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Journal of Public Policy and Management Review

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Published by Universitas Diponegoro

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Core Subject : Humanities, Art,

Arts Humanities

Jurnal Ilmu Administrasi Publik diterbitkan oleh Jurusan Ilmu Administrasi Publik Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Diponegoro

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Articles 1,722 Documents

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Analisis Kualitas Pelayanan Pasien Jamkesmas Rawat Jalan di RSUD Kabupaten Sukoharjo Atika Sari; Hesti Lestari; Dyah Lituhayu
Journal of Public Policy and Management Review Volume 3, Nomor 3, Tahun 2014
Publisher : Jurusan Administrasi Publik, Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Diponegoro

RSUD Kabupaten Sukoharjo is refferal hospital for Jamkesmas patients. The implementasion of Jamkesmas based on the Ministry of Health Regulation No. 40 in 2012. The issue of outpatient Jamkesmas service is about difference Jamkesmas patient and general patient services. This research to describe and analyze the quality of outpatient Jamkesmas service and dimensions that support and obstruct it. This research use the qualitative descriptive methods. This research based on the six dimensions of Zheitmal et al, Salim & Woodward and Lenvinne theory. Tangibles, there was no difference in the use of infrastructure. Reliability, the ability of employe to serve adjusted the skill and training supports. Responsiveness, less respons to accept complaint and suggestion from patients. Courtessy, It has not shown friendly attitude, polite and responsive. Equity, there was still a difference service by the attitude, counter, drugs and procedures. Accountability, there was no evidence transparency of employe service. The Conclusion is quality of outpatient Jamkesmas service still unsatisfactory. The Advice is given to obstacle dimension of service by increasing the use of criticism and suggestion facilities , employe serve heartedly, there is no difference service and give the evidence of service.

Analisis Kualitas Pelayanan Surat Ijin Mengemudi Kendaraan Motor (SIM C) di Polres Semarang 2016 Mila Diansari; Endang Larasati
Journal of Public Policy and Management Review Volume 6, Nomer 2, Tahun 2017
Publisher : Jurusan Administrasi Publik, Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Diponegoro

Bureaucratic reform in a whole of life caused the good governance from various side. The excellent quality of public services being a piority in public sector to fulfilling society needs. The service has impact on public satisfication to services provision. The procurement service of Driving Lisence of Motorcycle (SIM C) is one of task and function of public services that held by Polres Semarang. The purpose study of this research is to analyze the service quality the procurement of Motorcycle Driving License (SIM C) in Polres Semarang. The writer uses Serive Quality method to measure the quality of SIM C services based on principles of public services that refers to transparency, accountability, conditional, participatory rights equality and The balance of rights and obligations. The result show that service has not run optimally. Thus, it could not satisfy the recipient yet. The lacking of dimension is in participation and conditional aspect. The Service by using technology can facilitate the provision of driving license service to conduct Online Service that has not applied yet in Polres Semarang. According to the result, the research is conducted to revamp the complaints from public.

EFEKTIFITAS MANEJEMEN DRAINASE ROB KOTA SEMARANG Galuh Purnama Putri; Endang Larasati Setyaningsih; Slamet Santoso
Journal of Public Policy and Management Review Volume 1, Nomor 2, Tahun 2012
Publisher : Jurusan Administrasi Publik, Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Diponegoro

Permasalahan utama drainase kota Semarang diantaranya, (1) Topografi wilayahSemarang yang terdiri dari dataran rendah dan dataran tinggi; (2) Alih fungsi lahan(khususnya di kawasan hulu) yang tidak terkontrol (diperkirakan 10 tahun kedepandaerah banjir semakin meluas) menyebabkan meningkatkan limpasan permukaan(beban drainase) dan meningkatkan laju erosi, sedimentasi saluran sehinggamenurunkan kapasitas saluran/sistem drainase; (3) Penambangan galian C yang tidakmemperhatikan kondisi lingkungan, dan tidak dilakukan dengan benar menimbulkanlongsor, erosi, banjir lumpur, sedimentasi saluran dan sungai, polusi, dll; (4) Penurunanmuka tanah atau land subsidence karena pengambilan air bawah tanah yang berlebihan,konsolidasi lapisan tanah lunak atau tanah hasil urugan, atau penyebab lain; (5) Sampahmenjadi salah satu permasalahan drainase karena anggapan masyarakat bahwa badan airmerupakan tempat pembuangan sampah; (6) Penyerobotan lahan umum, bantaransungai, saluran drainase jalan raya, dll.Dengan demikian apabila ditilik kembali dari perencanaan, pengorganisasian,pengarahan dan pengawasan maka dapat disimpulkan sementara bahwa manajemendrainase rob Kota Semarang dapat dikatakan kurang efektif karena masih ada beberapayang belum terlaksana dengan baik seperti misalnya dalam tahap pengawasan yangmasih perlu meningkatkan lagi partisipasi masyarakat dalam penyusunan masterplan.Selain itu untuk tahapan perenacanaan, pengorganisasian serta pengarahan sudahberjalan dengan sebagaimana mestinya. Namun jika dilihat secara keseluruhan untukmanajemen drainase rob Kota Semarang sudah berjalan efektif.Langkah yang perlu dilakukan dalam rangka mewujudkan efektivitasmanajemen drainase rob Kota Semarang adalah, (1) Perlu adanya koordinasi dankerjasama yang baik dalam pemeliharaan maupun perencanaan sistem drainase antarsektor yang terkait; (2) Penglibatan partisipasi masyarakat; (3) Perlunya dibuatperaturan daerah yang resmi tentang sistem drainase kota; (4) Sumber Daya Manusia;(5) Sarana dan Prasaran; (6) Pendanaan.

KUALITAS PELAYANAN DALAM PROSES PEMBUATAN E-KTP DI TPDK DISPENDUKCAPIL KECAMATAN NGALIYAN, KOTA SEMARANG Rachman, Aditya; Djumiarti, Titik
Journal of Public Policy and Management Review Volume 8 Nomer 4 Tahun 2019
Publisher : Jurusan Administrasi Publik, Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Diponegoro

Penelitian ini bertujuan untuk mengetahui kualitas pelyanan dalam proses pembuatan e-KTP di TPDK Dispendukcapil Kecamatan Ngaliyan, Kota Semarang. Penelitian ini menggunakan metode kualitatif yang melibatkan 4 informan yang merupakan pegawai dan masyarakat yang sedang melakukan perkaman data e-KTP di TPDK Dispendukcapil Kecamatan Ngaliyan, Kota Semarang. Berdasarkan hasil penelitian kualitas pelayanan dalam proses pembuatan e-KTP dapat diukur dengan 5 dimensi yang didalamnya terdapat indikator-indikatornya. Selain itu juga terdapat faktor pendukung dan penghambat untuk menentukan kualitas pelayanan di TPDK Dispendukcapil Kecamatan Ngaliyan, Kota Semarang. Kesimpulan dalam penelitian ini adalah kualitas pelayanan diukur dengan 5 Dimensi yaitu Dimensi Tangibel (Berwujud), Dimensi Reliability (Kehandalan), Dimensi Responsiviness (Respon/Ketanggapan), Dimensi Assurance (Jaminan), Dimensi Emphaty (Empati). Indikator yang belum berjalan sesuai dengan harapan masyarakat yaitu mengenai kenyamanan tempat, kedisiplinan, keahlian, kemampuan pegawai, dan ketepatan waktu pelayanan. Saran yang diberikan oleh peneliti adalah diperlukan diklat untuk meningkatkan kemampuan dan keahlian yang dimiliki pegawai serta penyediaan sarana dan prasarana pendukung yang memadai.

ANALISIS KINERJA ORGANISASI DINAS KEBUDAYAAN DAN PARIWISATA KOTA SEMARANG (STUDI KASUS DI UPTD KAMPOENG WISATA TAMAN LELE) Annisa Azwar Kurniati; Hartuti Purnaweni; Tri Yuniningsih
Journal of Public Policy and Management Review Volume 4, Nomor 3, Tahun 2015
Publisher : Jurusan Administrasi Publik, Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Diponegoro

Penelitian ini dilaksanakan berdasarkan permasalahan pencapaian kinerja organisasi UPTD Kampoeng Wisata Taman Lele yang belum optimal. Tujuan penelitian ini adalah untuk mendeskripsikan dan menganalisis kinerja organisasi pada UPTD Kampoeng Wisata Taman Lele dilihat dari dimensi kualitas layanan, responsivitas, responsibilitas, akuntabilitas, efektivitas dan efisiensi. Penelitian ini menggunakan deskriptif kualitatif dengan subjek yang ditentukan secara snowball dan accidental sampling. Teknik pengambilan data yang digunakan yaitu wawancara dan analisis data yang digunakan yaitu triangulasi sumber. Berdasarkan hasil penelitian, kinerja organisasi UPTD Kampoeng Wisata Taman Lele belum optimal dilihat dari dimensi kualitas layanan yaitu ketersediaan sarana prasarana atau fasilitas rekreasi yang masih kurang. Responsivitas yang masih kurang dilihat dari belum adanya wadah pengaduan. Responsibilitas dilihat dari belum adanya prosedur terkait dengan standarisasi usaha taman rekreasi. Akuntabilitas masih ada kendala yaitu belum tercapainya target kinerja organisasi, Efektivitas juga masih ada kendala yaitu belum tercapainya target jumlah pendapatan dan jumlah kinjungan wisatawan. Efisiensi juga masih ada kendala yaitu jumlah anggaran untuk operasional dan perawatan yang masih sangat terbatas serta jumlah sumber daya manusia yang masih kurang, terutama untuk petugas keamanan dan petugas kebersihan. Saran yang dapat diberikan untuk mengoptimalkan kinerja adalah menambah sarana prasarana atau fasilitas rekreasi, menyediakan kotak saran untuk wadah pengaduan, membuat prosedur terkait standar usaha taman rekreasi, meningkatkan promosi melalui koran dan media internet, menyajikan kegiatan atraksi seni, mendistribusikan anggaran sesuai dengan kebutuhan UPTD dan menambah jumlah pegawai untuk kebersihan dan keamanan.

ANALISIS PENANGANAN KOMPLAIN DI PT PERUSAHAAN LISTRIK NEGARA (PERSERO) RAYON GOMBONG Aprilia Dian Salsabila; Endang Larasati; Mochammad Mustam
Journal of Public Policy and Management Review Volume 6, Nomer 4, Tahun 2017
Publisher : Jurusan Administrasi Publik, Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Diponegoro

Complain is a part of service for the custumor when they found unpleasent experience when using the service. Most of the complain that usually stated to PT PLN (Persero) Rayon Gombong is about technical issue. The complain from the custumors usually use for success measurement for PT PLN (Persero) Rayon Gombong in giving service. This research will elaborate and analyse more on how PT PLN (Persero) Rayon Gombong to handle a complain. From research result it showed that PT PLN (Persero) Rayon Gombong had not optimally implement their service in handling a complain. This problem appeared because lack of transparancy in handling complain from PT PLN (Persero) Rayon Gombong to the customors. The other obstacles that appeared were weather and geographically bad location which influenced to the complain handling process. Thus, to handle the problem the recommendation for PT PLN (Persero) Rayon Gombong is to be more transparant to the customer so there will be more complain in the future.

ANALISIS KINERJA PEGAWAI NEGERI SIPIL DI KANTOR KECAMATAN TEMBALANG KOTA SEMARANG Manurung, Herawaty; Nurcahyanto, Herbasuki; Hariani, Dyah
Journal of Public Policy and Management Review Volume 2, Nomor 4, Tahun 2013
Publisher : Jurusan Administrasi Publik, Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Diponegoro

Employee performance is the result or output obtained from each employee who works at the institution. In this study . This research relates to employee performance analysis in Sub-district Office Tembalang, Semarang city, is cheks relationship between employee capability, employee discipline, employee motivation with employee performance. Sample is taken by using the method of sampling techniques jenuh/sensus. Sampling jenuh is used when population in a relatively small in amount or less than 30 people, so that all members of the sample population is used as much as people. Technical analysis is a technique used Rank analysis of Kendall and Kendall's Concordance, which is used to determine whether there is a relationship between variables, and the results of analysis to prove:1. Correlation between employee capability variable with employee performance variable showed a correlation coefficient of 0,219 with a significant level of 0,103 > 0,05 which means there is not significant relationship between employee capability with employee performance.2. Correlation between employee discipline variable with employee performance variable showed a correlation coefficient of 0,332 with a significant level of 0,015 < 0,05 which means there is a significant relationship between employee discipline with employee performance3. Correlation between employee motivation variable with employee performance variable showed a correlation coefficient of 0,262 with a significant level of 0,049 < 0,05 which means there is a significant relationship between employee motivation with employee performance.4. Correlation between employee capability variable, employee discipline variable, employee motivation variable with employee performance concurrently having a significant relationship, it is retrieved from the result chi-square of 66,101.

ANALISIS MODEL STANDAR TENTANG SISTEM PENDIDIKAN NASIONAL DALAM ASPEK SARANA PRASARANA DIJEJANG SEKOLAH MENENGAH PERTAMA DI KOTA SEMARANG Teti Rosiana Hidayat; Fathurrohman Fathurrohman
Journal of Public Policy and Management Review Volume 5, Nomor 2, Tahun 2016
Publisher : Jurusan Administrasi Publik, Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Diponegoro

Education until this time is very important to the community particularly in the city of Semarang. Mainly on the Infrastructure that makes the competing schools viewed from the Infrastructure of each school especially the achievements obtained by the schools. In education national standards of quality (quality) is education which is capable of reaching national and international quality standards and international education should have a high competitiveness in terms of education results (outputs and outcomes), the process and the input of the school both nationally and internationally. Legislation of the national education system (SISDIKNAS) No. 20 of 2003 article 45 regional rules explained above the Semarang city no. 1 in 2007 About the Organization of Education in the city of Semarang a System Infrastructure, namely article 52 The purpose of this research was to evaluate the achievement of the objectives of the National Education Policy In Semarang city Infrastructure as well as to know the implementation of the policy. This research uses descriptive qualitative approach type. Data collection techniques are used namely observation, interview, study the documentation and study of the literature. The results of this research show that the implementation of a policy of SISDIKNAS in fairly well. There is still some still lack the Infrastructure of various schools particularly in jejang middle school (JUNIOR HIGH SCHOOL) in the city of Semarang. Semarang city already reached national standards.

IMPLEMENTASI KEBIJAKAN PROGRAM PENILAIAN PERINGKAT KINERJA PERUSAHAAN DALAM PENGELOLAAN LINGKUNGAN HIDUP (PROPER) DI KOTA SEMARANG Rizqi Fahmawati; Hartuti Purnaweni
Journal of Public Policy and Management Review Volume 8, Nomer 1, Tahun 2019
Publisher : Jurusan Administrasi Publik, Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Diponegoro

Indonesia’s program on pollution control, evaluation, and rating (PROPER— Program Penilaian Peringkat Kinerja Perusahaan dalam Pengelolaan Lingkungan Hidup) is one of the government’s policy to monitor and protect environmental management practiced by companies and industries. Semarang city, as one of Central Java’s most strategic region, is potential for industrial and business site. This study aims to analyze the implementation of PROPER and all of the contributing factors that impact the process itself. Method used for this study is qualitative descriptive method. Process from PROPER’s implementation in this region consists of preparation, direct monitoring, and the company’s adherence evaluation on the policy. Based on the result found from this study, it is shown that company’s comprehension on the policy, adequate facilities, clear standard of procedure, organized bureaucratic structure (that has eased the monitoring process), and political elite’s support are the supporting factors of PROPER’s process. However, limitation on financial resource and lack of society’s knowledge on this policy are also impeding PROPER’s full implementation in Semarang city. The author suggests the Department of Environmental and Forestry of Central Java to recruit more human resources, establish partnerships with correlating stakeholders, prioritize on fostering companies with red ranks and below, and educate the society about PROPER’s result on assessed companies. In the end, strong commitment is necessary to have for both parties; either for the companies and industries, society, and government itself to better PROPER’s implementation into becoming more effective and efficient.

IMPLEMENTASI PROGRAM CAR FREE DAY DI KOTA SEMARANG Robeth Husein; Aufarul Marom; R. Slamet Santosos
Journal of Public Policy and Management Review Volume 3, Nomor 4, Tahun 2014
Publisher : Jurusan Administrasi Publik, Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Diponegoro

The problems such as lack of public awareness of the city of Semarang on the environment particularly concerning air pollution and lack of public participation in in the program Car Free Day would be a background of this research. This research was meant to find out how the implementation of the program Car Free Day in the town of Semarang and knowing factor - factor thruster and inhibitors in the program Car Free Day. This research using methods research qualitative descriptive. The subjects in this study consisted of six ( 6 ) informant main. The results showed that the implementation of the programme of Car Free Day in the city of Semarang have yet to demonstrate the effective implementation. The success of the goals enshrined in the rules of the Mayor of Semarang number 22 year 2011 free days on the implementation of the motor vehicle has not been fully achieved, Car Free Day programs that aim to restore the quality of the air in fact only recently able to reduce air pollution. The participation of the community in Semarang city are still without wind in the implementation of the program should be Car Free Day could be more enthusiastic and regularly follow this activity so that an open space for the public this is true can actually manifest properly. Changes in mindset and behaviour of society not Semarang City shows what kind of behavior expected by the executor. Nevertheless the executing this program already has expertise and competence in accordance with the programme of Car Free Day since leading from this program comes from the background environment. Based on these conclusions, the researchers recommend to the executing program Car Free Day this need high commitment and support from the Government as well as society Semarang city, especially the parties involved to implement the program of Car Free Day an ongoing basis in order to achieve the purpose of which is to restore the quality of the air in Semarang city.

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