accuracy of the implementation, accuracy of the target, accuracy of the environment and accuracy of the process. Process of the Implementation of program policy poor student aid in achieving the goals contained inhibiting factor and support factor. Based on the theory George C. Edwards III factor that support and hinder are Communication, Resources, Disposition and Bureaucratic Structure. Based on the existing barriers in the implementation of the program policy poor student aid of senior high school level in Semarang city, Author recommend as follows : (1) Make a report format which was related to student reports format recipients of aid poor students. (2) Propose he addition of personnel to be more adequate policy implementation. (3) Maximize the function of monitoring of management institutions and implementing program policies poor student aid at the local level, such as the provincial education office and the city education department of the executive apparatus at each educational unit.

Kualias Pelayanan Pembuatan Akta Kelahiran Di Dinas Kependudukan dan Pencatatan Sipil Kabupaten Cirebon Santy, Dwi Fitriana; Suryaningsih, Margaretha
Journal of Public Policy and Management Review Volume 1, Nomor 1, tahun 2012
Publisher : Jurusan Administrasi Publik, Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Diponegoro

Penyelenggaraan pelayanan publik merupakan salah satu fungsi negara dalam rangka menciptakan kesejahterahan rakyat. Salah satu bentuk pelayanan yang diberikan oleh aparatur pemerintahan kepada masyarakat adalah pelayanan dalam bidang kependudukan. Akta kelahiran merupakan salah satu dokumen yang harus dimiliki oleh setiap orang. Penelitian ini bertujuan untuk mengetahui mengetahui dan mendeskripsikan kualitas pelayanan Dinas Kependudukan dan Pencatatan Sipil Kabupaten Cirebon dalam pelayanan akta kelahira.Penelitian ini menggunakan pendekatan analisis data kuantitatif. sampel yang digunakan dalam penelitian ini sebesar 44 responden yang merupakan masyarakat yang melakukan pemohon pembuatan Akta Kelahiran di Dinas Kependudukan dan Catatan Sipil Kabupaten Cirebon tahun 2011. Analisis data digunakan adalah Uji Korelasi dan Konkordasi Kendall.Hasil penelitian menunjukkan bahwa kualitas pelayanan Dinas Kependudukan dan Catatan Sipil Kabupaten Cirebon Tinggi yaitu sebesar 34,1%. Besarnya pengaruh prosedur pelayanan (X1) terhadap Kualitas pelayanan (Y) sebesar 10,69%, besarnya pengaruh kemampuan pegawai (X2) terhadap Kualitas pelayanan (Y) sebesar 37,45%, dan Kualitas pelayanan (Y) yang dipegaruhi Prosedur Pelayanan (X1) dan Kemampuan Pegawai (X2) secara bersamaan sebesar 42,64%. Hasil penelitian menunjukkan bahwa ada hubungan yang signifikan antara Prosedur Pelayanan dan Kemampuan Pegawai Terhadap Kualitas Pelayanan.

IMPLEMENTATION OF REGIONAL REGULATION CENTRAL JAVA PROVINCE NO.11 OF 2014 ON THE FULFILLMENT OF RIGHTS PEOPLE WITH DISABILITIES IN 5 JUNIOR HIGH SCHOOL SEMARANG rianto, Anisah Dewi; Suwitri, Sri
Journal of Public Policy and Management Review Volume 8, Nomer 3, Tahun 2019
Publisher : Jurusan Administrasi Publik, Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Diponegoro

Fulfillment of the rights of people with disabilities is all activities to fulfil the obligations and protect people with disabilities and their rights so they can live, grow, develop and participate optimally according to standard and human dignity and get protection from violence and discrimination. This research focused on education sector by the existence of inclusive schools and implementation in 5 Junior High School State as the one of the inclusive schools in the city of Semarang. This study aims to analyse the process of implementation the policy of fulfilling the rights of people with disabilities on the education sector in 5 Junior High School State and analyze the factors that influence the success of the policy. This research used qualitative descriptive research methods conducted through interviews with several selected informants using purposive sampling technique. The result of the study shows the implementation of the policy of fulfilling the rights of people with disabilities in education sector in 5 Junior High School State Semarang has not been optimally influenced by the ability of subject teachers who are still not optimal in handling Children with Special Needs in class, as well as inter-organizational communication in the form of optimal coordination and clarity of information from the school. The recommended advice is to present of technical guidance for teachers in schools, increasing the process of coordination and providing clarity of information from education officer to the school in determining the target schools for persons with disabilities.

Analisis Kinerja Pegawai Pada Perusahaan Pertambangan Minyak dan Gas Bumi Nasional (studi pada Kantor JOB Pertamina – Talisman Jambi Merang) Bagus Ari Tio Ramadhan; Zainal Hidayat; Aloysius Rengga
Journal of Public Policy and Management Review Volume 4, Nomor 2, Tahun 2015
Publisher : Jurusan Administrasi Publik, Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Diponegoro

Increasing the quality of human resources is a reasonable process of change experienced by the middle of the nation growing. The attitude of the community began to grow a critical moment among others by presenting the demands of the employee's performance will be mainly on public organizations both STATE-OWNED ENTERPRISES or Government agencies. Both STATE-OWNED COMPANIES and Government agencies are already supposed to have employees with good performance. Pertamina is one of Indonesia's largest STATE-OWNED companies have, in fact, has a capacity of employees with a quality performance, but that there is still a lot of current related problems thus optimizing the performance of employees. But as the economic powerhouse of the nation of Pertamina which are State-owned enterprises in the fields of energy, oil and gas would largely determine the life of the people. Based on the above, the study will analyse the performance of the employees who performed on subsidiary Pertamina in Office JOB Pertamina-Talisman Jambi Merang and aware of the factors that hampered the optimization of the performance of the employees. This research uses the theory of employee performance measurement instrument on corporate indicator of where his judgement is the work achievement, skills, behavior and leadership. Data collection techniques used through observation, interview, documentation and library studies with informant in JOB Pertamina-Talisman Jambi Merang Office. The results showed the performance of employees in an Office JOB Pertamina-Talisman Jambi Merang yet arguably optimal. There are still some factors restricting in optimizing the conditions of performance of employees. These factors is factor of personnal, factor of team and factor of system. In overcoming barriers these there were some suggestions that can be done such as give a clear dissemination of any related work deadline and officials in the Division of tasks outside the Office, should have also held training in order to improve the quality of human resources, absent a more modern system is also not less important to enhance discipline employees, increased assertiveness in leadership style applied

ANALISIS TENTANG KEPUASAN PENGUNJUNG DI TAMAN MARGASATWA SEMARANG Wahma Dewi Bintari; Tri Yuniningsih
Journal of Public Policy and Management Review Volume 6, Nomer 3, Tahun 2017
Publisher : Jurusan Administrasi Publik, Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Diponegoro

Semarang Wildlife Park is a place that combines the concept of conservation, education and recreation that be equipped with various supporting facilities should be managed optimally in order to attract tourist’s interests and to produce tourist’s satisfactions. Satisfaction is a perception or a result of opinion and public appraisal on service performance which is given by apparatus of public service provider. This research aims to know the level of visitor’s satisfactions and the suitability of visitor’s expectations toward the service performance in Semarang Wildlife Park. The theory used was PERMENPAN-RB No. 16 year 2014 about Public Satisfaction Surveys on Public Service Management by referring to the nine existing elements that are requirement, procedure, service time, cost/ tariff, product specification type of service, executor competence, executor behavior, service announcement, handling complaint, suggestion and input. It also used the dimension theory of service quality according to Zeithaml et al by referring to five elements that are tangibles, reliability, responsiveness, assurance and empathy. The method used in this research was descriptive quantitative and to know the elements that determine the level of visitor’s satisfactions used Cartesian Diagram. The results of the research showed that from 14 indicators there were 5 indicators that were included in satisfactory category such as requirement, procedure, service time, cost/ tariff, and executor behavior. There are seven indicators that were included in the quite satisfactory category such as the product specification type of service, executor competence, service announcement, reliability, responsiveness, assurance, and empathy. There are two indicators that were included in the less satisfactory category such as handling complaint, suggestion and input indicators and alsotangible indicator.

ANALISIS KUALITAS PELAYANAN AIR MINUM DI KANTOR PDAM CABANG SEMARANG TIMUR Harmoko, Fatmala Resti; Warsono, Hardi; Rengga, Aloysius
Journal of Public Policy and Management Review Volume 2, Nomor 3, Tahun 2013
Publisher : Jurusan Administrasi Publik, Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Diponegoro

Current public service reforms are needed to deal with the demands of the public to public services is increasing. Society not only questioned whether or not fulfilled the need for services and public services, but has questioned the quality of public services that are recording received from the government. Changing demands for improved public services are addressed to government officials, regarding public services provided to citizens. The poor quality of public services provided to government employees into bad image in the community. The low quality of service in East Semarang PDAM indication of the number of customers who made complaints to various problems such as leaking pipes, running water and a little murky, opaque and meter the rate mismatch between the amount of water used. The purpose of this study was to determine the condition of existing service quality in East Semarang PDAM. This research is a quantitative description of the 5 inidikator ie tangible (direct evidence) reliability (reliability), responsiveness (responsiveness), access (ease) and courtessy (employee attitudes). The sample in this research that drinking water service users in East Semarang PDAM by 53 respondents. Collection of data by distributing questionnaires then the data were analyzed by using quantitative descriptive analysis using the mean (average). Research findings indicate that although the quality of service in East Semarang PDAM less well, but in general the quality of service was good, although there are the indicators that are less good as inidkator responsiveness and access.

Kinerja Badan Lingkungan Hidup Dalam Pengelolaan Limbah Batik di Kota Pekalongan Wahyu Hidayat; Nina Widowati
Journal of Public Policy and Management Review Volume 5, Nomor 2, Tahun 2016
Publisher : Jurusan Administrasi Publik, Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Diponegoro

Batik manufacture in Pekalolang City, in real fact create a bad impact for ervironment because of batik sewage, therefore the environment is contaminating around. Performance from Evnironmental Agency in Pekalongan City that handle sewage batik pollution problem ,want to value how the performance that have done and aspects from proponent and obstacle factors in managing sewerage system of batik in Pekalongan City. From explanation above, this study wants to analyze the performance from Environmental Agency of Pekalongan and to determine the proponent and obstacle factors.This study uses consept oprasionalization from five performance dimension, that are productivity, service quality, responsivity, responsibillity, and accountability. The collecting data tehnic is from observation, interview, and bibliography study with Environmental Agency of Pekalongan City employee. The performance from Environmental Agency of Pekalongan City in managing sewerage system of batik sewage, have been composed well and have found the obstacle factors like limited fund, Pekalongan City, and lack of awarness from human resources. Whereas the supporting factors are discipline, waste water treatment plant (WWTP) production, and usage of Clean Production System.

Analisis Penggunaan Alokasi Dana Desa (ADD) dalam Kegiatan Pemberdayaan Masyarakat di Desa Pagersari Kecamatan Bergas Kabupaten Semarang Afifah Rachmadeva Amartha; Aloysius Rengga
Journal of Public Policy and Management Review Volume 7, Nomer 4, Tahun 2018
Publisher : Jurusan Administrasi Publik, Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Diponegoro

Based on the Regulation of the Minister of Domestic Affairs Number 37 of 2007, the source of village finances from the Village Fund Allocation (ADD) is used to finance the empowerment of the community by 70% of the total acceptance of ADD in each village. Desa Pagersari is a village that has not reached the limit of using ADD to finance community empowerment by 70% and community empowerment programs that do not yet meet community needs. The purpose of this study is to analyze the use of ADD to community empowerment program based on Semarang Regions No. 1 of 2016 and to know the obstacles of ADD use in the community empowerment program of Pagersari village. This type of research is descriptive research using a qualitative approach. The results of the study showed that in analyzing the use of ADD towards community empowerment programs, it was still not right from the aspect of the principle of ADD management, namely transparency and participatory; ADD compatibility which is an integral part of the Village Revenue and Expenditure Budget from planning, implementation to accountability; The use of ADD is 70% for community empowerment spending. Factors inhibiting the use of ADD to the community empowerment program that is the compliance factor of the applicant on the applicable provisions; people who are still passive. Recommendations given the need for communication between policy implementers and the community in meeting the needs of the community, it is necessary to do commitment education for policy implementers in order to maximize their duties, need to adjust the target of the empowerment program and the nature of program sustainability.

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